This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

Help Popups keeps on popping !

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Hi,
I've bee having problem recently with popups coming out all the time.
I've been running AdAwae and Spybot with no concusive results.

I'm posting mu HijackThis log as demanded.
Here it is, hoping you can help me fix this really annoying problem.

Thank you


Logfile of HijackThis v1.99.1
Scan saved at 11:32:29, on 2007-02-10
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\svchost.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\svchost.exe
C:\HiJack\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.patricebeaule.com/famille/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: Aide pour le lien d'Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R340 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P30 "EPSON Stylus Photo R340 Series" /O6 "USB001" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [DumbManagerSixthVga] C:\Documents and Settings\All Users.WINDOWS\Application Data\live time dumb manager\DataMulti.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Fichiers communs\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
O4 - HKCU\..\Run: [Base Bin] C:\DOCUME~1\PATRIC~1.PAT\APPLIC~1\EACHRE~1\More dead readme.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1166061463887
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
Download Findlop.zip by Metallica from here and save it to your Desktop.
You will need to extract the file(s).
To do this: Right click on the zipped folder and from the menu that appears, click on Extract All…
In the 'Extraction Wizard' window that opens, click on Next> and in the next window that appears, click on Next> again.
In the final window, click on Finish


You should now see the contents of the findlop folder.
Double click findlop.bat to run it. A Notepad window entitled findlop.txt will open - copy and paste this into your next reply.

Also, run HJT and click on Open the Misc Tools section.
  • Click Open Uninstall Manager…
  • Click Save list… and save it to your Desktop.
  • Copy and paste the file uninstall_list.txt into your next reply.
HI there, Thanks for replying so quickly. As you're asking here's the content of the Notepad. [TRACE] Enumerating jobs and queues [TRACE] Activating job '85CF649589A915E9.job' [TRACE] Printing all job properties ApplicationName: 'c:\docume~1\patric~1.pat\applic~1\eachre~1\axis wipe clock.exe' Parameters: '' WorkingDirectory: '' Comment: '' Creator: 'Patrice' Priority: NORMAL MaxRunTime: 259200000 (3d 0:00:00) IdleWait: 10 IdleDeadline: 60 MostRecentRun: 02/12/2007 19:00:00 NextRun: 02/12/2007 20:00:00 StartError: S_OK ExitCode: 0 Status: SCHED_S_TASK_READY ScheduledWorkItem Flags: DeleteWhenDone = 0 Suspend = 0 StartOnlyIfIdle = 0 KillOnIdleEnd = 0 RestartOnIdleResume = 0 DontStartIfOnBatteries = 0 KillIfGoingOnBatteries = 0 RunOnlyIfLoggedOn = 1 SystemRequired = 0 Hidden = 1 TaskFlags: 0 1 Trigger Trigger 0: Type: Daily DaysInterval: 1 StartDate: 02/17/2001 EndDate: 00/00/0000 StartTime: 00:00 MinutesDuration: 1440 MinutesInterval: 60 Flags: HasEndDate = 0 KillAtDuration = 0 Disabled = 0 [TRACE] Activating job 'Symantec NetDetect.job' [TRACE] Printing all job properties ApplicationName: 'C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE' Parameters: '' WorkingDirectory: 'C:\Program Files\Symantec\LiveUpdate' Comment: 'Symantec NetDetect' Creator: 'SYSTEM' Priority: NORMAL MaxRunTime: 259200000 (3d 0:00:00) IdleWait: 10 IdleDeadline: 60 MostRecentRun: 00/00/0000 0:00:00 NextRun: 00/00/0000 0:00:00 StartError: SCHED_S_TASK_HAS_NOT_RUN ExitCode: 0 Status: SCHED_S_TASK_DISABLED ScheduledWorkItem Flags: DeleteWhenDone = 0 Suspend = 1 StartOnlyIfIdle = 0 KillOnIdleEnd = 0 RestartOnIdleResume = 0 DontStartIfOnBatteries = 0 KillIfGoingOnBatteries = 0 RunOnlyIfLoggedOn = 1 SystemRequired = 0 Hidden = 0 TaskFlags: 0 2 Triggers Trigger 0: Type: Daily DaysInterval: 1 StartDate: 12/14/2006 EndDate: 00/00/0000 StartTime: 00:07 MinutesDuration: 1440 MinutesInterval: 5 Flags: HasEndDate = 0 KillAtDuration = 0 Disabled = 0 Trigger 1: Type: AtLogon StartDate: 12/14/2006 EndDate: 00/00/0000 StartTime: 00:07 MinutesDuration: 0 MinutesInterval: 0 Flags: HasEndDate = 0 KillAtDuration = 0 Disabled = 0
You will need to make a copy of these instructions because you have to disconnect from the internet to complete the fix. Either print them out or copy and paste them into Notepad.

Preparation

1) Download the trial version of AVG Anti-Spyware 7.5 from here and save it to your Desktop.
If you already have this program installed, skip to Updating AVG Anti-Spyware: below.

* Please note that this program was formerly known as Ewido anti-spyware 4.0.
Taken from the Ewido website -

ewido anti-spyware 4.0 will now continue under the new product name AVG Anti-Spyware 7.5. AVG Anti-Spyware 7.5 contains the same ewido technology, but with some further enhanced features:

Highly improved cleaning
Lower resource usage
Additional languages supported

All current licenses for ewido anti-spyware 4.0 will continue to be valid, and users can change over to the new AVG Anti-Spyware 7.5 for free.

Double click the avgas-setup file to begin installation and follow the prompts.
When the program has been installed, and you click the Finish button, AVG A-S will open.
  • Updating AVG Anti-Spyware:

    By default AVG A-S is configured to update automatically so, if you have an active internet connection, it should do so following installation. If you are unsure whether or not it has done so, do the following:
  • Click the Update icon at the top and under "Manual Update" - click the Start update button.
  • Either AVG A-S will update or inform you that no update was available.
  • If you cannot access the internet with the infected PC, or you are having problems updating, you can download the signatures file from here.
    Once you have installed AVG A-S, double click avgas-signatures-full-current.exe to update it.

    Disabling the Resident Shield:
  • By default the Resident Shield is active but as it may interfere with the process of cleaning your PC, it will need to be disabled.
    (When the PC has been cleaned you can activate the shield again, if you wish.)
  • Click the Shield icon at the top and under "Resident shield is…" - click active.
  • This should now change to inactive.

    Changing Recommended Actions
  • Click the Scanner icon at the top and then click the Settings Tab.
  • Under "How to act?" click Recommended actions and select "Quarantine" from the menu.
You can now close AVG A-S.

AVG A-S is designed to be used to both scan for and remove malicious files and also to run in real-time alongside, but not replace, your existing anti-virus program to give an added layer of protection.
Both the Resident Shield and Automatic Updates will only be available for the thirty day trial period, after that AVG A-S will revert to a stand-alone scanner which you can keep and manually update for free and use in a similar way to Ad-Aware SE Personal, Spybot S&D etc.
Should you wish to benefit from the real-time protection, you will need to upgrade the program. To do this, simply open it and click on the Buy now button.


2) You will need to set Windows to show All Hidden Files and Folders.
Instructions can be found here.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

3) Copy and paste the following bold text into Notepad (Start > All Programs > Accessories > Notepad):

%systemdrive%
cd C:\WINDOWS\Tasks
attrib -r -s -h 85CF649589A915E9.job
del 85CF649589A915E9.job


Save it to your Desktop with the following properties:
File Name: remjob.bat
File Type: All Files

4) Log off from the internet and disconnect your modem cable for the duration of the fix.

Removal

1) Run HijackThis as you did to generate a log, but this time click on 'Do a system scan only'.
Place a checkmark in the boxes to the left of the following entries, by clicking on them:

O4 - HKLM\..\Run: [DumbManagerSixthVga] C:\Documents and Settings\All Users.WINDOWS\Application Data\live time dumb manager\DataMulti.exe
O4 - HKCU\..\Run: [Base Bin] C:\DOCUME~1\PATRIC~1.PAT\APPLIC~1\EACHRE~1\More dead readme.exe
c:\docume~1\patric~1.pat\applic~1\eachre~1\axis wipe clock.exe


CLOSE ALL OPEN WINDOWS AND BROWSERS - EXCEPT HJT and click on Fix checked

2) Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
3) Navigate to the C:\Windows\Temp folder and delete all the files that you find there.
Do this for all Usernames.

4) Navigate to C:\Documents and Settings\Username\Local Settings\Temp and delete all the files that you find there.
Do this for all Usernames.

5) Go to Start > Control Panel > Internet Options.

For I.E. 6 - under Temporary Internet files, click on Delete Files…
Check the box to the left of 'Delete all offline content' and then click on OK.

For I.E. 7 - under Browsing History, click delete…
Under Temporary Internet Files, click Delete files…

6) Ensure that ALL open Windows / Programs / Folders are closed and then run AVG Anti-Spyware.
  • If it is not already selected, click the Scanner icon at the top and then select the Scan Tab.
  • Click "Complete System Scan"
  • While the scan is in progress the PC should be left otherwise idle - so if you fancy a cuppa, now's the time to put the kettle on!
  • When the scan has completed, any threats that AVG A-S has detected will be displayed.
  • Click the Apply all actions button at the bottom.
  • When AVG A-S has finished, it will display the message "All actions have been applied".

    Saving a report:
  • Click the Save Report button at the bottom left and the "Reports" window will open.
  • The content of the scan report will be displayed in the right hand pane and a copy will be automatically saved as Report-Scan-date-time.txt into the C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports folder.
  • You will need to post a copy of this report into your next reply, so if it is more convenient, you can save another copy of this report elsewhere:
    Click the Save report as button and select a destination by clicking the down arrow to the right of the Save in: text box and then click Save.
Close AVG Anti-Spyware.

7) Remove any/all of the following files/folders that you can find:

Folders

C:\Documents and Settings\All Users\WINDOWS\Application Data\live time dumb manager
C:\DOCUME~1\PATRIC~1.PAT\APPLIC~1\EACHRE~1


* The tilde(~) in either a file or folder name indicates that this name is longer than six characters and these have been replaced by the tilde for brevity. E.G. C:\PROGRA~1 = C:\Program Files
The first file, or folder, that uses these particular six letters gets the suffix ~1, the next ~2 and so on.
There will probably only be one folder that fits the bill, but please be sure before you delete anything.

As an example:
To delete C:\WINDOWS\system32\foldertogo
Double click the My Computer icon on your Desktop.
Double click on Local Disc (C:)
Double click on the Windows folder,
Double click on the System 32 folder,
Right click on foldertogo and from the menu that appears, click on 'Delete'


8) Boot into Normal Mode.

9) Locate and double click remjob.bat.

Post a new HJT log, the AVG log AND a description of how your PC is running.
Due to a lack of a responce this topic is now closed.

If you wish it reopened, please send us an email (Click for address) with a link to your thread.
Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

To help keep your PC clean follow the recommendations here by shelf life.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI