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Sorry that didnt work, you need to post in one of these Windows Tech Support sites that deal with these issues, since this forum is for Malware removal, I wont be able to help you any further.
All these forums are free but like Tom Coyote, you have to sign up in order to post.
http://forums.tomcoy...hp?showforum=83 <-- Our own forum for Other Computer Problems
http://www.bleepingc...ms/forum56.html < -- Excellent XP forum
http://www.windowsbbs.com/ <-- Another all round site, look for the XP forum
http://forums.hardwa...m/ikonboard.cgi <-- Another good one.
Here are some free programs and tips for keeping your system up to date, and to help keep all the riff raff out of your system.
System Restore makes regular backups of all your settings, if you ever had to use this program to restore your
system to a previous date, you will be infected all over again so we need to clean out the previous Restore Points
Turn off System Restore.
* Right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* Check Turn off System Restore on all Drives.
* Click Apply, and then click OK.
Reboot your System
Turn ON System Restore.
* Right-click My Computer.
* ClickProperties.
* Click the System Restore tab.
* UN-Check Turn off System Restore on all Drives.
* Click Apply, and then click OK.
* Go to Start/ Control Panel/ Performance and Maintenance/ System Restore/ Create a New Restore Point
You can name the restore point anything you like, something that you can remember, You will have to be in Catagory View to see this
Download and Install CCleaner
* Click on Run Cleaner
Tutorial for CCleaner
* Open INTERNET EXPLORER
* Click on the TOOLS MENU
* Then INTERNET OPTIONS
* At the GENERAL TAB (which should be the first tab you are currently on),
* click on the DELETE FILES BUTTON and put a checkmark in DELETE ALL OFFLINE CONTENT.
* Then press the OK BUTTON . This may take quite a while, so do not be alarmed with how long it takes.
* When it is done, your Temporary Internet Files will now be deleted.
Now Empty your Recycle Bin
* Make sure that your ANTI-VIRUS SOFTWARE is up to date and run a full scan at least once aweek.
* Here are Free Anti-Virus Programs if you need one
AVG Free Edition
AntVir Personal Edition
* Spybot Search and Destroy 1.4
Check for Updates/ Immunize and run a Full System Scan on a regular basis.
* Ad-Aware SE Personal 1.06
Check for Updates and run a Full System Scan on a regular basis.
* Spyware Blaster It will prevent most spyware from ever being installed.
* Spyware Guard It offers realtime protection from spyware installation attempts.
* Win Patrol This program will warn you when any changes are being made to your system and
give you the option to deny the change.
* IE- Spyad IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents downloads and (cookies etc) from the sites listed, although you will still be able to connect to the sites.
* Firefox Browser
It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both. When it asks you if you want it to be your default browser, say NO and take the checkmark out of the box to ask you again. After you use this for awhile, you will want to make it your default.
* Thunderbird Mail There companion mail program was highly favored in PCWorld Magazine, this has a good spam filter and is more secure than Outlook Express.
* Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.
* WINDOWS UPDATES - Enable Automatic Updates
Right click on MY COMPUTER/Click on PROPERTIES/ AUTOMATIC UPDATES and put a mark in the radio button
DOWNLOAD UPDATES FOR ME BUT LET ME CHOOSE WHEN TO INSTALL THEM.
* Go to START/ CONTROL PANEL> PERFORMANCE AND MAINTENANCE> REARRANGE ITEMS ON YOUR HARD DISK TO MAKE PROGRAMS RUN FASTER
This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile.
Thanks for stopping by Tom Coyote, I'm glad I could help you rid your system of malware.
If you go back to a date prior to you noticing that your Outlook was not working, it may or may not fix it, will you get infected again, hard to say. If you wind up back here we can just clean you up again.
BUT....this is totally up to you.
I think what I would do is to post on our forum, there are some great people in there and I am sure there is a way around without using system restore. Just let them know you posted in this forum and that we cleaned an infection off your system.
Ken
