12 replies to this topic

[mozart1]

HI, My Xp-Pro shows a little spy icon related to Win-Spy free edition. I have tried AVG, Spybot, Adaware in regular and safe mode but can not get rid of it. Searching the internet they tell me to kill certain processes which I can't, delete and disable registry keys and some dll's which I can not find. I'm desparate Pls can anyone help me. Thanks

[Gary R]

Hi mozart1,

Click here to download HJTsetup.exe, and save it to your desktop.

• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the "Select Addition Tasks" dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
• Copy and paste the log here please.

DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

[mozart1]

Hi Gary, Thank you for your prompt attention. Here's my log:

Logfile of HijackThis v1.99.1
Scan saved at 9.01.15, on 07/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Programmi\Java\jre1.5.0_09\bin\jusched.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\WINDOWS\vrts\services.exe
C:\WINDOWS\debug64\smss.exe
C:\WINDOWS\debug64\services.exe
C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\WINDOWS\taskmgr.exe
C:\Programmi\Zone Labs\ZoneAlarm\zapro.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Programmi\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programmi\google\googletoolbar2.dll (file missing)
O3 - Toolbar: BearShare MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Programmi\BearShare MediaBar\MediaBar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programmi\google\googletoolbar2.dll (file missing)
O4 - HKLM\..\Run: [XpDis0Conf] C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe VEN_14E4&DEV_4320&SUBSYS_70011799 /d
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmi\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [BearShare] "C:\Programmi\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LiveUpdate32] C:\WINDOWS\isas\services.exe
O4 - HKLM\..\Run: [SmartCard32] C:\WINDOWS\vrts\services.exe
O4 - HKLM\..\Run: [AutoUpdate] C:\WINDOWS\debug64\smss.exe
O4 - HKLM\..\Run: [AutoUpdate32] C:\WINDOWS\debug64\services.exe
O4 - HKLM\..\Run: [SpywareBot] C:\Programmi\SpywareBot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Programmi\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Programmi\Zone Labs\ZoneAlarm\zapro.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1159449920515
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

[Gary R]

Hi mozart1,

I'm Gary R, I'll be glad to help you with your computer problems.

Please observe these rules while we work:

• Perform all actions in the order given.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with it till you're given the all clear.
• Remember, absence of symptoms does not mean the infection is all gone.

If you can do these things, everything should go smoothly.

• Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
• Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Go to Control Panel > Add/Remove Programs and uninstall the following programmes.

Bearshare
SpywareBot

Some versions of Bearshare come with Malware attached. We do not generally recommend File Sharing programmes as you are downloading from unverified sources and they are a major conduit for Malware. If you feel you absolutely must have one, visit http://p2p.malwareremoval.com/ for a list of "clean" P2P programmes.

SpywareBot is a programme of somewhat dubious repute which does not give reliable results, there are much better (free) programmes available.

Run a scan with HJT, and when finished check the following items (if found)

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programmi\google\googletoolbar2.dll (file missing)

O3 - Toolbar: BearShare MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Programmi\BearShare MediaBar\MediaBar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programmi\google\googletoolbar2.dll (file missing)

O4 - HKLM\..\Run: [BearShare] "C:\Programmi\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [SpywareBot] C:\Programmi\SpywareBot\SpywareBot.exe -boot


Close all open windows and click Fix Checked to remove them.

I'd like you to check some files for Viruses.

• Go to VirusTotal or Jotti's, and scan the following files.

C:\WINDOWS\isas\services.exe
C:\WINDOWS\vrts\services.exe
C:\WINDOWS\debug64\smss.exe
C:\WINDOWS\debug64\services.exe

• Click on the Browse button at the top of the screen.
• Browse to the first file on the list.
• Click OK.
• Click Send, and the file will upload to VirusTotal / Jotti, where it will be scanned by several anti-virus programmes.
• After a while, a window will open, with details of what the scans found.
• Note details of any viruses found.
• Repeat for all files on the list, and post me the details please..

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to run it.
• Click the Scan for Vundo button.
• Once it's done scanning, click the Remove Vundo button.
• You will receive a prompt asking if you want to remove the files, click YES
• Once you click yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will reboot your computer, click OK.
• Please post the contents of C:\vundofix.txt and a new HijackThis log, along with the details of the Jotti/VirusTotal scan.

Note: It is possible that VundoFix will encounter a file it can't remove. In this case, VundoFix will run on reboot. Simply follow the above instructions starting from Click the Scan for Vundo button when VundoFix appears at reboot.

[mozart1]

Hi Gary, appreciate your help. I followed your instructions and here are the results:

1) No there are no multiple accounts on this computer.

2) BearShare and SpywareBot do not appear in add/remove in the control pannel.

3) Here is my last log after the fixes. (please see the other info after the log)

Logfile of HijackThis v1.99.1
Scan saved at 17.48.15, on 07/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Programmi\Java\jre1.5.0_09\bin\jusched.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\WINDOWS\vrts\services.exe
C:\WINDOWS\debug64\smss.exe
C:\WINDOWS\debug64\services.exe
C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\taskmgr.exe
C:\Programmi\Zone Labs\ZoneAlarm\zapro.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: BearShare MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Programmi\BearShare MediaBar\MediaBar.dll (file missing)
O4 - HKLM\..\Run: [XpDis0Conf] C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe VEN_14E4&DEV_4320&SUBSYS_70011799 /d
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmi\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LiveUpdate32] C:\WINDOWS\isas\services.exe
O4 - HKLM\..\Run: [SmartCard32] C:\WINDOWS\vrts\services.exe
O4 - HKLM\..\Run: [AutoUpdate] C:\WINDOWS\debug64\smss.exe
O4 - HKLM\..\Run: [AutoUpdate32] C:\WINDOWS\debug64\services.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Programmi\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Programmi\Zone Labs\ZoneAlarm\zapro.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1159449920515
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

-------------------------

4) C:\Windows\isas = Empty file, nothing to scan.

5) C:\Windows\vrts\services.exe :
BitDefender = Trojan.WinSpy.Y
Prevex1 = Trojan.SystemPoser

6) C:\Windows\debug64\smss.exe :
AntiVir = Heur/Malware
Authentium = Possibly a new variant of W32/VB-EMU:VB-BackDoor-pek-based!
BitDefender = Trojan.WinSpy.Y
DrWeb = modification of BackDoor.Generic.1200
Fortinet = Suspicious
F-Port = W32/VB-EMU:VB-Backdoor-PEK-based!Maximus
NOD32v2 = Probably unknown NewHeur_PE virus

7) C:\Windows\debug64\services.exe :
BitDefender = Trojan.WinSpy.Y
Prevex1 = Trojan.SystemPoser

Please note that on boot my firewall tells me that debug64 wants to act as a server, to which I say NO !

8) VundoFix did not find any infections and did not remove any file.

Thanks again, will be waiting for your kind reply.



Prevex1 = Trojan.SystemPoser

[Gary R]

Hi Mozart1,

Run a scan with HJT and when finished check the following items (if found).

O3 - Toolbar: BearShare MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Programmi\BearShare MediaBar\MediaBar.dll (file missing)

O4 - HKLM\..\Run: [LiveUpdate32] C:\WINDOWS\isas\services.exe
O4 - HKLM\..\Run: [SmartCard32] C:\WINDOWS\vrts\services.exe
O4 - HKLM\..\Run: [AutoUpdate] C:\WINDOWS\debug64\smss.exe
O4 - HKLM\..\Run: [AutoUpdate32] C:\WINDOWS\debug64\services.exe


Close all open windows and click Fix Checked to remove them.

• Click Start > Run and type cleanmgr then click OK.
• This will bring up the Disk Cleanup window.
• Check the following entries.
  • Temporary Internet Files.
  • Recycle Bin.
  • Temporary Files.
• Click OK.
• When a prompt pops up click Yes.

Make sure that you can see hidden files and folders.

• Click Start.
• Click My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Click Yes to confirm.
• Uncheck the Hide file extensions for known file types.
• Uncheck Hide protected operating system files a pop up will appear, answer Yes
• Click OK.

Reboot your computer in Safe Mode

• If your computer is running, shut down Windows, then turn the power off.
• Wait 30 seconds, then turn the computer on, and begin tapping the F8 key.
• The Windows Advanced Options Menu appears. (If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again).
• Select Safe Mode using the up/down arrow keys.
• Press Enter.
• Log on with an account that has administrator priviledges (NOT the account named Administrator).

Now find and delete the following folders (in bold).

C:\WINDOWS\isas
C:\WINDOWS\vrts
C:\WINDOWS\debug64

Note: there is a legit folder called debug, do not delete that by mistake.

REBOOT INTO NORMAL MODE

UPDATE AVG Anti-Spyware

Now run a scan with AVG.

• Click on Scanner
  • Click on the Settings tab, and set the following settings.
    • How to act
    • Click on Recommended actions, and set to Quarantine.
  • How to scan
    • Check all options.
  • Possibly unwanted software.
    • Check all options.
  • Reports
    • Check Automatically generate report after every scan.
    • Uncheck Only if threats were found.
  • What to scan
    • Check Scan every file.
• Click on the Scan tab.
  • Click on Complete System Scan and the scan will begin.
  • When the scan has finished
  • Make sure that Set all elements to: shows Quarantine, if not click on the link and choose Quarantine from the popup menu.
  • At the bottom of the window click on the Apply all Actions button.

Note: Don't save the report before you hit the Apply action button.

Close AVG Anti-Spyware.

AVG will save a report in the following location C:\Program Files\Grisoft\AVG anti-spyware 7.5\Reports

Please do an online scan with Kaspersky Online Scanner

Note: You must be using Internet Explorer as your browser as it will be necessary to install an Active X component to your computer.

Important If you have previously used Kaspersky Online Scanner (before 8th Aug 2006), you will have to uninstall the old version using Add/Remove Programs in Control Panel before you can use the new version.

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings.
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
    • Extended (If available otherwise Standard)
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK.
• Now under select a target to scan select My Computer.
• The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
• Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post please, along with the AVG log and a new HJT log.

Note: The Kaspersky online scanner is not yet fully compatible with IE7. You may get returned to a window without the Accept/Decline buttons after allowing the ActiveX control. The buttons are there - you just can't see them! Click on the zoom button (bottom, right of the window) and change it from 100% to 75%. You should now see the buttons. Reset to 100% once the license has been accepted.

Edited by Gary R, 07 March 2007 - 02:10 PM.

[mozart1]

Hi Gary, thank you so much for following me through this hell.

Ok, looks like we are at a good point: the little spy icon related to WinSpy does not appear anymore.
I did eveything as your instructions. Please note that AVG did not find anything so I don't have a report.
Kaspersky found 1 virus and 3 infected objects. Please see the report along with the last HJT log.

Thank you and may God bless you.
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Thursday, March 08, 2007 11:01:35 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 8/03/2007
Kaspersky Anti-Virus database records: 278585
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 24166
Number of viruses found: 1
Number of infected objects: 3 / 0
Number of suspicious objects: 0
Duration of the scan process: 00:35:09

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Dati applicazioni\avg7\Log\emc.log Object is locked skipped
C:\Documents and Settings\All Users\Dati applicazioni\Grisoft\Avg7Data\avg7log.log Object is locked skipped
C:\Documents and Settings\All Users\Dati applicazioni\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Cronologia\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Utente\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Cronologia\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Cronologia\History.IE5\MSHist012007030820070309\index.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Dati applicazioni\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Temp\MediaBar.exe/stream/data0005 Infected: not-a-virus:AdWare.Win32.Softomate.aa skipped
C:\Documents and Settings\Utente\Impostazioni locali\Temp\MediaBar.exe/stream Infected: not-a-virus:AdWare.Win32.Softomate.aa skipped
C:\Documents and Settings\Utente\Impostazioni locali\Temp\MediaBar.exe NSIS: infected - 2 skipped
C:\Documents and Settings\Utente\Impostazioni locali\Temp\Perflib_Perfdata_7dc.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Utente\Impostazioni locali\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Utente\ntuser.dat Object is locked skipped
C:\Documents and Settings\Utente\ntuser.dat.LOG Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Internet Logs\AZIZI-231936C26.ldb Object is locked skipped
C:\WINDOWS\Internet Logs\IAMDB.RDB Object is locked skipped
C:\WINDOWS\Internet Logs\tvDebug.log Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\ZLT02acf.TMP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.
----------------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 11.16.07, on 08/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe
C:\Programmi\Java\jre1.5.0_09\bin\jusched.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Programmi\Zone Labs\ZoneAlarm\zapro.exe
C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\Grisoft\AVG7\avgcc.exe
C:\Programmi\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [XpDis0Conf] C:\PROGRA~1\Belkin\BELKIN~1\Tool\WinXPDisableZeroConfigation.exe VEN_14E4&DEV_4320&SUBSYS_70011799 /d
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmi\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Programmi\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Programmi\Zone Labs\ZoneAlarm\zapro.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1159449920515
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

[Gary R]

Hi mozart1,

Looks like you're clean, just one file to remove.

Please delete this file.

C:\Documents and Settings\Utente\Impostazioni locali\Temp\MediaBar.exe

Let me know if you have any difficulty.

Are you still noticing any problems?, because it appears your system is all clean. If not, it's time to secure your system to prevent against further intrusions.

THESE STEPS ARE VERY IMPORTANT

Update your Java.

Older versions have vulnerabilities that malware can and are using to infect systems.

Please follow these steps to remove older version Java components.

• Close any programmes you may have running, ESPECIALLY your web browser
• Click Start > Control Panel.
• Click Add/Remove Programs.
• Check any item with Java Runtime Environment (JRE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove all versions of Java.
• Reboot your computer once all Java components are removed.

Download the latest version of Java Runtime Environment (JRE) 6, and install it to your computer.

Lets reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to clean the restore points.

• Turn off System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
• Reboot.
  
• Turn ON System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check *Turn off System Restore*.
  • Click Apply, and then click OK.
• NOTE: only do this ONCE, NOTon a regular basis

We need to re hide system files.

To do so, please follow the steps below:

• Double-click My Computer.
• Click the Tools menu, and then click Folder Options.
• Click the View tab.
• Put a check by "Hide file extensions for known file types."
• Under the "Hidden files" folder, select "Do not show hidden files and folders."
• Check "Hide protected operating system files."
• Click Apply, and then click OK.

Updating Windows and Internet Explorer

IMPORTANT: You need to update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you're running Microsoft Office, or any portion thereof, go to Microsoft's Office Update site and make sure you have at least all the critical updates installed. (Free at Microsoft Office Update).

Make your Internet Explorer more secure

• From within Internet Explorer click on Tools > Options > Security > Internet > Custom Level.
• Make sure these options are set as follows:
  • Download signed ActiveX controls to Prompt
  • Download unsigned ActiveX controls to Disable
  • Initialize and script ActiveX controls not marked as safe to Disable
  • Installation of desktop items to Prompt
  • Launching programs and files in an IFRAME to Prompt
  • Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Press the Apply button and then the OK to exit the Internet Properties page.

The following are free programs that are designed to keep your computer clean. A brief description is included with each item, click on name to go to download site.

• Adaware SE Personal
  Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
  
• Spybot S & D
  Spybot is a scanner like Adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and protection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
  To see how to set this up as well as more spybot features, see here
  
• SpywareBlaster
  Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes "kill bits" in the registry, so that certain activex controls can't install.
  If you don't know what activex controls are, see here
  
• IE Spyad
  It puts many bad webpages on your restricted zones LIST. This means that you can still view the "bad" webpages, but the webpages can't do certain things (such as use javascripts and cookies). Use IE Spyad for single account computers, and IE Spyad 2 for multi account computers.
  
• Hosts file:
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  • Make sure you read the instructions on how to install the hosts file, here.
• If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  • Click the start button (at the lower left hand corner of your screen)
  • Click run
  • In the dialog box, type services.msc
  • hit enter, then locate dns client
  • Highlight it, then double-click it.
  • On the dropdown box, change the setting from automatic to manual.
  • Click ok
    

• Use an Anti Virus Software - It's very important that your computer has an anti-virus software running. This alone can save you a lot of trouble with malware in the future. See this link for a LISTing of some, on line & their stand-alone anti virus programs:
  Computer Safety On line - LIST of free Anti virus programs
  
• Use a Firewall - I cannot stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
  See here to choose one.
  
• Site Advisor This is a utility that can be downloaded and installed. It loads an icon to the taskbar of your browser (versions for IE and Firefox), indicating the trustworthiness of the site you are on. Green for safe, Red for suspicious. Click on the icon to access details that SiteAdvisor has about the site.

Just a final reminder for you.

• UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
• Run Spybot and Adaware regularly. (Once a week minimum)
• It is important that you visit http://www.windowsupdate.com regularly. This will ensure you always have the latest security updates installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Once again, please post and tell me how things are going with your system... problems etc.

Gary R

The above is a general post I give when someone's computer is clean. Obviously you have already taken care of some of the issues mentioned, but it is important that you read through them, and address any that you may have missed.

Keep secure.

Gary R

[mozart1]

Hi Gary, I can't find this file: C:\Documents and Settings\Utente\Impostazioni locali\Temp\MediaBar.exe I thought maybe Kaspersky had deleted it, to make sure I ran the online scan again but it tells me it is still present. I've done everything(tried searching with the search tool also) to locate this file to delete it but just can't find it. Please advise, Thanks again

[Gary R]

Hi mozart1,

OK, no problem.

Download Pocket Killbox and install it to your Desktop. Do not run it yet.

• First copy the filepath in the box below to your clipboard, by highlighting it and pressing Ctrl+C.

C:\Documents and Settings\Utente\Impostazioni locali\Temp\MediaBar.exe

• Open Killbox and check a mark in the "RadioBox" which says Delete On Reboot
• Click File > Paste from Clipboard.
• Click All Files button.
• Click on the Red button with a Cross, and answer Yes when prompted to Backup and Delete the pasted file.
• Answer Yes when prompted to Reboot now.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, download and run missingfilesetup.exe. Then try Killbox again.

You can check by running Kaspersky if you wish, but Killbox is usually effective. Let me know if you have any problems.

Once finished delete Killbox from your machine, it is a very powerful programme and if used inappropriately can do a lot of damage to your computer.

[mozart1]

Hi Gary, Just to let you know that all went well and I'm clean now. I would like to thank you again for your kind help. The world needs more good people like you who take the time to help others. Just one more question if I may. Since it's my teen-age boy that gets me into troble with the computer, do you know if I can set him up with an account (XP-Pro) where he can have the computer as is but without administrative rights. I tried a new user profile for him but when he logs in he looses his muscic, the internet connection, the firewall, AVG, SpyBot, etc.etc. Thanks again and good luck to you.

[Gary R]

Hi mozart1,

Glad the computer is clean. Happy we could help.

As for keeping your son out of trouble, you could always just change his present account to a Limited account using the facilities in User Accounts in Control Panel that way he keeps access to all his current programmes.

If there's any reason he needs Admin powers, you could always grant them temporarily under supervision, then change the account back to limited afterwards. Provided he doesn't know your (or any other Admin account's) password, that should restrict his ability to cause damage.

AVG and the ZA Firewall should be system wide (although it's a while since I installed either so there may have been options on install), if in doubt re-install both and select for "all accounts" if that option is offered.

Hope this helps a little.

Gary

Edited by Gary R, 09 March 2007 - 07:24 AM.

[Gary R]

This topic is now closed.

If you are the originator of this topic, and you need it re-opened please pm a moderator, including a link to this topic.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Tom Coyote Donations

Gary R