13 replies to this topic

[phoenixarizona]

I hope i've posted this in the right place.......i have Macafee which when i start up my pc tells me i have a virus but when i do a scan nothing is found......anyhow, this my hijackthis logfile.

Thanks for any help.


Logfile of HijackThis v1.99.1
Scan saved at 15:08:48, on 01/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atmclk.exe
C:\WINDOWS\system32\dcomcfg.exe
C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\WINDOWS\system32\ctfmon.exe
c:\PROGRA~1\mcafee.com\mps\mscifapp.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Computer Problems\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Tiscali 10.0
O2 - BHO: Nothing - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\system32\hp830A.tmp (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [DelayShred] C:\PROGRA~1\McAfee\MCAFEE~1\SHREDD~1\SHRED32.EXE /q C:\DOCUME~1\Iain\LOCALS~1\TEMPOR~1\Content.SH!
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesuk.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...90/mcinsctl.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,23/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~2\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)


Would seriously appreciate some help...thanks in advance

[Thunder]

Hello phoenixarizona,

1. Download roguescanfix.exe to your desktop.
Doubleclick roguescanfix.exe to install.
This will create a new folder on your desktop called roguescanfix.
Do not use this yet!

2. Run HijackThis and check the following entry:O2 - BHO: Nothing - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\system32\hp830A.tmp (file missing)
Close all open windows EXCEPT HIJACKTHIS and click Fix Checked. Close HijackThis.

3. Clean your Cache and Cookies in IE:

• Close all instances of Outlook Express and Internet Explorer
• Go to Control Panel > Internet Options > General tab
• Click the "Delete Cookies" button
• Next to it, Click the "Delete Files" button
• When prompted, place a check in: "Delete all offline content", click OK

* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):

• Go to Tools > Options.
• Click Privacy in the menu on the left side of the Options window.
• Click the Clear button located to the right of each option (History, Cookies, Cache).
• Click OK to close the Options window
  Alternatively, you can clear all information stored while browsing by clicking Clear All.
  A confirmation dialog box will be shown before clearing the information.

* Clean other Temporary files + Recycle bin

• Go to start > run and type: cleanmgr and click ok.
• Let it scan your system for files to remove.
• Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
• Press OK to remove them.

4. Open the roguescanfix folder and click: Run.bat
This tool needs internet connection so it can download an additional file to let the tool work properly.
If your firewall gives an alert, allow it instead of blocking it.
Let the tool perform its job.
The icons will disappear temporarely from your desktop, and reappear. This is normal.
Wait until the message Completed script execution is displayed, and click OK.
Click Exit to close down bfu.
Finally: click OK to start the Spyfalcon and/or Spywarequake uninstaller (if an unistaller is still found), and click uninstall.
WARNING: You will be asked to reboot your computer. Wait until the uninstallers did their job before clicking YES.

5. Please run an onlinescan with panda: (please use this scanner instead of any other scanner!)
Panda Online
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

6. Post the contents of the Panda scan report (or the Bitdefender log) in your next reply along with a new HijackThis Log,
by using Add Reply.

Greetings,
Thunder

[phoenixarizona]

Hi...thanks for your help...very kind...here is the panda scan report followed by the new hijackthis log.




Incident Status Location

Adware:adware/emediacodec Not disinfected C:\Documents and Settings\All Users\Desktop\Online Security Guide.url
Adware:adware/securityerror Not disinfected C:\Documents and Settings\Iain\Favorites\Antivirus Test Online.url
Spyware:Spyware/New.net Not disinfected C:\Documents and Settings\Iain\Local Settings\Temp\is-ECKAA.tmp\NNTRDA638.EXE
Hacktool:HackTool/EvID Not disinfected C:\Program Files\PPLive TV\SynaLiveSetup.exe[EvID4226Patch.exe]
Spyware:Spyware/New.net Not disinfected C:\WINDOWS\NDNuninstall6_98.exe
Spyware:Spyware/New.net Not disinfected C:\WINDOWS\NDNuninstall7_14.exe
Spyware:Spyware/New.net Not disinfected C:\WINDOWS\NDNuninstall7_22.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\SYSTEM32\atmclk.exe
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\SYSTEM32\ldA6BF.tmp
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\SYSTEM32\regperf.exe
Adware:Adware/WUpd Not disinfected C:\WINDOWS\SYSTEM32\ustart.exe



Logfile of HijackThis v1.99.1
Scan saved at 20:50:54, on 02/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
c:\PROGRA~1\mcafee.com\mps\mscifapp.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\atmclk.exe
C:\WINDOWS\system32\dcomcfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Computer Problems\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Tiscali 10.0
O2 - BHO: Nothing - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\system32\hp1059.tmp
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [DelayShred] C:\PROGRA~1\McAfee\MCAFEE~1\SHREDD~1\SHRED32.EXE /q C:\DOCUME~1\Iain\LOCALS~1\TEMPOR~1\Content.SH!
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesuk.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...90/mcinsctl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,23/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O17 - HKLM\System\CS2\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~2\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)



Thanks again...really appreciate it.

[Thunder]

Hello phoenixarizona,

Let's do some more cleaning up:

1. Go to Start > Settings > Control Panel > Software, and by using Add/Remove programs remove if found:New.net or NewDotNet
It may not be present in the Software list.
If it isn't, see if, using Windows Explorer, you can find an uninstaller in the folder C:\Program Files\NewDotNet. The uninstaller will be called uninstallX_XX.exe, where the X's stands for numbers.
If not, look in the C:\Windows or C:\Winnt, there it will be called NDNuninstallX_XX.exe

If you still haven't found it, you can use this uninstaller: uninstall6_90.exe.
After removal, you may be prompted to reboot. Please reboot even if not prompted.
However, before using this last means, please download WinsockXPFix and LSP-Fix.
If you can not connect to the Internet after removing New.net, please run the WinsockXPFix program I had you download earlier.
If you still can not connect to the Internet, please run the LSP-Fix program, and click on the finish button. Reboot and you should be able to get back on..

2. Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.
Don't use it yet.
DO NOT RUN IT YET!

3. Please download, install, and update the NEW free version of Ewido anti-malware:

• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
• From the main ewido screen, click on update in the left menu, then click the Start update button.
• After the update finishes (the status bar at the bottom will display "Update successful")
• Close ewido. DO NOT RUN IT YET.

4. Boot into Safe Mode:
Restart your computer and tap F8 before WinXP starts to load and choose Safe Mode.
If done right a Windows Advanced Options menu will appear.
Select the Safe Mode option and press Enter.

5. Start HijackThis, close all open windows leaving only HijackThis running.
Place a check against each of the following if still present:O2 - BHO: Nothing - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\system32\hp1059.tmp
Click Fix Checked and exit HijackThis.
Make sure your Internet Explorer is closed when you click Fix Checked!

6. Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; I need that log afterwards.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

7. Run Ewido anti-malware:

• Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
• • NOTE: During some scans with ewido it is finding cases of false positives.
    # This means you will need to step through the process of cleaning files one-by-one.
    # If ewido detects a file you KNOW to be legitimate, select none as the action.
    # DO NOT select "Perform action on all infections"
    # If you are unsure of any entry found select none for now.
• When the scan finishes, click on "Save Report". This will create a text file. Save it to your Desktop.

8. Restart your computer in Normal Mode.

9. Please post the contents of C:\rapport.txt and a new HijackThis log,
as well as the log from ewido.

Greetings,
Thunder

[phoenixarizona]

Hi...sorry for delay in replying....only get the chance to try everything when i get home from work. I have had a few problems when it got to running the EWIDO software...the scan gets to 99.9% and then it crashes...it has happened 4 times now. There are always a lot of cydoor programmes at this point and whether i click 'remove' or 'none', it still crashes.

For what it's worth here are the rapport log and the new hijackthis log....thanks again




SmitFraudFix v2.39

Scan done at 20:19:40.31, 03/05/2006
Run from C:\Documents and Settings\Iain\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600]

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\WINDOWS\system32\atmclk.exe Deleted
C:\WINDOWS\system32\dcomcfg.exe Deleted
C:\WINDOWS\system32\ld????.tmp Deleted
C:\WINDOWS\system32\ot.ico Deleted
C:\WINDOWS\system32\simpole.tlb Deleted
C:\WINDOWS\system32\stdole3.tlb Deleted
C:\WINDOWS\system32\ts.ico Deleted
C:\WINDOWS\system32\1024\ Deleted
C:\DOCUME~1\Iain\FAVORI~1\Antivirus Test Online.url Deleted

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» End



Logfile of HijackThis v1.99.1
Scan saved at 22:34:20, on 03/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
c:\PROGRA~1\mcafee.com\mps\mscifapp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Computer Problems\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Tiscali 10.0
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [DelayShred] C:\PROGRA~1\McAfee\MCAFEE~1\SHREDD~1\SHRED32.EXE /q C:\DOCUME~1\Iain\LOCALS~1\TEMPOR~1\Content.SH!
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesuk.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...90/mcinsctl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,23/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{0C7A71D4-3F0B-4E2C-8419-644FB32FE3EA}: NameServer = 194.72.9.34 194.72.0.114
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~2\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)



Thank you

[phoenixarizona]

Hi...just a further update....even though i was unable to fully run EWIDO, at the moment there is no sign of the virus...all the pop ups have stopped, my homepage is back to normal and when i reboot, Macafee no longer says i have a virus...i still need to do a full virus scan tomorrow. is there anything else i should do at this stage? and i just want to say thanks again for all your time and help...would have had no idea whatsoever myself....much appreciated!

[Thunder]

Hello phoenixarizona,

Your log looks clean now.

Regarding that problem with ewido,
it might be a good idea to install, update and run
Spybot-Search & Destroy, to remove the bulk of spy- and adware first.
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

Finally, another Panda scan should trace any leftovers.
Please post the result log here, so we can check if anything remains.

Greetings,
Thunder

[phoenixarizona]

Hi...i installed everything as suggested...still no sign of the virus but there appears to still be various spyware/adware on my computer........here's is the pandascan log. Incident Status Location Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Iain\Application Data\Mozilla\Firefox\Profiles\63gshqjf.default\cookies.txt[.com.com/] Spyware:Cookie/Ccbill Not disinfected C:\Documents and Settings\Iain\Cookies\iain@ccbill[1].txt Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Iain\Cookies\iain@com[1].txt Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Iain\Cookies\iain@go[1].txt Spyware:Cookie/Xmts Not disinfected C:\Documents and Settings\Iain\Cookies\iain@xmts[2].txt Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Iain\Desktop\SmitfraudFix\SmitfraudFix\Process.exe Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Iain\Desktop\SmitfraudFix.zip[SmitfraudFix/Process.exe] Spyware:Spyware/New.net Not disinfected C:\Documents and Settings\Iain\Local Settings\Temp\is-ECKAA.tmp\NNTRDA638.EXE Adware:Adware/SecurityError Not disinfected C:\Program Files\Computer Problems\backups\backup-20060503-201505-289.dll Spyware:Spyware/New.net Not disinfected C:\Program Files\Computer Problems\uninstall6_90.exe Hacktool:HackTool/EvID Not disinfected C:\Program Files\PPLive TV\SynaLiveSetup.exe[EvID4226Patch.exe] Spyware:Spyware/New.net Not disinfected C:\WINDOWS\NDNuninstall6_98.exe Spyware:Spyware/New.net Not disinfected C:\WINDOWS\NDNuninstall7_14.exe Spyware:Spyware/New.net Not disinfected C:\WINDOWS\NDNuninstall7_22.exe Adware:Adware/SecurityError Not disinfected C:\WINDOWS\SYSTEM32\regperf.exe Adware:Adware/WUpd Not disinfected C:\WINDOWS\SYSTEM32\ustart.exe What should i do next? Thanks again

[Thunder]

Hello phoenixarizona,

Just a few leftovers to clean up :

Hacktool:HackTool/EvID Not disinfected C:\Program Files\PPLive TV\SynaLiveSetup.exe[EvID4226Patch.exe] is a false positive, no need to worry about that one.

You can delete the SmitfraudFix folder from your Desktop now.

1. Clean your Cache and Cookies in IE:

• Close all instances of Outlook Express and Internet Explorer
• Go to Control Panel > Internet Options > General tab
• Click the "Delete Cookies" button
• Next to it, Click the "Delete Files" button
• When prompted, place a check in: "Delete all offline content", click OK

* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):

• Go to Tools > Options.
• Click Privacy in the menu on the left side of the Options window.
• Click the Clear button located to the right of each option (History, Cookies, Cache).
• Click OK to close the Options window
  Alternatively, you can clear all information stored while browsing by clicking Clear All.
  A confirmation dialog box will be shown before clearing the information.

* Clean other Temporary files + Recycle bin

• Go to start > run and type: cleanmgr and click ok.
• Let it scan your system for files to remove.
• Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
• Press OK to remove them.

2. Download KillBox and unzip it to your desktop.

Open Killbox and select the Delete on reboot option.
Copy and paste the following text (in bold) to the field labeled "Full path of file to delete":C:\Documents and Settings\Iain\Local Settings\Temp\is-ECKAA.tmp\NNTRDA638.EXE
C:\Program Files\Computer Problems\backups\backup-20060503-201505-289.dll
C:\Program Files\Computer Problems\uninstall6_90.exe
C:\WINDOWS\NDNuninstall6_98.exe
C:\WINDOWS\NDNuninstall7_14.exe
C:\WINDOWS\NDNuninstall7_22.exe
C:\WINDOWS\SYSTEM32\regperf.exe
C:\WINDOWS\SYSTEM32\ustart.exe
Press the Delete button (the button that looks like a red circle with a white X in it).
A first dialog box will ask if you want to delete the file on reboot, press the YES button.
A second dialog box will ask you if you want to REBOOT now. Press the YES button.
Your computer will reboot.

And that should have taken care of your problems.
Let me know if anything else still shows up.

Greetings,
Thunder

[phoenixarizona]

Hiya, I did another panda scan and it still found some things....here's the log. Incident Status Location Adware:Adware/SecurityError Not disinfected C:\!KillBox\backup-20060503-201505-289.dll Spyware:Spyware/New.net Not disinfected C:\!KillBox\NDNuninstall6_98.exe Spyware:Spyware/New.net Not disinfected C:\!KillBox\NDNuninstall7_14.exe Spyware:Spyware/New.net Not disinfected C:\!KillBox\NDNuninstall7_22.exe Spyware:Spyware/New.net Not disinfected C:\!KillBox\NNTRDA638.EXE Adware:Adware/SecurityError Not disinfected C:\!KillBox\regperf.exe Spyware:Spyware/New.net Not disinfected C:\!KillBox\uninstall6_90.exe Adware:Adware/WUpd Not disinfected C:\!KillBox\ustart.exe Hacktool:HackTool/EvID Not disinfected C:\Program Files\PPLive TV\SynaLiveSetup.exe[EvID4226Patch.exe] What do you recommend?

[Thunder]

Hello phoenixarizona,

As I explained, you don't need to worry about SynaLiveSetup.exe

The other files are now contained, as you can see from their location, in the backup folder of !KillBox.
You can delete !KillBox from your Desktop. Make sure to empty the Recycle bin.

-----------------

Below I have included some recommendations on how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously ; these few simple steps can stave off the vast majority of spyware problems.

1. Please navigate to http://windowsupdate.microsoft.com/ on a regulare basis and download all the "critical updates" for Windows, including the latest version of Internet Explorer.
This can patch many of the security holes through which attackers can gain access to your computer.

2. Make sure to keep your antispyware programs up-to-date and to run them regularly[/color][/b], as this can prevent a great deal of spyware hassle.

3. Please consider using an alternate browser. Mozilla's Firefox browser is very good and more secure than Internet Explorer, immune to almost all known browser hijackers, and also has a built-in popup blocker (as an added benefit!) . If you are interested, Firefox may be downloaded from here:
http://www.mozilla.o...oducts/firefox/

Please also read Tony Klein's excellent article: How I got Infected in the First Place
Hopefully this should take care of your problems!

Greetings,
Thunder

[phoenixarizona]

hi there Thunder...just wanted to say one more time thank you for all your help...made such a difference having someone tell me what i needed to do. I've read everything you suggested and installed everything and i use mozilla as well now so with a bit of luck i might avoid a repeat of all this.....and if i don't, i know where to come! Thanks again

[Thunder]

Hello phoenixarizona,
Glad we could be of assistance.

This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Greetings,
Thunder

[LDTate]

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php