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Spyware / Malware / Virus Removal

I think I have a new one- Generic.ZIV

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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My Spybot S&D says it has been corrupted and won't update. (has missing dlls) Something about the external "Blindman" function. Also my Trojanhunter is not working either. I'm really getting worried here:( If Little Richard were sitting next to me, he would be yelling "Somebody help me!"

Also I dont have the drivers for my vid card so can I just add back in that one or two .dlls?


sure


Download Killbox

Open killbox.exe

Click on Tools>Delete Temp Files

A box will open with a list of all user profiles.

Check the following boxes at a minimum for each profile by clicking on the drop down and checking the boxes that are enabled. Some will not apply and those boxes will not be available to check. Make sure you do this for all the profiles listed.

  • Temporary Internet Files
  • Temp Files
  • XP Prefetch
If you want to clean your cookies, history, and list of recent files run you may check those boxes as well.

Then, Check on the Button titled "Delete Selected Temp Files"

Exit by clicking the Button titled "Exit (Save Settings)"

Once back into the main killbox program.

Check the following boxes:
  • Delete on Reboot
Highlight all the entries in the quote box below and the Copy them.

C:\WINDOWS\system32Petz 5.scr
C:\WINDOWS\System32\brmwpcb.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\rtbpl.exe


Then in killbox click File>>Paste from Clipboard

At this point the "All Files" button should be enabled so you can click it.

Click the "All Files" button.

Then click the Red X …and for the confirmation message that will appear, you will need to click Yes

A second message will ask to Reboot now? you will need to click Yes to allow the reboot.

Note: Killbox will let you know if a file does not exist.

If you have any issues with this method you can copy and paste the lines one at a time into the killbox top box. Then click the "Single File" button. Then click the Red X …and for the confirmation message that will appear, you will need to click Yes. A second message will ask to Reboot now? you will need to click No until the last one at which time you click yes to allow the Reboot
==========================
Reboot into Safe Mode

You may want to print these instructions here or save them in notepad since you'll work offline

To enter Safe Mode

Click start > turn off computer > Restart > When you hear the computer beep once, begin tapping F8 rapidly > this will bring up a menu > use your keyboard to scroll to safe mode > hit enter
==========================
Go to control panel > add/remove programs > Uninstall the items in bold if found.

Net Nanny

Reboot to normal mode
==========================
Run Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    o Scan using the following Anti-Virus database:
    + Extended (If available otherwise Standard)
    o Scan Options:
    + Scan Archives
    + Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
==========================
Please download WinPFind2.
  • Extract the files to a folder(eg: C:\WinPFind2).
  • Double click WinPFind2.exe to start the program.
  • Click the Select All button in the File Options box of the Configuration tab(this is the tab the program opens up to by default).
  • Click the Run all Scans button.
  • When its finished scanning you will see Scans Complete! at the bottom left of the program.
  • Click the Simple Report button at the bottom right of the window.
  • Notepad will open with the results of the scan and the log will be saved to the folder that you extracted the program to(C:\WinPFind2\WinPFind2.txt)
  • Post the log in your next reply please.
==========================
Please download Blacklight
  • Hit I accept. It will take you to download page.
  • Download blbeta.exe and save it to the Desktop.
  • Click accept agreement and Click scan
    This app too may fire off a warning from antivirus. Let the driver load.
  • Wait for it to finish.
  • If it displays any items…don't do anything with them yet. Just hit exit (close)
  • It will drop a log on Desktop that starts with fsbl….big number
Please post contents of log.
==========================
On your next reply, please include:
  • A Fresh Hijackthis log
  • kaspesky log
  • winpfind2 log
  • blacklight log
We were too late. My comp has completely crashed. Won't even boot to windows. I've had to use someone elses comp to get with you. I guess I'm gonna have to reformat. Thanks for all your help. I really appreciate what you and Tom Coyote do for the public for free and I will tell everyone about your greatness.
I'm so sorry to hear that. If you need some help during or after the reformat process, feel free to post back here and we'll try to assist you.

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