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Spyware / Malware / Virus Removal

Continous errors on apps and lock ups on XP

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Post #1
Hello people,

Usually in most forums is requested to introduce yourself before the first post, whell, I'm somehow in trouble, I'm not a newbie, nor I'm a geek, usually I know what to do, but now, before I go with the "good old methods" I want to raise my knowledge and so I tap to this human knowledge resource.

Below you'll find the log of my computer:

———————————————————————————————————————————
Logfile of HijackThis v1.99.1
Scan saved at 17.59.28, on 22/08/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\Programmi\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Programmi\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Programmi\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Programmi\SlipStream Web Accelerator\slipcore.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\Java\jre1.5.0_08\bin\jusched.exe
C:\Programmi\CyberLink DVD Solution\Power2Go\Power2GoExpress.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Programmi\Microsoft ActiveSync\WCESCOMM.EXE
C:\Programmi\PeerGuardian2\pg2.exe
C:\Programmi\Skype\Phone\Skype.exe
C:\Programmi\WinTV\Ir.exe
C:\Programmi\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\twain_32\S6U12BX\WATCH.exe
C:\Programmi\Microsoft Office\Office\1040\msoffice.exe
C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
C:\Programmi\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Alwil Software\Avast4\ashMaiSv.exe
C:\Programmi\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\Programmi\eMule\emule.exe
C:\Documents and Settings\Proprietario\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://excite.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://it6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://it6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://it6.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_08\bin\ssv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Programmi\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [RemoteControl] "C:\Programmi\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Programmi\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SlipStream] "C:\Programmi\SlipStream Web Accelerator\slipcore.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmi\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Programmi\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programmi\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Power2GoExpress] "C:\Programmi\CyberLink DVD Solution\Power2Go\Power2GoExpress.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Programmi\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [PeerGuardian] C:\Programmi\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [Skype] "C:\Programmi\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoStart IR.lnk = C:\Programmi\WinTV\Ir.exe
O4 - Global Startup: Avvio veloce di Adobe Reader.lnk = C:\Programmi\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp center.lnk = C:\Programmi\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Watch.lnk = C:\WINDOWS\twain_32\S6U12BX\WATCH.exe
O8 - Extra context menu item: Download using Download &Express - file://C:\WINDOWS\System32\MetaProducts\Add_Url.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_08\bin\npjpi150_08.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_08\bin\npjpi150_08.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Programmi\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Programmi\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Programmi\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: Organizzatore ricerche - {9455301C-CF6B-11D3-A266-00C04F689C50} - c:\Programmi\File comuni\Microsoft Shared\Reference 2001\EROProj.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O12 - Plugin for .mpg: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\..\{5CA169D2-0633-42D1-BD31-37A491CA6F05}: NameServer = 193.70.152.15 193.70.152.25
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Programmi\File comuni\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Programmi\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Programmi\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Programmi\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

—————————————————————————————————————————–

There are some obvious things, drivers, antivirus, etc.

Now the reason why I'm asking for help is that this computer apps just crash (firefox, emule, message server, you name it), when I leave the computer on and doing something I usually find it completely blocked, black screen, or with an application crashed, or who knows, some time ago I did had problems, but with one of those adware/malware scanners I managed to clear the whole thing out, I suspect that much of these problems arise within XP itself (continuos "Microspounge" patches that do not give any clear message of what they're doing).
Anyway, hope that someone help me out.

Thanks people.

:scratch:
Post #2
kecido :D ,

Welcome to the forum, I am really not looking at to much wrong with your log. Here are a few options to try, if it does not help , then I can direct you to some windows tech support sites that deal with this sort of issue.


Your HIJACKTHIS program is current, but it is very important that it resides in its own folder.
We will use Hijackthis (HJT) to make changes to your system and HJT will make backups of those changes,
If HJT is not in its own folder, those backups could be lost.

Easy to fix,
* just go to My Computer > YOUR C:\ DRIVE and create a new folder and name it Hijackthis.
* Now scroll to where you have HJT currently, right click on the HJT icon and select CUT .
* Now open the new folder you just created and right click within that folder and select PASTE .
* Now HJT should reside in C:\Hijackthis\Hijackthis.exe


Please do not proceed until you move HJT to it's own folder.




Open HJT Scan Only, close your browser and all open windows, check these and click on Fix Checked.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank

O4 - Global Startup: hp center.lnk = C:\Programmi\hp center\137903\Program\BackWeb-137903.exe





  • Download the Stand Alone version of CWShredder to your desktop CWShredder
  • Open the program.
  • Check for Updates
  • Run the Scan and let it remove all it finds

Lets run Ewido , it will flush out any bad guys and may let us see if something is hidden that is not showing up on your HJT log.

Download and install the 30 day trial of Ewido Anti-Spyware from HERE and save that file to your desktop.

* Once you have downloaded Ewido Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
* Once the setup is complete you will need run Ewido and update the definition files.
* On the main screen select the icon Update then select the Update now link.
* Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
* Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
* Once in the Settings screen click on Recommended actions and then select Quarantine
* Under Reports
* Select Automatically generate report after every scan
* Un-Select Only if threats were found
* Close Ewido Anti-Spyware <– Do not run the scan yet.

Boot your computer into Safemode

* Go to Start> Shut Off your Computer> Restart
* As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
this will bring up a menu.
* Use the Up and Down Arrow Keys to scroll up to SAFEMODE
* Then press the Enter on your Keyboard

IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:

* Lauch Ewido-Anti-Spyware by double-clicking the icon on your desktop.
* Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
* Ewido will now begin the scanning process, be patient this may take a little time.
* Once the scan is complete do the following:
* If you have any infections you will prompted, then select Apply all actions
* Next select the Reports icon at the top.
* Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
*** make sure to remember where you saved that file, this is important
* Close Ewido




Reboot normally and lets run this system cleaner.

Please download ATF Cleaner by Atribune.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.



This may take 15 minutes or so and you wont get any dialog back if it replaced a file or not, it will just close when done.
Click Start>Run, type in sfc /scannow, hit Enter.
Note: there is a space between sfc and /scannow
This should replace any corrupted/missing system files and will hopefully fix things. You may need your XP disc in your CD drive for this.



Run this free online virus scanner, it wont clean anything but will produce a report , post the report into your next reply.
Panda Active Scan



1. I need to see the Ewido report
2. Let me know of CWShredder cleaned anything.
3. I need to see the Panda Scan Report
4. Post a new HJT log
Post #3
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