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Please help with stubborn issue - Log below


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11 replies to this topic

#1 wendycain

wendycain

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Posted 19 February 2007 - 10:24 PM

Here is my log, thanks for your help.

Logfile of HijackThis v1.99.1
Scan saved at 5:14:05 p.m., on 20/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\ppRemoteService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CheckPoint\Integrity Client\iclient.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\proquota.exe
C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
D:\ScanWizard Microtek\ScannerFinder.exe
\Eds30031132\c$\Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\WinZip\WINZIP32.EXE
D:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://intranet.telecom.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\intranet.telecom.co.nz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http:\\intranet.telecom.co.nz\search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http:\\intranet.telecom.co.nz
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CheckPoint\Integrity Client\iclient.exe"
O4 - HKLM\..\Run: [tpwxaai.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\tpwxaai.dll",zrxqhdb
O4 - HKLM\..\Run: [wgyinnl.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\wgyinnl.dll",gyhbjrb
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe"
O4 - HKCU\..\Run: [USMT2RUN] c:\Windows\System32\EDS\restoreudb\loadstate.exe /d
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: KatMouse.lnk = C:\Program Files\KatMouse\KatMouse.exe
O4 - Startup: WinMySQLadmin.lnk = Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Firewall Client Connectivity Monitor.LNK = C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
O4 - Global Startup: Microtek Scanner Finder.lnk = D:\ScanWizard Microtek\ScannerFinder.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &ICQ Toolbar Search - res://C:\Program Files\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1165786359981
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {92E7E45A-D8C8-480E-AF99-176E43997CAA} (Aurigma Image Uploader 3.0 Combo Control) - http://www.frogprint...geUploader3.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {D5C0A9BF-064A-4AC7-AA3A-1B7D2457BBAC} (PreviewCtl Class) - http://www.eyeblaste...sterPreview.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\Software\..\Telephony: DomainName = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PestPatrol Remote - Computer Associates International, Inc. - C:\WINDOWS\system32\ppRemoteService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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#2 FencerGirl

FencerGirl

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Posted 20 February 2007 - 11:13 AM

Hello!
I go by FencerGirl. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research.

Please be patient and I'd be grateful if you would note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Finally, please reply to this thread. Do not start a new topic.

It may take me a while to reply to you as all of my fixes are being checked by experts to ensure that you are getting a good fix. And remember, like you I have a real life, so I may not be at my computer when you are!

FencerGirl

#3 wendycain

wendycain

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Posted 20 February 2007 - 12:47 PM

Thank you FencerGirl, I appreciate your help and look forward to hearing from you. Wendy

#4 FencerGirl

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Posted 20 February 2007 - 01:04 PM

http://forums.tomcoy...mp;#entry355296

Hi wendycain,
It appears that you have an infection that is hiding some information about your system from HijackThis!
I need you to complete the steps below so that we can see what's going on.

Please browse to:
D:\HijackThis.exe

Right click on HijackThis.exe and select Copy.

Now, browse to:
C:\Programs Files and create a folder called Hijack This by right clicking and selecting New >> Folder

Open your new folder named Hijack This. Right click in the Hijack This folder and select Paste.

Finally, rename HijackThis to scanner.exe
1. Right click on the HijackThis icon.
Posted Image

2. Select Rename.
Posted Image

3. Now type the following scanner.exe note: make sure to put period before .exe when typing.
hit the enter key on keyboard.
Posted Image

Please post back with a log from the newly renamed scanner.exe and we can go from there.

Thanks!
FencerGirl

#5 wendycain

wendycain

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Posted 20 February 2007 - 01:15 PM

Thanks FencerGirl, here is the new log now after moving and renaming to scanner. :)

Logfile of HijackThis v1.99.1
Scan saved at 8:13:18 a.m., on 21/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\ppRemoteService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CheckPoint\Integrity Client\iclient.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe
C:\WINDOWS\system32\proquota.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
D:\ScanWizard Microtek\ScannerFinder.exe
\Eds30031132\c$\Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\scanner.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xtra.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\intranet.telecom.co.nz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http:\\intranet.telecom.co.nz\search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http:\\intranet.telecom.co.nz
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {28C8ADAD-92DD-CED2-E3AE-0A97CD9EE56E} - C:\WINDOWS\system32\cotzsgn.dll
O2 - BHO: (no name) - {3398EC3F-D180-0D50-CE88-0ABE34C1281B} - C:\WINDOWS\system32\gzvkxd.dll
O2 - BHO: (no name) - {4D5E1A61-1067-48A8-A924-C708D051DE23} - C:\WINDOWS\system32\efcyyay.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {8DF01FC1-63DD-4A6C-92C7-9348939465A5} - C:\WINDOWS\system32\pmkji.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {E03C740E-BB24-4d3c-B92A-6F84DE1DD99C} - C:\WINDOWS\system32\bfeenhwb.dll (file missing)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CheckPoint\Integrity Client\iclient.exe"
O4 - HKLM\..\Run: [tpwxaai.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\tpwxaai.dll",zrxqhdb
O4 - HKLM\..\Run: [wgyinnl.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\wgyinnl.dll",gyhbjrb
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe"
O4 - HKCU\..\Run: [USMT2RUN] c:\Windows\System32\EDS\restoreudb\loadstate.exe /d
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: KatMouse.lnk = C:\Program Files\KatMouse\KatMouse.exe
O4 - Startup: WinMySQLadmin.lnk = Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Firewall Client Connectivity Monitor.LNK = C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
O4 - Global Startup: Microtek Scanner Finder.lnk = D:\ScanWizard Microtek\ScannerFinder.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &ICQ Toolbar Search - res://C:\Program Files\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1165786359981
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {92E7E45A-D8C8-480E-AF99-176E43997CAA} (Aurigma Image Uploader 3.0 Combo Control) - http://www.frogprint...geUploader3.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {D5C0A9BF-064A-4AC7-AA3A-1B7D2457BBAC} (PreviewCtl Class) - http://www.eyeblaste...sterPreview.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\Software\..\Telephony: DomainName = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: efcyyay - C:\WINDOWS\SYSTEM32\efcyyay.dll
O20 - Winlogon Notify: pmkji - C:\WINDOWS\system32\pmkji.dll
O20 - Winlogon Notify: winfiz32 - C:\WINDOWS\SYSTEM32\winfiz32.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PestPatrol Remote - Computer Associates International, Inc. - C:\WINDOWS\system32\ppRemoteService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#6 FencerGirl

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Posted 20 February 2007 - 03:04 PM

Hi wendycain,
It looks like you have a Vundo infection.

Please download VundoFix.exe to your desktop.
  • Double-click VundoFix.exe to run it.
  • Click the Scan for Vundo button.
  • Once it's done scanning, click the Remove Vundo button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will reboot your computer, click OK.
  • VundoFix will create a log file of what it removes in C:\vundofix.txt
Note: It is possible that VundoFix encountered a file it could not remove.
In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.

Please post the contents of C:\vundofix.txt and a new HiJackThis log.

Thanks!
FencerGirl

#7 wendycain

wendycain

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Posted 21 February 2007 - 01:47 PM

Thanks FencerGirl, I have done that but there is still infection, i think its Win32. Here are logs...


VundoFix V6.3.9

Checking Java version...

Java version is 1.5.0.7

Java version is 1.5.0.9

Scan started at 7:56:57 a.m. 22/02/2007

Listing files found while scanning....

C:\WINDOWS\system32\bfeenhwb.dll
C:\WINDOWS\system32\efcyyay.dll
C:\WINDOWS\system32\ijkmp.bak1
C:\WINDOWS\system32\ijkmp.bak2
C:\WINDOWS\system32\ijkmp.ini
C:\WINDOWS\system32\pmkji.dll

Beginning removal...

Attempting to delete C:\WINDOWS\system32\efcyyay.dll
C:\WINDOWS\system32\efcyyay.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\ijkmp.bak1
C:\WINDOWS\system32\ijkmp.bak1 Has been deleted!

Attempting to delete C:\WINDOWS\system32\ijkmp.bak2
C:\WINDOWS\system32\ijkmp.bak2 Has been deleted!

Attempting to delete C:\WINDOWS\system32\ijkmp.ini
C:\WINDOWS\system32\ijkmp.ini Has been deleted!

Attempting to delete C:\WINDOWS\system32\pmkji.dll
C:\WINDOWS\system32\pmkji.dll Has been deleted!

Performing Repairs to the registry.
Done!

And HiJack this ....

Logfile of HijackThis v1.99.1
Scan saved at 8:45:44 a.m., on 22/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\ppRemoteService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\CheckPoint\Integrity Client\iclient.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
\Eds30031132\c$\Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
C:\WINDOWS\system32\proquota.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\scanner.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xtra.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\intranet.telecom.co.nz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http:\\intranet.telecom.co.nz\search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http:\\intranet.telecom.co.nz
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {28C8ADAD-92DD-CED2-E3AE-0A97CD9EE56E} - C:\WINDOWS\system32\cotzsgn.dll
O2 - BHO: (no name) - {3398EC3F-D180-0D50-CE88-0ABE34C1281B} - C:\WINDOWS\system32\gzvkxd.dll
O2 - BHO: (no name) - {4D5E1A61-1067-48A8-A924-C708D051DE23} - C:\WINDOWS\system32\efcyyay.dll (file missing)
O2 - BHO: (no name) - {7168FC34-EAE0-4CA6-916B-F6FBA8B0056A} - C:\WINDOWS\system32\pmkji.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {E03C740E-BB24-4d3c-B92A-6F84DE1DD99C} - C:\WINDOWS\system32\bfeenhwb.dll (file missing)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CheckPoint\Integrity Client\iclient.exe"
O4 - HKLM\..\Run: [tpwxaai.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\tpwxaai.dll",zrxqhdb
O4 - HKLM\..\Run: [wgyinnl.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\wgyinnl.dll",gyhbjrb
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe"
O4 - HKCU\..\Run: [USMT2RUN] c:\Windows\System32\EDS\restoreudb\loadstate.exe /d
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: KatMouse.lnk = C:\Program Files\KatMouse\KatMouse.exe
O4 - Startup: WinMySQLadmin.lnk = Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Firewall Client Connectivity Monitor.LNK = C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &ICQ Toolbar Search - res://C:\Program Files\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1165786359981
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {92E7E45A-D8C8-480E-AF99-176E43997CAA} (Aurigma Image Uploader 3.0 Combo Control) - http://www.frogprint...geUploader3.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {D5C0A9BF-064A-4AC7-AA3A-1B7D2457BBAC} (PreviewCtl Class) - http://www.eyeblaste...sterPreview.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\Software\..\Telephony: DomainName = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: winfiz32 - winfiz32.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\VIRUSfighter\Nvc\BIN\nipsvc.exe (file missing)
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PestPatrol Remote - Computer Associates International, Inc. - C:\WINDOWS\system32\ppRemoteService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#8 FencerGirl

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Posted 21 February 2007 - 02:19 PM

Hi wendycain,
We're getting there, but your Vundo infection appears to have mutated. Please do not restart your computer unless I specifically tell you to do so. Also, I see that you installed Norman Anti-virus. You are already running anti-virus software from Computer Associates. Please do not install any programs unless I ask you to. This merely makes more lines for me to sort through.

Let's see if we can't get some of this stuff cleaned up.

Run VundoFix.
Please run VundoFix for me one more time to see if we can't get rid of the new files.

Download AVG Anti-Spyware.
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
  • Install AVG Anti-Spyware by double clicking the installer.
  • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
  • On the main screen under Your Computer's security.
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Click on Change state next to Automatic updates. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
    • Wait until you see the Update succesfull message.
  • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update AVG Anti-Spyware.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act?
      • Click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan?
      • All checkboxes should be ticked.
    • Under Possibly unwanted software:
      • All checkboxes should be ticked.
    • Under Reports:
      • Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan?
      • Select Scan every file.
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan the machine.
  • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
      Posted Image
  • When done, click the Save Scan Report button. (4)
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.

Clean up with HijackThis!
Scan with HijackThis and check the following if present.

R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {28C8ADAD-92DD-CED2-E3AE-0A97CD9EE56E} - C:\WINDOWS\system32\cotzsgn.dll
O2 - BHO: (no name) - {3398EC3F-D180-0D50-CE88-0ABE34C1281B} - C:\WINDOWS\system32\gzvkxd.dll
O2 - BHO: (no name) - {4D5E1A61-1067-48A8-A924-C708D051DE23} - C:\WINDOWS\system32\efcyyay.dll (file missing)
O2 - BHO: (no name) - {7168FC34-EAE0-4CA6-916B-F6FBA8B0056A} - C:\WINDOWS\system32\pmkji.dll (file missing)
O2 - BHO: (no name) - {E03C740E-BB24-4d3c-B92A-6F84DE1DD99C} - C:\WINDOWS\system32\bfeenhwb.dll (file missing)
O4 - HKLM\..\Run: [tpwxaai.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\tpwxaai.dll",zrxqhdb
O4 - HKLM\..\Run: [wgyinnl.dll] C:\WINDOWS\system32\rundll32.exe "D:\Documents and Settings\t463339\Local Settings\Application Data\wgyinnl.dll",gyhbjrb
O20 - Winlogon Notify: winfiz32 - winfiz32.dll (file missing)

CLOSE ALL OTHER WINDOWS and select "Fixed Checked".

Post back with your VundoFix and AVG Anti-Spyware Logs along with a new HijackThis! log.
Thanks,
FencerGirl

#9 wendycain

wendycain

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Posted 21 February 2007 - 06:41 PM

Hi FencerGirl, ok I have done all you say really carefully and it seems to be fixed :D Sorry I messed up before.

Here are the logs

HijackThis
Logfile of HijackThis v1.99.1
Scan saved at 11:37:40 a.m., on 22/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\ppRemoteService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CheckPoint\Integrity Client\iclient.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\proquota.exe
C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
\Eds30031132\c$\Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hijack This\scanner.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xtra.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\intranet.telecom.co.nz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http:\\intranet.telecom.co.nz\search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http:\\intranet.telecom.co.nz
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CheckPoint\Integrity Client\iclient.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Adobe Photoshop Lightroom\apdproxy.exe"
O4 - HKCU\..\Run: [USMT2RUN] c:\Windows\System32\EDS\restoreudb\loadstate.exe /d
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: KatMouse.lnk = C:\Program Files\KatMouse\KatMouse.exe
O4 - Startup: WinMySQLadmin.lnk = Program Files\YellowTip-old\Mysql\Bin\winmysqladmin.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Firewall Client Connectivity Monitor.LNK = C:\Program Files\Microsoft Firewall Client\ISATRAY.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &ICQ Toolbar Search - res://C:\Program Files\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1165786359981
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {92E7E45A-D8C8-480E-AF99-176E43997CAA} (Aurigma Image Uploader 3.0 Combo Control) - http://www.frogprint...geUploader3.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {D5C0A9BF-064A-4AC7-AA3A-1B7D2457BBAC} (PreviewCtl Class) - http://www.eyeblaste...sterPreview.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\Software\..\Telephony: DomainName = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = telecom.tcnz.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = telecom.tcnz.net,tcnz.net,telecom.co.nz
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\VIRUSfighter\Nvc\BIN\nipsvc.exe (file missing)
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP Pro 3\Tools\NMSAccess.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PestPatrol Remote - Computer Associates International, Inc. - C:\WINDOWS\system32\ppRemoteService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

VundoFix - none available as it was clear so you cant make a log

AVG SpyWare remover -
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:17:41 a.m. 22/02/2007

+ Scan result:



HKU\S-1-5-21-1004336348-651377827-839522115-63140\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EA0D26BD-9029-431A-86E0-83152D67828A} -> Adware.180Solutions : Cleaned with backup (quarantined).
C:\VundoFix Backups\efcyyay.dll.bad -> Adware.Virtumonde : Cleaned with backup (quarantined).
D:\Documents and Settings\t463339\Application Data\winantiviruspro2007freeinstall[1].exe -> Not-A-Virus.Downloader.Win32.WinFixer.o : Cleaned with backup (quarantined).
D:\Documents and Settings\t463339\Cookies\t463339@apnonline.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@eztracks.aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@www.burstbeacon[1].txt -> TrackingCookie.Burstbeacon : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@www.burstbeacon[3].txt -> TrackingCookie.Burstbeacon : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@www.burstnet[1].txt -> TrackingCookie.Burstnet : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@www.burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@news.com[3].txt -> TrackingCookie.Com : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned.
D:\Documents and Settings\t463339\Local Settings\Temp\Cookies\t463339@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned.
D:\Documents and Settings\t463339\Local Settings\Temp\Cookies\t463339@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@ads09.hyperbanner[2].txt -> TrackingCookie.Hyperbanner : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@sales.liveperson[2].txt -> TrackingCookie.Liveperson : Cleaned.
D:\Documents and Settings\t463339\Local Settings\Temp\Cookies\t463339@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@www.myaffiliateprogram[1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@data2.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@data2.perf.overture[2].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@data2.perf.overture[3].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@data2.perf.overture[4].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@data3.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@data3.perf.overture[2].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@overture[2].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Local Settings\Temp\Cookies\t463339@perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@stats1.reliablestats[1].txt -> TrackingCookie.Reliablestats : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@stats1.reliablestats[2].txt -> TrackingCookie.Reliablestats : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@stats1.reliablestats[3].txt -> TrackingCookie.Reliablestats : Cleaned.
D:\Documents and Settings\t463339\Local Settings\Temp\Cookies\t463339@stats1.reliablestats[2].txt -> TrackingCookie.Reliablestats : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@adopt.specificclick[2].txt -> TrackingCookie.Specificclick : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@adopt.specificclick[3].txt -> TrackingCookie.Specificclick : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@h.starware[1].txt -> TrackingCookie.Starware : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@try.starware[1].txt -> TrackingCookie.Starware : Cleaned.
D:\Documents and Settings\t463339\Cookies\t463339@yadro[2].txt -> TrackingCookie.Yadro : Cleaned.


::Report end

Thanks a million for your help, its been 4 days of trying to fix this and I couldnt have done it without you.

#10 FencerGirl

FencerGirl

    Authentic Member

  • Authentic Member
  • PipPip
  • 125 posts

Posted 22 February 2007 - 10:09 AM

Hi wendycain,
Your logs look much better! Here are some steps to stay clean.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6.0.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement."
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6-windowsi586.exe to install the newest version.
After you have completed that, here's some more information for you.
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
    You can find instructions on how to enable and re enable system restore here:
    Managing Windows Millennium System Restore
    or
    Windows XP System Restore Guide
    re-enable system restore with instructions from tutorial above
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialise and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an Anti Virus Software - You are running Computer Associates E-Trust, so you've got this one covered.
  • Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  • Use a Firewall - You're running Zone Alarm, keep up the good work!
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
    Instructions for - Spybot S & D and Ad-aware
  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
    Instructions for - Spybot S & D and Ad-aware
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A article on anti-malware products with links for this program and others can be found here:
    Computer Safety on line - Anti-Malware
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

If you have any more questions, please let me know!
FencerGirl

#11 wendycain

wendycain

    New Member

  • New Member
  • Pip
  • 6 posts

Posted 22 February 2007 - 12:23 PM

Thank you , thank you, THANK YOU so much, I really appreciate your help. I will follow your advice so as not to have to bother someone again. Regards from New Zealand Wendy

#12 random/random

random/random

    MRU Expert

  • Malware Expert
  • 481 posts

Posted 23 February 2007 - 02:00 PM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

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