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Spyware / Malware / Virus Removal

computer fussy and slow hijack log included

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Post #1
pages show up in weird characters only on e-mail site on this computer.
very slow.
won't connect to some pages.

please help.

Logfile of HijackThis v1.99.1
Scan saved at 1:49:12 PM, on 3/11/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\atievxx.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\RALINK\Common\RaUI.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\user\Desktop\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\System32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O20 - AppInit_DLLs:
O20 - Winlogon Notify: ddsntdll - ddsntdll.d (file missing)
O20 - Winlogon Notify: tehlink0 - tehlink0.dll (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
Post #2
Hi,helpmypoorcomputer, and welcome to Tom Coyote forums

I am currently looking over your log. As I am an Undergraduate, everything that I post to you must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

Thanks for your patience!
dan
Post #3
Hi helpmypoorcomputer

First, there are a few very important security program that you are In need of. These programs are essential to prevent you from getting reinfected:


* Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. Please download and install one antivirus program from the following list, download the latest signatures, and do a full system scan.

o AVG Anti-Virus
o Avast Home Edition
* Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check This webpage out. 2 free ones available for personal use:

o Kerio Personal Firewall
o ZoneAlarm

Without these programs, you will be quickly reinfected, and we would just be wasting our time trying to clean your computer.


Update Your Windows XP.
You are currently using an unpatched version of Windows XP.
Before attempting to remove malware, it is CRITICAL that you update to Service Pack 1a.
Get SP1a here : http://www.softwarepatch.com/windows/winxpsp1.html
Do not install service pack 2 untill I tell you it's ok to do so.

post a new HJT log when you have carried out the above.
Thanks dan
Post #5
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