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Very slow computer


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12 replies to this topic

#1 Betsy337

Betsy337

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Posted 25 February 2007 - 11:35 AM

My computer is getting very slow. Years ago I had run HijackThis and it helped. I sort of forget how to do it again, but registered and downloaded and run the newer version. Here is the log that was generated.
Logfile of HijackThis v1.99.1
Scan saved at 12:26:56 PM, on 2/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\PROGRA~1\McAfee\MSC\mctskshd.exe
C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
C:\Documents and Settings\Claire Espeland\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell...iler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1127942065921
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) -
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.c...ient/isetup.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {BDD2F926-8158-4F62-9E0D-B3B75FD1F07F} (McObjectFactory Class) - http://download.mcaf...0,2/mcmysec.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup141.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?316
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

What can I delete to make the computer run better?
Betsy.

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#2 LDTate

LDTate

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Posted 01 March 2007 - 08:08 PM

Please do not post your logs in someone else's thread.

Hello and welcome to the forums

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download AVG Anti-Spyware from HERE and save that file to your
desktop.
This is a 30 day trial of the program
  • Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop
    and double-click it to launch the set up program.
  • Once the setup is complete you will need run ewido and update the definition
    files.
  • On the main screen select the icon "Update" then select the "
    Update now
    " link.
    • Next select the "Start Update" button, the update will start and a
      progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of
    the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then
    select " "Quarantine" .".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.
  • Reboot your computer into SafeMode. You can do this by restarting
    your computer and continually tapping the F8 key until a menu appears.

    Use your up arrow key to highlight SafeMode then hit enter.
    IMPORTANT: Do not open any other windows or
    programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
  • Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab
    then click on "Complete System Scan".
  • ewido will now begin the scanning process, be patient this may take a little
    time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all
    actions
    "
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the
    screen and save it to a text file on your system (make sure to remember where
    you saved that file, this is important).
  • Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the
    results of the AVG Anti-Spyware report scan along with a new HijackThis log.

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

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#3 Betsy337

Betsy337

    New Member

  • New Member
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  • 6 posts

Posted 02 March 2007 - 01:08 PM

Here are the results of the AVG scan:
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:53:10 PM 3/2/2007

+ Scan result:



:mozilla.48:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.247realmedia : Error during cleaning.
:mozilla.53:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
:mozilla.54:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
:mozilla.112:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Adserver : Error during cleaning.
:mozilla.113:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Adserver : Error during cleaning.
:mozilla.119:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Adserver : Error during cleaning.
:mozilla.120:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Adserver : Error during cleaning.
:mozilla.141:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Adserver : Error during cleaning.
:mozilla.142:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Adserver : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.166:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.167:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.168:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.170:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.171:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.36:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.39:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.40:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.41:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.6:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.7:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.8:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.9:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.131:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
:mozilla.48:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.266:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Bluestreak : Cleaned.
:mozilla.199:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Burstnet : Cleaned.
:mozilla.253:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.256:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.275:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.123:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Clickbank : Cleaned.
:mozilla.231:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.232:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.233:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.234:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.235:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.247:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.250:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.253:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.254:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.269:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.44:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.45:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.46:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.78:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.79:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.80:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.102:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.69:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.76:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.87:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
:mozilla.252:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Falkag : Error during cleaning.
:mozilla.255:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Falkag : Error during cleaning.
:mozilla.274:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Falkag : Error during cleaning.
:mozilla.114:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.121:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.143:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.161:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Fastclick : Cleaned.
:mozilla.162:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Fastclick : Cleaned.
:mozilla.163:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Fastclick : Cleaned.
:mozilla.108:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.124:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.150:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.156:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.184:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.222:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Googleadservices : Error during cleaning.
:mozilla.229:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Googleadservices : Error during cleaning.
:mozilla.248:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Googleadservices : Error during cleaning.
:mozilla.252:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.90:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.96:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned.
:mozilla.121:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned.
:mozilla.122:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned.
:mozilla.101:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.108:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.210:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned.
:mozilla.211:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned.
:mozilla.57:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.331:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.333:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.352:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.47:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.81:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.14:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.15:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.16:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.17:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.192:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.193:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.194:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.195:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.243:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.244:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.245:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.246:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.64:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.65:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.66:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.104:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.105:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.71:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.78:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.79:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.100:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.101:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.65:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.66:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.68:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.73:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.74:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.75:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.98:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.99:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Realmedia : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.57:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.58:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.62:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.63:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.64:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.65:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.82:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.83:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.84:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.88:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.89:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.90:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.91:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Tacoda : Error during cleaning.
:mozilla.135:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.136:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.137:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.138:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.139:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.140:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.141:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.142:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Trafficmp : Cleaned.
:mozilla.254:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.255:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.257:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.258:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.276:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.277:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.103:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.220:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
:mozilla.70:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.77:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.144:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
:mozilla.147:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
:mozilla.148:C:\Documents and Settings\Claire Espeland\Application Data\Mozilla\Firefox\Profiles\9732dmvy.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\35440_53ee108ff_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.59:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.60:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.61:C:\Program Files\support.com\backup\co\cookies.txt\35577_542d9fc95_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.86:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.87:C:\Program Files\support.com\backup\co\cookies.txt\37383_512910720_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.


::Report end

And this is the result of the new HijackThis scan:
Logfile of HijackThis v1.99.1
Scan saved at 2:01:33 PM, on 3/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\PROGRA~1\McAfee\MSC\mctskshd.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Claire Espeland\Desktop\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell...iler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1127942065921
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) -
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.c...ient/isetup.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {BDD2F926-8158-4F62-9E0D-B3B75FD1F07F} (McObjectFactory Class) - http://download.mcaf...0,2/mcmysec.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup141.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?316
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

I certainly appreciate the instructions you have given me. What do I do now?
Betsy

#4 LDTate

LDTate

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Posted 02 March 2007 - 03:55 PM

I suggest you do this:


Please do not delete anything unless instructed to.


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell...iler/SysPro.CAB
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp....SWebManager.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.c...ient/isetup.cab

Close ALL windows and browsers except HijackThis and click "Fix checked"


You need to update SunJava.
Updating Java:
Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the Posted Image icon next to it.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on 6-windowsi586-p.exe to install the newest version.
Once installed you can test to see that it is in fact installed
Sun Java Test
http://www.java.com/...d/installed.jsp


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

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#5 Betsy337

Betsy337

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Posted 03 March 2007 - 05:35 PM

Here is the end scan log from HJT:
Logfile of HijackThis v1.99.1
Scan saved at 6:25:04 PM, on 3/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\PROGRA~1\McAfee\MSC\mctskshd.exe
C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Claire Espeland\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1127942065921
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {BDD2F926-8158-4F62-9E0D-B3B75FD1F07F} (McObjectFactory Class) - http://download.mcaf...0,2/mcmysec.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup141.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?316
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

Currently my computer is running very well and switching from programs to programs is smooth and groovy.

LDTate - you are so very kind to help out this old lady. I do not take the computer to the shop because I'm afraid I will drop it and "crack it's noggin'" I will make a donation to your site, which is only the right thing to do.

My son is bringing me a new computer this next week. A dellPrecision 390 with Business -Visa Ultimate which should contain my needs for photography for a few years. He said he could hook this together with my present Dell and I wanted to get it cleaned out before we make the transition.

The only problem I have left is this crazy startup file cetihpa://errors/blanl... that puts a blank frame on my computer. I have had to do ststem restore a hundred times over the past 3 years. Can you help with this?
Betsy337

#6 LDTate

LDTate

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Posted 03 March 2007 - 08:17 PM

this crazy startup file cetihpa://errors/blanl... that puts a

Can you give me the exact error?

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#7 Betsy337

Betsy337

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Posted 03 March 2007 - 08:41 PM

Dear Mr. LDTate - the thing that comes up on the computer toolbar is as stated above. This usually happens within the first 5 days of any given month. I cannot close it out - need to do system restore each time to get rid of it. It makes a blank white frame on my computer monitor.

#8 LDTate

LDTate

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Posted 03 March 2007 - 08:55 PM

Is it spelled like this? cetihpz
cetihpz://errors/blank.htm

Do you have a HP Printer?

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#9 Betsy337

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Posted 04 March 2007 - 09:00 AM

Mr Tate - that is the correct spelling. I have had this problem ever since I installed my HP psc 2410 Photosmart All-in-One Printer.

#10 LDTate

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Posted 04 March 2007 - 10:02 AM

The error you're getting is from the HP printer. HP doesn't list a fix for it but I suggest you uninstall the printer and re-install it. Click Start > Printers > right click on the printer and select uninstall. Once uninstalled, reboot and re-install it. You might need the CD that came with the printer.

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#11 Betsy337

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Posted 04 March 2007 - 06:01 PM

Dear Mr. Tate: The HP printer came new out of the box with an undate disc. It took over a week of installs and uninstalls to get it to work. :ph34r: Since I am getting the new computer next week, I will let the technician do this job, then I won't be tearing my hair out. I have checked with HP and they do have an update file for it for Windows Visa Ultimate. I certainly appreciate all you have done for me and will be mailing you a check in addition to the one I sent via PayPal which I think went overseas somewhere, in Euros. ;) Thanks again, Betsy 337

#12 LDTate

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Posted 04 March 2007 - 06:04 PM

I certainly appreciate all you have done for me and will be mailing you a check in addition to the one I sent via PayPal which I think went overseas somewhere, in Euros.

I hope it didn't go overseas. We're in the USA :thumbup:


You're more then welcome.
Glad we were able to help

Peace be with you :wavey:

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#13 LDTate

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Posted 05 March 2007 - 04:10 PM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

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