15 replies to this topic

[JoeLeB]

My computer is running Norton System Works 2005 (upgraded with the latest from LiveUpdate at Symantec.com). I also have AdAware Personal, Microsoft's Anti-Spyware Beta 1.0, and SpyBot. Norton keeps telling me that I have a Download.Trojan on my computer at "C:\Windows\system32\browsela.dll", but it can't seem to remove it. I've run Norton in both Normal and Safe modes. I've even used the "System Explorers" function of Anti-Spyware Beta to no avail. I've run a Hi-JackThis log on my computer and have attached it below. Browsela.dll is listed under the "O20" section. Here is the log, any ideas?

Logfile of HijackThis v1.99.1
Scan saved at 5:37:45 PM, on 1/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [Ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\wiccqw.exe reg_run
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Microsoft Office Outlook 2003.lnk = ?
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128052052984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128117466390
O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: msupdate - C:\WINDOWS\
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thanks,

Haas

[Susan528]

Hello JoeLeB and Welcome to TomCoyote,

Please download the trial version of ewido anti-malware 3.5 here:
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Then please run Ewido, click on the Scanner run a full scan and let it clean everything it finds. Save the logfile from the scan.

Restart your computer in normal mode.

Download win32delfkil.exe.
Save it on your desktop.
Double click on win32delfkil.exe and install it. This creates a new folder on your desktop: win32delfkil.
Close all windows, open the win32delfkil folder and double click on fix.bat.
The computer will reboot automatically.

Post the contents of the logfile c\windelf.txt, along with a new hijackhislog.
as well as the log from the Ewido scan.

[JoeLeB]

Thank you Susan528. I've completed the actions and it appears that browsela.dll is not in the HJT file. Here are the logs you asked for. First the Ewido log:

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 9:00:13 AM, 2/2/2006
+ Report-Checksum: B91E48E3

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{31EE3286-D785-4E3F-95FC-51D00FDABC01} -> Downloader.Delf.aeo : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\browsela -> Trojan.Delf.aeo : Cleaned with backup
[288] C:\WINDOWS\system32\browsela.dll -> Downloader.Delf.aeo : Cleaned with backup
[832] C:\WINDOWS\system32\browsela.dll -> Downloader.Delf.aeo : Cleaned with backup
C:\WINDOWS\system32\browsela.dll -> Downloader.Delf.aeo : Cleaned with backup
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\KPQV0LYB\mb45u[1].exe -> Dropper.Delf.qf : Cleaned with backup
C:\WINDOWS\system32\floop32.dll -> Trojan.Small : Cleaned with backup
C:\WINDOWS\system32\msupdate32.dll -> Backdoor.Delf.aml : Cleaned with backup
C:\WINDOWS\system32\sachostc.exe -> Dropper.Agent.afj : Cleaned with backup
C:\WINDOWS\system32\sachosts.exe -> Dropper.Agent.afj : Cleaned with backup
C:\WINDOWS\warnhp.html -> Hijacker.WallpaperChange : Cleaned with backup


::Report End

Now, windelf.txt:

************************
* WIN32DELFKIL LOGFILE *
************************
by Marckie


BEFORE RUNNING WIN32DELFKIL
***************************

File(s) found in Windows directory
----------------------------------
adsldpbg.dll
adsldpbh.dll
adsldpbg.dll

File(s) found in system32 folder
--------------------------------
browsela.dll

SharedTaskScheduler key
-----------------------

SteelWerX Registry Console Tool 1.0
Written by Bobbi Flekman © 2005

HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\sharedtaskscheduler
{438755C2-A8BA-11D1-B96B-00A0C90312E1} REG_SZ Browseui preloader
{8C7461EF-2B13-11d2-BE35-3078302C2030} REG_SZ Component Categories cache daemon
{5B36C355-52AF-4402-8CB0-240BB92C09A3} REG_SZ OLE Object
{31EE3286-D785-4E3F-95FC-51D00FDABC01} REG_SZ Master Browseui

Notify key
----------
subkey browsela is present!



AFTER RUNNING WIN32DELFKIL
**************************

File(s) found in Windows directory
----------------------------------

File(s) found in system32 folder
--------------------------------

SharedTaskScheduler key
-----------------------

SteelWerX Registry Console Tool 1.0
Written by Bobbi Flekman © 2005

HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\sharedtaskscheduler
{438755C2-A8BA-11D1-B96B-00A0C90312E1} REG_SZ Browseui preloader
{8C7461EF-2B13-11d2-BE35-3078302C2030} REG_SZ Component Categories cache daemon
{5B36C355-52AF-4402-8CB0-240BB92C09A3} REG_SZ OLE Object

Notify key
----------

And finally, the newest HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 9:07:35 AM, on 2/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe
C:\Program Files\Support.com\bin\tgcmd.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [Ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\wiccqw.exe reg_run
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Microsoft Office Outlook 2003.lnk = ?
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128052052984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128117466390
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: msupdate - C:\WINDOWS\
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Is there anything else I should do or be worried about? Also, it appears that Ewido put the 11 files it cleaned into "quarantine". Should I delete them?

JoeLeB

[Susan528]

Hello JoeLeB,

Things are looking better. Please do the following:

Disable Microsoft AntiSpyware:
We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

• Open Microsoft AntiSpyware
• Click on Tools, Settings.
• In the left pane, click on Real-time Protection
• Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents
• Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
• After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
• Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.

After all of the fixes are complete it is very important that you enable Real-time Protection again.

Disable TeaTimer:
Please disable TeaTimer as it may hinder the removal of some entries. You can re-enable it after you're clean.To disable TeaTimer:

• Run Spybot-S&D
• Go to the Mode menu , and make sure "Advanced Mode " is selected
• On the left hand side, choose Tools -> Resident
• Uncheck "Resident TeaTimer " and OK any prompts
• Restart your computer.

After all of the fixes are complete it is very important that you enable TeaTimer again.

STEP 1.
======
Open HijackThis. Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\wiccqw.exe reg_run
Click Fix Checked.

Show Hidden Files
Please show all files for your system.
You will need to reverse this process when all steps are done.


Delete Files and Folders
Please delete the following files/folders:
C:\WINDOWS\system32\wiccqw.exe reg_run
If you have any problem deleting these items, reboot into Safe Mode (tap F8 during bootup, use arrow keys to select Safe Mode, then hit 'enter') and try again.

Now please go into safe mode and run ewido again. Please do not use the computer while the ewido scan is running. Please save the ewido log.

Reboot normally and scan with HijackThis. Post (reply) with a new hijackthis log to this thread.
Please let us know of any complications you had and how the computer is behaving.

[JoeLeB]

A couple of things. First, I have re-enabled TeaTimer and Anti-Spyware System Agents. Second, Under your "Step 1" for HiJackThis, I was able to check the box next to the file O4...\wiccqw.exe reg_run, but when I got to the "Delete Files and Folders" section of your instructions, I couldn't find the file in Windows Explorer in either Normal or Safe Mode.

Also, in your instructions for "Disable Microsoft AntiSpyware" (not a problem for me as I knew what you wanted) the second step should be "Options, Settings" versus "Tools, Settings".

Here are the logs you asked for. First, Ewido:

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 11:48:55 PM, 2/2/2006
+ Report-Checksum: 5F22B0A3

+ Scan result:

C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Owner\Cookies\owner@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup


::Report End

Now for the latest HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:06:16 AM, on 2/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\WordWeb\wweb32.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Support.com\BellSouth\hcenter.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [Ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\wiccqw.exe reg_run
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Microsoft Office Outlook 2003.lnk = ?
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128052052984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128117466390
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: msupdate - C:\WINDOWS\
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

It appears the "wiccqw.exe reg_run" file has returned. What next?

Joe LeB

[Susan528]

Winpfind and Trackqoo Scans


Please Download the following tools to assist us in removing this infection!

• Download WinPFind
  • Right Click the Zip Folder and Select "Extract All"
  • Extract it somewhere you will remember like the Desktop
  • Don’t do anything with it yet!
• Download Track qoo
  
  • Save it somewhere you will remember like the Desktop

Reboot into Safe Mode
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Doubleclick WinPFind.exe

• Click "Start Scan"
• It will scan the entire System, so please be patient!

Once the Scan is Complete

• Go to the WinPFind folder
• Locate WinPFind.txt
• Place those results in the next post!

Reboot back to Normal Mode!

Double Click on "Track qoo.vbs"

Note - If you Antivirus has Script Blocking, you will get a Pop Up Windows asking you what to do. Allow this Entire Script to Run, its harmless!

Wait a few seconds and a notepad page will pop up, Copy & Paste those results and place them in the next post along with the results of WinPFind!

[JoeLeB]

Instructions completed with no hiccups. Here is the results file for WinPFind: WARNING: not all files found by this scanner are bad. Consult with a knowledgable person before proceeding. If you see a message in the titlebar saying "Not responding..." you can ignore it. Windows somethimes displays this message due to the high volume of disk I/O. As long as the hard disk light is flashing, the program is still working properly. »»»»»»»»»»»»»»»»» Windows OS and Versions »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»» Product Name: Microsoft Windows XP Current Build: Service Pack 2 Current Build Number: 2600 Internet Explorer Version: 6.0.2900.2180 »»»»»»»»»»»»»»»»» Checking Selected Standard Folders »»»»»»»»»»»»»»»»»»»» Checking %SystemDrive% folder... Checking %ProgramFilesDir% folder... Checking %WinDir% folder... UPX! 12/21/1999 6:58:02 AM 21312 C:\WINDOWS\choice.exe Checking %System% folder... PEC2 8/4/2004 7:00:00 AM 41397 C:\WINDOWS\SYSTEM32\dfrg.msc PTech 1/12/2006 11:32:12 AM 543496 C:\WINDOWS\SYSTEM32\LegitCheckControl.DLL PECompact2 1/4/2006 10:41:02 PM 2827616 C:\WINDOWS\SYSTEM32\MRT.exe aspack 1/4/2006 10:41:02 PM 2827616 C:\WINDOWS\SYSTEM32\MRT.exe aspack 8/4/2004 7:00:00 AM 708096 C:\WINDOWS\SYSTEM32\ntdll.dll Umonitor 8/4/2004 7:00:00 AM 657920 C:\WINDOWS\SYSTEM32\rasdlg.dll UPX! 10/30/2005 8:49:02 PM 42496 C:\WINDOWS\SYSTEM32\swreg.exe winsync 8/4/2004 7:00:00 AM 1309184 C:\WINDOWS\SYSTEM32\wbdbase.deu Checking %System%\Drivers folder and sub-folders... Items found in C:\WINDOWS\SYSTEM32\drivers\etc\hosts Checking the Windows folder and sub-folders for system and hidden files within the last 60 days... 2/5/2006 3:25:42 PM S 2048 C:\WINDOWS\bootstat.dat 1/2/2006 6:09:36 PM S 11223 C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB912919.cat 2/5/2006 3:25:34 PM H 8192 C:\WINDOWS\system32\config\default.LOG 2/5/2006 3:25:54 PM H 1024 C:\WINDOWS\system32\config\SAM.LOG 2/5/2006 3:25:44 PM H 12288 C:\WINDOWS\system32\config\SECURITY.LOG 2/5/2006 3:25:50 PM H 69632 C:\WINDOWS\system32\config\software.LOG 2/5/2006 3:25:48 PM H 872448 C:\WINDOWS\system32\config\system.LOG 2/1/2006 3:02:32 AM H 1024 C:\WINDOWS\system32\config\systemprofile\ntuser.dat.LOG 12/28/2005 3:48:12 PM HS 113 C:\WINDOWS\system32\config\systemprofile\Local Settings\History\desktop.ini 12/28/2005 3:48:12 PM HS 113 C:\WINDOWS\system32\config\systemprofile\Local Settings\History\History.IE5\desktop.ini 12/28/2005 3:48:12 PM HS 67 C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\desktop.ini 12/28/2005 3:48:12 PM HS 67 C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\desktop.ini 12/28/2005 3:48:12 PM HS 67 C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\4XUB0T2R\desktop.ini 12/28/2005 3:48:12 PM HS 67 C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\8XANWPIR\desktop.ini 12/28/2005 3:48:12 PM HS 67 C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\KPQV0LYB\desktop.ini 12/28/2005 3:48:12 PM HS 67 C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\S9YFO52N\desktop.ini 1/10/2006 5:59:46 PM HS 388 C:\WINDOWS\system32\Microsoft\Protect\S-1-5-18\User\6f1bd02c-cc50-4daa-97d9-607dee04345f 1/10/2006 5:59:46 PM HS 24 C:\WINDOWS\system32\Microsoft\Protect\S-1-5-18\User\Preferred 2/5/2006 3:24:38 PM H 6 C:\WINDOWS\Tasks\SA.DAT Checking for CPL files... Microsoft Corporation 8/4/2004 7:00:00 AM 68608 C:\WINDOWS\SYSTEM32\access.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 549888 C:\WINDOWS\SYSTEM32\appwiz.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 110592 C:\WINDOWS\SYSTEM32\bthprops.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 135168 C:\WINDOWS\SYSTEM32\desk.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 80384 C:\WINDOWS\SYSTEM32\firewall.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 155136 C:\WINDOWS\SYSTEM32\hdwwiz.cpl Intel Corporation 2/10/2004 11:53:24 AM 94208 C:\WINDOWS\SYSTEM32\igfxcpl.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 358400 C:\WINDOWS\SYSTEM32\inetcpl.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 129536 C:\WINDOWS\SYSTEM32\intl.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 380416 C:\WINDOWS\SYSTEM32\irprops.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 68608 C:\WINDOWS\SYSTEM32\joy.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 187904 C:\WINDOWS\SYSTEM32\main.cpl AvantGo, Inc. 12/22/2003 8:28:12 AM 69632 C:\WINDOWS\SYSTEM32\mbllnk.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 618496 C:\WINDOWS\SYSTEM32\mmsys.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 35840 C:\WINDOWS\SYSTEM32\ncpa.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 25600 C:\WINDOWS\SYSTEM32\netsetup.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 257024 C:\WINDOWS\SYSTEM32\nusrmgr.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 32768 C:\WINDOWS\SYSTEM32\odbccp32.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 114688 C:\WINDOWS\SYSTEM32\powercfg.cpl Apple Computer, Inc. 3/30/2000 7:00:32 PM 250880 C:\WINDOWS\SYSTEM32\QuickTime.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 298496 C:\WINDOWS\SYSTEM32\sysdm.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 28160 C:\WINDOWS\SYSTEM32\telephon.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 94208 C:\WINDOWS\SYSTEM32\timedate.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 148480 C:\WINDOWS\SYSTEM32\wscui.cpl Microsoft Corporation 5/26/2005 3:16:30 AM 174360 C:\WINDOWS\SYSTEM32\wuaucpl.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 68608 C:\WINDOWS\SYSTEM32\dllcache\access.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 549888 C:\WINDOWS\SYSTEM32\dllcache\appwiz.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 135168 C:\WINDOWS\SYSTEM32\dllcache\desk.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 80384 C:\WINDOWS\SYSTEM32\dllcache\firewall.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 155136 C:\WINDOWS\SYSTEM32\dllcache\hdwwiz.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 358400 C:\WINDOWS\SYSTEM32\dllcache\inetcpl.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 129536 C:\WINDOWS\SYSTEM32\dllcache\intl.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 68608 C:\WINDOWS\SYSTEM32\dllcache\joy.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 187904 C:\WINDOWS\SYSTEM32\dllcache\main.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 618496 C:\WINDOWS\SYSTEM32\dllcache\mmsys.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 35840 C:\WINDOWS\SYSTEM32\dllcache\ncpa.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 25600 C:\WINDOWS\SYSTEM32\dllcache\netsetup.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 257024 C:\WINDOWS\SYSTEM32\dllcache\nusrmgr.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 32768 C:\WINDOWS\SYSTEM32\dllcache\odbccp32.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 114688 C:\WINDOWS\SYSTEM32\dllcache\powercfg.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 155648 C:\WINDOWS\SYSTEM32\dllcache\sapi.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 298496 C:\WINDOWS\SYSTEM32\dllcache\sysdm.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 28160 C:\WINDOWS\SYSTEM32\dllcache\telephon.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 94208 C:\WINDOWS\SYSTEM32\dllcache\timedate.cpl Microsoft Corporation 8/4/2004 7:00:00 AM 148480 C:\WINDOWS\SYSTEM32\dllcache\wscui.cpl Microsoft Corporation 5/26/2005 3:16:30 AM 174360 C:\WINDOWS\SYSTEM32\dllcache\wuaucpl.cpl Intel Corporation 2/10/2004 11:53:24 AM 94208 C:\WINDOWS\SYSTEM32\ReinstallBackups\0010\DriverFiles\igfxcpl.cpl »»»»»»»»»»»»»»»»» Checking Selected Startup Folders »»»»»»»»»»»»»»»»»»»»» Checking files in %ALLUSERSPROFILE%\Startup folder... 9/29/2005 8:10:54 PM HS 84 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\desktop.ini 2/5/2006 3:09:56 PM 2533 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office Outlook 2003.lnk 10/23/2005 7:28:28 AM 1728 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Status Monitor.lnk Checking files in %ALLUSERSPROFILE%\Application Data folder... 9/29/2005 4:01:26 PM HS 62 C:\Documents and Settings\All Users\Application Data\desktop.ini Checking files in %USERPROFILE%\Startup folder... 9/29/2005 8:10:54 PM HS 84 C:\Documents and Settings\Owner\Start Menu\Programs\Startup\desktop.ini 10/26/2005 10:21:34 PM 1593 C:\Documents and Settings\Owner\Start Menu\Programs\Startup\WordWeb.lnk Checking files in %USERPROFILE%\Application Data folder... 10/24/2005 3:51:52 PM 883 C:\Documents and Settings\Owner\Application Data\AdobeDLM.log 9/29/2005 4:01:26 PM HS 62 C:\Documents and Settings\Owner\Application Data\desktop.ini 10/24/2005 3:51:52 PM 0 C:\Documents and Settings\Owner\Application Data\dm.ini 12/28/2005 3:46:38 PM 1853447 C:\Documents and Settings\Owner\Application Data\Install.dat »»»»»»»»»»»»»»»»» Checking Selected Registry Keys »»»»»»»»»»»»»»»»»»»»»»» [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform] SV1 = [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved] [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved] [HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers] HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\ewido {57BD36D7-CE32-4600-9B1C-1A0C47EFC02E} = C:\Program Files\ewido anti-malware\context.dll HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\GoBack {6809E580-A3A7-11D1-9A00-00A0C945B006} = C:\Program Files\Norton SystemWorks\Norton GoBack\ShellExt.dll HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files {750fdf0e-2a26-11d1-a3ea-080036587f03} = %SystemRoot%\System32\cscui.dll HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With {09799AFB-AD67-11d1-ABCD-00C04FC30936} = %SystemRoot%\system32\SHELL32.dll HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu {A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\SHELL32.dll HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu {5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} = C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8} Start Menu Pin = %SystemRoot%\system32\SHELL32.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu {5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} = C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\EncryptionMenu {A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\SHELL32.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\ewido {57BD36D7-CE32-4600-9B1C-1A0C47EFC02E} = C:\Program Files\ewido anti-malware\context.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Offline Files {750fdf0e-2a26-11d1-a3ea-080036587f03} = %SystemRoot%\System32\cscui.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Sharing {f81e9010-6ea4-11ce-a7ff-00aa003ca9f6} = ntshrui.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{0D2E74C4-3C34-11d2-A27E-00C04FC30871} = %SystemRoot%\system32\SHELL32.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F01-7B1C-11d1-838f-0000F80461CF} = %SystemRoot%\system32\SHELL32.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F02-7B1C-11d1-838f-0000F80461CF} = %SystemRoot%\system32\SHELL32.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{66742402-F9B9-11D1-A202-0000F81FEDEE} = %SystemRoot%\system32\SHELL32.dll HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627} = C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll [HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects] HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} AcroIEHlprObj Class = C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5CA3D70E-1895-11CF-8E15-001234567890} DriveLetterAccess = C:\WINDOWS\system32\dla\tfswshx.dll HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BDF3E430-B101-42AD-A544-FADC6B084872} CNavExtBho Class = C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{4D5C8C25-D075-11d0-B416-00C04FB90376} &Tip of the Day = %SystemRoot%\system32\shdocvw.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar] {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} = Norton AntiVirus : C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} ButtonText = Create Mobile Favorite : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} MenuText = Create Mobile Favorite... : C:\Program Files\Microsoft ActiveSync\inetrepl.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{92780B25-18CC-41C8-B9BE-3C9C571A8263} ButtonText = Research : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{FB5F1910-F110-11d2-BB9E-00C04F795683} ButtonText = Messenger : C:\Program Files\Messenger\msmsgs.exe [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E61-B078-11D0-89E4-00C04FC9E26E} Favorites Band = %SystemRoot%\system32\shdocvw.dll HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E64-B078-11D0-89E4-00C04FC9E26E} Explorer Band = %SystemRoot%\system32\shdocvw.dll [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} = Norton AntiVirus : C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll {01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\system32\browseui.dll HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser {01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\system32\browseui.dll {0E5CBF21-D15F-11D0-8301-00AA005B4383} = &Links : %SystemRoot%\system32\SHELL32.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" Norton Ghost 9.0 C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe tgcmd "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe Ulead AutoDetector C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe Ulead Photo Express Calendar Checker C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe MegaPanel C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe SetDefPrt C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe ControlCenter2.0 C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime gcasServ "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents] IMAIL Installed = 1 MAPI Installed = 1 MSFS Installed = 1 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] NBJ "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe" H/PC Connection Agent "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" MSMSGS "C:\Program Files\Messenger\msmsgs.exe" /background Norton SystemWorks "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz Sonic RecordNow! [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg key SOFTWARE\Microsoft\Windows\CurrentVersion\Run item hkey HKLM command inimapping 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\state system.ini 0 win.ini 0 bootini 0 services 0 startup 0 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer NoCDBurning 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\NonEnum {BDEADF00-C265-11D0-BCED-00A0C90AB50F} = C:\PROGRA~1\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL {6DFD7C5C-2451-11d3-A299-00C04F8EF6AF} = {0DF44EAA-FF21-4412-828E-260A8728E7F1} = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system dontdisplaylastusername 0 legalnoticecaption legalnoticetext shutdownwithoutlogon 1 undockwithoutlogon 1 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies] HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\ActiveDesktop NoChangingWallpaper 0 NoComponents 0 NoAddingComponents 0 NoDeletingComponents 0 NoEditingComponents 0 NoHTMLWallPaper 1 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer NoDriveTypeAutoRun 145 NoDrives 0 NoViewOnDrive 0 NoDriveAutoRun ÿÿÿ NoActiveDesktop 0 ClassicShell 0 ForceActiveDesktopOn 0 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System DisableTaskMgr 0 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Uninstall [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad] PostBootReminder {7849596a-48ea-486e-8937-a2a3009f31a9} = %SystemRoot%\system32\SHELL32.dll CDBurn {fbeb8a05-beee-4442-804e-409d6c4515e9} = %SystemRoot%\system32\SHELL32.dll WebCheck {E6FB5E20-DE35-11CF-9C87-00AA005127ED} = %SystemRoot%\system32\webcheck.dll SysTray {35CEC8A3-2BE6-11D2-8773-92E220524153} = C:\WINDOWS\system32\stobject.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] UserInit = C:\WINDOWS\system32\userinit.exe, Shell = explorer.exe System = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain = crypt32.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet = cryptnet.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll = cscdll.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui = igfxsrvc.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\msupdate = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp = wlnotify.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule = wlnotify.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy = sclgntfy.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn = WlNotify.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv = wlnotify.dll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon = wlnotify.dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Your Image File Name Here without a path Debugger = ntsd -d [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] AppInit_DLLs »»»»»»»»»»»»»»»»»»»»»»»» Scan Complete »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»» WinPFind v1.4.1 - Log file written to "WinPFind.Txt" in the WinPFind folder. Scan completed on 2/5/2006 3:31:32 PM Here is the report from Track goo: REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\"" "Norton Ghost 9.0"="C:\\Program Files\\Norton SystemWorks\\Norton Ghost\\Agent\\GhostTray.exe" "tgcmd"="\"C:\\Program Files\\Support.com\\BellSouth\\hcenter.exe\" /starthidden /tgcmdwrapper" "Symantec NetDriver Monitor"="C:\\PROGRA~1\\SYMNET~1\\SNDMon.exe /Consumer" "NeroFilterCheck"="C:\\WINDOWS\\system32\\NeroCheck.exe" "Ulead AutoDetector"="C:\\Program Files\\Ulead Systems\\Ulead Photo Explorer 8.0 SE Basic\\Monitor.exe" "Ulead Photo Express Calendar Checker"="C:\\Program Files\\Ulead Systems\\Ulead Photo Express 5 SE\\calcheck.exe" "MegaPanel"="C:\\Program Files\\ACNielsen\\Homescan Internet Transporter\\HSTrans.exe" "SetDefPrt"="C:\\Program Files\\Brother\\Brmfl04a\\BrStDvPt.exe" "ControlCenter2.0"="C:\\Program Files\\Brother\\ControlCenter2\\brctrcen.exe /autorun" "QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime" "gcasServ"="\"C:\\Program Files\\Microsoft AntiSpyware\\gcasServ.exe\"" @="" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL] "Installed"="1" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI] "Installed"="1" "NoChange"="1" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS] "Installed"="1" ----------------- HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers Subkey --- ewido {57BD36D7-CE32-4600-9B1C-1A0C47EFC02E} C:\Program Files\ewido anti-malware\context.dll Subkey --- GoBack {6809E580-A3A7-11D1-9A00-00A0C945B006} C:\Program Files\Norton SystemWorks\Norton GoBack\ShellExt.dll Subkey --- Offline Files {750fdf0e-2a26-11d1-a3ea-080036587f03} C:\WINDOWS\System32\cscui.dll Subkey --- Open With {09799AFB-AD67-11d1-ABCD-00C04FC30936} C:\WINDOWS\system32\SHELL32.dll Subkey --- Open With EncryptionMenu {A470F8CF-A1E8-4f65-8335-227475AA5C46} C:\WINDOWS\system32\SHELL32.dll Subkey --- Symantec.Norton.Antivirus.IEContextMenu {5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll Subkey --- {a2a9545d-a0c2-42b4-9708-a0b2badd77c8} Start Menu Pin C:\WINDOWS\system32\SHELL32.dll ===================== HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers Subkey --- {0D2E74C4-3C34-11d2-A27E-00C04FC30871} C:\WINDOWS\system32\SHELL32.dll Subkey --- {24F14F01-7B1C-11d1-838f-0000F80461CF} C:\WINDOWS\system32\SHELL32.dll Subkey --- {24F14F02-7B1C-11d1-838f-0000F80461CF} C:\WINDOWS\system32\SHELL32.dll Subkey --- {66742402-F9B9-11D1-A202-0000F81FEDEE} C:\WINDOWS\system32\SHELL32.dll Subkey --- {F9DB5320-233E-11D1-9F84-707F02C10627} C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll ============================== C:\Documents and Settings\All Users\Start Menu\Programs\Startup desktop.ini Microsoft Office Outlook 2003.lnk Status Monitor.lnk ============================== C:\Documents and Settings\Owner\Start Menu\Programs\Startup desktop.ini Microsoft Office Outlook 2003.lnk Status Monitor.lnk desktop.ini WordWeb.lnk ============================== C:\WINDOWS\system32 cpl files access.cpl Microsoft Corporation appwiz.cpl Microsoft Corporation bthprops.cpl Microsoft Corporation desk.cpl Microsoft Corporation firewall.cpl Microsoft Corporation hdwwiz.cpl Microsoft Corporation igfxcpl.cpl Intel Corporation inetcpl.cpl Microsoft Corporation intl.cpl Microsoft Corporation irprops.cpl Microsoft Corporation joy.cpl Microsoft Corporation main.cpl Microsoft Corporation mbllnk.cpl AvantGo, Inc. mmsys.cpl Microsoft Corporation ncpa.cpl Microsoft Corporation netsetup.cpl Microsoft Corporation nusrmgr.cpl Microsoft Corporation odbccp32.cpl Microsoft Corporation powercfg.cpl Microsoft Corporation QuickTime.cpl Apple Computer, Inc. sysdm.cpl Microsoft Corporation telephon.cpl Microsoft Corporation timedate.cpl Microsoft Corporation wscui.cpl Microsoft Corporation wuaucpl.cpl Microsoft Corporation

[Susan528]

Let’s see if Killbox will work on this file

C:\WINDOWS\system32\wiccqw.exe reg_run


Download Pocket Killbox

Reboot into Safemode

• Open Pocket Killbox
• Copy and paste this entire path into Full Path of File to Delete

C:\WINDOWS\system32\wiccqw.exe reg_run

• Set it to Delete on Reboot
• Tick the box that says End Explorer shell while killing file
• Click on the Red circle with the white X
• It will ask you to confirm the deletion...Say yes
• It will ask you to reboot, say No

Run HJT Scan Only and remove this line
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\yyyqyc.exe reg_run

Reboot normally and post a new HJT log.

[JoeLeB]

Here is my latest HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 5:13:50 PM, on 2/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Support.com\bin\tgcmd.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [Ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Microsoft Office Outlook 2003.lnk = ?
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128052052984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128117466390
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: msupdate - C:\WINDOWS\
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[Susan528]

Hello JoeLeB,

You got rid of that file!
Just a minor clean-up item then we can do the final clean-up.

Disable Microsoft AntiSpyware:
We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

• Open Microsoft AntiSpyware
• Click on Tools, Settings.
• In the left pane, click on Real-time Protection
• Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents
• Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
• After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
• Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.

After all of the fixes are complete it is very important that you enable Real-time Protection again.

Disable Ewido:
Please disable Ewido, as it may interfere with the fix.[br]To disable Ewido:
From the system tray:

• Right-click the system tray icon and uncheck real time protection.
  or From within Ewido -
• Under 'Your security status', if the real time protection is active, deactivate it by clicking 'real time protection' until the status says 'inactive'.

Once your log is clean you can re-enable Ewido.

Place a check against each of the following, making sure you get them all and not any others by mistake:
O20 - Winlogon Notify: msupdate - C:\WINDOWS\
Close all programs leaving only HijackThis running Click on Fix Checked when finished and exit HijackThis.


Post back a fresh HijackThis log and we will take another look.

[JoeLeB]

Instructions completed with no hiccups. Ewido and Microsoft Anti-Spyware and its real time agents have been re-enabled. Here is my latest HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 11:23:55 PM, on 2/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Support.com\BellSouth\hcenter.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [Ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Microsoft Office Outlook 2003.lnk = ?
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128052052984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128117466390
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[Susan528]

Hello JoeLeB,

How is everything running? Everything looks good now. Just one more thing--someone suggested to check to make sure you do not have any rootkits installed.

Blacklight

Download Blacklight Beta from here:
http://www.f-secure....light/try.shtml

• Hit I accept. It will take you to download page.
• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please post contents of log.

[JoeLeB]

Everything appears to be running fine. I'm not getting warnings anymore. I ran BlackLight and here is the log:

02/08/06 21:31:10 [Info]: BlackLight Engine 1.0.30 initialized
02/08/06 21:31:10 [Info]: OS: 5.1 build 2600 (Service Pack 2)
02/08/06 21:31:10 [Note]: 7019 4
02/08/06 21:31:10 [Note]: 7005 0
02/08/06 21:31:12 [Note]: 7006 0
02/08/06 21:31:12 [Note]: 7011 1680
02/08/06 21:31:13 [Note]: FSRAW library version 1.7.1014
02/08/06 21:32:54 [Note]: 7007 0

I also ran a HJT and here is the latest log:

Logfile of HijackThis v1.99.1
Scan saved at 9:34:06 PM, on 2/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Support.com\BellSouth\hcenter.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [Ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\ACNielsen\Homescan Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Microsoft Office Outlook 2003.lnk = ?
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128052052984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128117466390
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thanks for all of your help. Is there anything else we need to look at?

[Susan528]

Hello JoeLeB,

Everything looks fine. Please do the final clean-up instructions.

STEP 1.
======
Cleanmgr
To clean temporary files:

• Go > start > run and type cleanmgr and click OK
• Scan your system for files to remove.
• Make sure Temporary Files, Temporary Internet Files and Recycle Bin are the only things checked.
• Click OK to remove those files.
• Click Yes to confirm deletion.

STEP 2.( Windows XP only)
======
Prefetch Folder
Open C:\Windows\Prefetch\
Delete All files in this folder but not the Prefetch folder

STEP 3.- Only for Windows XP and ME
======
Be sure and delete other OS instructions for victim
System Restore for Windows ME
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

• Right-click My Computer and then click Properties.
• On the Performance tab, click File System
• On the Troubleshooting tab, click to select Disable System Restore
• Click OK twice
• Restart your computer.
  
• Right-click My Computer and again click Properties
• On the Performance tab, click File System
• Clear the check mark in Disable System Restore check box.
• System Restore is now be active again.

=================================

System Restore for Windows XP
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

• Turn off System Restore.
• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

Reboot.

Turn ON System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check *Turn off System Restore*.
• Click Apply, and then click OK.

STEP 4.
======
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
• Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  Understanding and Using Firewalls
  
  
• Test your Firewall - Please test your firewall and make sure it is working properly.
  Test Firewall
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Visit the Microsoft Office Update Site Frequently-If you are running Microsoft Office, or any portion thereof, go to the Microsoft Office Update site and make sure you have at least all the critical updates installed (Free)
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  A tutorial on installing & using this product can be found here:
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  A tutorial on installing & using this product can be found here:
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  A tutorial on installing & using this product can be found here:
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.

Susan

[JoeLeB]

Susan, Thanks, that seems to have worked. The computer is running fine. This log can be closed. JoeLeB