Spyware / Malware / Virus Removal

services.exe problems w/ HJT log

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ybstuk Topic Starter

Post #1November 6, 2006, 2:13 PM UTC

Hello - i'm working with a friends computer, which has problems. They gave it to me saying that their daughter had used MSN messenger, and downloaded a virus. I have used AVG Anti-Spyware & AVG Anti-virus software to clean the machine up. I have also used Spybot & Adaware to clean all spyware & malware that i could. It is MUCH better than what it was, but it still has problems. if you just let it sit, it will give you "services.exe" errors… also, every so often, it will give me a message saying "the system is shutting down…", and gives me a 60 second timer then just shuts off. I haven't written down the exact messages - i will leave it running today until it displays more messages, then i will post them as soon as possible. If anyone could take a look at my HJT log and see if anything jumps out at you, that would be GREAT!! I will post more info as i receive it. Thank you very much!

YB

Logfile of HijackThis v1.99.1
Scan saved at 8:05:48 AM, on 11/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Dell AIO 810\dlcgmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\dlcgcoms.exe
C:\Program Files\Common Files\{5CA80D96-0725-1033-0609-060001}\Update.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Anita Mezo\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://desktop.google.com/uninstall-feedback.html?hl=en
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DLCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcgmon.exe] "C:\Program Files\Dell AIO 810\dlcgmon.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device… - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{2FCE0A52-23DB-4142-992B-EDCDBE5AF912}: NameServer = 64.40.75.20,64.40.72.25
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O21 - SSODL: SysRun - {D7FFD784-5276-42D1-887B-00267870A4C7} - (no file)
O21 - SSODL: XEzTWAE - {5CA80D97-F602-A73D-5770-53DE77EA099D} - (no file)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: dlcg_device - - C:\WINDOWS\system32\dlcgcoms.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing)
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

ybstuk

Post #2November 6, 2006, 2:47 PM UTC

ok - not long after posting that first message, i started an AVG Anti-Spyware scan, and during that scan the machine BSOD-ed. the message that it gave me in the BSOD was: DRIVER_IRQL_NOT_LESS_OR_EQUAL ***STOP: 0X000000D1 (0X7FFAD010, 0X00000002, 0X00000000, 0XAA47BF86) BEGINNING DUMP OF PHYSICAL MEMORY PHYSICAL MEMORY DUMP COMPLETE Upon rebooting, i received an error stating "The system has recovered from a serious error". Here is the info from that error: Error Signature: BCCode : 100000d1 BCP1 : 7FFAD010 BCP2 : 00000002 BCP3 : 00000000 BCP4 : AA47BF86 OSVer : 5_1_2600 SP : 2_0 Product : 256_1 The following files will be included in this error report: C:\DOCUME~1\ANITAM~1\LOCALS~1\Temp\WERd26c.dir00\Mini110606-01.dmp C:\DOCUME~1\ANITAM~1\LOCALS~1\Temp\WERd26c.dir00\sysdata.xml I will continue to leave the machine on and post any more errors that i come across. Thank you for looking. YB

ybstuk

Post #3November 6, 2006, 5:53 PM UTC

ok - just popped up another set of errors. First was that a: "shutdown was being intiated by NT AUTHORITY\SYSTEM", and that i had 60 seconds to save my work. It had a "status code of 203". While that error was on the screen (counting down), i received the following: services.exe - Application Error The instruction at "0x7c9118d0" referenced memory at "0xc8006c00". The memory could not be "written". Click on OK to terminate the program Click on CANCEL to debug the program (while this error is on screen, the first one has not rebooted the machine yet) After hitting "CANCEL", it popped up several more times, then finally disappeared, with still no reboot. Since it did not reboot, i decided to try a few things, and see what works or what doesn't work… Trying internet (IE) only brings up a blank screen… Trying to open "My Computer" just brings up a flashlight going back and forth for a long time, then eventually shoe's the drives… THEN - Once it displayed the contents to "My Computer", i get the following error: (not sure if it's related to the actions i did, or just timing) Services and Controller app Services and Controller app has encountered a problem and needs to close. We are sorry for the inconvenience (yeah, i'm sure they are). i hit "Dont Send" (as usual) i try opening My Computer again, and it opens fine this time. I try IE again, and it just hangs displaying a blank screen… I will stop posting errors now and wait until someone can respond and help me. Thank you very much.

ken545

Post #4November 15, 2006, 1:40 AM UTC

ybstuk

Welcome back to the forum, sorry for the delay in responding. You have a couple of bad entries on your log, don't know if this is the root of your problem. If its not , it sounds like your system is in bad shape. Do you have your windows CD ??

You have AVG anti spyware installed, have it set up this way.

Once you have downloaded AVG Anti-Spyware 7.5, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run Ewido and update the definition files.
On the main screen select the icon Update then select the Update now link.
Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
Once in the Settings screen click on Recommended actions and then select Quarantine <– Dont forget this
Under Reports
Select Automatically generate report after every scan
Un-Select Only if threats were found
Close AVG Anti-Spyware 7.5 <– Do not run the scan yet.

Open HJT Scan Only, close your browser and all open windows, check these and click on Fix Checked

O21 - SSODL: SysRun - {D7FFD784-5276-42D1-887B-00267870A4C7} - (no file)
O21 - SSODL: XEzTWAE - {5CA80D97-F602-A73D-5770-53DE77EA099D} - (no file)

Boot your computer into Safemode

Go to Start> Shut Off your Computer> Restart
As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
This will bring up a menu.
Use the Up and Down Arrow Keys to scroll up to SAFEMODE
Then press the Enter on your Keyboard

Tutorial if you need it How to boot into Safemode

IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning process:

Launch AVG Anti-Spyware 7.5 by double-clicking the icon on your desktop.
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
Ewido will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
make sure to remember where you saved that file, this is important
Close AVG Anti-Spyware 7.5

Reboot and run this system cleaner.

Please download ATF Cleaner by Atribune.

This program is for XP and Windows 2000 only
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up

Post the AVG Report and a new HJT log and let me know if it helped at all.

ybstuk

Post #5November 15, 2006, 3:38 PM UTC

Thank you so much for replying! i did all of the steps that you recommended, and below are the requested log files. So far so good, no problems yet - usually takes a while to "act up", so i will leave it running and post anything if it happens. FYI, i do have the windows CD. if it comes to it, i can do a reformat, and rebuild it from the getgo… Thank you again! Onto the logs:

HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 9:33:35 AM, on 11/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dell AIO 810\dlcgmon.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\dlcgcoms.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Anita Mezo\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://desktop.google.com/uninstall-feedback.html?hl=en
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DLCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcgmon.exe] "C:\Program Files\Dell AIO 810\dlcgmon.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device… - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{2FCE0A52-23DB-4142-992B-EDCDBE5AF912}: NameServer = 64.40.75.20,64.40.72.25
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: dlcg_device - - C:\WINDOWS\system32\dlcgcoms.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing)
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

AVG Report:

———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 9:28:24 AM 11/15/2006

+ Scan result:

C:\Program Files\Common Files\{3CA80D96-0724-1033-0609-060001}\888Bar.dll -> Adware.Softomate : Cleaned with backup (quarantined).
C:\Program Files\Common Files\{3CA80D96-0725-1033-0609-060001}\888Bar.dll -> Adware.Softomate : Cleaned with backup (quarantined).
C:\Program Files\Common Files\{5CA80D96-0724-1033-0609-060001}\services.dll -> Adware.Softomate : Cleaned with backup (quarantined).
C:\Program Files\Common Files\{5CA80D96-0725-1033-0609-060001}\services.dll -> Adware.Softomate : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP29\A0012124.exe -> Adware.Softomate : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP29\A0012125.exe -> Adware.Softomate : Cleaned with backup (quarantined).
C:\Documents and Settings\Anita Mezo\Cookies\anita mezo@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Anita Mezo\Cookies\anita mezo@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Anita Mezo\Cookies\anita mezo@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Anita Mezo\Cookies\anita mezo@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\WINDOWS\system32\macho.exe -> Worm.Licat.g : Cleaned with backup (quarantined).

::Report end

ken545

Post #6November 15, 2006, 6:18 PM UTC

ybstuk

You can remove this entry with HJT

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

Your Java is out of date and leaving your system vunerable. Update your Java:

Go to Start > Control Panel > Add-Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment)

It should have an icon next to it [external image: Posted Image]
Select it and click Remove.

The current version can be downloaded from Sun Microsystems

Scroll down the page to 'Java Runtime Environment (JRE) 5.0 Update 9
Click the Download' button.
On the new web page, click the Accept License Agreement' button.
Then select 'Windows Offline Installation, Multi-language' in the Windows Platform
area just below the Accept button.

You can try this to repair some system files that may be missing or damaged. I don't think I would go through the trouble of a reinstall just yet.

Click Start>Run
Type in sfc /scannow, hit Enter.
Note: there is a space between sfc and /scannow
This should replace any corrupted/missing system files and will hopefully fix things.
You may need your XP disc in your CD drive for this.

Lets run the free Panda online Virus scanner as it may pick up some entries that are not showing up on your HJT log, paste the report into this thread. If all is well with Panda, I have some free tools for you to install to help keep you more secure.

Panda ActiveScan <<

ybstuk

Post #7November 15, 2006, 6:25 PM UTC

ok - i let it sit for a couple hours, and it didn't lock or crash at all (was starting to think maybe we got it - ok, you… lol). i decided to invoke another AVG anti-spyware scan, just to see if it would do anything. It BSOD'd again. here's the details:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

***STOP: 0X000000D1 (0X7FFDB010, 0X00000002, 0X00000000, 0XAA17BE49)

BEGINNING DUMP OF PHYSICAL MEMORY
PHYSICAL MEMORY DUMP COMPLETE

very similar to the earlier one i received.

Again, upon rebooting, i received an error stating "The system has recovered from a serious error". Here is the info from that error:

Error Signature:
BCCode : 100000d1 BCP1 : 7FFDB010 BCP2 : 00000002 BCP3 : 00000000
BCP4 : AA17BE49 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

The following files will be included in this error report:
C:\DOCUME~1\ANITAM~1\LOCALS~1\Temp\WERe245.dir00\Mini111506-01.dmp
C:\DOCUME~1\ANITAM~1\LOCALS~1\Temp\WERe245.dir00\sysdata.xml

Also came up with this:

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

Error Signature:
szAppName: svchost.exe szAppVer: 5.1.2600.2180
szModName: wbemcomn.dll szModVer: 5.1.2600.2180 offset: 0001874b

The following files will be included in this report:
C:\DOCUME~1\ANITAM~1\LOCALS~1\Temp\WERe245.dir00\svchost.exe mdmp
C:\DOCUME~1\ANITAM~1\LOCALS~1\Temp\WERe245.dir00\appcompat.txt

***And i just noticed that you have replied. I will do the recommendations that you mention, and see if those help this situation. please look over these most recent errors and see what you think. Thank you very much!

Bryan

ken545

Post #8November 15, 2006, 6:30 PM UTC

ybstuk

See if the suggestions in my post helps, run Panda and lets see what it finds. This forum is for Virus and Malware removal so if Panda is clean I can recommend some windows support sites that deal with windows issues. Ken

ken545

Post #9November 27, 2006, 11:36 PM UTC

Bryan,

I reopened this thread for you so you can download and install some free programs to help you not get infected in the future.

Here are two Free Anti Virus programs if you need one, JUST INSTALL ONE…WITH AV..MORE IS NOT BETTER.

Free Avast 4 HomeEdition
Avira AntiVir® Personal Edition Classic

How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.

Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
Tom Coyote
TonyKlein CastleCops
Grinler BleepingComputer
Geeks To Go
Dslreports

Here are some free programs to install, don't leave home without them

Spybot Search and Destroy 1.4
Check for Updates/ Immunize and run a Full System Scan on a regular basis.
Ad-Aware SE Personal 1.06
Check for Updates and run a Full System Scan on a regular basis.
Spyware Blaster It will prevent most spyware from ever being installed.
Spyware Guard It offers realtime protection from spyware installation attempts.
Win Patrol This program will warn you when any changes are being made to your system and give you the option to deny the change.
IE-Spyad
IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.

Thanks for stopping by Tom Coyote , I'm glad I was able to help you.

ken545

Post #10December 5, 2006, 2:39 AM UTC

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

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