3 replies to this topic

[jenha]

HELP! I have been having problems with my internet explorer and outlook. I cannot get IE6 or outlook to open. At first glance, I thought that I had the problem with the latest Microsoft updates, however, the other profiles on my computer (HP) are not having this issue. They can access IE and outlook. I have gone through the steps and removed the latest updates from Microsoft, then I reinstalled them and went through the "fix" procedure that MS has posted on its website. Still nothing. I was able to get my profile to work for a few hours and then it quit again. MS issued another "fix" on 4/25 and I downloaded it and this still did not resolve my problem. I have reinstalled/repaired several of the *.dll files, and still nothing. I am thinking that I may have some kind of spyware on my computer, but I do not know what it is. I have ran Spybot, Ad-aware, ewido (web scan), and my anti-virus and nothing seems to be helping. Any help is GREATLY appreciated!

[Juliet]

Try these two links from Microsoft......
How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
scroll to this area...Use the System File Checker tool to scan all of the protected files on your computer.
Note that you may be prompted for the Windows XP or Windows XP Service Pack 1 installation media.

Outlook Express basic repair kit
Reregister Outlook Express

[jenha]

Thanks....I have tried that already too. Still nothing. I cannot get the control pannel to open. When I go to log off, the end program window comes up and shows that it is shutting down a program. Right before XP shuts down, the control panel will open and then the computer restarts or logs off...depending. Any other suggestions are welcome!!!

[Juliet]

In the past for myself it was my antivirus security software causing the end program window to show up.
What have you tried in safe mode?
If you go into safe mode can you access the control panel then?

Have you checked into event viewer.....for logged errors?

How to view and manage event logs in Event Viewer in Windows XP

Have you check device manager for a corrupt driver?

Troubleshooting Device Conflicts with Device Manager