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Hangs up after some hours use

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Norton Internet Security 2006 hangs up after some hours use, and so does the computers abillity to shut down and restart. I have allready posted a HJT log about another problem, and is free of virus, spyware and so on. plz help
Hi Unox, A little more information will be useful here. Specifically: What AntiVirus tool did you have installed, prior to Norton Internet Security 2006? Did you install Norton Internet Security 2006 yourself? Did you "completely" uninstall your prior AntiVirus tool before installing Norton Internet Security 2006? Did you take any steps to clean your Registry of the prior AntiVirus prior to installing Norton Internet Security 2006. What features of Norton Internet Security 2006 did you allow during the installation? Are you currently considering a complete uninstall of Norton Internet Security 2006? ….And now some information about your machine and operating system. What Operating System is running on the troubled machine? Please describe the machine CPU RAM Hard Drive (free space) Norton has been receiving a ton of negatives on the internet recently. That bad press does not mean that it is a bad product. However, you present difficulty may indicate that Norton is having problems running on your machine, in your Operating System and Software environment. With the requested information, we may be able to assist. Otherwise, you can Google for additional information about your current situation. Key words to search: "uninstall Norton" or Norton Internet Security 2006 or reviews of Norton Internet Security 2006 Best Regards
Hi, I haven't had any other antivirusprogrames other than Norton Internet Security 2006. I installed it my self, I allowed every futures, I installed it on an other drive than C. I'm not considering to unistall Norton, because if I need to do any changes I can always reboot and do it on the start of my computer, I have also tried to uninstall it wich didn't help, now the system is formated and reinstalled from the time I did that. Some other info is that I got it from my internet suplier, so I downloaded it from their site. The computer runs on Windows XP Pro SP2 Norwegian, Norton is also on Norwegian. CPU: Pentium® 4 2,8GHz Ram: 1GB Hard Drive: C: Total - 39GB free space - 14,5GB The one that Norton is on: Total - 88,6GB free space - 82,6GB
Even though ive only using a pc for a few months i have gathered that MANY MANY people have MANY MANY problems with norton security products and i see many more people warning NOT to touch it with a barge pole than what i do singing it`s praises………(just a pc learners two bobs worth)….GOOD LUCK
Hi Unox,

The problems with your computer hanging/failing to shut down may be connected with you having Norton Installed on a different drive to Windows XP.

Norton generally integrates very tightly with Windows so unless you have very compelling and powerful reasons for putting it on a different drive it might be worth considering changing it, although this will entail a bit of work on your part. If you are thinking seriously about doing this then the following strategy might help.

1 Download a free anti-virus product such as AVG together with all (manual) update signatures. (Don't install it yet)
2 Download a free firewall product such as Zone Alarm, check you have the latest updated version.
3 Download the Norton uninstaller+instructions for your product. (just in case you have problems with the normal uninstall routine!)
4 Disconnect from the Internet
5 Back-up/copy all important data, settings, information, or take an "Image" (just in case of problems)
6 Now reboot and uninstall Norton (don't forget "Live Update" and any other traces of Norton.)
6 Reboot and install your anti-virus and firewall on the same drive as Windows XP (rebooting in between) apply updates you downloaded manually before going back on-line
7 Reboot and see if that's helped.
8 Consider now leaving well alone if everything is working satisfactorily or otherwise continue with:
9 Uninstalling your new anti-virus and firewall and replacing with Norton.
10 The main thing is, to ensure that, you are protected at all times by anti-virus and a firewall but not to have two versions installed at the same time (they tend to conflict and give even worse symptoms!)

It's a fair bit of work and there is no guarantee of success, so its your call as to whether or not you go ahead.
Best of luck!

Regards
paws
Hi, sorry for not replying faster. I have done as you told me, now I have norton again on the C drive, and it works. Thank's for all the help
Hi Unox,

in an earler post you indicated that all was working well.
But now it isn't.

You write:

now that I reinstalled my computer


What do you mean by this?
for instance: Did you reinstall your XP operating system (Repair Install or format and clean install)

What problems or changes occured that prompted you to take the action of:"now that I reinstalled my computer"

Best Regards
Hi Dough, sorry for not explaining good enough. It was working fine until I reinstalled WINDOWS XP (not repair or format), I did just as last time (Install it on the C: drive), but now it's the same. What else I have noticed is that norton also crashes, and filetransfers on programs like MSN goes slow. Why I reinstalled it was because I had many problems, wich weren't solved (Like my MSN problem, wich was alike with other programs, and so on) The computer was virus free before I reinstalled it, and it's most likely not to have any now.
Hi Unox,

Please Run a PCPitstop Full Test and Post the TechExpress Link to your Results.
http://www.pcpitstop.com
Perhaps then we can give you more informed recommendations.

Best Regards
Please start by Cleaning up Junk Files Start - Run - (type)cleanmgr.exe Next: Control Panel - Internet Options click - Delete Cookies click - Delete Files (and allow for offline content to be deleated) Next Defragment all of your Drives. Then we'll take a look at the Start Menu. You are losing some speed/performance by having Hyberfil.sys running. Right-Click on any empty space on your Desktop Select - Properties Select - Screen Saver Press - Power Settings (may just be a button marked Power) Select - Hibernate Clear the Box in front of "Enable hibernation Keep us posted with your results. Best Regards
Now is that done, I'll wait a day or two to see how it goes. If you have anything else to recomend doing, I would love to heare that too. Thanks again :wavey:
Your CPU is already working too hard at Boot time due to the background processes running at StartUp.

Consider "disabling" the following in MSCONFIG - StartUp(tab)

ATI Hotkey Utility ATI Technologies Inc. C:\WINDOWS\system32\Ati2evxx.exe
Office XP speech Microsoft Corporation C:\WINDOWS\system32\ctfmon.exe
SoundMax controls Analog Devices, Inc. C:\Programfiler\Analog Devices\Core\smax4pnp.exe
avgas.exe Anti-Malware Development a.s. C:\Programfiler\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
MSN Messenger Microsoft Corporation C:\Programfiler\Messenger\msmsgs.exe
ATI Technologies Inc. C:\Programfiler\ATI Technologies\ATI.ACE\CLI.EXE
Anti-Malware Development a.s. C:\Programfiler\Grisoft\AVG Anti-Spyware 7.5\guard.exe
TeamSpeak Systems M:\Teamspeak2_RC2\TeamSpeak.exe



Comment:

Disabling doesn't remove the above processes from your machine, and they remain available for you to run manually.
Unless you very frequently adjust your Sound and ATI video settings, you will probably never use these processes after setting them up.
MSN messenger can be started manually when want to you use it.
TeamSpeak can be started manually when you want to use it.
The two AVG Anti-Malware processes will be activated when you manually click on it to scan. This is an excellent product (used to be Ewido), but it consumes a huge amount of system resources and can be disabled when not in use.


I'm afraid that I'm with PAWS when it comes to your Norton/Symantec utility.
Please notice that it shows 11 processes running active from StartUp. (not to mention the Services load)
AVG AntiVirus plus Zone Alarm Firewall will keep your machine protected with much less impact on CPU/RAM resources.

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You have fairly good Internet Upload and Download, but will benefit from making the recommended changes to your Receive Buffer. (follow the detailed instructions on that page of the Pit Test to adjust size to 64240.
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make the recommended change in IE browser cache size - set it at 80mb
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You are only getting 69% of expected performance from your RADEON X700 Series.
this "could" be caused by the above mentioned "background" processes, so make those changes and test again, before addressing the RADEON X700 Series specifically.
Then you can consider updating the RADEON X700 Series - Drivers from the manufacturer's website.
—————————

Very Important: Window XP Pro SP2 requires alot of "elbow room" when functioning. You have your windows installed on a 4 gig partition. I'd generally recommend 10 gig, since other programs are sometimes "closely associated" with Windows.
For instance: Norton/Symantec embeds itself in the OS very closely.
Even if you "install Norton/Symantec or other applications like AVG/Ewido and Office, video editing type programs on a totally separate Drives; they will insist upon placing some of their files and activities into C:\

Conclusion: You will benefit from making your C:\ partition much larger, even at the expense of losing one of your other Drive letter designations.
For instance you could do without E\: if E:\ (you have it labled "RAM) is being used as your Paging/Swap File, then it makes no sense to have it as a separate Partition unless you have a "huge" hard drive. The best way to allocate Paging/Swap File is onto a physically separate 2nd hard drive.
Why? Because when an application "calls for" SwapFile space on the Hard Drive, it is also "running" from that same Hard Drive. Therefore the I/O read/write is "competing for transmission time on the same IDE ribbon channel. This slows down the already swapped/simulated RAM, and slows down the application itself, thereby defeating the purpose of even using SwapFile.
Placing the Paging/Swap File resources on your C:\ Drive may make them more readily available than having them on E:\ unless E:\ is a physically separate Hard Drive on separate (secondary IDE) ribbon.
Your Mileage may vary. :P

Best Regards

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