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Spyware / Malware / Virus Removal

Please help with Hijack list!

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
My system is very slow on start up and on shutdown. It will hang and the task bar will not show up at times.
It has been running good until about 2 weeks ago. I have run spyware and ad ware programs and can't find any, I don't know anything else to do. I don't want to do a restore. I will be truly greatful for any help.

Logfile of HijackThis v1.99.1
Scan saved at 5:33:08 AM, on 1/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Windows\system32\spoolsv.exe
C:\Windows\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Compaq\LCRMS\LCRMS.EXE
C:\Windows\system32\LxrSII1s.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\Windows\system32\slserv.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\Windows\system32\wwSecure.exe
C:\Windows\system32\fxssvc.exe
C:\Windows\system32\slrundll.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.weatherstudio.com/dp/search?x=wK…++tkvrQmD7Dz0fn
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {FFDD804F-A7F8-4395-93D2-66A85DA2BDAB} - (no file)
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: (no name) - {15757333-2BCA-4B77-A807-D0955132F812} - (no file)
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\Windows\Cpqdiag\CpqDfwAg.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\Windows\system32\ctfmon.exe
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Windows\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O20 - Winlogon Notify: WgaLogon - C:\Windows\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\Windows\system32\WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Compaq Local Alerter (CPQALERT) - Compaq Computer Corporation - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\Windows\system32\drivers\KodakCCS.exe
O23 - Service: Insight Manager LC Remote Management (LCRMS) - Compaq Computer Corporation - C:\Program Files\Compaq\LCRMS\LCRMS.EXE
O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner - C:\Windows\SYSTEM32\LxrSII1s.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe (file missing)
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\Windows\System32\NMSSvc.exe
O23 - Service: MaxSyncService (NTService1) - Unknown owner - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe (file missing)
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\Windows\SYSTEM32\slserv.exe
O23 - Service: User Profile Hive Cleanup (UPHClean) - Unknown owner - C:\Program Files\UPHClean\uphclean.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\Windows\system32\wwSecure.exe
Post #2
Hi jct883and welcome to Tom Coyote forums

I am currently looking over your log. As I am an Undergraduate, everything that I post to you must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

Thanks for your patience!
dan
Post #3
Hi jct883

Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {FFDD804F-A7F8-4395-93D2-66A85DA2BDAB} - (no file)
O3 - Toolbar: (no name) - {15757333-2BCA-4B77-A807-D0955132F812} - (no file)

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit

Your Java is out of date Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says " Java Runtime Environment (JRE) 6".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.
Please include new HJT log,
in your next post
Thanks dan
Post #4

Hi jct883

Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {FFDD804F-A7F8-4395-93D2-66A85DA2BDAB} - (no file)
O3 - Toolbar: (no name) - {15757333-2BCA-4B77-A807-D0955132F812} - (no file)

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit

Your Java is out of date Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

Updating Java:

  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says " Java Runtime Environment (JRE) 6".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.
Please include new HJT log,
in your next post
Thanks dan


Dan,
Thank you for all the help. Here is the new list.

Logfile of HijackThis v1.99.1
Scan saved at 9:59:33 AM, on 1/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Windows\system32\spoolsv.exe
C:\Windows\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Windows\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Compaq\LCRMS\LCRMS.EXE
C:\Windows\system32\LxrSII1s.exe
C:\Windows\System32\NMSSvc.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\Windows\system32\slserv.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\Windows\system32\wwSecure.exe
C:\Windows\system32\fxssvc.exe
C:\Windows\system32\slrundll.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.weatherstudio.com/dp/search?x=wK…++tkvrQmD7Dz0fn
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\Windows\Cpqdiag\CpqDfwAg.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\Windows\system32\ctfmon.exe
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Windows\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O20 - Winlogon Notify: WgaLogon - C:\Windows\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\Windows\system32\WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Compaq Local Alerter (CPQALERT) - Compaq Computer Corporation - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\Windows\system32\drivers\KodakCCS.exe
O23 - Service: Insight Manager LC Remote Management (LCRMS) - Compaq Computer Corporation - C:\Program Files\Compaq\LCRMS\LCRMS.EXE
O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner - C:\Windows\SYSTEM32\LxrSII1s.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe (file missing)
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\Windows\System32\NMSSvc.exe
O23 - Service: MaxSyncService (NTService1) - Unknown owner - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe (file missing)
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\Windows\SYSTEM32\slserv.exe
O23 - Service: User Profile Hive Cleanup (UPHClean) - Unknown owner - C:\Program Files\UPHClean\uphclean.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\Windows\system32\wwSecure.exe
Post #5
Hi jct883

Not seeing too much in your log but would like to take some scans just to look a little deeper.
*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

Download CCleaner from here to clean temp files from your computer.
  • Double click on the file to start the installation of the program.
  • Select your language and click OK, then next.
  • Read the license agreement and click I Agree.
  • Click next to use the default install location. Click Install then finish to complete installation.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
  • Click on the "Options" icon at the left side of the window, then click on "Advanced."
    deselect "Only delete files in Windows Temp folders older than 48 hours."
  • Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
  • After CCleaner has completed its process, click Exit.
________________

Download and install AVG Anti-Spyware 7.5
  • Open AVG Anti-Spyware
  • Click on the Update icon at the top of the window
    • Click on the Start update button
    • Wait for the update to download and install
  • Click on the Scanner icon at the top of the window
    • Click on the Settings tab then select Recommended Options and choose Quarantine
    • Click on the Scan tab
      • Select Complete System Scan. Ewido will now begin to scan your system
  • When the scan has completed, click on the Save Scan Report button and save the scan to your Desktop where it can be easily found
  • Copy and paste the scan results into your next post.
______________________

please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
  • Extended (If available otherwise Standard)
  • Scan Options:
  • Scan Archives
  • Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Please include new HJT log, AVG Anti-Spyware log and kaspersky log
in your next post
Thanks dan
Post #6

Hi jct883

Not seeing too much in your log but would like to take some scans just to look a little deeper.
*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

Download CCleaner from here to clean temp files from your computer.

  • Double click on the file to start the installation of the program.
  • Select your language and click OK, then next.
  • Read the license agreement and click I Agree.
  • Click next to use the default install location. Click Install then finish to complete installation.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
  • Click on the "Options" icon at the left side of the window, then click on "Advanced."
    deselect "Only delete files in Windows Temp folders older than 48 hours."
  • Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
  • After CCleaner has completed its process, click Exit.
________________

Download and install AVG Anti-Spyware 7.5
  • Open AVG Anti-Spyware
  • Click on the Update icon at the top of the window
    • Click on the Start update button
    • Wait for the update to download and install
  • Click on the Scanner icon at the top of the window
    • Click on the Settings tab then select Recommended Options and choose Quarantine
    • Click on the Scan tab
      • Select Complete System Scan. Ewido will now begin to scan your system
  • When the scan has completed, click on the Save Scan Report button and save the scan to your Desktop where it can be easily found
  • Copy and paste the scan results into your next post.
______________________

please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
  • Extended (If available otherwise Standard)
  • Scan Options:
  • Scan Archives
  • Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Please include new HJT log, AVG Anti-Spyware log and kaspersky log
in your next post
Thanks dan



Dan, I can't get the program Kaspersky Online Scanner to work. Whenever I install Active x that's as far as it goes. I get a page telling about the product. Sorry, I got the rest to work.

Logfile of HijackThis v1.99.1
Scan saved at 9:33:42 PM, on 1/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Windows\system32\spoolsv.exe
C:\Windows\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Windows\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Compaq\LCRMS\LCRMS.EXE
C:\Windows\system32\LxrSII1s.exe
C:\Windows\System32\NMSSvc.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\Windows\system32\slserv.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\Windows\system32\wwSecure.exe
C:\Windows\system32\fxssvc.exe
C:\Windows\system32\slrundll.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.weatherstudio.com/dp/search?x=wK…++tkvrQmD7Dz0fn
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\Windows\Cpqdiag\CpqDfwAg.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\Windows\system32\ctfmon.exe
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Windows\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O20 - Winlogon Notify: WgaLogon - C:\Windows\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\Windows\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Compaq Local Alerter (CPQALERT) - Compaq Computer Corporation - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\Windows\system32\drivers\KodakCCS.exe
O23 - Service: Insight Manager LC Remote Management (LCRMS) - Compaq Computer Corporation - C:\Program Files\Compaq\LCRMS\LCRMS.EXE
O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner - C:\Windows\SYSTEM32\LxrSII1s.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe (file missing)
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\Windows\System32\NMSSvc.exe
O23 - Service: MaxSyncService (NTService1) - Unknown owner - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe (file missing)
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\Windows\SYSTEM32\slserv.exe
O23 - Service: User Profile Hive Cleanup (UPHClean) - Unknown owner - C:\Program Files\UPHClean\uphclean.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\Windows\system32\wwSecure.exe

———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 9:06:26 PM 1/6/2007

+ Scan result:



C:\System Volume Information\_restore{B22743D3-F062-426E-B1F6-9338BC116202}\RP378\A0098456.dll -> Adware.Comet : No action taken.
C:\System Volume Information\_restore{B22743D3-F062-426E-B1F6-9338BC116202}\RP379\A0098462.exe -> Adware.Comet : No action taken.
:mozilla.53:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.63:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.80:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.81:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.82:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.20:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Atdmt : No action taken.
:mozilla.34:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Atdmt : No action taken.
:mozilla.88:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Commission-junction : No action taken.
:mozilla.89:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Commission-junction : No action taken.
:mozilla.19:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Doubleclick : No action taken.
:mozilla.31:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Doubleclick : No action taken.
:mozilla.46:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Fastclick : No action taken.
:mozilla.47:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Fastclick : No action taken.
:mozilla.48:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Fastclick : No action taken.
:mozilla.39:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.54:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.66:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.42:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Mediaplex : No action taken.
:mozilla.56:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Overture : No action taken.
:mozilla.15:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.16:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.44:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Valueclick : No action taken.
:mozilla.45:C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt -> TrackingCookie.Valueclick : No action taken.
:mozilla.122:C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt -> TrackingCookie.Zedo : No action taken.


::Report end


http://www.kaspersky.com/kos/eng/partner/d…kavwebscan.html
This is what I get!
Thanks!
Post #7 last edited
Hi jct883

Let's check a few settings and try to get that scan running
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click on the Security tab
  • Click the Internet icon so it becomes highlighted.
  • Click on Default Level and click Ok
  • Click on the Custom Level button.
Allow previously unused activeX …> Disabled
Allow scriptlets >>> Disabled
Download unsigned Active X controls >> disabled
Run activeX controls marked for scripting >> Prompt

KAV ActiveX is signed, no need to change the settings related to unsigned ActiveX controls.

Note:Don't forget to make a note of the standard settings, and ensure the you resets after the scan.

Try the kaspersky scan again for me.
thanks dan
Post #8

Hi jct883

Let's check a few settings and try to get that scan running

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click on the Security tab
  • Click the Internet icon so it becomes highlighted.
  • Click on Default Level and click Ok
  • Click on the Custom Level button.
Allow previously unused activeX …> Disabled
Allow scriptlets >>> Disabled
Download unsigned Active X controls >> disabled
Run activeX controls marked for scripting >> Prompt

KAV ActiveX is signed, no need to change the settings related to unsigned ActiveX controls.

Note:Don't forget to make a note of the standard settings, and ensure the you resets after the scan.

Try the kaspersky scan again for me.
thanks dan


I tried and the same thing happened. I am going to try to attach an image of what I get. Well I can't do that Now my task bar hangs and stays in the down position. Then it will operate fine and then hang again. I think I should just shoot this computer. Sure don't want to do a restore. Can I reinstall windows from my disk that came with the system. It says I have a newer version, which I think it is because I added SP2 to the system after I bought it. Will I loose all my programs if I reinstall the older versio and then add SP2 again? Thanks
Post #9
Hi jct883
This problem is starting to seem more a software\ hardware related issue.

Try this panda scan:

Run Panda's ActiveScan from here and perform a full system scan.
- Once you are on the Panda site click the "Scan your PC" button
- A new window will open…click the big "Check Now" button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
- Click on "Local Disks" to start the scan
- Save the log file to your desktop

Thanks dan
Post #10

Hi jct883
This problem is starting to seem more a software\ hardware related issue.

Try this panda scan:

Run Panda's ActiveScan from here and perform a full system scan.
- Once you are on the Panda site click the "Scan your PC" button
- A new window will open…click the big "Check Now" button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
- Click on "Local Disks" to start the scan
- Save the log file to your desktop

Thanks dan



Dan here is the Panda scan report. I sure hope this helps.

Incident Status Location

Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt[.maxserving.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt[.perf.overture.com/]
Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt[.apmebf.com/]
Spyware:Cookie/Zedo Not disinfected C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\76488jub.default\cookies.txt[.zedo.com/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Administrator\Cookies\administrator@2o7[1].txt
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\Administrator\Cookies\[removed][2].txt
Spyware:Cookie/Adrevolver Not disinfected C:\Documents and Settings\Administrator\Cookies\administrator@adrevolver[1].txt
Spyware:Cookie/Adrevolver Not disinfected C:\Documents and Settings\Administrator\Cookies\[removed][1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt[.mediaplex.com/]
Spyware:Cookie/FastClick Not disinfected C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\yci0sr6h.default\cookies.txt[.fastclick.net/]
Spyware:Cookie/WebtrendsLive Not disinfected C:\Documents and Settings\JCT\Application Data\Mozilla\Firefox\Profiles\c9sq4xuo.default\cookies.txt[statse.webtrendslive.com/]
Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\JCT\Application Data\Mozilla\Firefox\Profiles\c9sq4xuo.default\cookies.txt[.maxserving.com/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\JCT\Application Data\Mozilla\Firefox\Profiles\c9sq4xuo.default\cookies.txt[.atdmt.com/]
Post #11
Hi jct883
Panda scan there is nothing to worry about just a few cookies it picked up.

Your log is clean well at least from malware, although appreciate your still having issues, this may well be hardware software related in which case I'm unable to assist you further you need to post to one of the many hardware software forums who have experts in this field to help you resolve your further issues quickly.
a couple of links you may find helpfull:
http://forum.computertrouble.co.uk/index.php
http://forums.pcpitstop.com/index.php?

couple of things I want you to do to finish off, is to read and digest some of the following advise:
This is my normal post for when you are clear - which you now are - or seem to be.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
    You can find instructions on how to enable and re enable system restore here:

    Windows XP System Restore Guide
    re-enable system restore with instructions from tutorial above.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialise and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
    Instructions for - Spybot S & D and Ad-aware
  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
    Instructions for - Spybot S & D and Ad-aware
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A article on anti-malware products with links for this program and others can be found here:
    Computer Safety on line - Anti-Malware
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.
regards dan
Post #12
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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