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Unwanted toolbar

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Post #1
A rogue toolbar has attached itself to my web browser. Although my homepage hasn't been hijacked, I need to remove it because it seems to be preventing many websites from displaying properly. Please look at my 'Hijack This' log and tell me what lines to fix. Grateful thanks in advance.

Logfile of HijackThis v1.99.1
Scan saved at 18:41:29, on 17/11/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKSRVR.EXE
C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\MCAFEE.COM\MPS\MSCIFAPP.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\HPBPRO.EXE
C:\WINDOWS\SYSTEM\HPBOID.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM\BTKJN.DLL
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - C:\PROGRAM FILES\MCAFEE.COM\MPS\MCBRHLPR.DLL
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - C:\PROGRAM FILES\MCAFEE.COM\MPS\POPUPKILLER.DLL
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM\BTKJN.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [MSKServerExe] C:\Program Files\McAfee\SpamKiller\MSKSrvr.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKAGENT.EXE
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKDETCT.EXE /startup
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [MPSExe] C:\PROGRA~1\MCAFEE.COM\MPS\mscifapp.exe /embedding
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - HKLM\..\RunServices: [SchedulingAgent] C:\WINDOWS\SYSTEM\mstask.exe
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKAGENT.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .tif: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro.dell.com/global/apps/s…er/PROFILER.CAB
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/dj/qdiagh.cab?223
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.sc-server1.bt.com/broadband/MotivePreQual.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,23/mcgdmgr.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.hp.com/ediags/gs/instal…edsolutions.cab
Post #2
Hi and welcome to TomCoyote forum. If you still have the toolbar problem, please follow these instructions.

1) Move HJT.exe from the Desktop to C:\HJT\HijackThis.exe. If you need more instructions use these: http://russelltexas.com/malware/createhjtfolder.htm

2) Download, update, configure and run these two programs: http://tomcoyote.org/aawsb.php
The newest version of Ad-aware is 1.06 and Spybot 1.04. Even if you have these programs, use the link to get the newest version, update and configure them as in the link. Run Spybot first, reboot then run Ad-aware. Both programs back up what they remove so delete anything the programs say should be removed.

3) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM\BTKJN.DLL
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM\BTKJN.DLL

(if you do not use the Alexa toolbar, remove these resource wasters too)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

Close all programs but HJT and all browser windows, then click on "Fix Checked"

Run Clean Manager: START > RUN type "cleanmgr" without the quotes and OK. Remove anything widows locates. Restart the computer and post a new HJT log along with your comments. Let me know is that fixed the problem.

Thanks…pskelley
TomCoyote forum
Expert Member
Post #3
Hi pskelley Many thanks for your response to my post. Before seeing it, I got some help from ‘PC Answers’, a computer mag here in the UK. On their advice, I downloaded and ran ‘Hijack This!’ and sent them the log. They advised checking and fixing: O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM\BTKJN.DLL and deleting the BTKJN.DLL file from the C:\Windows\SYSTEM folder. This seems to have cured all my problems; the unwanted toolbar has gone and Internet Explorer 6 now works normally. PCA didn’t mention any other fixes but re-running HJT! shows the entry: HJT O3 - Toolbar: (no name) - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - (no file), so I guess this, too, can be safely removed as you recommend. But, before I go ahead and remove the two 09 entries you suggest, what is the Alexa toolbar? My system only has a Pentium III 500Mhz processor and is protected by McAfee Security Suite 7.0 (including VirusScan 9.0 and Personal Firewall Plus). I’m concerned that having too many background processes running together will slow the system even further. Therefore, before I follow your instructions to the letter, do I really need to download and run both Ad-Aware and Spybot (don’t these two programs do the same thing)? VirusScan 9.0 also detects and removes spyware and adware so I’m also concerned about possible conflicts. Finally, what does ‘cleanmgr’ do in Windows 98 Second Edition? Thanks in advance for your further help. Websurfer
Post #4
Well let's see, without booting up my my Compaq with Windows 98SE on it to be sure the clean manager run command works on it, I would have to think as long as you have had that system, you should know how to clean up your disk. If you need additional information you can get it here:

http://www.google.com/

Thanks…pskelley
TomCoyote forum
Expert Member
If you are reading this information…thank a teacher, If you are reading it in English…thank a soldier.
Post #5
No need to boot up your Compaq. I've used 'Disk Cleanup' (as well as defrag) many times but always launch it from the Start/Programs menu. Until now, I didn’t know you could also launch it from Start/Run using the ‘cleanmgr’ command – or that 'Disk Cleanup' and ‘cleanmgr’ are the same thing. I would still be grateful for your help with my other queries on the Alexa toolbar, as well as Spybot and AdAware. The Spybot website carries an assurance that the program does not conflict with any other software. Can I take this at face value? Lavasoft’s website doesn’t say anything about AdWare’s compatibility with other security software. Need I have any concerns about running either of these products alongside McAfee AV? Also, Spybot and AdAware seem to have a lot of overlap; so why do I need both? Thanks in advance for any input you can offer. Websurfer New Member
Post #6
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