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Spyware / Malware / Virus Removal

regpro32

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1 last edited
I have run all the spyware programs and symantec. I don't know what else to do. Thank you. Logfile of HijackThis v1.99.1 Scan saved at 11:49:06 PM, on 9/30/2006 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Hijackthis\HijackThis.exe O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [Windows Anti Verifier] Windows-Anti.exe O4 - HKLM\..\Run: [MS Config Service] Msloader32.exe O4 - HKLM\..\Run: [Windows Network Firewall] C:\WINDOWS\System32\firewall.exe O4 - HKLM\..\Run: [Winamp Agent] C:\WINDOWS\System32\winamp.exe O4 - HKLM\..\Run: [Microsoft Windows DHCP] C:\WINDOWS\System32\___r.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\RunServices: [Windows Anti Verifier] Windows-Anti.exe O4 - HKLM\..\RunServices: [Microsoft Security Monitor Process] mssmp.exe O4 - HKLM\..\RunServices: [MS Config Service] Msloader32.exe O4 - HKLM\..\RunServices: [KKHfMY\Pn] C:\WINDOWS\System32\maoluzcdstsef.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
Post #2
Welcome to the forum. :wavey:

CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Do a systen scan only".
Then "check" the box to the left of these item(s):

O4 - HKLM\..\Run: [Windows Anti Verifier] Windows-Anti.exe

O4 - HKLM\..\Run: [MS Config Service] Msloader32.exe

O4 - HKLM\..\Run: [Windows Network Firewall] C:\WINDOWS\System32\firewall.exe

O4 - HKLM\..\Run: [Winamp Agent] C:\WINDOWS\System32\winamp.exe

O4 - HKLM\..\Run: [Microsoft Windows DHCP] C:\WINDOWS\System32\___r.exe

O4 - HKLM\..\RunServices: [Windows Anti Verifier] Windows-Anti.exe

O4 - HKLM\..\RunServices: [Microsoft Security Monitor Process] mssmp.exe

O4 - HKLM\..\RunServices: [MS Config Service] Msloader32.exe
(THIS ONE IS A "KEYLOGGER"!!!!)

O4 - HKLM\..\RunServices: [KKHfMY\Pn] C:\WINDOWS\System32\maoluzcdstsef.exe

Then click "Fix checked" and close Hijack This!.

Reboot in "safe" mode.

Delete all of the following noted (in red) file(s)/FOLDER(s) you can find:

c:\windows\system32\___r.exe <— file

c:\windows\system32\firewall.exe <— file

c:\windows\system32\maoluzcdstsef.exe <— file

c:\windows\system32\winamp.exe <— file

c:\windows\system32\msloader32.exe <— file

c:\windows\system32\mssmp.exe <— file

c:\windows\system32\windows-anti.exe <— file

Some malware files may be "hidden".
Be sure to show hidden files when looking for these file(s) and/or folder(s).

Reboot in normal mode and "copy/paste" a new HijackThis! log file into this thread. :)
Post #3
Thank you very much for your help. This is the new log. ogfile of HijackThis v1.99.1 Scan saved at 6:59:21 PM, on 10/7/2006 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Symantec AntiVirus\DoScan.exe C:\Program Files\Hijackthis\HijackThis.exe O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
Post #5 last edited
I still have window pop ups.

"Messenger Service

Message from SYSTEM to ALERT on 10/7/2006 11:07:02

STOP! WINDOWS REQUIRES IMMEDIATE ATTENTION.

Windows has found CRITICAL SYSTEM ERRORS.

Run Registry Repair from: http://fixwin32.com

FAILURE TO ACT NOW MAY LEAD TO DATA LOSS AND CORRUPTION!"
Post #6
Disabling Messenger Service in Windows XP

Please post again to let me know how things are going after reading and applying the fix described in the above link.
:)
Post #9
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