Hi pc storm:
First, please copy and paste this text into a Notepad file and place it on your desktop, to review as you work. Please read this entire text, before beginning and ask any questions you may have about the following.
What we need is a log from Hijack This and a description of the problem.
Please download Hijack This from here:
http://radiosplace.com
Or from here:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
133060
Next:
Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. For this reason it cannot be run from a Zip file or from Temporary folders because the backups will be deleted. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!
1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.
2. Copy and paste HijackThis.exe to the new folder.
An HJT update:
You need to
Update HiJackThis. Do the following:
1. Open
HiJackThis, click on the
Config button (bottom right corner)
2. Click on
Misc. Tools (button at the top)
3. Click on
*Check for online Update*
4. Check for
updates often (weekly is recommended) or just before scanning.
Also, if you have any Startup items disabled in Msconfig, uncheck those items, reboot, then post a fresh log. Hijack This can not "see" disabled items in Startup.
Next:
Close all other Windows and Browsers, leaving only Hijack This open.
Double-click "HijackThis.exe" and Press "
Scan".
When the scan is finished, the "Scan" button will change into a "
Save Log" button.
Click: "
Save Log" (generates: "hijackthis.log")
Copy and Paste the entire log,including the header,
into this topic.
Please use the
[external image: Posted Image] button to reply.
Note: Do not change anything in the new log. We need to see the entire log with no revisions.:
Hint: after posting your log click "
Track this topic" at the top of the page, this way you will be notified (email) when a response is made to your post.
Please, do not post a Startup list, unless requested to do so.