7 replies to this topic

[arid]

When I download a file, like a driver or an application in Internet Explorer I get the usual Run or Save option, then the bar scale appears and it looks like the application is downloading. When it has finished downloading it appears on the desktop for about half a second then disappears forever. I have an Inspiron 8600 with Windows XP SP2 with all updates. I have tried Panda Active-Scan, Symantec Security Check, Nod 32, Kaspersky online scan and do not appear to have any viruses. i have disabled my antivirus software and still I cannot download. Anybody got any suggestions on what to try next? Thanks in advance. Alan

[Doug]

Is your download target folder - Desktop ? using Windows Explorer do the files appear in Desktop. If you know the exact name of the downloaded file use the Windows Explorer "Search" function to scan for and find the file. It will appear in the default download location file that is set on your machine. During the download, look at the Downloading Screen. It will probably have a small checkbox for "Close this screen after download is complete". UnCheck that box so that the screen remains open. Then when the download is complete the Downloading Screen will give you Options to "Open" Open Folder" or Close. Select "Open Folder" to see where the file has been downloaded to. Best Regards

[arid]

Thanks for replying Dough, Yes, Desktop is my target folder and no the files donot appear on the Desktop. I have run a search and the downloads do not apear on my computer. The downloads I have been trying are from sites like Dell and Microsoft, so I sure the the download sites are OK. regards Alan

[Doug]

Gotta be "specific" here. "DeskTop" comes before "My Computer" in your "file structure tree". Therefore, if you "search" in "My Computer", you will never find anything that is on your "Desktop". How to find files that are on your Desktop: Open: Windows Explorer Use the Up Arrow at the top of the Windows Explorer Command Bar. Keep clicking Up until you get to the screen that looks like this: Desktop: ..My Computer: .....Floppy A: .....C:\ .....D:\ .....Recycle Bin .....Printers: .....Control Panel .....Dial Up Networking .....etc. .....etc. do your downloaded files appear in this location? Best Regards

[arid]

No, can not find it there either. I did a search of the whole computer with no result. regards alan

[Doug]

How about in: Documents and Settings\Username\Desktop Go To Windows Explorer - Tools - Folder Options Check - View Hidden files and Folders

[arid]

Thanks All I found the problem. Some thing had changed The firewall settings and was being controlled by a group policy. Here is what I did. 1. Click Start, Run and type Regedit.exe 2. Navigate to the following locations: HKEY_LOCAL_MACHINE \ SOFTWARE \ Policies \ Microsoft \ WindowsFirewall -and- HKEY_CURRENT_USER \ SOFTWARE \ Policies \ Microsoft \ WindowsFirewall 3. Backup and then delete the WindowsFirewall key. 4. Close Regedit.exe and restart Windows.

[Doug]

Thanks for letting us know. Glad you got it sorted.