29 replies to this topic

[tony25]

Hi:

Two nights ago I picked up 2 desktop icons and a flashing icon in the desktop tray: I used Norton, Spydoctor, (6 times), Spysubtract, AdAware, Spybot and Spy on This, but as far as I can tell, 2 items (which may be the same thing) remain:

1: a desktop icon called "Online Security Guide" which is a link to a page which advertises "Pest Trap", "Malware Wipe", and "Spy Guard". I clicked on it twice and came up with the same page twice, but both times with a different URL; the first URL was "realsecurityonline.com" and the second was ""safetydefender.com".

2: a flashing desktop tray icon, which alternates between a red circle with a red stroke through the middle and a green wheelchair, like the kind used for wheelchair parking spaces. Every 2 or 3 minutes, this flashing icon produces a small pop-up, which says something like "WARNING: Critical system error! Your computer may have become infected with a virus: in order to correct this, please click here"...etc. Clicking on this link takes you to a page about "Spywarequake", and the URL is: "Spywarequake.com/?aff=247" or at least it was when I checked it.

So: can anyone please help me? I've read some of the blogs, and it seems I might have a relatively recent version of this spyware, and it's difficult to get rid of. Here's my Hijack This Log:

Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINNT\System32\smss.exe
D:\WINNT\system32\csrss.exe
D:\WINNT\system32\winlogon.exe
D:\WINNT\system32\services.exe
D:\WINNT\system32\lsass.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\system32\spoolsv.exe
D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINNT\System32\svchost.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\WINNT\system32\regsvc.exe
D:\WINNT\system32\MSTask.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\WINNT\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\WINNT\system32\stisvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINNT\System32\WBEM\WinMgmt.exe
D:\WINNT\system32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINNT\system32\internat.exe
D:\Program Files\Spyware Doctor\swdoctor.exe
D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
D:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\PROGRA~1\WINZIP\winzip32.exe
D:\Documents and Settings\tony rowat\Local Settings\Temp\wzf5fa\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - D:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - blank (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Spyware Doctor] "D:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpyOnThis Monitor] D:\Program Files\SpyOnThis\SpyOnThisMonitor.exe
O4 - Global Startup: hpoddt01.exe.lnk = D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - Global Startup: hp psc 1000 series.lnk = D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://d:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://d:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://d:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://d:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://d:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://d:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - D:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - D:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINNT\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

I'd appreciate it very much if someone could lend a hand, as I don't know a lot about computers: please write in simple language, or I'll get lost!

Also, I just scanned using Hijack this, and nothing in the log was checked to be fixed.

Thanks,

Tony

[LDTate]

Only for Windows XP and Windows 2000

Hello tony25, welcome to the TC Forums.

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free...mitfraudFix.zip
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.



______________________________

Please download the trial version of Ewido anti-malware 3.5 from here:
http://www.ewido.net/en/download/

• Install Ewido anti-malware.
• When installing, under Additional Options uncheck Install background guard and Install scan via context menu.
• When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok.
• The program will prompt you to update. Click the Ok button.
• The program will now go to the main screen.

You will need to update Ewido to the latest definition files.

• On the left-hand side of the main screen click the Update Button.
• Click on Start.

The update will start and a progress bar will show the updates being installed.
Once finished updating, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates. Make sure to close Ewido before installing the update.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter



This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


IMPORTANT: Do NOT run any other options until you are asked to do so!

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.


Running the Clean

Warning: running option #2 on a non infected computer will remove your Desktop background.


Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.




The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files. Proceed like this:

• Quit Internet Explorer and quit any instances of Windows Explorer.
• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click Delete Files under Temporary Internet Files.
• In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
• On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
• Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
• Click OK.

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Close ALL open Windows / Programs / Folders. Please start Ewido, and run a full scan.

• Click on Scanner
• Click on Settings
  • Under How to scan all boxes should be checked
  • Under Unwanted Software all boxes should be checked
  • Under What to scan select Scan every file
  • Click on Ok
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.

If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections and put a checkmark in the box next to Create encrypted backup, then choose clean and click Ok.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.

• Click Save Report button
• Save the report to your Desktop

Close Ewido and Reboot in Normal Mode.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter
Answer Yes to the question "Restore Trusted Zone ?" by typing
Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
______________________________

Please post:

• c:\rapport.txt
• Ewido log
• A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

[tony25]

Dear LDTate: Thanks so much for helping me. Unfortunately, I've had trouble on the first step!! I downloaded the SmitFraudFix from the link; it seems to automatically use the WinZip to download to my Desktop. When I open it (after the warning about trusting the source) and click on SmitFraudFix.cmd, something strange happens: instead of the blue screen you have put in your post, I get a red screen with a blue border acroos the top which reads: D:\WINNT\SYSTEM32\cmd.exe (across the top on the blue border) then, in the red screen: SmitFraudFix v2.35 Process.exe file missing! Unzip all the archive in a folder Press any key to continue However, I have managed the second step: the downloading and updating of EWIDO. I also notice some of my computer's operations are getting really slow, such as printing out your instructions took 10 minutes! anyways, look forward with thanks to your assistance, Tony (CN: computer neophyte)

[LDTate]

Please post: c:\rapport.txt Ewido log A new HijackThis log

[tony25]

LDTate: I'm not sure what you mean: isn't c:\rapport.txt the product of a SmitFraudFix scan? But (as I said in the above mail) that's what I can't do, cause I just get that red screen. As for an Ewido log and a new HijackThis log, no problem (I think). Please let me know. thanks, Tony

[LDTate]

As for an Ewido log and a new HijackThis log, no problem (I think). Please let me know

Post those please

[tony25]

Hi LDTate:

Some failures and some success:

a. I could not clean out temporary internet files; no desktop tab, no web tab, etc., at least in my windows 2000.

b. Could not click on scanner/settings etc. in Ewido, but did run a scan. However no "clean" option, just "remove" or "none". However, 9 infections removed.

c. Still in safe mode, I went to do the Hijack this scan- but something truly weird happened: on the desktop, there are two winzip file icons: one for hijack this, and one for Smitfraud; well, clicking on the Hijack this only brought up the smitfraud! (which is not functioning, of course). How Smitfraud moved over to the hijack this icon, I'll never know. So, I had to get out of safe mode, re=download Hijack this to my Desktop, and run a scan in regular mode.

The success, I think, is that the Spywarequake flashing icon in the tray seems to be gone, although the "Online security guide" icon is still on the desktop.

So: here are the 2 logs:

Logfile of HijackThis v1.99.1
Scan saved at 2:17:15 AM, on 28/04/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINNT\System32\smss.exe
D:\WINNT\system32\csrss.exe
D:\WINNT\system32\winlogon.exe
D:\WINNT\system32\services.exe
D:\WINNT\system32\lsass.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\system32\spoolsv.exe
D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINNT\System32\svchost.exe
D:\Program Files\ewido anti-malware\ewidoctrl.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\WINNT\system32\regsvc.exe
D:\WINNT\system32\MSTask.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\WINNT\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\WINNT\system32\stisvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINNT\System32\WBEM\WinMgmt.exe
D:\WINNT\system32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINNT\system32\internat.exe
D:\Program Files\Spyware Doctor\swdoctor.exe
D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
D:\PROGRA~1\WINZIP\winzip32.exe
D:\Documents and Settings\tony rowat\Local Settings\Temp\wzcfaf\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - D:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - blank (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Spyware Doctor] "D:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpyOnThis Monitor] D:\Program Files\SpyOnThis\SpyOnThisMonitor.exe
O4 - Global Startup: hpoddt01.exe.lnk = D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - Global Startup: hp psc 1000 series.lnk = D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://d:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://d:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://d:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://d:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://d:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://d:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - D:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - D:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINNT\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


--------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 2:00:59 AM, 28/04/2006
+ Report-Checksum: 69FEDCE6

+ Scan result:

[428] D:\WINNT\system32\sivudro.dll -> Not-A-Virus.Hoax.Win32.Renos.cs : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\UGO20.exe -> Downloader.Small : Cleaned with backup
C:\WINDOWS\NDNuninstall4_34.exe -> Adware.NewDotNet : Cleaned with backup
C:\WINDOWS\NDNuninstall4_80.exe -> Adware.NewDotNet : Cleaned with backup
C:\WINDOWS\SYSTEM32\cithlper.exe -> Hijacker.Small.jo : Cleaned with backup
D:\WINNT\system32\sivudro.dll -> Not-A-Virus.Hoax.Win32.Renos.cs : Cleaned with backup
D:\WINNT\system32\interf.tlb -> Trojan.Small : Cleaned with backup
D:\Documents and Settings\tony rowat\Application Data\SpyOnThis\cache\3179c7d27793881600d866285cfcada3 -> TrackingCookie.2o7 : Cleaned with backup
D:\Documents and Settings\tony rowat\Application Data\SpyOnThis\cache\4b4c3d051986722d23cd3b9d177b8c34 -> TrackingCookie.Advertising : Cleaned with backup


::Report End


Thanks,
look forward to hearing your analysis,
appreciate your help a lot!

Tony

[LDTate]

Important: Do this before any fix.

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.



After the above:


Please do not delete anything unless instructed to.

Did you pay for this program?
D:\Program Files\SpyOnThis



Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE

Close ALL windows and browsers except HijackThis and click "Fix checked"


Delete these Files if listed:
D:\WINNT\system32\internat.exe




Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
This program is for XP and Windows 2000 only
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

[tony25]

Hi LDTate!

Mission mostly accomplished:

a. HijackThis put on own folder on desktop.

b. I did purchase Spy on This, because I googled Spywarecheck problem, and a site told me I could do it manually (very complex) or download a program which would get rid of it automatically. Of course, it didn't- and it's very annoying, with constant pop-ups asking if I will allow these cookies from every site I visit, so I just disable it.

c. HiJackThis run (but not in Safe Mode- do you want me to do it in Safe Mode?), and the 4 files you listed are "Fixed".

d. This file "D:\WINNT\system32\internat.exe"- do you mean listed in the Hijack This log? I couldn't see it.

e. ATF cleaner downloaded and run (but not in SafeMode)

f. Here's the new HijackThis log: (but not run in SafeMode):

Logfile of HijackThis v1.99.1
Scan saved at 11:08:50 PM, on 29/04/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINNT\System32\smss.exe
D:\WINNT\system32\csrss.exe
D:\WINNT\system32\winlogon.exe
D:\WINNT\system32\services.exe
D:\WINNT\system32\lsass.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\system32\spoolsv.exe
D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINNT\System32\svchost.exe
D:\Program Files\ewido anti-malware\ewidoctrl.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\WINNT\system32\regsvc.exe
D:\WINNT\system32\MSTask.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\WINNT\system32\stisvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINNT\System32\WBEM\WinMgmt.exe
D:\WINNT\system32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINNT\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
D:\PROGRA~1\WINZIP\winzip32.exe
D:\PROGRA~1\WINZIP\winzip32.exe
D:\Documents and Settings\tony rowat\Local Settings\Temp\wz99e4\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - D:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - blank (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [Spyware Doctor] "D:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpyOnThis Monitor] D:\Program Files\SpyOnThis\SpyOnThisMonitor.exe
O4 - Global Startup: hpoddt01.exe.lnk = D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - Global Startup: hp psc 1000 series.lnk = D:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &Google Search - res://d:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://d:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://d:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://d:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://d:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://d:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - D:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - D:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINNT\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


g. Computer is running very well right now; in fact, faster than it ran before the infection/Spyware problem. Still, ( as I mentioned) though the flashing tray icon for Spywarequake is gone, the icon for "Online Security Guide" is still on the desktop: should I delete it?


Thanks again!

Tony:)

[LDTate]

the icon for "Online Security Guide" is still on the desktop: should I delete it?

Yes.


Good Job

Log looks good How is it running any issues?


You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.





If you dont have these programs I would recommend that you get them. Spywareblaster, Spywareguard. They will add 1000's of sites to your resticted zone and block some hijacks from happening. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Safe Surfing.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

[tony25]

LDTate: a. No running issues I'm aware of. b. right clicking on computer and properties brings up: "General" "Network Identification" "Hardware" "User Profiles" and "Advanced", but in none of those can I see "System Restore Tab". c. Checked the "Tools/View/Folder Options" for checking and unchecking, and all already done as you suggest. d. SpywareBlaster and Spywareguard downloaded. e. Free Firewall only a trial for a month, and then they want money. And I already have some programs. So I was wondering id you could please review the programs I have, and give me your opinion on whether iIshould keep them or not, and whether or not they can live peacefully together! Here's the list: 1. SpywareGuard 2. SpywareBlaster 3. Norton antivirus 4. Spysubtract 5. SpywareDoctor (which has been acting up lately: last night wouldn't come on, and I couldn't uninstall to reinstall- my internet browser even froze: this morning, though, it was ok!? [it was down the evening I was infected] 6. SpyOnThis (the one you asked me about- no good?) 7. Ad-Aware SE Personal 8. Spybot 9. Registry Mechanic 10. ATF Cleaner 11. HiJackThis 12. Ewido 13. SmitFraudFix- never worked- guess I should uninstall? So: too much stuff, right? Before the infection I had very few. So if you could recommend the best "layering" I'd really appreciate it. And thanks again for your time, expertise and energy! Tony

[LDTate]

1. SpywareGuard <--Keep
2. SpywareBlaster <--Keep
3. Norton antivirus <--Keep
4. Spysubtract <--Keep
5. SpywareDoctor (which has been acting up lately: last night wouldn't come on, and I couldn't uninstall to reinstall- my internet browser even froze: this morning, though, it was ok!? [it was down the evening I was infected] <--Get rid of if not working
6. SpyOnThis (the one you asked me about- no good?) <--I don't know if it's good or not.
7. Ad-Aware SE Personal <--Keep
8. Spybot <--Keep
9. Registry Mechanic <--Keep
10. ATF Cleaner <--Keep
11. HiJackThis <--Remove
12. Ewido <--Remove ONLY a 14 day trial
13. SmitFraudFix- never worked- guess I should uninstall? <--Remove


ZoneAlarm Personal Firewall from Zone Labs is a well known and widely used free personal firewall, and it's free.
http://www.zonelabs....d=dbtopnav_zass

[tony25]

LDTate: A. I can't seem to uninstall SpywareDoctor- their tech help suggested I try to uninstall in SafeMode, So that is on schedule next. Regarding uninstalling the other 3: 1. Ewido: no problem as it is listed in "install/uninstall programs" 2. HiJack This: I can't see listed in "install/uninstall" 3. Smitfraudfix: ditto B. But more importantly, I think:I had a notice in a grey box when I came home just now: "Warning: your system is low on virtual memory.." It said some more, but I can't remember- something about the system would be slow while it created some more memory, and the system is very slow right now: the simplest of tasks take a long time, for example bringing up the list od programs in the "install/uninstall" window: I had to wait while it filled in. Can you explain this to me? My guess is that I've downloaded so many programs in the last week that I'm short on space, but here's something strange: I have 2 hard drives: C and D; C is my original, a real cheapie, and D I bought and have never used (As far as I know). But this week I noticed when I downloaded those programs, most if not all downloaded themselves to D drive. Well, if I have 2 drives, how could I be short on memory? (or virtual memory, whatever that is). Any advice would be very appreciated! Thanks, Tony

[LDTate]

lets see if this will help speed it up.

Backup your Registry...
- Press "CTRL - ALT - DEL" keys all at the same time to start "Task Manager"
- In the Task Manager window click on "File", then from the drop-down menu select "New Task (Run...)"
- In the "Create New Task" window enter\type "regedit" (without quotes)
- Once Regedit opens click on the FILE menu and select Export
- Save the file as backup. Save the file somewhere you will remember and not delete.
IMPORTANT: make sure to set the export range to ALL



I recommend you download RegSeeker. Extract it to it's own folder, open and double click RegSeeker.exe to start the program. Maximize the window and click clean registry. Check all sections and click OK. When the scan is complete, verify the backup box in lower left corner is checked and click the select all button, then select all again. Then right click within the search results and select delete. Run it again and again, deleting everything it finds until it finds nothing. Reboot and make sure your programs are working properly, control panel and add/remove programs windows open, etc (basically just do a quick check of everything). In the event anything was 'broken', you can open RegSeeker, click backups and double click any/all files to put the information back. A reboot may be required for the effects to be seen. Reboot When done.

NOTE: To be extra safe you can choose to only remove the items in RED.

[tony25]

LDTate: Just before I did the above, I got the notice again: ""Your system is low on memory. To ensure that windows runs properly, increase the size of your virtual memory paging file." I rebooted (before I did your suggestions above) and got another notice, something like " An error has occurred while scanning IE Plugins" Then I saw your post, and backed up registry, and downlaoded and ran 3 times the Reg Seeker. System seems to be ok; will run a few more tests tomorrow. Thanks, Tony