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Hello Jsrp and Welcome to TomCoyote,

Let's start with the following scans:



STEP 1.
======
SpySweeper
Download the trial version of Spy Sweeper from Here

Install it using the Standard Install option. (You will be asked for your e-mail address, it is safe to give it. If you receive alerts from your firewall, allow all activities for Spy Sweeper)

• If you are taken to the internet page, just close the page.
• You will be prompted to check for updated definitions, please do so.
  (This may take several minutes)
• Click on Options > Sweep Options and check Sweep all Folders on Selected drives. Check Local Disc C. Under What to Sweep, check every box.
• Click on Sweep and allow it to fully scan your system.If you are prompted to restart the computer, do so immediately. This is a necessary step to kill the infection!
• When the sweep has finished, click Remove. Click Select All and then Next
• From 'Results', select the Session Log tab. Click Save to File and save the log somewhere convenient.

STEP 2.
======
The Ewido program’s detection rate is excellent. After the Trial has expired, the auto updates and real time protection stop but you can still update it manually and run scans anytime you want.

First download ewido anti-spyware from HERE and save that file to your
desktop.
This is a 30 day trial of the program

• Once you have downloaded ewido anti-spyware, locate the icon on the desktop
  and double-click it to launch the set up program.
• Once the setup is complete you will need run ewido and update the definition
  files.
• On the main screen select the icon "Update" then select the "
  Update now" link.
  • Next select the "Start Update" button, the update will start and a
    progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of
  the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then
  select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

Close ewido anti-spyware, Do Not run a scan just yet, we will shortly.

• Reboot your computer into SafeMode. You can do this by restarting
  your computer and continually tapping the F8 key until a menu appears.
  
  Use your up arrow key to highlight SafeMode then hit enter.
  IMPORTANT: Do not open any other windows or
  programs while ewido is scanning, it may interfere with the scanning proccess:
• Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
• Select the "Scanner" icon at the top and then the "Scan" tab
  then click on "Complete System Scan".
• ewido will now begin the scanning process, be patient this may take a little
  time.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all
  actions"
• Next select the "Reports" icon at the top.
• Select the "Save report as" button in the lower left hand of the
  screen and save it to a text file on your system (make sure to remember where
  you saved that file, this is important).
• Close ewido and reboot your system back into Normal Mode and post the
  results of the ewido report scan.

Please post the results from SpySweeper, ewido and a new hijackthis log.

Thanks Susan for responding, I have tried 5 times to download spy sweeper as you advised and it will not load. I keep getting an error message that says the configuration may be wrong and to try to reload it. I tried it from your response as well as from spy sweepers website and neither will work. Thanks, Jsrp

I am sorry. Skip the SpySweeper then and let's see what the ewido scan shows.

Hello Susan, I was able to run the edwido scan and save the attached log. Thanks again. Jsrp ——————————————————— ewido anti-spyware - Scan Report ——————————————————— + Created at: 7:04:54 AM 9/9/2006 + Scan result: C:\Documents and Settings\Dad\Local Settings\Temp\bDMusicb.sys -> Backdoor.Genlot.DX : Cleaned with backup (quarantined). :mozilla.6:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned with backup (quarantined). :mozilla.10:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.118:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.11:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.12:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.13:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.14:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.15:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.16:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.179:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.17:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.18:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.19:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.20:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.21:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.22:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.23:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.7:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.87:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.8:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). :mozilla.9:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Dad\Cookies\dad@2o7[2].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Dad\Cookies\dad@partygaming.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Dad\Cookies\dad@wrigley.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Dad\Cookies\dad@adbrite[1].txt -> TrackingCookie.Adbrite : Cleaned with backup (quarantined). C:\Documents and Settings\Dad\Cookies\dad@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined). :mozilla.194:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Bridgetrack : Cleaned with backup (quarantined). :mozilla.195:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Bridgetrack : Cleaned with backup (quarantined). :mozilla.196:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Bridgetrack : Cleaned with backup (quarantined). :mozilla.58:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Com : Cleaned with backup (quarantined). :mozilla.214:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). :mozilla.215:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). :mozilla.216:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). :mozilla.219:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). :mozilla.220:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). :mozilla.221:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). :mozilla.154:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Overture : Cleaned with backup (quarantined). :mozilla.156:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined). :mozilla.83:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned with backup (quarantined). :mozilla.84:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned with backup (quarantined). :mozilla.85:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned with backup (quarantined). :mozilla.32:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned with backup (quarantined). C:\Documents and Settings\Dad\Cookies\[removed][2].txt -> TrackingCookie.Specificclick : Cleaned with backup (quarantined). :mozilla.173:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined). :mozilla.174:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined). :mozilla.175:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined). :mozilla.176:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined). :mozilla.190:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined). :mozilla.191:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined). :mozilla.187:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined). :mozilla.188:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined). :mozilla.189:C:\Documents and Settings\Dad\Application Data\Mozilla\Firefox\Profiles\lpzvdcxf.default\cookies.txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined). ::Report end

Hi Jsrp,

Scan with HijackThis. Place a check against each of the following:
O4 - Startup: PowerReg Scheduler.exe
Close all windows or browsers except for Hijackthis. Click on Fix Checked when finished and exit HijackThis.

Please post (reply) with a new hijackthis log. Also please tell me how your computer is running now. Are you still getting the about:blank in the taskbar?

Hi Jrsp,

Your hijackthis log appears to be clean. Let's run one more scan and see if it finds anything.

Now run this online scan using Internet Explorer:
Kaspersky Online Scanner from http://www.kaspersky.com/virusscanner

Next Click on Launch Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
• Now click on Scan Settings
• In the scan settings make that the following are selected:
• Scan using the following Anti-Virus database:
• Standard
• Scan Options:
• Scan Archives
• Scan Mail Bases
• Click OK
• Now under select a target to scan:
• Select My Computer
• This will program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
• Now click on the Save as Text button:
• Save the file to your desktop.

Please copy and paste the information from Kapersky in your reply.

Hi Susan, I ran the scan and the log is below. KASPERSKY ONLINE SCANNER REPORT Tuesday, September 12, 2006 6:24:13 PM Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.83.0 Kaspersky Anti-Virus database last update: 12/09/2006 Kaspersky Anti-Virus database records: 209820 Scan Settings Scan using the following antivirus database standard Scan Archives true Scan Mail Bases true Scan Target My Computer C:\ D:\ E:\ F:\ G:\ H:\ I:\ J:\ K:\ Scan Statistics Total number of scanned objects 91578 Number of viruses found 0 Number of infected objects 0 / 0 Number of suspicious objects 0 Duration of the scan process 01:29:30 Infected Object Name Virus Name Last Action C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Confid.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Content.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Privacy.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Restrict.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\WebHist.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\HPPAppActivity.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\HPPHomePageActivity.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2006-09-12_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped C:\Documents and Settings\Dad\Application Data\Aim\fkgalfsq\jkp512\cert8.db Object is locked skipped C:\Documents and Settings\Dad\Application Data\Aim\fkgalfsq\jkp512\key3.db Object is locked skipped C:\Documents and Settings\Dad\Application Data\Symantec\PendingAlertsQueue.log Object is locked skipped C:\Documents and Settings\Dad\Application Data\Webroot\Spy Sweeper\Logs\060911020023.ses Object is locked skipped C:\Documents and Settings\Dad\Cookies\index.dat Object is locked skipped C:\Documents and Settings\Dad\Local Settings\Application Data\AOL\UserProfiles\All Users\cls\common.cls Object is locked skipped C:\Documents and Settings\Dad\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\Dad\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\Dad\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\Dad\Local Settings\History\History.IE5\MSHist012006090920060910\index.dat Object is locked skipped C:\Documents and Settings\Dad\Local Settings\History\History.IE5\MSHist012006091120060912\index.dat Object is locked skipped C:\Documents and Settings\Dad\Local Settings\Temp\hpodvd09.log Object is locked skipped C:\Documents and Settings\Dad\Local Settings\Temp\_hphtra07.log Object is locked skipped C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\Dad\NTUSER.DAT Object is locked skipped C:\Documents and Settings\Dad\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Data\settings.dat Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS06BFFD3A-DE81-480B-A6EF-0FDED726F35F.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS0DD336AD-8922-456F-9C25-52FEE9E8C1EE.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS0FF97371-A835-48B9-AB4C-F9E9EFC2595D.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS11E1CA86-DF40-47F1-88F6-6B75888F0519.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS13EA6E42-EAC6-425D-B945-4D3DF52C74BA.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS144EBAAD-7F30-4B58-86B8-5A3FAF35D41D.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS1812407F-8BC6-41DE-8BE7-EF5F18AF2C20.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS194F3182-68AA-489E-9A6E-CDBAFF6D86B0.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS1A5AC1F4-5AA3-4B14-AA53-CD13FDE6BFF4.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS200D6E4E-3128-45DF-AD0D-446FF35E1406.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS22D0DF84-D7B1-4C88-B4F6-635D92531444.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS23AA8610-947D-4F7B-8CF1-11BD0D4F6440.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS2942B8C9-9A24-41F2-85B1-69A49C5465FA.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS2B2E7AB6-916F-4D4D-87E6-FF246E5863A9.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS2FB6B974-A5C9-43BB-9657-9883964606AD.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS361375B1-610C-4165-B28C-018972081605.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS364AB32F-7B7C-42D0-BB60-69A96DE0EB24.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS37036B26-E73A-49C3-9050-4607E6EA1406.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS370868AE-981A-4A2E-A339-10092A62EF9C.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS3AE50F2C-8B50-4A35-B98C-D6DB2868AE1E.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS3BCA4F52-0595-48C1-BC1D-0EF376389E8D.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS42501F55-619D-473D-8B2F-D0877EF0E1D9.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS42DBB154-4A9C-4FBF-A539-2F0D3CF0BFA5.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS46208476-4BFC-4152-BFD1-7C2CDE5DC5B3.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS49D9C751-DDB6-4F91-8AEB-89DCB2CFF4FA.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS4A251229-2DC9-4842-8A2D-119FF783E4A6.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS4F5EF8EC-A250-4E51-A293-6B594CB18052.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS5032EBE2-B06E-4868-B05D-1418D0673E9A.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS5244D85B-5202-42FD-A4E1-A5F3AB44C9D9.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS547544D5-35A4-4F15-8D4D-EB1C9B9B2F49.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS564B4662-8CD0-48E3-BDB8-CC3459B0C336.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS57B28A3B-23A9-47EF-A05B-CEC87729007E.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS5C530D9B-A3D5-40E8-8698-269EB9D720A4.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS5D0315B9-0A21-4AB2-BB88-ACA31789EF8F.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy Sweeper\Temp\SSCS5DFFA1EB-034B-405C-A770-568B8D0D940A.tmp Object is locked skipped C:\Documents and Settings\LocalService\Application Data\Webroot\Spy 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Hi Jsrp,

Your scans appear to be clean. Please follow suggestions to help prevent infections.

STEP 1.
======
Cleanmgr
To clean temporary files:

• Go > start > run and type cleanmgr and click OK
• Scan your system for files to remove.
• Make sure Temporary Files, Temporary Internet Files and Recycle Bin are the only things checked.
• Click OK to remove those files.
• Click Yes to confirm deletion.

STEP 2.
======
DON’T BECOME OVERCONFIDENT WITH ANTIVIRUS APPLICATIONS INSTALLED!!!

http://forum.malwareremoval.com/viewtopic….39eba6ea0b5e8ee

Stay up to date on security patches and be extremely wary of clicking on links and attachments that arrive unbidden in instant messages and e-mail.

"The number one thing the majority of the malicious code we're seeing now does is disable or delete anti-virus and other security software," Dunham said. "In a lot of cases, once the user clicks on that attachment, it's already too late."

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Visit Microsoft's Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  A tutorial on installing & using this product can be found here:
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  A tutorial on installing & using this product can be found here:
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  A tutorial on installing & using this product can be found here:
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  
  
• More info on how to prevent malware you can also find here (By Tony Klein)

Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.

Susan

Hi Susan, I greatly appreciate your assistance. I will have to train others here on how to help with the maintenance!! Have a good day and thanks again. Jsrp

Glad we could help! Thank you for spreading information on maintenance. If you have time, maybe you might want to join us in the classroom!

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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