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MSN Messenger hangs


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30 replies to this topic

#16 Unox

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Posted 30 January 2007 - 12:39 PM

Hi Doug
I'll just sum up what I've done:

I see that you've continued to update your J2SE now up to J2SE Runtime Environment 5.0 Update 10.
But you still have the older Version 5 - 9.0 update installed.
You should completely Uninstall all older versions of J2SE (Sun Microsystems JAVA) that currently exist on your machine, prior to installing the newest version which is now 6.0
I recommend the "Offline Installation" option.
Uninstall your current J2SE.
Download the newest 6.0 build of Java Runtime Environment (JRE) 6
Disconnect from the internet, close other windows and run the installation, following their instructions.
Get the Download here:
http://java.sun.com/...loads/index.jsp

Done

I see that you are running Acronis.
However, it can be a bit of a resource hog when configured for "incremental backups".
Many knowledgeable Acronis users configure it for "manual" use only.
If using Acronis as a manual backup, you can take an iso image directly after your first clean installation, and then periodically (weekly or monthly) to take additional iso images, for instance after you install new software applications. Be sure to run your AntiVirus, AntiSpyware, and DiskCleaner tools and Defrag, prior to taking an Acronis iso image to insure that your saved image is the best possible, (in case you ever have to use it to restore your system.) It is a good idea to Save iso images on a separate drive (away from your machine) for instance on an External Hard Drive.

I couldn't find any sort of changing this in the Acronis software, so I did it in
msconfig

I do not understand the purpose of your Drive D:\
At 15mb, I can't imagine what it would be good for?
Please give us some additional information about how you are using this Drive D:\

I hope you understand what I mean
Posted Image

I believe that you are using your Drive R:\ for "Virtual Memory"? Is that correct?
Since you have 1024mb of Physically installed RAM, you might benefit from a min/max Virtual Memory size of 3072mb. Please remember that it is also "essential" to have at least a small portion of Drive C:\ set aside for Virtual Memory use. I'd recommend that you reserve at least 200mb of C:\ for Virtual Memory, in addition to your Drive R:\ which could be increased to 3072mb (1024 X 3).
Yes, I realize that your Drive R:\ has a maximum size of 2000mb, but you may want to consider this recommendation for future reference if you reinstall or repartition your hard drive.

I've sat 200mbs on C: for RAM, the RAM drive I'll do next time I format the drives

I recommend that you Enable the Use HTTP 1.1 through proxy connections option.
(Control Panel - Internet Options - Advanced(tab) - place a checkmark/tick in front of the Use HTTP 1.1 through proxy connections

Done

Do you have the Full paid version of Diskkeeper and do you have it Running in the background?

I have the free version I found somewhere here at the forum

You might just have had a window of WordPad open when running your Pit Test?

Yes ^_^

As in my earlier recommendations (from prior threads) you may benefit from "disabling" several applications and routines that appear to be active at StartUp.

I removed all i could find (you might already know this, since I've said it in an other topic), but Deamon Tools (handy for not scratching my cds/dvds), AVG Anti-Spyware (I'll use my 30 days with recident shield before I remove it), Ati programs (I acctually change this quite often, for gaming, overclocking...)

Please run a couple of Online Malware scans

They all found nothing, I'm also doing regular scans every night.

I'll post my techexpress link here:
http://www.pcpitstop...QWCFWFYJSWS03SJ

Both MSN and the services problem are still there, so thats not the root of it :(

The Logitech program might have to stay on, but I'll chek it al out when I have need for it.

Anyway, thanks for fixing everything else :P :wub:

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#17 Doug

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Posted 30 January 2007 - 03:06 PM

So far....... so good! All your clocked ratings are now above 100% of similar systems! Unfortunately, we still have no clue about what's causing your MSN and login hang. Other helper-Members are Welcome to Step In! HELP if you can, please. Best Regards, p.s. You might benefit from reviewing some of the MS Knowledge base articles I posted in prior threads.
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#18 Unox

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Posted 31 January 2007 - 08:48 AM

All right, I'll try figuring it out :huh: Anyways, congrats with a new "rank"/group Dough, you've earned it :) Carpe Diem? Seize the day, Yellow Generation, the charity or Metallica?

Edited by Unox, 31 January 2007 - 08:58 AM.


#19 Doug

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Posted 31 January 2007 - 10:56 AM

I enjoy music from Metallica, but don't follow them. I'm definitely not an anime kind of guy and don't know any Yellow Generation work. So it comes down to "Seize the Day". as in: Life is Short And Today is not a Dress Rehearsal. Doug
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#20 Doug

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Posted 31 January 2007 - 11:02 AM

So............. Let's have a look at your Boot.ini GoTo: Start - Run - (type)sysdm.cpl - OK Select the Advanced(tab) Under StartUp and Recover - Select - Settings Under StartUp and Recover - Select - Edit A Notepad will open and display your Boot.ini script. Copy/Paste the contents of your Boot.ini into a reply here in this Thread. Note: Do not make any changes in your Boot.ini without knowing what you're doing. Doug
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#21 Unox

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Posted 31 January 2007 - 11:52 AM

[boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn not much to see here :huh:

Edited by Unox, 31 January 2007 - 11:55 AM.


#22 Ax238

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Posted 31 January 2007 - 12:28 PM

Hello Unox, I would like to help Doug assist you in this matter if it is alright with you. From what I gather, this issue (as well as the issue from your other thread) goes away after you format your PC and reinstall Windows, correct? Could you tell me around what time you started experiencing this problem and if you made any hardware/software changes prior to the issue occurring? Edit: The boot.ini file looks fine to me :) Thanks, Ax

Edited by Ax238, 31 January 2007 - 12:29 PM.


#23 Unox

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Posted 31 January 2007 - 02:17 PM

:oops: Double post.

Edited by Unox, 31 January 2007 - 02:19 PM.


#24 Unox

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Posted 31 January 2007 - 02:18 PM

Hello Ax238
The problem goes away when I format my PC, yes.
I remember it happened very close after I installed Office 2003, but since it al is from Microsoft, I don't think that's the problem.
It was installed 18. January 2007, 18:23:16, I've installed much since then so a System Restore is not the best option :wall:
I've installed Office on an other computer, but nothing like this happened.
Posted Image
This is in the log from that time, it's all on norwegian so you won't understand it.
I tried the MS knowledge base, but it wasn't there

Edited by Unox, 31 January 2007 - 02:33 PM.


#25 Ax238

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Posted 01 February 2007 - 01:11 PM

Thanks for the info Unox. You might benefit by checking out the following information regarding the error codes you posted:
http://eventid.net/d...0...gmt&phase=1

You downloaded Windows Live Messenger on January 23, 2007. Is this the messenger that you are using? If not, I would suggest trying that out.

If you are using it, then the following are the only applications that fit in the time frame between the date Windows Live Messenger was installed and when you posted about the issue:
PiMPStreamer
PSPHost
BitComet 0.82
BrainWave Generator

If that is the case, I would try uninstalling these programs.

Regards,

Ax

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#26 Unox

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Posted 02 February 2007 - 08:38 AM

You downloaded Windows Live Messenger on January 23, 2007. Is this the messenger that you are using?

Nope, I guess I've reinstalled it many times.
I remember I had MSN before I installed Office, which was installed 18. January 2007.
So those programes are installed after the problem occured.

EDIT:
Hi I just got a letter from MS support which says

Hei Mikael,

Takk for at du kontaktet Windows Live Messenger kundestøtte.

Jeg heter Therese og jeg forstår at du har problemer med at Windows Live Messenger henger. Jeg beklager så meget for problemene dette har forårsaket.





Etter å ha understøkt ditt problem har vi funnet ut at det beste var å videresende dette til vårt produkt spesialist team. Jeg har derfor informert dem om ditt problem.





Prudukt Spesialist Teamet vil undersøke saken og finne frem til hva som er årsaken til dette problemet. Når dette er fastslått vil de utvikle mulige løsninger for så å teste disse for å forsikre seg om at løsningen ikke forårsaker ytterligere problemer. Vi kan dessverre ikke si hvor lang tid det vil ta før en løsning har blitt utviklet.





Dette har topp prioritet. Takk for din tålmodighet og for at du viser forståelse imens vi utvikler en løsning på ditt problem.





Takk for at du bruker Windows Live Messenger. Hvis du har noen andre problemer er det bare å skrive tilbake så skal vi hjelpe deg så godt vi kan.

Med vennlig hilsen

Therese


Windows Live Messenger Kundestøtte


Roughly transelated:

Thank you for contacting Windows Live Messenger support

My name is Therese and I understand you're having problems with messenger hanging. I'm very sorry for the trouble this has caused.

We have forwarded this to our product specialist team.

The team will investigate this and figgure out the problem. When this is done, they'll develop possible solutions, then test these out to make sure the solution doesn't make more problems.
Fortunantly we cannot say how long this will take.

This has top priority. Thanks for your patience and show comprehension while we're developing a solution for your problem.

Thanks for using Windows Live Messenger. If you have other problems just write, and we'll help you out as good as we can.

Therese

Hope this might make an end to all this :unsure:
Anyway, I appriciate all help I get here while I'm waiting :)

Edited by Unox, 02 February 2007 - 08:57 AM.


#27 Ax238

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Posted 02 February 2007 - 09:11 AM

Have you tried using Windows Live Messenger instead of MSN messenger? Or are referring to Windows Live Messenger as MSN Messenger? (From the above letter you answered these two questions)

What version do you have installed? The current version of Windows Live Messenger is 8.1.0178.

Alternatively, you can see if the following link helps:
http://www.microsoft...54-a0bb399936e4

#28 Unox

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Posted 04 February 2007 - 08:11 AM

Have you tried using Windows Live Messenger instead of MSN messenger? Or are referring to Windows Live Messenger as MSN Messenger? (From the above letter you answered these two questions)

What version do you have installed? The current version of Windows Live Messenger is 8.1.0178.

Alternatively, you can see if the following link helps:
http://www.microsoft...54-a0bb399936e4

I've been quite busy, so I haven't been able to answer.

Well, I'm just used to "MSN" and not "WLM"

I have Version 8.1 (build 6.1.0178.00)
The alternative link didn't work

#29 Unox

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Posted 05 February 2007 - 09:03 AM

:oops: double post

Edited by Unox, 05 February 2007 - 09:04 AM.


#30 Unox

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Posted 05 February 2007 - 09:03 AM

:weee: :) :D :lol:
I fixed it!

MS support finally gave me the answer.

I'll transelate it as good as I can and put it here if anyone else run into the same thing.

Forsøk å logge på Web Messenger med samme konto som du bruker for å logge på MSN Messenger. For å gjøre dette:

Åpne et Internet Explorer vindu.
Gå til http://webmessenger.msn.com .
Klikk på "Start Web Messenger" og logg på.





Hvis du blir logget på Web Messenger uten problemer fortsett til steg 6.





Hvis du støter på en e-postadresse eller passord relatert feilmelding gå til http://login.live.com/ og tilbakestill ditt passord. For å gjøre dette, klikk "Har du glemt passordet", og følg stegene som blir gitt videre derfra.





Start MSN Messenger. For å skrive inn e-postadresse og passord på ny, klikk "Logg på".

I Messenger hovedvinduet, finn din e-postadresse fra "E-postadresselisten". Velg din adresse og klikk på "Glem meg". Klikk på "Ja" i vinduet for "Du er i ferd med å slette din påloggingsinformasjon for MSN Messenger. Det kan bli lagt til igjen senere. Er du sikker på at du ønsker å gjøre dette?".
Skriv inn din e-postadresse i boksen for "E-postadresse" og ditt passord i boksen for "Passord", og klikk så "Logg på" igjen.
Hvis du fremdeles mottar en feilmelding fortsett til stegene nedenfor.





Bekreft dato og tidsinnstillinger på din datamaskin:


a. Klikk Start, klikk Kjør og skriv inn CONTROL timedate.cpl og trykk så "ENTER".


b. Bekreft at dato ogtidsinnstillinger er korrekt.





Registrer sikkerhets Dll filer på ny:


a. Klikk på "Start", klikk på "Kjør" og skriv inn CMD og trykk så "Enter".


b. Etter hver kommando er fullført så vil du få en beskjed som sier "DllRegisterServer fullført". Vent til du mottar denne beskjeden før du går til neste kommando.


REGSVR32 softpub.dll


REGSVR32 wintrust.dll


REGSVR32 initpki.dll


REGSVR32 Rsaenh.dll


REGSVR32 Mssip32.dll


REGSVR32 Cryptdlg.dll


REGSVR32 Dssenh.dll


REGSVR32 Gpkcsp.dll


REGSVR32 Slbcsp.dll


REGSVR32 Sccbase.dll





Registrer MSXML bibliotekene på ny

Klikk på "Start", klikk på "Kjør" og skriv inn REGSVR32 MSXML3.dll og trykk "Enter".
Hvis kommandoen blir suksessfullt fullført så vil du motta en melding som sier "DllRegisterServer fullført".


c. Hvis det feiler fortsett til steg 9.d og hvis suksessfullt gå til Steg 10.


d. Installer MSXML3 på ny ved å gå til http://www.microsoft...;displaylang=en (kun på Engelsk).


e. På bunnen av siden klikk på linken tilhørende "msxml3.msi" og gå gjennom veiviseren for å fullføre installasjonen.





Fjern proxy innstillinger i Internet Explorer og Messenger.


NB: Hvis du er koblet til gjennom et firmanettverk, kontakt systemadministrator for å sørge for at dine innstillinger er korrekt.



Start Microsoft Internet Explorer.
På "Verktøy" menyen, klikk "Alternativer for internett" og klikk deretter fanen "Tilkobling".
Klikk på "LAN innstillinger" og fjern markeringen for "Automatisk oppdag innstillinger" og "Bruk en Proxy Server.".


Hvis du er koblet til gjennom et firmanettverk, kontakt systemadministrator for å sørge for at dine innstillinger er korrekt.



Klikk "OK" to ganger for å lagre endringene.
Start MSN Messenger og klikk på "Verktøy" menyen fulgt av "Alternativer", klikk så "Tilkobling" og deretter "Avanserte innstillinger".
Hvis du har oppføringer under "SOCKS" tilkobling, klikk på "Test" for å sørge for at du har riktig informasjon for en SOCKS server tilkobling. Hvis du er koblet til gjennom et firmanettverk, kontakt systemadministrator for å sørge for at dine innstillinger er korrekt..
Klikk "OK" to ganger for å lagre endringene.





MSN Messenger kan være blokkert av en brannmur. For å få stegene for å tillate Messenger gjennom de mest brukte brannmurene, gå til


http://messenger-support.spaces.live.com/b...!3772.entry (kun på Engelsk)





Utfør følgende for Internet Explorer innstillinger:

Start Microsoft Internet Explorer.
Sørg for at Internet Explorer IKKE er satt til å jobbe frakoblet. I Internet Explorer klikk på "Fil" mnyen og sørg for at det ikke er markert for "Jobb Frakoblet".



På "Verktøy" menyen, klikk "Alternativer" for internett".
Klikk fanen "Generelt".



Under "Midlertidige internett filer", klikk på "Slett filer".
Marker for "Slett frakoblet innhold" og klikk "OK".
I vinduet for "Alternativer for internett", klikk fanen "Innhold".
Under "Sertifikater", klikk "Tøm SSL Status".
Når du mottar en melding som sier at SSL cache ble suksessfult tømt, klikk "OK".
Klikk på fanen "Avansert" og klikk så "Gjenopprett Standarder".
Klikk "OK" for å lukke vinduet for "Alternativer for internett".





Tøm oppføring i vertsfilen:

Klikk "Start", klikk "Kjør" og skriv inn %windir%\system32\drivers\etc


Og trykk så "ENTER".



I Microsoft Windows Explorer mappevinduet som åpnes, se etter Vertstfilen (Hosts filen).
Høyreklikk på filen, klikk "Åpne med" og klikk så "Notepad".
Slett enhver oppføring som er relatert til passport.com domenet, slik som Loginnet.passport.com, LoginMSNIA.passport.com, eller Login.passport.com, passport.net
Lagre og lukk Vertsfilen.





Tøm DNS cache:

Klikk "Start", klikk "Kjør" og skriv inn cmd og trykk så "Enter".
I command prompt, skriv inn ipconfig /flushdns og trykk "Enter". Denne kommandoen fjerner alle DNS oppføringer som har vært lagret.


c. Logg på MSN Messenger igjen.

Get the newest version of messenger.

1. Log on to check if the problem still is there

2. Try logging onto Webmessenger which can be found here: http://webmessenger.msn.com/

3. If it works go onto nr. 5

4. If you get a password related error go onto http://login.live.com/ and reset your password.

5. Start MSN/WLM write your e-mail and password and log on.
a. In the main window delete your e-mail, choose "forget me" and follow the steps.
b. Write your e-mail and password and log on.
c. If it still doesn't work continue down.

6. Confirm the date and time settings
a. Click Start > Run > write
CONTROL timedate.cpl
> press "ENTER"
b. Confirm that the settings are correct.

8. Register safety DLL files again:
a. Click Start > Run > write
CMD
> press "ENTER"
b. After every command you'll get a confirmation. Wait for this message before you go on to the next command.

REGSVR32 softpub.dll 


REGSVR32 wintrust.dll 


REGSVR32 initpki.dll 


REGSVR32 Rsaenh.dll 


REGSVR32 Mssip32.dll 


REGSVR32 Cryptdlg.dll 


REGSVR32 Dssenh.dll 


REGSVR32 Gpkcsp.dll 


REGSVR32 Slbcsp.dll 


REGSVR32 Sccbase.dll
8.Register the MSXML registries again
a. Start > Run > write
REGSVR32 MSXML3.dll
> press "ENTER"
b. If it's succesfully don you'll get a confirmation
c. If it still fails go onto 8.d, if succcesfull go onto nr 10
d. Install MSXML3 again goto: http://www.microsoft...displaylang=en] http://www.microsoft...;displaylang=en[/url]
e. On the bottom of the page click on the link: msxml3.msi and follow the steps.

9. Remove the proxy settings in IE and MSN/WLM
a. Start IE (Internet Explorer)
b. On the "tools" menu, click "alternates for internet" > Connections.
c. Click "LAN settings" > remove the mark for "Automatically detect settings" and "use a Proxy Server"
d. Click "OK" twice to save the changes.
e. Start MSN/WLM > click "tools" > "alternates" > "connection" > "advanced settings"
f. If you have something undes "SOCKS" > click "Test" to make sure it works.
g. Click "OK" twice to save.

10. MSN/WLM can be blocked by a firewall, go here to allow msn with the most firewalls http://messenger-support.spaces.live.com/b...!3772.entry

11. Do this in IE
a. Start IE
b. Make sure IE isn't[u] set to work in disconnected mode.
In the "File" menu make sure "Work disconnected" is not marked.

a. On the "tools" menu > click "alternates for internet"
b. Click "general"

c. If IE 6: "Temporarly internet files" > "delete files".
d. Mark "remove disconnected files" > "OK"
e. In the "Alternates for internet" window, click "content"
f. Under "sertificates", click "Delete SSL Status"
g. "OK"
h. Click "Advanced" > "Restore standard settings"
i. Click "OK"

12. Delete the hostfile:
a. Click "Start" > "Run" > write
%windir%\system32\drivers\etc
> "ENTER"
b. In Windows Explorer look for the "hosts" file.
c. Right click on it > "open with" > choose "notepad".
d. Delete everything which is related to passport.com like Loginnet.passport.com or LoginMSNIA.passport.com
e. Save and close the hostfile.

13. Empty DNS cahche:
a. click "Start" > "Run" > write
CMD
> "ENTER"
b. In Command Prompt, write
ipconfig /flushdns
> "ENTER"
c. Logg onto MSN/WLM

Edited by Unox, 05 February 2007 - 09:08 AM.

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