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very slow computer


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12 replies to this topic

#1 Guest_Bigeck_*

Guest_Bigeck_*
  • Guests

Posted 10 March 2007 - 02:05 PM

Hi Folks

First post so my apologies if I've done anything wrong...I'II try my best.

Friends computer is going unbelieveably slow. It hasn't always been like this... just recently started it and they say that they haven't really done anything different recently to it. They have adaware and antivirus software on it but housekeeping not that great. I have cleaned up as best I can. HDD is not that fragmented and I have cleared out as much garbage as I can get away with.

A Spyware Doctor scan showed they had 147 "infections" one of which was "Trojan Pakes.A" but as that was just a trial version it did not allow us to delete anything.

I cleared out all their Internet history and temp internet and cookie files and did another sweep today with Spyware Doctor trial today and it only found 14 infections one being a Bd dialer but no mention of the Pakes.A.
I have done an online scan with Bitdefender and it found a generic sdbot which it deleted. I have also done a scan with with VundoFix which found nothing.

I have tagged a Hijackthis logfile below (done after all of the above was carried out).

I would appreciate very much if anyone would be kind enough to check over it and see if they spot anything which they find dodgy.

Many thanks.






Logfile of HijackThis v1.99.1
Scan saved at 19:27:41, on 10/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\BT Broadband Help\bin\mpbtn.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0...S01?FORM=TOOLBR
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [win update] wupfyny.exe
O4 - HKLM\..\Run: [Microsoft Updating] syswr.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SSC Service Utility] C:\Program Files\SSC Service Utility\ssc_serv.exe /s
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\RunServices: [win update] wupfyny.exe
O4 - HKLM\..\RunServices: [Microsoft Updating] syswr.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [win update] wupfyny.exe
O4 - HKCU\..\Run: [Microsoft Updating] syswr.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Help\bin\matcli.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?67aa588427cd451f90dd389a18ebc048
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?67aa588427cd451f90dd389a18ebc048
O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\MGI\MGI PhotoSuite III\Temp\MGI00000.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DBFDFE91-18DA-435D-BF56-9DB53F3C3D2E}: NameServer = 194.72.9.34 62.6.40.178
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

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#2 LDTate

LDTate

    Forum God

  • Root Admin
  • 57,170 posts

Posted 11 March 2007 - 01:15 PM

Hello and welcome to the forums

Please go HERE and do a online scan.
Let me know what is found.

After scan, reboot and post a new HijackThis log

Also let me know how the computer is running now.

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

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#3 Guest_Bigeck_*

Guest_Bigeck_*
  • Guests

Posted 17 March 2007 - 08:03 AM

Hi Thanks for the reply and sorry for the delay in coming back. The log below from the virus scan crashed when it tried to clean/disinfect so I am running it again just in case but thought I would log it just in case when I do run it again it has cleaned everything out this first time (hope that makes sense) Scanning Report Saturday, March 17, 2007 12:22:35 - 13:39:32 Computer name: MARY-1YVFXLO1RW Scanning type: Scan system for viruses, rootkits, spyware Target: C:\ -------------------------------------------------------------------------------- Result: 14 malware found Tracking Cookie (spyware) System (Disinfected) System System System (Submitted) System System System System System W32/Malware (virus) C:\PROGRAM FILES\BT BROADBAND HELP\VENDORS\BTBB\CONTENT\TEMPLATE\DRIVEN_DEV\BROADBANDASST\CPE.EXE (Submitted) C:\PROGRAM FILES\BT BROADBAND HELP\VENDORS\BTBB\CONTENT\TEMPLATE\DRIVEN_DEV\BROADBANDASST\RDW.EXE (Submitted) C:\PROGRAM FILES\BT BROADBAND HELP\VENDORS\BTBB\CONTENT\TEMPLATE\DRIVEN_DEV\BROADBANDASST\RMDW.EXE (Submitted) W32/Spybot.AKKQ (virus) C:\WINDOWS\SYSTEM32\TFTP2208 (Submitted) Win32.Welchia.B (spyware) System -------------------------------------------------------------------------------- Statistics Scanned: Files: 31414 System: 4539 Not scanned: 3 Actions: Disinfected: 1 Renamed: 0 Deleted: 0 None: 13 Submitted: 5 Files not scanned: C:\PAGEFILE.SYS C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT C:\WINDOWS\SOFTWAREDISTRIBUTION\EVENTCACHE\{04DBC3C6-FA86-453D-B1B2-D0AA0F2F3676}.BIN -------------------------------------------------------------------------------- Options Scanning engines: F-Secure Libra: 2.4.2, 2007-03-16 F-Secure AVP: 7.0.171, 2007-03-16 F-Secure Orion: 1.2.37, 2007-03-16 F-Secure Blacklight: 1.0.53, 0000-00-00 F-Secure Draco: 1.0.35, 0260-02-44 F-Secure Pegasus: 1.19.0, 2007-02-14 Scanning options: Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX Use Advanced heuristics I have done a lot of work since posting this log by following some of the other help files on this site and had run CWS and some other virus scanners etc cleaning out various other Malware etc in SAFEMODE. THis included a SDBOT and a BTbot and an autodialler. I see from the above file though that we still seem to have some of these. I will Run F-Secure again and then Hijackthis and post both logs for you to look at - hopefully it won't hang at the last minute this time. The PC is definately running much faster since I did the Safemode virus scan and CWS scan. Just a bit perplexed that the above 2 viruses are still on it despite virus and malware scans in SAFEMODE. Thanks for your help

#4 LDTate

LDTate

    Forum God

  • Root Admin
  • 57,170 posts

Posted 17 March 2007 - 08:09 AM

OK. I'll have a look at the HJT log and we'll see what's leftover :thumbup:

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

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#5 Guest_Bigeck_*

Guest_Bigeck_*
  • Guests

Posted 17 March 2007 - 10:59 AM

Hi thanks again

Finally managed to get F-Secure to scan and disinfect. I think one of the infected files was showing in a help file of BT help and I noticed that there is a BTHelpNotifier.exe process running in the ask manager. I shut this down and made a third attempt with F-secure and this time it made a full clean and disinfect without hanging. Log as below - I notice however that the BTHelpNotifier.exe process has reappeared in taskmanager so i don't know if this is a genuine process (my friends are with BT Broadband) or whether this is the source of some of the problems?





Scanning Report
Saturday, March 17, 2007 15:28:47 - 16:32:52
Computer name: MARY-1YVFXLO1RW
Scanning type: Scan system for viruses, rootkits, spyware
Target: C:\


--------------------------------------------------------------------------------

Result: 5 malware found
W32/Malware (virus)
C:\PROGRAM FILES\BT BROADBAND HELP\VENDORS\BTBB\CONTENT\TEMPLATE\DRIVEN_DEV\BROADBANDASST\CPE.EXE (Submitted)
C:\PROGRAM FILES\BT BROADBAND HELP\VENDORS\BTBB\CONTENT\TEMPLATE\DRIVEN_DEV\BROADBANDASST\RDW.EXE (Submitted)
C:\PROGRAM FILES\BT BROADBAND HELP\VENDORS\BTBB\CONTENT\TEMPLATE\DRIVEN_DEV\BROADBANDASST\RMDW.EXE (Submitted)
W32/Spybot.AKKQ (virus)
C:\WINDOWS\SYSTEM32\TFTP2208 (Submitted)
Win32.Welchia.B (spyware)
System (Disinfected)

--------------------------------------------------------------------------------

Statistics
Scanned:
Files: 31532
System: 4543
Not scanned: 2
Actions:
Disinfected: 1
Renamed: 0
Deleted: 0
None: 4
Submitted: 4
Files not scanned:
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT

--------------------------------------------------------------------------------

Options
Scanning engines:
F-Secure Libra: 2.4.2, 2007-03-16
F-Secure AVP: 7.0.171, 2007-03-16
F-Secure Orion: 1.2.37, 2007-03-16
F-Secure Blacklight: 1.0.53, 0000-00-00
F-Secure Draco: 1.0.35, 2007-03-13
F-Secure Pegasus: 1.19.0, 2007-02-14
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX
Use Advanced heuristics





After a reboot the Hijackthis log looks like this - many thanks for all your hard work.

Logfile of HijackThis v1.99.1
Scan saved at 16:45:40, on 17/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\BT Broadband Help\bin\mpbtn.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://edit.europe.y...://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0...S01?FORM=TOOLBR
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [win update] wupfyny.exe
O4 - HKLM\..\Run: [Microsoft Updating] syswr.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSC Service Utility] C:\Program Files\SSC Service Utility\ssc_serv.exe /s
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\RunServices: [win update] wupfyny.exe
O4 - HKLM\..\RunServices: [Microsoft Updating] syswr.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [win update] wupfyny.exe
O4 - HKCU\..\Run: [Microsoft Updating] syswr.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Help\bin\matcli.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?67aa588427cd451f90dd389a18ebc048
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?67aa588427cd451f90dd389a18ebc048
O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\MGI\MGI PhotoSuite III\Temp\MGI00000.html
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-sec...m/ols/fscax.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

#6 LDTate

LDTate

    Forum God

  • Root Admin
  • 57,170 posts

Posted 17 March 2007 - 11:07 AM

We still have a few bad guys onboard.

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

Proud graduate of TC/WTT Classroom

 


#7 Guest_Bigeck_*

Guest_Bigeck_*
  • Guests

Posted 18 March 2007 - 10:01 AM

SDFix: Version 1.73

Run by Mary - 18/03/2007 - 15:27:54.56

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:






Restoring Windows Registry Entries
Restoring Default Hosts File


Rebooting...

Normal Mode:
Checking Files:

Below files will be copied to Backups folder then removed:

C:\WINDOWS\SoftwareDistribution\AuthCabs\7971f918-a847-4430-9279-4a52d1efe18d\MST2C.tmp - Deleted
C:\WINDOWS\system32\TFTP1128 - Deleted
C:\WINDOWS\system32\TFTP1400 - Deleted
C:\WINDOWS\system32\TFTP1404 - Deleted
C:\WINDOWS\system32\TFTP1436 - Deleted
C:\WINDOWS\system32\TFTP1648 - Deleted
C:\WINDOWS\system32\TFTP2112 - Deleted
C:\WINDOWS\system32\TFTP2152 - Deleted
C:\WINDOWS\system32\TFTP2196 - Deleted
C:\WINDOWS\system32\TFTP2208 - Deleted
C:\WINDOWS\system32\TFTP2400 - Deleted
C:\WINDOWS\system32\TFTP2432 - Deleted
C:\WINDOWS\system32\TFTP2704 - Deleted
C:\WINDOWS\system32\TFTP740 - Deleted
C:\WINDOWS\system32\TFTP776 - Deleted



ADS Check:

C:\WINDOWS\system32
No streams found.


Final Check:

Remaining Services:
------------------



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\wustart.exe"="C:\\WINDOWS\\system32\\wustart.exe:*:Disabled:wustart"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"="C:\\Program Files\\Real\\RealPlayer\\realplay.exe:*:Enabled:RealPlayer"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:MSN Messenger 7.5"


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:MSN Messenger 7.5"


Remaining Files:
---------------

Backups Folder: - C:\SDFix\backups\backups.zip

Checking For Files with Hidden Attributes :

C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c509 Packet\3C5X9PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c556 Packet\3C556.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c59x Packet\3C59XPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1200 Packet\EC32PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1203 Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1204 Packet\VLNWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207 Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207C Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207D Packet\ACCPKT.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207F Packet\EN5251PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207TX Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1208 Packet\1208PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1625 Packet\NEPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1640 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1650 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1651 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1652 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1653 Packet\NE2PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1656 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1657 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1658 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN166X Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2216 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2218 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2228 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2320 Packet\EN5251PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DEVICE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\KEYB.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MODE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MOUSE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\NETBIND.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\Paralink.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\command.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\IBMBIO.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\IBMDOS.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWORKS DE450 Packet\DE450.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWORKS DE500 Packet\DE500.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWorks ISA (DE305) Packet\DE305.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DE400 Packet\De400pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DMF560-TX Packet\Lmpd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DT620 Packet\Dt620pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\IBM Crystal LAN Packet\Epktisa.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Kingston EtheRx KNE110TX Packet\Ktc110p.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD 10-100AL Packet\L100al.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD-CDF Packet\Ldcdt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD-PCI2TL Packet\Ldpcil.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Melco LPC2-T\Lpchkat2.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FNW9x00T - ENW8300T Packet\fetpkt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FW-100TX Fast Ethernet Packet\FETPKT.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FW-100TX Fast Ethernet Packet\Rtspkt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\PXE Packet Driver\Undipd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\SN 2000p Packet\PNPPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\WaveLAN Packet\Wvlan42.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom CBE10-100BTX Packet\Cbepd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet II PS Packet\Xpspd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom RE10 - RE100 Packet\Ce3pd.com
C:\Program Files\Common Files\MSSoap\Binaries\HLSC10.dll
C:\Program Files\Common Files\MSSoap\Binaries\MSSMO.dll
C:\Program Files\Common Files\MSSoap\Binaries\wisc10.dll
C:\Program Files\Common Files\MSSoap\Binaries\XHSC10.dll
C:\Program Files\Common Files\MSSoap\Binaries\Resources\1033\mssoapr.dll
C:\WINDOWS\twain.dll
C:\WINDOWS\twain_32.dll
C:\WINDOWS\system32\mfc42.dll
C:\WINDOWS\system32\msvcirt.dll
C:\WINDOWS\system32\msvcp60.dll
C:\WINDOWS\system32\oleaut32.dll
C:\WINDOWS\system32\olepro32.dll
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\CMDS.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\CMDS16.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\E.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\GUEST.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MSCDEX.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\Net.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\OHCI.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\PROTMAN.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\UHCI.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom CBE10-100BTX\Cbendis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet 10-100 + Modem\Cbendis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet II PS\Xpsndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom PE3-10Bx\Pe3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Re-100Btx + Ce3B-100Btx\Ce3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom RE10BT\Ce3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\CATC USB Ethernet\Elndis.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\CATC USB Ethernet\Usbd.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI1394.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI2DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI4DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI8DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI8U2.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPICD.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIEHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIOHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIUHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BOOTSRV.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\bootsrv16.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BTCDROM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BTDOSM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\COUNTRY.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DISPLAY.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DLSHELP.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\FLASHPT.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\HIMEM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\KEYBOARD.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\msbootsrv16.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\OAKCDROM.SYS
C:\Documents and Settings\Mary\My Documents\~WRL0053.tmp
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\73b38e6399921b83cdcc05584d085f4b\download\BIT24.tmp
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\9dbaac1e50a4706a8b8dbd434a19e435\download\BIT29.tmp
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a47321bdd5009003a9abdb62d9a718c7\download\BIT26.tmp
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\b68cb38dc8dc3be185a274d0a0d9edc5\download\BIT1D.tmp

Finished






Logfile of HijackThis v1.99.1
Scan saved at 15:37:45, on 18/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://edit.europe.y...://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0...S01?FORM=TOOLBR
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [Microsoft Updating] syswr.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\RunServices: [Microsoft Updating] syswr.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [win update] wupfyny.exe
O4 - HKCU\..\Run: [Microsoft Updating] syswr.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?67aa588427cd451f90dd389a18ebc048
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?67aa588427cd451f90dd389a18ebc048
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-sec...m/ols/fscax.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender10\vsserv.exe" /service (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)




Logs as requested... Once again many thanks

Eric

#8 LDTate

LDTate

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Posted 18 March 2007 - 10:11 AM

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O4 - HKLM\..\Run: [Microsoft Updating] syswr.exe
O4 - HKLM\..\RunServices: [Microsoft Updating] syswr.exe
O4 - HKCU\..\Run: [win update] wupfyny.exe
O4 - HKCU\..\Run: [Microsoft Updating] syswr.exe
O4 - Startup: PowerReg Scheduler V3.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"



Delete these Files if listed:
syswr.exe
wupfyny.exe


Empty Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

Proud graduate of TC/WTT Classroom

 


#9 Guest_Bigeck_*

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Posted 18 March 2007 - 12:57 PM

New Hijack log as requested. The PC is performing much faster although some programs are still a little slow to start up when we click their s/cuts but my friends assure me that this was fairly normal. They appear to think that the PC is now performing MUCH faster.




Logfile of HijackThis v1.99.1
Scan saved at 18:46:37, on 18/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://edit.europe.y...://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0...S01?FORM=TOOLBR
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?67aa588427cd451f90dd389a18ebc048
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?67aa588427cd451f90dd389a18ebc048
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-sec...m/ols/fscax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DBFDFE91-18DA-435D-BF56-9DB53F3C3D2E}: NameServer = 194.72.9.34 62.6.40.178
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender10\vsserv.exe" /service (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

Many thanks again

#10 LDTate

LDTate

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Posted 18 March 2007 - 12:59 PM

You can remove any programs I had you install. Use Add/Remove Programs to remove if listed there:

Log looks good :D


You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.



If you dont have any programs like these, I would recommend that you get them.
Spywareblaster,
Spywareguard.


Also get a FREE FIREWALL and FREE ANTI VIRUS if you need one.

Only run one Anti-Virus and Firewall program.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Do not use Ad-aware if you have McAfee's VirusScan and AntiSpyware


Safe Surfing. :D

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

Proud graduate of TC/WTT Classroom

 


#11 Guest_Bigeck_*

Guest_Bigeck_*
  • Guests

Posted 18 March 2007 - 01:20 PM

Listen... I cannot thank you enough for your help. This was my next door neighbours computer which I was trying to help them out with (with a lot of help from you) and they pass on their very best regards for your help. I will pass them on your tips and links to help "educate" them on better housekeeping - although I must say they do have up-to-date AVG. I will now start on my PC which hopefully will be in a bit better shape as I do run a virus scanner and antispyware regularly but I'm sure there will still be stuff lurking there somewhere. I'm hoping to join the classroom (already applied about 10 days ago) so that I can repay the favour and help a lot more people (on here and friends) to get rid of the scourge of malware/spyware. Thanks again!

#12 LDTate

LDTate

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Posted 18 March 2007 - 01:27 PM

Great job :thumbup: You're more then welcome. Glad we were able to help Peace be with you :wavey:

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

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#13 LDTate

LDTate

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Posted 18 March 2007 - 01:27 PM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

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