Spyware / Malware / Virus Removal

AVG Anti-Spyware cannot delete tracking cookies

6 min read

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scott9774 Topic Starter

Post #1December 29, 2006, 9:23 PM UTC

Thanks in advance for the assistance…

I followed the steps before posting this and I cannot do two things:
(1) delete the cookies that AVG anti-spyware cannot delete.
(2) delete a file on my second hard drive that is F:/Nero/Nero2/t (it is a 0kb file and the error says that is cannot read from the source file or disk). I have tried using HijackThis to delete the file after re-booting, but that did not work either.

Here is my second AVG Anti-Spyware scan (first scan was in safe mode) and my HijackThis scan.

———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 3:54:09 PM 12/29/2006

+ Scan result:

:mozilla.122:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.247realmedia : Error during cleaning.
:mozilla.119:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.120:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.125:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.126:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.127:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.128:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.129:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.130:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.131:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.132:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.133:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.64:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.68:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.69:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.70:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.88:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.89:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.90:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.91:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.99:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Admarketplace : Error during cleaning.
:mozilla.102:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.103:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.104:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.81:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.81:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.82:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.82:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.83:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.83:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.86:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.87:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.88:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.89:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.167:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adtech : Error during cleaning.
:mozilla.168:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adtech : Error during cleaning.
:mozilla.29:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.30:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.31:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.32:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.33:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.34:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.35:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.36:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.37:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.39:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.57:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.58:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.59:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.59:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.60:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.60:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.61:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.62:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.63:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.64:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.65:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.66:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.68:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.69:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.70:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.71:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.73:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.74:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.75:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.76:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.77:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.78:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.79:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.80:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.25:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.32:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.47:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.157:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bfast : Error during cleaning.
:mozilla.211:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bluestreak : Error during cleaning.
:mozilla.305:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.306:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.307:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.308:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.160:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstbeacon : Error during cleaning.
:mozilla.153:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstnet : Error during cleaning.
:mozilla.154:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstnet : Error during cleaning.
:mozilla.155:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstnet : Error during cleaning.
:mozilla.180:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.181:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.182:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.183:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.10:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.11:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.13:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.33:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.34:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.106:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.107:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.259:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.260:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.86:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.248:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.63:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.84:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.17:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.25:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.28:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.177:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.178:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.179:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.299:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Googleadservices : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.185:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.186:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.187:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.200:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.201:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.202:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.220:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.221:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.222:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.243:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.245:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.246:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.247:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.333:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.334:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.348:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.349:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.362:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.363:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.389:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.6:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.7:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.8:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.9:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.156:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.158:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.159:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.161:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.289:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hotlog : Error during cleaning.
:mozilla.27:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.28:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.29:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.30:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.326:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.416:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.417:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.100:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.101:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.79:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.80:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.84:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.107:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.108:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.210:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.25:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.26:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.13:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.146:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.147:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.148:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.149:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.14:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.150:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.15:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.35:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.36:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.37:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.105:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.106:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.126:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.127:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.207:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.208:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.116:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.101:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.102:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.122:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.123:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.134:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.135:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.136:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.137:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.20:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.21:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.22:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.23:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.24:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.214:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Specificclick : Error during cleaning.
:mozilla.269:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Statcounter : Error during cleaning.
:mozilla.270:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Statcounter : Error during cleaning.
:mozilla.292:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Targetnet : Error during cleaning.
:mozilla.293:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Targetnet : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.71:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.73:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.74:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.33:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.34:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.35:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.26:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.27:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.48:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.49:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.90:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.91:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.311:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.370:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.371:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.372:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.373:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.374:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.375:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.290:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yadro : Error during cleaning.
:mozilla.291:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yadro : Error during cleaning.
:mozilla.42:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.43:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.44:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.45:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.46:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.57:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.75:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.76:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.77:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.78:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.39:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.40:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.

::Report end

Logfile of HijackThis v1.99.1
Scan saved at 4:10:15 PM, on 12/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\YPOPs\YPOPs.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: YPOPs.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/s…119/CTSUEng.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper20040728.dll
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/s…12119/CTPID.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

Thanks again,
scott9774

LDTate

Post #2December 29, 2006, 10:09 PM UTC

Hello and Welcome to the forum.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.

Please do not delete anything unless instructed to.

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

Close ALL windows and browsers except HijackThis and click "Fix checked"

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Reboot and run AVG Anti-Spyware scan again

Reboot and "copy/paste" a new HijackThis log file into this thread along with results of the AVG Anti-Spyware report scan

Also please describe how your computer behaves at the moment.

scott9774

Post #3December 29, 2006, 11:30 PM UTC

Thanks for the reply and help so far.

I did what you said and these are the results. AVG cannot delete the tracking cookies according to the report. Also, have you ever seen the Nero/t file before or anything like that?

———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 6:18:15 PM 12/29/2006

+ Scan result:

:mozilla.122:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.247realmedia : Error during cleaning.
:mozilla.119:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.120:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.125:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.126:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.127:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.128:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.129:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.130:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.131:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.132:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.133:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.64:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.68:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.69:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.70:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.88:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.89:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.90:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.91:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning.
:mozilla.99:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Admarketplace : Error during cleaning.
:mozilla.102:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.103:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.104:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.81:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.81:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.82:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.82:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.83:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.83:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.86:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.87:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.88:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.89:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adrevolver : Error during cleaning.
:mozilla.167:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adtech : Error during cleaning.
:mozilla.168:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Adtech : Error during cleaning.
:mozilla.29:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.30:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.31:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.32:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.33:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.34:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.35:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.36:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.37:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.39:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.57:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.58:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.59:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.59:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.60:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.60:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.61:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.62:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.63:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.64:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.65:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.66:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.67:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.68:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.69:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.70:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.71:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.73:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.74:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.75:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.76:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.77:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.78:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.79:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.80:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Advertising : Error during cleaning.
:mozilla.25:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.32:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.47:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Atdmt : Error during cleaning.
:mozilla.157:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bfast : Error during cleaning.
:mozilla.211:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bluestreak : Error during cleaning.
:mozilla.305:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.306:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.307:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.308:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Bridgetrack : Error during cleaning.
:mozilla.160:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstbeacon : Error during cleaning.
:mozilla.153:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstnet : Error during cleaning.
:mozilla.154:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstnet : Error during cleaning.
:mozilla.155:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Burstnet : Error during cleaning.
:mozilla.180:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.181:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.182:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.183:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Casalemedia : Error during cleaning.
:mozilla.10:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.11:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.13:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.33:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.34:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Centrport : Error during cleaning.
:mozilla.106:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.107:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.259:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.260:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.86:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Com : Error during cleaning.
:mozilla.248:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.63:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.84:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Coremetrics : Error during cleaning.
:mozilla.17:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.25:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.28:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Doubleclick : Error during cleaning.
:mozilla.177:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.178:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.179:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Fastclick : Error during cleaning.
:mozilla.299:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Googleadservices : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.185:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.186:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.187:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.200:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.201:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.202:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.220:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.221:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.222:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.243:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.245:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.246:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.247:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.333:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.334:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.348:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.349:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.362:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.363:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.389:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.6:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.7:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.8:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.9:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Hitbox : Error during cleaning.
:mozilla.156:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.158:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.159:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.161:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hitslink : Error during cleaning.
:mozilla.289:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Hotlog : Error during cleaning.
:mozilla.27:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.28:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.29:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.30:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.326:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.416:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.417:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Liveperson : Error during cleaning.
:mozilla.100:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.101:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.79:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.80:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.84:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.85:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Mediaplex : Error during cleaning.
:mozilla.107:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.108:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.210:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.25:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.26:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Overture : Error during cleaning.
:mozilla.12:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.13:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.146:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.147:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.148:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.149:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.14:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.150:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.15:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.35:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.36:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.37:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning.
:mozilla.105:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.106:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.126:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.127:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.207:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.208:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Pro-market : Error during cleaning.
:mozilla.116:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Questionmarket : Error during cleaning.
:mozilla.101:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.102:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.122:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.123:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.134:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.135:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.136:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.137:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning.
:mozilla.20:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.21:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.22:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.23:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.24:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning.
:mozilla.214:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Specificclick : Error during cleaning.
:mozilla.269:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Statcounter : Error during cleaning.
:mozilla.270:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Statcounter : Error during cleaning.
:mozilla.292:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Targetnet : Error during cleaning.
:mozilla.293:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Targetnet : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.50:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.51:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.52:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.53:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.71:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.72:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.73:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.74:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Trafficmp : Error during cleaning.
:mozilla.33:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.34:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.35:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Tribalfusion : Error during cleaning.
:mozilla.26:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.27:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.48:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.49:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.90:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.91:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Valueclick : Error during cleaning.
:mozilla.311:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.370:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.371:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.372:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.373:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.374:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.375:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Webtrendslive : Error during cleaning.
:mozilla.290:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yadro : Error during cleaning.
:mozilla.291:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yadro : Error during cleaning.
:mozilla.42:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.43:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.44:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.45:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.46:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.54:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.55:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.56:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.57:C:\Program Files\support.com\backup\co\cookies.txt\9628_5b730a2a1_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.75:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.76:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.77:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.78:C:\Program Files\support.com\backup\co\cookies.txt\12961_5cb68ce10_/cookies.txt -> TrackingCookie.Yieldmanager : Error during cleaning.
:mozilla.38:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.39:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.
:mozilla.40:C:\Program Files\support.com\backup\co\cookies.txt\49499_573f51d68_/cookies.txt -> TrackingCookie.Zedo : Error during cleaning.

::Report end

Logfile of HijackThis v1.99.1
Scan saved at 6:18:51 PM, on 12/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\YPOPs\YPOPs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: YPOPs.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/s…119/CTSUEng.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper20040728.dll
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/s…12119/CTPID.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

LDTate

Post #4December 29, 2006, 11:36 PM UTC

Did you run the ATF cleaner?

Download and Save blacklight to your desktop.
F-Secure Blacklight: http://www.europe.f-secure.com/exclude/blacklight/blbeta.exe
Double-click blbeta.exe then accept the agreement.
click > scan then > next,
You'll see a list of all items found.
Don't choose for rename yet! I want to see the log first, because legit items can also be present there…
There must be also a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers)
Post the contents of the log in your next reply together with a new hijackthislog.

scott9774

Post #5December 29, 2006, 11:43 PM UTC

Yes, I've run the ATF cleaner several times today and before posting each time.

The blbbeta.exe did not find anything, but here is the log:
12/29/06 18:32:48 [Info]: BlackLight Engine 1.0.55 initialized
12/29/06 18:32:48 [Info]: OS: 5.1 build 2600 (Service Pack 2)
12/29/06 18:32:48 [Note]: 7019 4
12/29/06 18:32:48 [Note]: 7005 0
12/29/06 18:32:52 [Note]: 7006 0
12/29/06 18:32:52 [Note]: 7011 252
12/29/06 18:32:52 [Note]: 7026 0
12/29/06 18:32:52 [Note]: 7026 0
12/29/06 18:33:02 [Note]: FSRAW library version 1.7.1021
12/29/06 18:33:47 [Note]: 2000 1012
12/29/06 18:35:16 [Note]: 7007 0

Logfile of HijackThis v1.99.1
Scan saved at 6:35:36 PM, on 12/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\YPOPs\YPOPs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: YPOPs.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/s…119/CTSUEng.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper20040728.dll
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/s…12119/CTPID.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

LDTate

Post #6December 29, 2006, 11:55 PM UTC last edited December 29, 2006, 11:58 PM UTC

Do you know what program this is?
C:\Program Files\support.com

You already have AVG Anti-Spyware so no need to download it again, just follow the canned fix.

Only for Windows XP and Windows 2000

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free.fr/Fix/SmitfraudFix.exe
Double Click SmitfraudFix.exe on your Desktop. A folder named SmitfraudFix will be created on your Desktop.

[external image: Posted Image]

______________________________
Next:

Download AVG Anti-Spyware from HERE and save that file to your
desktop.
This is a 30 day trial of the program

Once you have downloaded ewido anti-spyware, locate the icon on the desktop
and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition
files.
On the main screen select the icon "Update" then select the "
Update now" link.
- Next select the "Start Update" button, the update will start and a
  progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of
the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then
select "Delete".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter

[external image: Posted Image]

This program will scan large amounts of files on your computer for known patterns so please be patient while it works. It will create a file named:
c:\rapport.txt

IMPORTANT: Do NOT run any other options until you are asked to do so!

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Please post:
C:\rapport.txt

scott9774

Post #7December 30, 2006, 12:32 AM UTC

I have no idea what support.com is…but it is bothering me now! SmitFraudFix v2.132 Scan done at 19:08:37.65, Fri 12/29/2006 Run from C:\Documents and Settings\Admin\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is FAT32 Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Admin »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Admin\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\ADMIN\FAVORI~1 »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32 »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End

LDTate

Post #8December 30, 2006, 12:37 AM UTC

Nothing there. I'm wondering if it's part of Comcast? I know Dell and Charter Cable install a support directory. What is that F: drive that Nero is on?

scott9774

Post #9December 30, 2006, 12:40 AM UTC

It could be part of Comcast. I no longer use Comcast and there is something about a missing file in the HijackThis log. Would it hurt to just try to delete that whole folder? My F: drive is my second hard drive. Someone had given me a copy of Nero and I tried installing it and there were issues (hard to remember since it's been a long time ago), but when I went to delete it, that one file was stuck in there and I can't delete the folders or the file.

LDTate

Post #10December 30, 2006, 12:46 AM UTC

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0

Close ALL windows and browsers except HijackThis and click "Fix checked"

Delete this file:
C:\Program Files\support.com

Empty Recycle Bin

Reboot and psot a new HijackThis log

scott9774

Post #11December 30, 2006, 1:19 AM UTC

Here is the log for HijackThis. It appears that support.com was removed with no apparent problems. Is there anything else in the logfile that stands out to you by chance? My computer was never acting that bad, but just slower over the past year and I was trying to keep up on adware and spyware. Everything is working fine at the moment and thanks again for the help.

Logfile of HijackThis v1.99.1
Scan saved at 8:08:20 PM, on 12/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\YPOPs\YPOPs.exe
C:\Program Files\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: YPOPs.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/s…119/CTSUEng.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper20040728.dll
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab34246.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/s…12119/CTPID.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

LDTate

Post #12December 30, 2006, 1:21 AM UTC

Good Job

Log looks good

You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

If you dont have any programs like these, I would recommend that you get them.
Spywareblaster,
Spywareguard.
IE Spyads
They will add 1000's of sites to your resticted zone and block some hijacks from happening.

Also get a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Safe Surfing.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

scott9774

Post #13December 30, 2006, 1:44 AM UTC

Thanks again for the information and assistance. I have been using AVG anti-virus and scanning with Spybot and Ad-Aware regularly; however, I will download the programs that you recommened and hope for the best. Thanks!

LDTate

Post #14December 30, 2006, 1:45 AM UTC

You're more then welcome. Glad we were able to help Peace be with you

LDTate

Post #15December 30, 2006, 2:01 AM UTC

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

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