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Spyware / Malware / Virus Removal

Bad Case of Spyware

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hey guys,

A friend of mine told me he had spyware and asked if knew anything about removing it. I told him I'd take a look.

After examining his computer (Emachines Windows XP SP1) i realized it was worse than I ever could have imagined. The spyware had somehow implanted a proprietary(and fake) Spyware Removal tool into Windows which seemed to have taken over the system. The browser kept diverting to porn sites and Ad-Aware and Spybot S&D turned up nothing. HijackThis is always my last resort but I have no idea how to read the logs.

So here is his log:
–
Logfile of HijackThis v1.99.1
Scan saved at 10:26:01 AM, on 8/5/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\spoolsvv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Windows\xpupdate.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Hijackthis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [] C:\WINDOWS\System32\
O4 - HKLM\..\Run: [] C:\WINDOWS\System32\
O4 - HKLM\..\Run: [spoolsvv] C:\WINDOWS\System32\spoolsvv.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O20 - AppInit_DLLs: infoitss.dll lzexkbdu.dll
O20 - Winlogon Notify: artm_newreg - C:\Documents and Settings\All Users\Documents\Settings\artm_new.dll
O20 - Winlogon Notify: msstkbdd - C:\WINDOWS\System32\msstkbdd.dll
O20 - Winlogon Notify: yvprgb - C:\WINDOWS\SYSTEM32\yvprgb.dll
O21 - SSODL: NYOVPxvdBTp - {344817BD-9EE2-BD17-4110-F30A63BA0EB0} - C:\WINDOWS\System32\jg.dll
O21 - SSODL: DCOM Server 2236 - {2C1CD3D7-86AC-4068-93BC-A02304BB2236} - C:\WINDOWS\System32\2236_28.dll
O21 - SSODL: NYOVPxvdBTp - {344817BD-9EE2-BD17-4110-F30A63BA0EB0} - C:\WINDOWS\System32\jg.dll
–
Any help would be greatly appreciated.
Thanks.
Post #2
Welcome to the forum :wavey:

CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Do a systen scan only".
Then "check" the box to the left of these item(s):

R3 - Default URLSearchHook is missing

O4 - HKLM\..\Run: [] C:\WINDOWS\System32\

O4 - HKLM\..\Run: [] C:\WINDOWS\System32\

O4 - HKLM\..\Run: [spoolsvv] C:\WINDOWS\System32\spoolsvv.exe

O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shock…ash/swflash.cab

O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -

O20 - AppInit_DLLs: infoitss.dll lzexkbdu.dll

O20 - Winlogon Notify: artm_newreg - C:\Documents and Settings\All Users\Documents\Settings\artm_new.dll

O20 - Winlogon Notify: msstkbdd - C:\WINDOWS\System32\msstkbdd.dll

O20 - Winlogon Notify: yvprgb - C:\WINDOWS\SYSTEM32\yvprgb.dll

O21 - SSODL: NYOVPxvdBTp - {344817BD-9EE2-BD17-4110-F30A63BA0EB0} - C:\WINDOWS\System32\jg.dll

O21 - SSODL: DCOM Server 2236 - {2C1CD3D7-86AC-4068-93BC-A02304BB2236} - C:\WINDOWS\System32\2236_28.dll

O21 - SSODL: NYOVPxvdBTp - {344817BD-9EE2-BD17-4110-F30A63BA0EB0} - C:\WINDOWS\System32\jg.dll

Then click "Fix checked" and close Hijack This!.

Reboot in "safe" mode.

Delete all of the following noted (in red) file(s)/FOLDER(s) you can find:

c:\documents and settings\all users\documents\settings\artm_new.dll <— file

c:\windows\system32\2236_28.dll <— file

c:\windows\system32\jg.dll <— file

c:\windows\system32\msstkbdd.dll <— file

c:\windows\system32\spoolsvv.exe <— file

c:\windows\system32\yvprgb.dll <— file

c:\windows\xpupdate.exe <— file

Some malware files may be "hidden".
Be sure to show hidden files when looking for these file(s) and/or folder(s).

Reboot in normal mode and "copy/paste" a new HijackThis! log file into this thread. :)
Post #5
YAY!!!

Ok i think its fixed! Thanks!
Heres the new HijackThis Log:
–
Logfile of HijackThis v1.99.1
Scan saved at 11:41:54 AM, on 8/9/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
–
Post #6
A new bad boy is on the block….
<_<

Fix this:

O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe

Reboot.

Delete:

C:\WINDOWS\System32\idctup20.exe <– file

Reboot and post a new HijackThis! log.
:)
Post #7
Ok great its fixed! Many thanks.
–
One more tiny thing:

While I was fixing my friend's computer, it made me think "What about my computer?"
So althought theres nothing i notice thats wrong with my own computer, you never know so i ran hijackthis also.

Heres MY log:
–
Logfile of HijackThis v1.99.1
Scan saved at 9:25:56 PM, on 8/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\PROGRA~1\x\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Java\jre1.5.0_03\bin\jucheck.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\SpeedFan\speedfan.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gamespot.com/
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [tfce8396] C:\WINDOWS\system32\tfce8396.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\PROGRA~1\x\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SATARaid.lnk = ?
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL (file missing)
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0572BA2F-D84C-468C-9A49-24DC8F077C1E}: NameServer = 68.87.71.226,68.87.73.242
O17 - HKLM\System\CS1\Services\Tcpip\..\{0572BA2F-D84C-468C-9A49-24DC8F077C1E}: NameServer = 68.87.71.226,68.87.73.242
O17 - HKLM\System\CS2\Services\Tcpip\..\{0572BA2F-D84C-468C-9A49-24DC8F077C1E}: NameServer = 68.87.71.226,68.87.73.242
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007\Win32\RpcDataSrv.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007\RpcSandraSrv.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)
Post #8
Do you know what this critter does for aliving:

O4 - HKLM\..\Run: [tfce8396] C:\WINDOWS\system32\tfce8396.exe
:unsure:

If not, do this:

Please go to these free online file checkers:

Kaspersky Online File Scanner

Jotti Online File Scanner

VirusTotal Online File Scanner

And submit this file for a virus scan:

C:\WINDOWS\system32\tfce8396.exe

Let me know the results.

You don't have to try all three.

If one says it's "infected", you can stop there.
:)
Post #9
Ok i scanned it on Kaspersky and virus total. Kaspersky said it was nothing and Virus Total said McAfee said it might be "potentially unwanted program Adware-SAHAgent" I dunno…its been there forever(since the first HiJackThis log i ever made) Is that all you found?
Post #10
CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Do a systen scan only".
Then "check" the box to the left of these item(s):

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O4 - HKLM\..\Run: [tfce8396] C:\WINDOWS\system32\tfce8396.exe
(If you think it's "friendly", leave this entry alone)

O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)

Then click "Fix checked" and close Hijack This!.

Now, please go to:

Start –> Run

In the box type in services.msc then hit < Enter > (or click OK)

In the Name column look for:

ZESOFT

< Double-click > it.

In the dialogue box that pops up, check in the Path to executable box.

It should say: C:\WINDOWS\zeta.exe

That's how to be sure you have the right one.

Now, click Stop to stop that rogue process.

In the Startup type box, change it to Disabled.

Click Apply then OK

Close the services.msc window.

Reboot in "safe" mode.

Delete all of the following noted (in red) file(s)/FOLDER(s) you can find:

c:\windows\system32\tfce8396.exe <— file
(If you think it's "friendly", leave file alone)

C:\WINDOWS\zeta.exe <— file

Some malware files may be "hidden".
Be sure to show hidden files when looking for these file(s) and/or folder(s).

Reboot in normal mode and "copy/paste" a new HijackThis! log file into this thread. :)
Post #11
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