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Spyware / Malware / Virus Removal

baseline log

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
When we switched from dial-up (AOL) to broadband cable modem connection last fall, we began to experience infection symptoms (slowed computer, crashes, computer running when no one was using it, dreaded blue screen). So far our current fixes include use of: HitMan Pro, SpyBotSD, AdAware SE, Mozilla Firefox browser, Webroot SpySweeper, Sunbelt Kerio Personal Firewall, TuneUp Utilities 2006. We have had bad experiences with both McAfee and Symantec products.

Thanks for your help!


Logfile of HijackThis v1.99.1
Scan saved at 7:53:09 AM, on 11/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\tbctray.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kartoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: (no name) - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - (no file)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1164393063140
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
Post #2
Welcome to the forum.
Not too much showing in the log - lets do this:

Clean out temp files:

Download and run ATF Cleaner - hit "select all" then just uncheck "cookies" (uncheck cookies is optional - leave it checked if you want to delete all cookies) then click "empty selected" That will clear out all the temp files on the system.

—————–

Please download SUPERAntiSpyware Home Edition (free)

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click "Yes",
let it through your firewall!
Under "Configuration and Preferences", click the "Preferences" button.
Click the "Scanning Control" tab.
Under "Scanner Options" make sure the following are checked:
1> Close browsers before scanning
2> Scan for tracking cookies
3> Terminate memory threats before quarantining.
4> Please leave the others unchecked.
5> Click the Close button to leave the control center screen.

On the main screen, under "Scan for Harmful Software" click "Scan your
computer".
On the left check "C:\Fixed Drive".
On the right, under "Complete Scan", choose "Perform Complete Scan".
Click "Next" to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click "OK".
Make sure everything in the white box has a check next to it, then click "Next".
It will quarantine what it found and if it asks if you want to reboot, click
"Yes".
To retrieve the removal information for me please do the following:
1> After reboot, double-click the "SUPERAntispyware icon" on your desktop.
2> Click "Preferences". Click the "Statistics/Logs tab".
3> Under "Scanner Logs", double-click "SUPERAntiSpyware Scan Log".
4> It will open in your default text editor (such as Notepad/Wordpad).
5> Please highlight everything in the notepad, then right-click and choose copy.

Click close and close again to exit the program.

Please paste that information along with a fresh "HijackThis log" in your reply. MrC
Post #3
Thank you, MrCharlie!

Here are the items you requested:

SUPERAntiSpyware Scan Log
Generated 12/01/2006 at 10:55 AM

Application Version : 3.3.1020

Core Rules Database Version : 3140
Trace Rules Database Version: 1157

Scan type : Complete Scan
Total Scan Time : 01:32:56

Memory items scanned : 310
Memory threats detected : 0
Registry items scanned : 5511
Registry threats detected : 0
File items scanned : 98682
File threats detected : 24

Adware.Elite Media
C:\DOCUMENTS AND SETTINGS\ERIKA\SILENT_JOCKER.EXE

Trojan.Downloader-Gen/SK
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP136\A0031167.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP136\A0032167.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP137\A0032417.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP137\A0032436.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP137\A0032539.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032794.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032801.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032815.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032824.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032829.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032852.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032867.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP139\A0032875.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP140\A0032899.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP140\A0032907.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP157\A0036510.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP159\A0037571.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP159\A0037573.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP159\A0037574.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP159\A0037575.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP159\A0037576.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP159\A0037588.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{21D7D692-4662-421F-93B0-877BC3820711}\RP160\A0038792.EXE


Logfile of HijackThis v1.99.1
Scan saved at 11:06:10 AM, on 12/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\tbctray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\HJT\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kartoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: (no name) - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - (no file)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1164393063140
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
Post #4
To clean up the log a bit………

Close ALL programs down, leaving ONLY HijackThis running - Click Scan and…..
Place a check against the following items:

O9 - Extra button: (no name) - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - (no file)
The next two show file missing - this may or may not be true, if you no longer have this tool please fix these also:
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

Click on Fix Checked and exit HijackThis.

Let me know how it is, MrC
Post #5
I removed the three things you asked me to remove. Here is the log that was created after that. There seems to be a lot going on in the background (activity on the hard drive) than there was yesterday. My kids have both spent time on the computer since I scanned yesterday morning. Ultimately, once we have a chance to clean things up a bit, I am hoping you can give me a daily/weekly protocol for keeping things as clean as possible. Thanks again for your help!


Logfile of HijackThis v1.99.1
Scan saved at 2:06:06 PM, on 12/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\tbctray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\HJT\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kartoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1164393063140
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
Post #6 last edited
The log looks OK!

If you have any questions - please post back

I'll leave you with……..

Some preventive maintenance:

——————Must have or do:—————–

Now that you're clean: <—-Important Step!!!!
Delete your system restore files and create a new restore point:
(ME and XP users only)

XP system restore

ME system restore

Visit Windows Update and install all the lastest critical updates.

Install these two free programs, they sit in the backround and protect your system from spy and adware being installed on your system, also from your browser being hijacked.

SpywareBlaster Check for updates weekly.

SpywareGuard

IE-SPYAD
Puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
or try the new ZonedOut

Blocking Unwanted Parasites with a Hosts File
Direct Download - MVPS HOSTS <==> MVPS HOSTS Tutorial

Need a free anti virus?
AVG*free
Avast free
AntiVir® PersonalEdition Classic
–>Check for updates - daily<—

How about a firewall? The front door to your computer.
ZoneAlarm*free

Other free firewalls

Keep those temp files off your system use
CCleaner
Uncheck "Cookies" under "Internet Explorer".
or
ATF Cleaner - hit "select all" then just uncheck "cookies" (uncheck cookies is optional - leave it checked if you want to delete all cookies) then "empty selected" That will clear out all the temp files on the system.


IMPORTANT!!
Keep your Sun Java up-to-date JRE 6 <–newest version
Download page JRE 6
Java Tutorial
Delete ALL old versions from add/remove programs if listed first!


Keep the registry backed up - use ERUNT
Print this out and save it


———-Free malware removal programs:———-

SpyBot
AD-Aware
CW-Shredder
SUPERAntiSpyware (free edition)

AVG Anti-Spyware<—VERY GOOD! (XP and 2K only)

Please consider using FireFox instead of Internet Explorer. A more secure browser! Easy to make the change!
FireFox Tutorial


Pop-up stoppers:
GoogleToolBar
Pop-upStopperFree

Disable Windows MessengerXP - 2K (stops pop-up ads -etc):
Disabling Messenger Service in Windows XP
How to Remove Windows Messenger on Windows XP
How to Remove Windows Messenger on Windows XP
Shoot The Messenger

Don't open e-mail attachments without first scanning them with an up-to-date
anti virus program, even after doing that I would be very careful. Don't click on any executables in e-mails or any other links that you're not sure of.
Watch your surfing habits, don't click on or download anything you're not sure of. Don't install a program that hasn't been recommended by a reputable organization.

Good luck and thanks for using the forum - MrC
Post #7
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Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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