Spyware / Malware / Virus Removal

Please Help Me

6 min read

Looking for the outcome? Ask AI

Loki292 Topic Starter

Post #1April 6, 2006, 2:56 PM UTC last edited April 6, 2006, 3:03 PM UTC

Hello-
Well, I have had a lot of problems with my laptop in the last few weeks. I had a the "about:blank" deal, and I thought I got rid of it but I have these other symptoms now–I have more pop ups than ever before (and I do have a pop-up blocker that has always done it's job and still continues to block), I keep having a McAfee alert pop up telling me it has found a PUP-some of them it will let me delete, others it says are write protected and it won't let me delete, clean, or quarantene, multiple torjans are constantly being found and deleted by McAfee, and there is this bizarre audio file that plays occasionally in the background. This audio file is in two clips-one about an alien landing and the other is a conversation between a man and a woman. This plays when there is nothing else running-no internet explorer, no windows media, no other media software, everything is off but this audio file plays from somewhere. Anyway, this is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 10:32:24 AM, on 4/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
c:\progra~1\mcafee\mcafee antispyware\massrv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\toshiba\ivp\ism\pinger.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\ctfmon.exe
C:\progra~1\mcafee\MCAFEE~1\masalert.exe
C:\Program Files\SpyCatcher\DeleteSatellite.exe
C:\windows\mousepad9.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\SpyCatcher\Scheduler daemon.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Monali\LOCALS~1\Temp\Rar$EX02.522\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\secure32.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshibadirect.com/dpdstart
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Yvakt Class - {BA3DDC15-3EF1-4DC7-B9B6-ED0403F9422A} - C:\WINDOWS\system32\OUGHYA~1.DLL (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Notebook Maximizer] C:\Program Files\Notebook Maximizer\maximizer_startup.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [U.S. Robotics Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\masalert.exe
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "C:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKLM\..\Run: [keyboard] C:\windows\keyboard9.exe
O4 - HKLM\..\Run: [mousepad] C:\windows\mousepad9.exe
O4 - HKLM\..\Run: [w00239cd.dll] RUNDLL32.EXE w00239cd.dll,I2 0001b760000239cd
O4 - HKLM\..\RunOnce: [GhostSurfDelSatellite] "C:\Program Files\SpyCatcher\DeleteSatellite.exe" nowait
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [X-Cleaner Freeware] "C:\PROGRA~1\X-CLEA~1\XCleaner_free.exe" -turbo -autostart -NOREBOOT
O4 - HKCU\..\Run: [Key] C:\DOCUME~1\Monali\LOCALS~1\Temp\1F.tmp
O4 - HKCU\..\Run: [WinMedia] "C:\DOCUME~1\Monali\LOCALS~1\Temp\1B.tmp3584.exe"
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: SensSrv - senssrv.dll (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: U.S. Robotics Wireless LAN Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

I really appreciate your help, I have tried everything-as you can probably tell from my log I have installed and ran more spyware, malware, spamkiller software than I know what to do with…thanks again!! Oh, and I am running XP, have the most up-to-date virus and spyware software (McAfee). And I have run the scans in Safe Mode as well.

pskelley

Post #2April 9, 2006, 4:17 PM UTC last edited April 9, 2006, 4:18 PM UTC

Hello and welcome to TomCoyote forum. Please follow the directions. Before we start you are running HJT from a Temp folder and we will have no backups for safety. I prefer: C:\HJT\HijackThis.exe. If you need more instructions use these: http://russelltexas.com/malware/createhjtfolder.htm

Thanks to Metallica and any others who helped with this fix.

1. Please download Ewido Anti-Malware

Install ewido anti-malware
Launch ewido, there should be an icon on your desktop, double-click it.
The program will now open to the main screen.
When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.

You will need to update ewido to the latest definition files.
- On the left hand side of the main screen click update.
- Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
(the status bar at the bottom will display ("Update successful")
Exit Ewido, do not run the scan yet!

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

2. Please download Brute Force Uninstaller to your desktop.

Right click the BFU folder on your desktop, and choose Extract All
Click "Next"
In the box to choose where to extract the files to,
Click "Browse"
Click on the + sign next to "My Computer"
Click on "Local Disk (C:) or whatever your primary drive is
Click "Make New Folder"
Type in BFU
Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".

3. RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra PLUS Remover.
Save it in the same folder you made earlier (c:\BFU).

Do not do anything with these yet!

Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping F8 until a menu appears. Highlight Safe Mode and hit enter.

4. Once in Safe Mode, Open Ewido:

Click on scanner
Click on Complete System Scan and the scan will begin.
You will be prompted to clean the first infection.
Select "Perform action on all infections", then proceed.
Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report.
Save the report .txt file to your desktop or a location where you can find it easily.

Close ewido anti-malware.

5. Then, please go to Start > My Computer and navigate to the C:\BFU folder.

Start the Brute Force Uninstaller by doubleclicking BFU.exe
In the scriptline to execute field type or paste c:\bfu\alcanshorty.bfu
Press Execute and let it do it’s job. (You ought to see a progress bar if you did this correctly.)
Wait for the complete script execution box to pop up and press OK.
Press exit to terminate the BFU program.

Reboot into normal windows and post the contents of Ewido text report that you saved and a new HiJackThis log. We will have more to do.

Thanks…pskelley
TomCoyote forum
Expert Member

Loki292

Post #3April 9, 2006, 8:13 PM UTC

Thank you for your help-

Here is the new HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 3:58:44 PM, on 4/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
c:\progra~1\mcafee\mcafee antispyware\massrv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\toshiba\ivp\ism\pinger.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\progra~1\mcafee\MCAFEE~1\masalert.exe
C:\Program Files\SpyCatcher\DeleteSatellite.exe
C:\windows\mousepad9.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\wuauclt.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\SpyCatcher\Scheduler daemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshibadirect.com/dpdstart
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Yvakt Class - {BA3DDC15-3EF1-4DC7-B9B6-ED0403F9422A} - C:\WINDOWS\system32\OUGHYA~1.DLL (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Notebook Maximizer] C:\Program Files\Notebook Maximizer\maximizer_startup.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [U.S. Robotics Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\masalert.exe
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "C:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKLM\..\Run: [mousepad] C:\windows\mousepad9.exe
O4 - HKLM\..\Run: [w00239cd.dll] RUNDLL32.EXE w00239cd.dll,I2 0001b760000239cd
O4 - HKLM\..\RunOnce: [GhostSurfDelSatellite] "C:\Program Files\SpyCatcher\DeleteSatellite.exe" nowait
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [X-Cleaner Freeware] "C:\PROGRA~1\X-CLEA~1\XCleaner_free.exe" -turbo -autostart -NOREBOOT
O4 - HKCU\..\Run: [Key] C:\DOCUME~1\Monali\LOCALS~1\Temp\1F.tmp
O4 - HKCU\..\Run: [WinMedia] "C:\DOCUME~1\Monali\LOCALS~1\Temp\1B.tmp3584.exe"
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: SensSrv - senssrv.dll (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: U.S. Robotics Wireless LAN Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

And here is the Ewido Log:

———————————————————
ewido anti-malware - Scan report
———————————————————

+ Created on: 3:46:27 PM, 4/9/2006
+ Report-Checksum: 5B307763

+ Scan result:

C:\Documents and Settings\Monali\Cookies\[removed][2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\[removed][1].txt -> TrackingCookie.Addynamix : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\monali@advertising[1].txt -> TrackingCookie.Advertising : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\[removed][1].txt -> TrackingCookie.Falkag : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\monali@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\monali@bluestreak[1].txt -> TrackingCookie.Bluestreak : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\monali@casalemedia[2].txt -> TrackingCookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\monali@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\[removed][2].txt -> TrackingCookie.Advertising : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\[removed][1].txt -> TrackingCookie.Reliablestats : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\monali@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned with backup
C:\Documents and Settings\Monali\Cookies\[removed][1].txt -> TrackingCookie.Adserver : Cleaned with backup
C:\Documents and Settings\Monali\Local Settings\Temporary Internet Files\Content.IE5\UG8C7WF1\ZICORN001[1].exe -> Adware.ZenoSearch : Cleaned with backup
C:\Installer.exe -> Adware.Look2Me : Cleaned with backup
C:\Program Files\whInstall -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\license.txt -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\readme.txt -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\Sporder.dll -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\webhdll.dll -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\whAgent.exe -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\whAgent.ini -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\whiehlpr.dll -> Adware.Webhancer : Cleaned with backup
C:\Program Files\whInstall\whSurvey.exe -> Adware.Webhancer : Cleaned with backup
C:\stub_113_4_0_4_0.exe -> Downloader.TSUpdate.o : Cleaned with backup
C:\WHCC2.exe/whAgent.exe -> Adware.WebHancer : Cleaned with backup
C:\WINDOWS\keyboard9.exe -> Downloader.VB.aaf : Cleaned with backup
C:\WINDOWS\newname9.exe -> Downloader.VB.aaf : Cleaned with backup
C:\WINDOWS\SS1001.exe -> Dropper.Small.qn : Cleaned with backup
C:\ZICORN001.exe -> Adware.ZenoSearch : Cleaned with backup

::Report End

Now, right after I did the scan in Safe Mode, I was restarting to run the HJT scan and it went to a blue screen and it said that Windows had been shut down due to some error. This hasn't happened before. It said something about deleting physical memory and to reboot and if it happened againt to contact a specialist or something. I don't know. I still have a lot of pop-ups and a lot of warnings about PUPs found and trojans cleaned. Again, thank you so much for helping me. And do you by any chance know what this audio thing is that runs occasionally (I described it before)?

Thanks again..I hope to hear from you soon…

pskelley

Post #4April 9, 2006, 8:57 PM UTC

It looks like the fix with the BFU failed

are you sure you followed the directions carefully?
It does a much better job than the manual fix. Perhaps we will run it again when we are done to make sure everything in gone. I will try to answer any questions you have once we remove the malware that is probably causing it. Read through the fix a couple of times so you know what is coming up. It may help to print it. Follow the directions carefully.

1) If you can not see the bad files you can delete them, follow these instructions:
SHOW HIDDEN FILES: MANUAL INSTRUCTIONS
Double click my computers & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

2) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Yvakt Class - {BA3DDC15-3EF1-4DC7-B9B6-ED0403F9422A} - C:\WINDOWS\system32\OUGHYA~1.DLL (file missing)
O4 - HKLM\..\Run: [mousepad] C:\windows\mousepad9.exe
O4 - HKLM\..\Run: [w00239cd.dll] RUNDLL32.EXE w00239cd.dll,I2 0001b760000239cd
O4 - HKCU\..\Run: [Key] C:\DOCUME~1\Monali\LOCALS~1\Temp\1F.tmp
O4 - HKCU\..\Run: [WinMedia] "C:\DOCUME~1\Monali\LOCALS~1\Temp\1B.tmp3584.exe"
O20 - Winlogon Notify: SensSrv - senssrv.dll (file missing)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

RIGHT Click on Start then click on Explore. Locate and delete these items:

C:\windows\mousepad9.exe >>> file

C:\DOCUMENTS & SETTINGS~1\Monali\LOCALS~1\Temp\1F.tmp >>> not the folder
C:\DOCUMENTS & SETTINGS~1\Monali\LOCALS~1\Temp\1B.tmp3584.exe"

The bad stuff is in the TEMP folder I have highlited in red. I want you to open that folder and delete everything in it.
This information may help: http://www.personal-computer-tutor.com/deletingtempfiles.htm

C:\Windows\Prefetch\ >>> delete the contents (NOT THE FOLDER)
Prefetch info: http://www.windowsnetworking.com/articles_…refetch-XP.html

Download CCleaner from this link: http://www.ccleaner.com/ Review the instructions http://www.ccleaner.com/help/tour1.asp
Run CCleaner, Windows & Applications when you run the registry cleaner (Issues) you will be prompted to backup before you can remove stuff, make sure you do.

Empty the Recycle Bin and restart the computer. Post a new HJT log along with your comments.

Thanks…Phil

Loki292

Post #5April 9, 2006, 11:40 PM UTC

I can't find these files: C:\DOCUMENTS & SETTINGS~1\Monali\LOCALS~1\Temp\1F.tmp >>> not the folder C:\DOCUMENTS & SETTINGS~1\Monali\LOCALS~1\Temp\1B.tmp3584.exe" What do I do?

pskelley

Post #6April 9, 2006, 11:58 PM UTC

To be sure, make sure you are showing all hidden files and folder, but I don't believe these are hidden.

(if you are set on Double Click)
Double click on MyComputer > Double Click on C:\ > Double Click on Documents and Settings > Double Click on Monali > Double Click on Local Settings > You have a Temp folder and a Temporary Internet Files folder there, open them and delete the contents. NOT THE FOLDERS

then do this:

ATF Cleaner
Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop.

Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

To be sure they are all gone

pskelley

Post #7April 14, 2006, 11:40 PM UTC

I requested:

Empty the Recycle Bin and restart the computer. Post a new HJT log along with your comments

.
on Apr 9 2006, 04:57 PM. I will assume you are done with this topic and close it in 24 hours.

Thanks…pskelley

pskelley

Post #8April 15, 2006, 7:41 PM UTC

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI

Please Help Me

✨ Ask AI

Ask AI