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HJT log-Need some expert eyes

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Post #1
Father-in-laws computer is sluggish. You guys have really been a helping hand in other matters with my computer. Just need someone with some experience to have a look at this one.



Logfile of HijackThis v1.99.1
Scan saved at 2:46:36 PM, on 5/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Lexmark\Lexmark Precision Photo\MemCard.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\InterMute\IMStart.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Documents and Settings\Owner\My Documents\Dana's Documents\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cox.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [LXBSCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBStime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Lexmark\Lexmark Precision Photo\MemCard.exe -startup
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: lxbs_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbscoms.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #2
Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ario&pf=desktop
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

Reboot in safe mode, instructions here.
Some of these files my have hidden atributes.
Click Here Should you need instructions for Showing hidden files and folders in Windows.
Once in safe mode, click start then my computer, navigate to the C:\Windows\Temp folder.
Open the Temp folder and go to Edit > Select All then Edit > Delete
To delete the entire contents of the Temp folder. Do not delete the folder it self!!

Then navigate to the C:\Documents and Settings\(EVERY USER)\Local Settings\Temp folder.
Open the Temp folder and go to Edit > Select All then Edit > Delete
To delete the entire contents of the Temp folder. Again Do not delete the folder it self!!

Finally go to Control Panel > Internet Options.
On the General tab under "Temporary Internet Files" Click "Delete Files".
Put a check by "Delete Offline Content" and click OK.
Click on the Programs tab then click the "Reset Web Settings" button.
Click Apply then OK.

Rescan with HJT and post a new log here.
Also please describe how your computer behaves at the moment
Post #3
Computer is just sluggish. Seems that the virtual memory was getting bogged down. Now it is running pretty good. He installed Intermute package of several spy,pop-up and spam blocker(Spysubtract) It was bogging the Virtual memory down big time but I uninstalled all that and it made a difference. Thank you for your time. Anything else look weird? Here is the HJT log. Logfile of HijackThis v1.99.1 Scan saved at 7:22:19 PM, on 5/30/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe C:\windows\system\hpsysdrv.exe C:\WINDOWS\system32\hkcmd.exe C:\HP\KBD\KBD.EXE C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\igfxtray.exe C:\Program Files\Lexmark\Lexmark Precision Photo\MemCard.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\ISSVC.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\System32\svchost.exe C:\Documents and Settings\Owner\My Documents\Dana's Documents\Hijack This\HijackThis.exe R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [VTTimer] VTTimer.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [LXBSCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBStime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Lexmark\Lexmark Precision Photo\MemCard.exe -startup O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: lxbs_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbscoms.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #4 last edited
C:\Program Files\Java\j2re1.4.2_03\ <<< out of date Norton really puts a drag on things also.
Post #5
thanks again for your help!! I guess things are okay except out of date java. I'll look into that and see if we can come up with something else besides Norton. Take care.
Post #6
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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