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Spyware / Malware / Virus Removal

DOMAIN HIJACK

10 min read

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Post #1
I'm a new member to the forum and have a question regarding my scan - I noticed 4 entries under O17 category that appear to be suspicious (I don't recognize the nameserver shown). Should I be concerned and what action, if any, should be taken. Thanks in advance for your help - SEAB

Logfile of HijackThis v1.99.1
Scan saved at 8:10:47 AM, on 10/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program Files\Dantz\Retrospect Express HD\retrorun.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\LVComsX.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adb…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_adb…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmredir….&bm=ms_home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://g.msn.com/8SE/1?http://toolbar.msn….;CM=MsgrInstall
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\RunOnce: [AceUtils] "C:\Program Files\Ace Utilities\au.exe" /ebh /eid
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Chuck"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} -
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} -
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon…oad/tgctlcm.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as…rl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120083157015
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1123670766140
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www…ol/SymDlBrg.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://cdn.messenger.msn.com/download/MsnM…pDownloader.cab
O16 - DPF: {BCD5A227-8720-497B-AF5F-4403E94342E3} (CDDM Object) - https://netservices.verizon.net/portal/veri…/DSLControl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/co….cab?10,0,910,0
O17 - HKLM\System\CCS\Services\Tcpip\..\{7ECA2456-D6B5-495F-849F-2402D71CC14D}: NameServer = 85.255.115.84,85.255.112.221
O17 - HKLM\System\CCS\Services\Tcpip\..\{C350DB73-CAD2-44A5-BC8A-EEF0C2A411E1}: NameServer = 85.255.115.84,85.255.112.221
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.84 85.255.112.221
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.84 85.255.112.221
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect Express HD\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect Express HD\retrorun.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe
Post #2
This is what's known as a DNS hijack - follow the instructions below and post accordingly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

You will need to make a copy of these instructions because you have to disconnect from the internet to complete the fix. Either print them out or copy and paste them into Notepad.

Preparation

1) Download Fixwareout.exe by LonnyRJones from one of these two locations, and save it to your Desktop:

http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

2) Download the trial version of AVG Anti-Spyware from here and save it to your Desktop.
If you already have this program installed, skip to Updating AVG Anti-Spyware: below.

* Please note that this program was formerly known as Ewido anti-spyware 4.0.
Taken from the Ewido website -

ewido anti-spyware 4.0 will now continue under the new product name AVG Anti-Spyware 7.5. AVG Anti-Spyware 7.5 contains the same ewido technology, but with some further enhanced features:

Highly improved cleaning
Lower resource usage
Additional languages supported

All current licenses for ewido anti-spyware 4.0 will continue to be valid, and users can change over to the new AVG Anti-Spyware 7.5 for free.

Double click the avgas-setup file to begin installation and follow the prompts.
When the program has been installed, and you click the Finish button, AVG A-S will open.
  • Updating AVG Anti-Spyware:

    By default AVG A-S is configured to update automatically so, if you have an active internet connection, it should do so following installation. If you are unsure whether or not it has done so, do the following:
  • Click the Update icon at the top and under "Manual Update" - click the Start update button.
  • Either AVG A-S will update or inform you that no update was available.
  • If you cannot access the internet with the infected PC, or you are having problems updating, you can download the signatures file from here.
    Once you have installed AVG A-S, double click ewido-signatures-full-current.exe to update it.

    Disabling the Resident Shield:
  • By default the Resident Shield is active but as it may interfere with the process of cleaning your PC, it will need to be disabled.
    (When the PC has been cleaned you can activate the shield again, if you wish.)
  • Click the Shield icon at the top and under "Resident shield is…" - click active.
  • This should now change to inactive.

    Changing Recommended Actions
  • Click the Scanner icon at the top and then click the Settings Tab.
  • Under "How to act?" click Recommended actions and select "Quarantine" from the menu.
You can now close AVG A-S.

AVG A-S is designed to be used to both scan for and remove malicious files and also to run in real-time alongside, but not replace, your existing anti-virus program to give an added layer of protection.
Both the Resident Shield and Automatic Updates will only be available for the thirty day trial period, after that AVG A-S will revert to a stand-alone scanner which you can keep and manually update for free and use in a similar way to Ad-Aware SE Personal, Spybot S&D etc.
Should you wish to benefit from the real-time protection, you will need to upgrade the program. To do this, simply open it and click on the Buy now button.

3) You will need to set Windows to show All Hidden Files and Folders.
Instructions can be found here.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

4) You will need to know how to boot into Safe Mode.
Instructions can be found here.

Please Note: You will need to remain connected to the internet during this fix.

Removal

1) Double click Fixwareout.exe to start the Fixwareout Setup Wizard
  • Click Next > Install.
  • Ensure that the box to the left of Run fixit is checked.
  • Click on Finish.
  • Follow the prompts.
  • You will be asked to reboot your computer - please do so. Your system may take longer than usual to load - this is normal.
  • When your system reboots, follow the prompts.
Afterwards HijackThis should launch by itself - if it does not, start it manually.

Click on 'Do a system scan only' and place a checkmark in the boxes to the left of the following entries, by clicking on them:

O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)

O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} -
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} -

O17 - HKLM\System\CCS\Services\Tcpip\..\{7ECA2456-D6B5-495F-849F-2402D71CC14D}: NameServer = 85.255.115.84,85.255.112.221
O17 - HKLM\System\CCS\Services\Tcpip\..\{C350DB73-CAD2-44A5-BC8A-EEF0C2A411E1}: NameServer = 85.255.115.84,85.255.112.221
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.84 85.255.112.221
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.84 85.255.112.221

CLOSE ALL OPEN WINDOWS AND BROWSERS - EXCEPT HJT and click on Fix checked

2) Go to Start > Control Panel >Network Connections. Right click your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on Properties.
* Make a note of the settings before you change them just in case you need to put them back how they were.
Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically. Click OK twice.

3) Go to Start > Run, enter cmd and click OK.
  • At the Dos Prompt Screen, type in cd\ and then press .
  • Now type in ipconfig /flushdns and then press . (notice the space after ipconfig)
  • Close the command prompt window.
4) Boot into Safe Mode.

5) Navigate to the C:\Windows\Temp folder and delete all the files that you find there.
Do this for all Usernames.

6) Navigate to C:\Documents and Settings\Username\Local Settings\Temp and delete all the files that you find there.
Do this for all Usernames.

7) Go to Start > Control Panel > Internet Options and under Temporary Internet files, click on Delete Files…
Check the box to the left of 'Delete all offline content' and then click on OK.

8) Ensure that ALL open Windows / Programs / Folders are closed and then run Ewido anti-spyware.
  • If it is not already selected, click the Scanner icon at the top and then select the Scan Tab.
  • Click "Complete System Scan"
  • While the scan is in progress the PC should be left otherwise idle - so if you fancy a cuppa, now's the time to put the kettle on!
  • When the scan has completed, any threats that Ewido has detected will be displayed.
  • Click the Apply all actions button at the bottom.
  • When Ewido has finished, it will display the message "All actions have been applied".

    Saving a report:
  • Click the Save Report button at the bottom left and the "Reports" window will open.
  • The content of the scan report will be displayed in the right hand pane and a copy will be automatically saved as Report-Scan-date-time.txt into the C:\Program Files\ewido anti-spyware 4.0\Reports folder.
  • You will need to post a copy of this report into your next reply, so if it is more convenient, you can save another copy of this report elsewhere:
    Click the Save report as button and select a destination by clicking the down arrow to the right of the Save in: text box and then click Save.
Close Ewido Anti-Spyware.

9) Boot into Normal Mode.

Post a new HJT log (run in Normal Mode), the Ewido log, the contents of the logfile C:\fixwareout\report.txt AND a description of how your PC is running.
Post #4
Noviciate, can't thank you enough for helping me resolve this DNS hijack issue. Followed your instructions and glad to report ALL IS WELL. No issues reported by EWIDO Anti-Spyware 7.5 - have attached HJT and Fixwareout logs as requested. Thanks again :)

Logfile of HijackThis v1.99.1
Scan saved at 11:18:16 PM, on 10/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program Files\Dantz\Retrospect Express HD\retrorun.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adb…/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmredir….&bm=ms_home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://g.msn.com/8SE/1?http://toolbar.msn….;CM=MsgrInstall
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon…oad/tgctlcm.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as…rl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120083157015
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1123670766140
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www…ol/SymDlBrg.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://cdn.messenger.msn.com/download/MsnM…pDownloader.cab
O16 - DPF: {BCD5A227-8720-497B-AF5F-4403E94342E3} (CDDM Object) - https://netservices.verizon.net/portal/veri…/DSLControl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/co….cab?10,0,910,0
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect Express HD\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect Express HD\retrorun.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe


Fixwareout ver 1.003
Last edited 8/11/2006
Post this report in the forums please

Reg Entries that were deleted
…

Microsoft ® Windows Script Host Version 5.6
Random Runs removed from HKLM
…

PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.

»»»»» Searching by size/names…

»»»»»
Search five digit cs, dm and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal
C:\WINDOWS\SYSTEM32\CSDRU.EXE 51,777 2006-09-14
C:\WINDOWS\SYSTEM32\DMJSJ.EXE 61,969 2004-08-04
C:\WINDOWS\SYSTEM32\DMLBM.EXE 61,969 2004-08-04
C:\WINDOWS\SYSTEM32\DMOEO.EXE 61,969 2004-08-04
C:\WINDOWS\SYSTEM32\DMZXJ.EXE 61,969 2004-08-04

Other suspects.
Directory of C:\WINDOWS\system32

»»»»» Misc files.

»»»»» Checking for older varients covered by the Rem3 tool.
Post #5
You have a few files on your PC that I would like to have checked.
Please go to Jotti's and click on the Browse… button at the top and navigate to the following files in turn, and then click on Submit:

C:\WINDOWS\SYSTEM32\CSDRU.EXE 51,777 2006-09-14
C:\WINDOWS\SYSTEM32\DMJSJ.EXE 61,969 2004-08-04
C:\WINDOWS\SYSTEM32\DMLBM.EXE 61,969 2004-08-04
C:\WINDOWS\SYSTEM32\DMOEO.EXE 61,969 2004-08-04
C:\WINDOWS\SYSTEM32\DMZXJ.EXE 61,969 2004-08-04

When each of the scans has completed, copy and paste them into Notepad and let me have the lot in your next reply.

If this site is busy, try VirusTotal: Click the Browse … button at the top, navigate to the file and double click it and then click the Send button.

You may need to set Windows to show All Hidden Files and Folders - Instructions can be found here.
* These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after you have done. *
Post #6
Noviciate - apparently you were right on the money with these 5 files - they appear to have been infected. I followed through with your directions and have included the Jotti scans below. Awaiting further guidance. Once again, thanks so very kindly for your efforts :) SEAB Service load: 0% 100% File: csdru.exe Status: INFECTED/MALWARE MD5 3961d56e4b820569594eaf15a404e4f1 Packers detected: - Scanner results AntiVir Found Trojan/Dldr.Mohbpork.A.55 ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found Trojan.Downloader.Mohbpork.A ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing Fortinet Found nothing Kaspersky Anti-Virus Found nothing NOD32 Found a variant of Win32/Small.FB Norman Virus Control Found nothing VirusBuster Found nothing VBA32 Found Trojan.DownLoader.10960 Service load: 0% 100% File: dmjsj.exe Status: INFECTED/MALWARE MD5 8e637590ba1135f2a9d5b3384d556451 Packers detected: - Scanner results AntiVir Found Trojan/Agent.QB.138 ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found MemScan:Trojan.Agent.QB ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing Fortinet Found nothing Kaspersky Anti-Virus Found nothing NOD32 Found a variant of Win32/Small.FB Norman Virus Control Found nothing VirusBuster Found nothing VBA32 Found Malware.Agent.11 (probable variant) Service load: 0% 100% File: dmlbm.exe Status: INFECTED/MALWARE (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database) MD5 8e637590ba1135f2a9d5b3384d556451 Packers detected: - Scanner results AntiVir Found Trojan/Agent.QB.138 ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found MemScan:Trojan.Agent.QB ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing Fortinet Found nothing Kaspersky Anti-Virus Found nothing NOD32 Found nothing Norman Virus Control Found nothing VirusBuster Found nothing VBA32 Found Malware.Agent.11 (probable variant) Service load: 0% 100% File: dmoeo.exe Status: INFECTED/MALWARE (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database) MD5 8e637590ba1135f2a9d5b3384d556451 Packers detected: - Scanner results AntiVir Found Trojan/Agent.QB.138 ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found MemScan:Trojan.Agent.QB ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing Fortinet Found nothing Kaspersky Anti-Virus Found nothing NOD32 Found a variant of Win32/Small.FB Norman Virus Control Found nothing VirusBuster Found nothing VBA32 Found Malware.Agent.11 (probable variant) Service load: 0% 100% File: dmzxj.exe Status: INFECTED/MALWARE (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database) MD5 8e637590ba1135f2a9d5b3384d556451 Packers detected: - Scanner results AntiVir Found Trojan/Agent.QB.138 ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found MemScan:Trojan.Agent.QB ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing Fortinet Found nothing Kaspersky Anti-Virus Found nothing NOD32 Found a variant of Win32/Small.FB Norman Virus Control Found nothing VirusBuster Found nothing VBA32 Found Malware.Agent.11 (probable variant)
Post #7
Delete all of those files and that, as they say, is that. I want you to run your PC as normal for a few days and when you are happy that everything is fine, do the following:

Update your anti-virus program,
Disable System Restore,
Boot into Safe Mode,
Scan your computer for viruses.
When you get the all clear, reboot into Normal Mode.
Re-enable System Restore,
Create a Restore Point.
This will give a clean Restore Point should you need it in the future.
A tutorial for System Restore is available here.

The reason for waiting is that if removing the malware has caused a problem, which it occasionally does, you can put your PC back to how it was before the fix. This will re-install the malware, but an infected PC is better than an expensive paperweight!

Some bedtime reading: This is a very good tutorial about keeping your computer safe and secure on the internet.
Post #8
OK, have deleted all 5 files and will operate the PC routinelyfor a few days. Then, if no problems are present, I will proceed with your recommendations on virus scanning and establish a clean restore point. Although still a novice, I feel as though I have moved a tad beyond as a result of your incredible tutoring and computor expertise over the last few days to help mitigate the infection issues. Noviciate, I am much obliged, :) SEAB
Post #9
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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