34 replies to this topic

[LDTate]

Trying to avoid re-install Norton's.


Example: If the Liveupdate folder was here:
"c:\Documents and Settings\All Users\Application Data\Symantec\Liveupdate"
and you renamed it LiveUpdate_OLD
go to:
c:\Documents and Settings\All Users\Application Data\Symantec and create a new folder called Liveupdate


look at the files in the Liveupdate_OLD,
N.Log.LiveUpdate.liveupdate
N.Product.Catalog.liveupdate
N.Configuration.Log.LiveUpdate
N.Settings.Liveupdate

Where a digit from one to six is substituted for the letter "N" in my example.
pick the oldest ones of each name type, and copy into the NEW Liveupdate folder.
Then I rename the copies to eliminate the leading digit and period.

See if that works.

[ajb]

can't fimd any of the files you mentjoend here is what I found settings default allunotify aupdate lsetup luall luall? luall.cnt lucomserver lucomserverPS.DLL ludiroc LUINFO LUInit LUINSDLL.DLL LuPre.Con.DLL LuResult NDETECT NetDetectcontroller.DLL ProductregCom.DLL ProductregComPS.DLL Readme S32Live1.DLL S32LUCP1 S32LUIS1.DLL S32LUWI1.DLL SYmantecRootinstaller

[LDTate]

Does this have a extention that is .exe or .com lsetup?

If so, copy to new Liveupdate folder and double click it.

[ajb]

has a file named live update installer - whcih I copied over, double clicked and got an error that said error loading DLL

[LDTate]

OK.

Lets delete the Liveupdate folder you created.
Once it's deleted, rename the original one back to Liveupdate like it was.

Now lets see if their fix works:

http://service1.syma...src=bar_sch_nam

[ajb]

got me to this apge which says I have a 3rd party firewall - of course I do not know where - I thought my firewall was only from Norton



Configuring your firewall for use with Norton AntiVirus 2004 or 2005

Situation:

This page tells how to set up your non-Symantec firewall software program to work with Norton AntiVirus 2004 or Norton AntiVirus 2005.

Solution:
If you have Norton Internet Security or Norton Personal Firewall, these programs come preconfigured for use with Norton AntiVirus and other Symantec products.

For configuration information for your non-Symantec firewall, click the icon to the left of your product to either expand ( ) or collapse ( ) the section. (If you cannot open a section, then your Web browser does not let scripts run, or the Windows Script host is not working. Read Cannot expand sections in a Symantec Knowledge Base document for how to fix this. Come back to this page when you are finished.)



Windows XP Internet Connection Firewall (ICF) or Windows Firewall

Windows XP Internet Connection Firewall (ICF) or Windows Firewall
Following are the general steps to configure ICF or Windows Firewall.

Windows and Norton Internet Security and Norton Personal Firewall
If you have upgraded to Windows XP Service Pack 2, you will have Windows Firewall. If you also have Norton 2005 programs or the latest Norton 2004 program updates, and you choose to let Norton AntiVirus protect your computer, then Norton AntiVirus will be automatically configured to work with the firewall.

This is basic configuration information. For more detailed information, consult your user's manual or contact Microsoft technical support.

ICF
Follow these steps to manually configure ICF to run with Norton AntiVirus.

To configure ICF
Click Start > Control Panel.
Double-click Network Connections.
Right-click your Internet connection, choose Properties.
On the tabs, click Advanced.
Click Settings.
Ensure that the following entries are selected, and then click OK.
FTP Server
Internet Mail Server (SMTP)
Post-Office Protocol Version 3 (POP3)
Secure Web Server (HTTPS)
Web Server (HTTP)



Restart the computer.

Windows Firewall
Follow these steps to manually configure Windows Firewall to run with Norton AntiVirus.

To configure Windows Firewall
Click Start > Control Panel.
Double-click Windows Firewall.
On the Exceptions tab, click Add Program.
Click LiveUpdate-Norton AntiVirus.



Click OK.
Click OK to close the program.
McAfee Firewall

McAfee Firewall
The following information provides general steps on how to auto configure McAfee firewall. For more information, consult your user's manual or contact McAfee Technical Support.

To configure McAfee Firewall
Start McAfee Firewall.
Under the Tasks heading, click Configuration Assistant.
Click Next in the Configuration Assistant screen until you see the "Control Internet Programs" screen.
Click Search All Drives. When the program has finished locating all Internet enabled programs, then locate and check all Norton AntiVirus, LiveUpdate and Symantec file entries. The full list of Norton AntiVirus and Symantec shared program names is provided in the "Manual Configuration Information" section in Technical Information at the end of this document.



When finished, click Next until the dialog box with the Finish button appears, and then click Finish.
Outpost Personal Firewall

Outpost Personal Firewall
The following information provides general steps on how to auto configure your Outpost firewall. For more information, consult your user's manual or contact Outpost Personal Firewall Technical Support.

To configure Outpost Personal Firewall
Start Outpost Personal Firewall.
Click Options and Application.
Click to highlight Trusted Applications.
Click Add and enter the executable file for a Norton AntiVirus, LiveUpdate or Symantec shared application. Repeat this process for all Norton AntiVirus, LiveUpdate or Symantec applications. The full list of Norton AntiVirus and Symantec shared program names is provided in the "Manual Configuration Information" section in Technical Information at the end of this document.



When finished, click OK.


Sygate Personal Firewall

Sygate Personal Firewall
The following information provides general steps on how to auto configure your Sygate Personal Firewall. For more information, consult your user's manual or contact Sygate Technical Support.

To configure Sygate Personal Firewall
Start Sygate Personal Firewall.
Click Applications, and then select all Norton AntiVirus, LiveUpdate, and Symantec shared applications to give the files full access to the Internet. The full list of Norton AntiVirus and Symantec shared program names is provided in the "Manual Configuration Information" section in Technical Information at the end of this document.



If some of the Norton AntiVirus, LiveUpdate, or Symantec applications do not appear in the list, then consult your Sygate Personal Firewall documentation for instruction on how to add additional firewall rules.
When finished, click OK.
Tiny Personal Firewall

Tiny Personal Firewall
The following information provides general steps on how to auto configure your Tiny Personal Firewall. For more information, consult your user's manual or contact Tiny Personal Firewall Technical Support.

To configure Tiny Personal Firewall
Start Tiny Personal Firewall.
Click Windows Security. If you are not in Advanced Mode, press CTRL and F8 to enter Advanced Mode.
Click Unrestricted Applications in the Application groups section and ensure that all of the Norton AntiVirus and Symantec shared applications are added to the list. The full list of Norton AntiVirus and Symantec shared program names is provided in the "Manual Configuration Information" section in Technical Information at the end of this document.


ZoneAlarm

ZoneAlarm
The following information provides general steps on how to auto configure your ZoneAlarm Personal Firewall. For more information, consult your user's manual or contact Zone Alarm Technical Support.

To configure ZoneAlarm
Start ZoneAlarm.
From the left column click Program Control.
On the tabs, click Programs.
Insure that all of the individual Norton AntiVirus and Symantec shared applications have a green check beside them. The full list of Norton AntiVirus and Symantec shared program names is provided in the "Manual Configuration Information" section in Technical Information at the end of this document.




If you do not use any of these products and would like to know what ports to permit on your firewall, see "Manual Configuration Settings" in the Technical Information section of this document. If you need help configuring rules to allow traffic on the listed ports, contact the manufacturer of your firewall software.


If this article is not what you are looking for

If this article is not what you are looking for
If the information on this page is not what you are looking for, look at the following topics for related information from Symantec.


Subscriptions
If you have any questions about your subscription, please read How to fix subscription problems.


Software problems
Did you reach this document because you have a problem with your Symantec or Norton brand software? In most cases, solutions are available in the Symantec Knowledge Base. Here is how to find an answer.

To run the AutoFix Tool
Go to the home & home office/small business Web site.
If you have not already done so, run the AutoFix Tool from the link near the top of the page. Follow all on-screen instructions. In many cases, you will receive an answer right there, or be given the option to send the information to Technical Support. If not, go on to step 3.
If the AutoFix Tool did not provide an answer, more help is provided on the home & home office/small business Web site. These are clickable links to information on fee-based phone support, and to top installation, subscription, rebate, and other information.

To search for your particular error message or problem
In the online support page, click access free online support.
Chose your product and version from the drop-downs and click continue.
Finally, in the "search the knowledge base" section, type at least part of the error message (an error number works best) or a phrase or a few words that best describe what you see.
To the right of the text you just typed, from the drop-down, select the phrase which best describes what you just typed.
Click search. If too many results--or no results--are found, click the back button on your Web browser and refine the search by typing different words or a different phrase.


Error messages
Did you reach this document because you see an error message when you use your product or run LiveUpdate? In most cases, solutions are available in the Symantec Knowledge Base. There are two ways find this information:

Clickable link in the message
If you are using a current Symantec or Norton brand product, when an error message appears, it may display a clickable link, which looks similar to this illustration:



If you then click the "Click here. . ." link, if a document that describes the problem exists, it will open in a Web browser window. If one does not, you will see a Web page with information on how to get help.

Search the Knowledge base
To search the Knowledge base, follow the instructions in the "Software problems" section that precedes this one.


Viruses, worms, Trojans, and Expanded Threats
If Norton AntiVirus detects a threat and you are using a current version of Norton AntiVirus, when the detected threat message appears, it may display a clickable link, which looks similar to the one descried in the previous section. If it does, just click the link for more information. If there is no link, or you are just looking for information on a threat, go to the Security Response Web site. If it is a current threat, there may be information on the main page. If not, go on to the search page, enter the name of the threat in the search box, and click search.

Click the resulting link or lines for specific information.




Technical Information:

Manual Configuration Information

Manual Configuration Settings
For optimal configuration, Symantec recommends that you give the following Symantec and Windows applications unrestricted access to the Internet. However, if your security policy does not permit this, then the traffic direction, protocols, and ports have been supplied.



Program Name

File Name

Location

Action

Direction

Protocol
Ports


Common Client Application

ccApp.exe
C:\Program Files\Common Files\Symantec Shared

Permit

Outbound

TCP
25, 80, 81, 82, 83, 110, 443, 1080, 1863, 8080, 8088, 11523


Common Client Settings Manager

ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared

Permit

Inbound &
Outbound
TCP and UDP
53, 80, 443


Common Client Log Viewer

ccLgView.exe
C:\Program Files\Common Files\Symantec Shared

Permit

Outbound

TCP
80, 443


Common Client Windows Account Validation Service

ccPwdSvc.exe
C:\Program Files\Common Files\Symantec Shared

Permit

Outbound

TCP
80, 443


Symantec Renewal Center

SymcSub.exe
C:\Program Files\Common Files\Symantec Shared\LiveReg

Permit

Outbound

TCP
80, 81, 82, 83, 443, 1080, 8080, 8088, 11523


LiveReg Wizard

iralrshl.exe
C:\Program Files\Common Files\Symantec Shared\LiveReg

Permit

Outbound

TCP
80, 81, 82, 83, 443, 1080, 8080, 8088, 11523


LiveUpdate Wizard

luall.exe
C:\Program Files\Symantec\Liveupdate

Permit

Inbound &
Outbound

TCP
20,21, 80, 81, 82, 83, 443, 1080, 8080, 8088, 11523


LiveUpdate Engine COM Module

lucomserver.exe
C:\Program Files\Symantec\Liveupdate

Permit

Inbound &
Outbound

TCP
20, 21, 53, 80, 81, 82, 83, 443, 1080, 1024 -65535


Microsoft Task Scheduler Engine

mstask.exe
C:\Windows\System or C:\WINNT\System32

Permit

Inbound &
Outbound

TCP
All ports


Norton AntiVirus Quarantine Console

qconsole.exe
C:\Program Files\Norton Antivirus

Permit

Outbound

TCP
25, 110


Symantec Event Library

Symevent.386 or
Symevent.sys
C:\Program Files\Symantec

Permit

Outbound

TCP
80, 443


Symantec Event Manager Service

ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared

Permit

Outbound

TCP
80, 443


Symantec Integrator

nmain.exe
C:\Program Files\Common Files\Symantec Shared

Permit

Outbound

TCP
80, 443,


Sym Core LC

SymLcSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC

Permit

Inbound &
Outbound

TCP
80


Norton AntiVirus Information Wizard
NAVAPW32.exe
C:\Program Files\Norton AntiVirus

Permit

Inbound &
Outbound

TCP
25,110

[LDTate]

My guess it's Windows XP Firewall Do you run the Fix Tool? Is Liveupdate now working?

[ajb]

ran the fix tool - told me that I could update to a newer kind of Norton and that I had another firewall - I configured the firewall to work with windows xp and then rebooted and still Live updagte does not work - error report is the same - after all the hard work on the otehr stuff - this seems like it should be easy...

[LDTate]

Do you have the Nortons program to re-install?

[ajb]

yes I think I do - its a 2004 vesion on disk

[LDTate]

I'm not sure but I think you'll need to use Add/Remove programs and click to remove and then you should get the option to repair. If that doesn't work, use the disk to re-install

Edited by LDTate, 02 May 2006 - 06:49 PM.

[ajb]

just gives me the option to remove - even though it has a change button - when I hit it - it only gives me the remove option

[LDTate]

Only thing I can see then is remove it, then re-install it.

[ajb]

well I am getting no where fast. I uninstalled the old norton - installed the new one and the same thing basically happens - it keeps telling me I have a corrupted file for my anti virus file - I have tried to go to symantic site and fix this for the last hour but my computer keeps following the prompts by live update to restart and it gets us back to t he same place. Dazed and confused... A corrupted Settings.LiveUpdate file. This must be deleted if it is corrupted

[LDTate]

When you uninstalled it were there any folders / files left behind? A lot of times it doesn't completely remove everything. Make sure everything is gone.

Or I can give you a link to the free one I use:


Click the link and Save, Install, Update and run a full scan.
http://free.grisoft....ree_385a729.exe