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#16 Ax238

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Posted 10 February 2007 - 11:46 AM

:thumbup: sounds good, I will await your results.

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#17 bulldogger

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Posted 12 February 2007 - 01:58 PM

I'm sending you a copy of my IE7 logfile, I have tried there fixes but I can't get anything to work. [ie7.log] 0.344: ================================================================================ 0.344: 2007/01/05 17:37:58.375 (local) 0.344: c:\3b8cd8d56564e9e0123441cf\update\update.exe (version 6.2.29.0) 0.391: Failed To Enable SE_SHUTDOWN_PRIVILEGE 0.391: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 5.969: IECUSTOM: Scanning for proper registry permissions... 8.266: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 8.266: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 8.266: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 8.282: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 8.282: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 8.891: IECUSTOM: Scanning for proper registry permissions... 9.500: IECUSTOM: Scanning for proper registry permissions... 10.188: IECUSTOM: Backing up registry permissions... 10.188: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 10.188: IECUSTOM: Finished backing up registry permissions... 10.188: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 10.188: DoInstallation: CustomizeCall Failed: 0x3f5 10.203: IECUSTOM: Restoring registry permissions... 10.203: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 10.203: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 10.203: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 10.203: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 10.203: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 10.203: IECUSTOM: Finished restoring registry permissions... 10.219: The configuration registry key could not be written. 10.250: Internet Explorer 7 installation did not complete. 10.250: Update.exe extended error code = 0x3f5 0.407: ================================================================================ 0.422: 2007/01/06 10:22:56.156 (local) 0.422: c:\5033e0fe5ea1ea4220\update\update.exe (version 6.2.29.0) 0.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE 0.438: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 5.079: IECUSTOM: Scanning for proper registry permissions... 7.985: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 7.985: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 7.985: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 7.985: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 7.985: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 8.547: IECUSTOM: Scanning for proper registry permissions... 8.954: IECUSTOM: Scanning for proper registry permissions... 9.766: IECUSTOM: Backing up registry permissions... 9.766: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 9.766: IECUSTOM: Finished backing up registry permissions... 9.766: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 9.766: DoInstallation: CustomizeCall Failed: 0x3f5 9.782: IECUSTOM: Restoring registry permissions... 9.782: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 9.782: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 9.797: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 9.797: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 9.797: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 9.797: IECUSTOM: Finished restoring registry permissions... 9.797: The configuration registry key could not be written. 9.829: Internet Explorer 7 installation did not complete. 9.829: Update.exe extended error code = 0x3f5 2.031: ================================================================================ 2.031: 2007/01/12 20:40:49.453 (local) 2.031: c:\770bc8a483759ecf6c0b93ccf47d915b\update\update.exe (version 6.2.29.0) 2.156: Failed To Enable SE_SHUTDOWN_PRIVILEGE 2.156: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 23.922: IECUSTOM: Scanning for proper registry permissions... 39.625: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 39.625: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 39.625: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 39.625: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 39.625: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 42.437: IECUSTOM: Scanning for proper registry permissions... 43.328: IECUSTOM: Scanning for proper registry permissions... 45.000: IECUSTOM: Backing up registry permissions... 45.000: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 45.000: IECUSTOM: Finished backing up registry permissions... 45.000: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 45.000: DoInstallation: CustomizeCall Failed: 0x3f5 45.047: IECUSTOM: Restoring registry permissions... 45.047: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 45.047: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 45.047: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 45.047: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 45.047: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 45.047: IECUSTOM: Finished restoring registry permissions... 45.078: The configuration registry key could not be written. 45.203: Internet Explorer 7 installation did not complete. 45.203: Update.exe extended error code = 0x3f5 0.657: ================================================================================ 0.657: 2007/01/22 20:21:21.031 (local) 0.657: c:\8887672f491715c8b0\update\update.exe (version 6.2.29.0) 0.688: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 9.985: IECUSTOM: Scanning for proper registry permissions... 11.407: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 11.407: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 11.407: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 11.407: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 11.407: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 11.813: IECUSTOM: Scanning for proper registry permissions... 12.141: IECUSTOM: Scanning for proper registry permissions... 12.750: IECUSTOM: Backing up registry permissions... 12.750: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 12.766: IECUSTOM: Finished backing up registry permissions... 12.766: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 12.766: DoInstallation: CustomizeCall Failed: 0x3f5 12.782: IECUSTOM: Restoring registry permissions... 12.782: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 12.782: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 12.782: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 12.782: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 12.782: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 12.782: IECUSTOM: Finished restoring registry permissions... 12.797: The configuration registry key could not be written. 12.844: Internet Explorer 7 installation did not complete. 12.844: Update.exe extended error code = 0x3f5 0.906: ================================================================================ 0.922: 2007/02/02 19:51:09.640 (local) 0.922: c:\b924c5fb61f1b2e28aec\update\update.exe (version 6.2.29.0) 1.094: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 14.844: IECUSTOM: Scanning for proper registry permissions... 16.219: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 16.219: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 16.219: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 16.219: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 16.219: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 16.625: IECUSTOM: Scanning for proper registry permissions... 16.953: IECUSTOM: Scanning for proper registry permissions... 17.594: IECUSTOM: Backing up registry permissions... 17.594: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 17.594: IECUSTOM: Finished backing up registry permissions... 17.594: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 17.594: DoInstallation: CustomizeCall Failed: 0x3f5 17.609: IECUSTOM: Restoring registry permissions... 17.609: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 17.609: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 17.609: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 17.609: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 17.609: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 17.609: IECUSTOM: Finished restoring registry permissions... 17.625: The configuration registry key could not be written. 17.672: Internet Explorer 7 installation did not complete. 17.672: Update.exe extended error code = 0x3f5 0.531: ================================================================================ 0.547: 2007/02/07 18:50:30.312 (local) 0.547: c:\d940a43b09e9efd093ca\update\update.exe (version 6.2.29.0) 0.563: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 10.063: IECUSTOM: Scanning for proper registry permissions... 11.469: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 11.469: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 11.469: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 11.469: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 11.469: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 11.859: IECUSTOM: Scanning for proper registry permissions... 12.188: IECUSTOM: Scanning for proper registry permissions... 12.797: IECUSTOM: Backing up registry permissions... 12.797: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 12.797: IECUSTOM: Finished backing up registry permissions... 12.797: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 12.797: DoInstallation: CustomizeCall Failed: 0x3f5 12.813: IECUSTOM: Restoring registry permissions... 12.813: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 12.813: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 12.813: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 12.813: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 12.813: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 12.813: IECUSTOM: Finished restoring registry permissions... 12.828: The configuration registry key could not be written. 12.859: Internet Explorer 7 installation did not complete. 12.859: Update.exe extended error code = 0x3f5 0.922: ================================================================================ 0.938: 2007/02/07 19:11:02.890 (local) 0.938: c:\9c1977ebe1b8cd0c38030ee82b\update\update.exe (version 6.2.29.0) 0.969: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 7.688: IECUSTOM: Scanning for proper registry permissions... 9.063: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 9.063: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 9.063: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 9.063: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 9.063: IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 9.485: IECUSTOM: Scanning for proper registry permissions... 9.828: IECUSTOM: Scanning for proper registry permissions... 10.438: IECUSTOM: Backing up registry permissions... 10.438: IECUSTOM: Unable to backup DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 10.438: IECUSTOM: Finished backing up registry permissions... 10.438: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005 10.438: DoInstallation: CustomizeCall Failed: 0x3f5 10.453: IECUSTOM: Restoring registry permissions... 10.453: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 10.453: IECUSTOM: Unable to restore DACLs HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD 10.453: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 10.453: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 10.453: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IMAGING_USE_ART 10.453: IECUSTOM: Finished restoring registry permissions... 10.469: The configuration registry key could not be written. 10.531: Internet Explorer 7 installation did not complete. 10.531: Update.exe extended error code = 0x3f5

#18 Ax238

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Posted 12 February 2007 - 11:40 PM

Hello,

You should find the following link helpful:
http://aumha.net/viewtopic.php?t=22447

Your fix involves a call to IE7 Support (free).

Regards,

Ax

#19 bulldogger

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Posted 19 February 2007 - 07:34 PM

There isn't a free call for people who buy a computer with XP already installed. But I was able to go on a chat with a HP tech who was able to fix my system. I thank you very much for all your help!!!!

#20 Ax238

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Posted 20 February 2007 - 12:24 PM

Glad to hear it, although I see no reason why having XP installed would make a difference, since this is dealing with IE7 (for which XP is a prerequisite). You're welcome for the help, do you happen to know what HP did to fix your system? Ax

#21 bulldogger

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Posted 20 February 2007 - 04:39 PM

They had me run a program that rewrote all the registry permissions as far as I could tell. They had to walk me through it step by step and I did not understand all of what I did!!! One other question, now that I have IE7 downloaded I can no longer sign into my ebay because it says the browser is not excepting cookies. I went into internet options security and had it except first party cookies but I still can't sign in, any ideas?

#22 Ax238

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Posted 20 February 2007 - 05:41 PM

Do the following and tell me if it helps:
  • Click Tools|Internet Options
  • Click on the "Privacy" tab
  • Click the Default button
  • Click Apply and then OK
Regards,

Ax

Edited by Ax238, 20 February 2007 - 05:41 PM.


#23 bulldogger

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Posted 21 February 2007 - 02:47 PM

Actually it did not. I had to go to internet options and on the privacy tab clicks sites, then find ebay listed under managed websites and remove it.

#24 Ax238

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Posted 22 February 2007 - 12:26 PM

Glad to hear you got it resolved!

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