6 replies to this topic

[jpb]

My computer keeps popping up porn sites. I need to get them to stop so that my kids can use the computer again. Here is my Log. Thanks in adavance for your time and dedication!


Logfile of HijackThis v1.99.1
Scan saved at 9:18:10 PM, on 9/18/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\open32.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbWeatherOnTray.exe
C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbOEAddOn.exe
C:\PROGRA~1\SPAMBL~1\Bin\461~1.0\SBInst.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbSrv.exe
C:\Program Files\America Online 9.0\waol.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Documents and Settings\Tara\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SpamBlockerUtility - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbHostIE.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: (no name) - {B73F75B8-93F3-429D-FF34-660B206D897A} - C:\WINDOWS\System32\pifn.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: SpamBlockerUtility - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbHostIE.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
O4 - HKLM\..\Run: [Shell] open32.exe
O4 - HKLM\..\Run: [Systemos Restart] Rundll32.exe pifn.dll, DllRegisterServer
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbWeatherOnTray.exe
O4 - HKLM\..\Run: [SpamBlocker] C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbOEAddOn.exe
O4 - HKLM\..\Run: [Spam Blocker for Outlook Express] C:\PROGRA~1\SPAMBL~1\Bin\461~1.0\SBInst.exe
O4 - HKLM\..\Run: [inmpoekc] C:\WINDOWS\System32\aolkvact.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [xservice] C:\DOCUME~1\Tara\LOCALS~1\Temp\temp25.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: winupdate54727814[1].exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1127091139031
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgall..._1/axofupld.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (SbInstObj) - http://installs.spam...ckerutility.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?321
O17 - HKLM\System\CCS\Services\Tcpip\..\{1188687D-3A57-48F7-BA3C-95F749F045C3}: NameServer = 205.188.146.145
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Susan528]

Hello and Welcome jpb to Tom Coyote,

You are running HijackThis from its zipped archive; please create a new folder for it and unzip the program into it. It is very important you do this before anything else!

STEP 1.
======
SpySweeper
Please download WebRoot SpySweeper .
(It's a 2 week trial):

• Click the Free Trial link under to "SpySweeper" to download the program.
• Install it.
• Once the program is installed, it will open.
• It will prompt you to update to the latest definitions, click Yes.
• Once the definitions are installed, click Sweep Now on the left side.
• Click the Start button.
• When it's done scanning, click the Next button.
• Make sure everything has a check next to it, then click the Next button.
• It will remove all of the items found.
• Click Session Log in the upper right corner, copy everything in that window.
• Click the Summary tab and click Finish.
• Paste the contents of the session log you copied into your next reply.

STEP 2.
======
Download Ewido

• Download and install Ewido Security Suite It is a free trial version of the program.
• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

STEP 3.
======
Update Ewido
You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use Ewido manual updates

STEP 4.
======
Ewido Scan
Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• NOTE: During some scans with ewido it is finding cases of false positives.**
  o You will need to step through the process of cleaning files one-by-one.
  o If ewido detects a file you KNOW to be legitimate, select none as the action.
  o DO NOT select "Perform action on all infections"
  o If you are unsure of any entry found select none for now.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop.

Now close ewido security suite.
**(Ewido for example has been flagging parts of AVG Anti-Virus, pcAnywhere and the game "Risk")


STEP 5.
======
CWShredder

Please download and run CWShredder
Make sure that all browser windows are closed with the exception of Cwshredder and choose FIX.


Please post the results from SpySweeper, ewido and a new hijackthis log.

[jpb]

Susan,

Thanks for the help. I, unfortunately, did not see the piece about not running HiJackThis form the temp directory and thus, did not run it from a permanent folder yet. I will do so soon. I did run the rest of the steps and here are my results.


Logfile of HijackThis v1.99.1
Scan saved at 11:04:19 PM, on 11/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Common Files\AOL\1127874074\ee\AOLHostManager.exe
C:\DOCUME~1\Tara\LOCALS~1\Temp\temp25.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Common Files\AOL\1127874074\ee\AOLServiceHost.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\program files\common files\aol\1127874074\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1127874074\ee\AOLServiceHost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\HPHipm11.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Documents and Settings\Tara\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: (no name) - {B73F75B8-93F3-429D-FF34-660B206D897A} - C:\WINDOWS\System32\pifn.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
O4 - HKLM\..\Run: [Systemos Restart] Rundll32.exe pifn.dll, DllRegisterServer
O4 - HKLM\..\Run: [SpamBlocker] C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbOEAddOn.exe
O4 - HKLM\..\Run: [inmpoekc] C:\WINDOWS\System32\aolkvact.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1127874074\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [xservice] C:\DOCUME~1\Tara\LOCALS~1\Temp\temp25.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1127091139031
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgall..._1/axofupld.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?321
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Spysweeper:

I ran spysweeper and had it remove all that it found. I did not capture the log before it rebooted my computer but it removed hotbar along with a few others that all appeared to be programs that rediredcted my browser to search pages.

Ewido:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 10:59:51 PM, 11/21/2005
+ Report-Checksum: 6ADEA395

+ Scan result:

HKLM\SOFTWARE\Classes\Interface\{3C1A06CC-3981-4DB9-B5B6-B4B8ECB1D7F2}\TypeLib\\ -> Spyware.HotBar : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{4921DB9C-64EA-430A-ABD2-D016DB5A0AC4}\ProxyStubClsid32\\ -> Spyware.HotBar : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{EA232A0A-46F8-4D44-A30B-50321518A828} -> Spyware.HotBar : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{EA232A0A-46F8-4D44-A30B-50321518A828}\ProxyStubClsid32\\ -> Spyware.HotBar : Cleaned with backup
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Cleaned with backup
HKU\S-1-5-21-951115610-2518554193-3362072689-1008\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Cleaned with backup
HKU\S-1-5-18\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Error during cleaning
C:\Documents and Settings\Tara\Local Settings\Temp\tmp16.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp17.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp18.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp1C.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp1D.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp1E.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp20.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp22.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp24.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp25.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp26.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp27.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp2B.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp2C.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp2D.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp31.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp32.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp33.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp35.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp36.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp37.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp3A.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp3C.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp41.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp42.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp43.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp45.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp46.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp48.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp49.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp4A.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp4B.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp51.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp52.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp53.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp54.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp5A.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp5B.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp5C.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp5D.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp60.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp61.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp62.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp67.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp69.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp6A.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp75.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp76.tmp -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp79.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp7B.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp7C.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp7D.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp7E.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp85.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmp86.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temp\tmpC.tmp -> TrojanDownloader.Murlo.b : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temporary Internet Files\Content.IE5\0X6NKD6V\34372[1].exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temporary Internet Files\Content.IE5\0XSR8R0V\34372[1].exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temporary Internet Files\Content.IE5\45IN0XI7\34372[1].exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temporary Internet Files\Content.IE5\YMWNL50K\34372[1].exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Documents and Settings\Tara\Local Settings\Temporary Internet Files\Content.IE5\YMWNL50K\34372[2].exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP386\A0017209.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP386\A0017214.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP387\A0017248.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP444\A0021947.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP451\A0022155.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP454\A0022239.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP454\A0022261.exe -> Spyware.HotBar : Cleaned with backup
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP454\A0022275.exe -> TrojanDownloader.Small.ait : Cleaned with backup
C:\WINDOWS\SYSTEM32\34887671.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\SYSTEM32\511343921.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\SYSTEM32\648031.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\SYSTEM32\82173187.exe -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\SYSTEM32\87050468.exe -> Spyware.Hijacker.Generic : Cleaned with backup


::Report End



CWShredder:

**** Run Keys ****

RUN: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
RUN: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
RUN: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
RUN: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
RUN: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
RUN: [UpdReg] C:\WINDOWS\UpdReg.EXE
RUN: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
RUN: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
RUN: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
RUN: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
RUN: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
RUN: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
RUN: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
RUN: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
RUN: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
RUN: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
RUN: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
RUN: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
RUN: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
RUN: [Systemos Restart] Rundll32.exe pifn.dll, DllRegisterServer
RUN: [SpamBlocker] C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbOEAddOn.exe
RUN: [inmpoekc] C:\WINDOWS\System32\aolkvact.exe
RUN: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
RUN: [HostManager] C:\Program Files\Common Files\AOL\1127874074\ee\AOLHostManager.exe
RUN: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
RUN: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
RUN: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
RUN: [xservice] C:\DOCUME~1\Tara\LOCALS~1\Temp\temp25.exe
RUN: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q


**** Browser Helper Objects ****

BHO: [AcroIEHlprObj Class] C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
BHO: [] C:\PROGRA~1\SPYBOT~1\SDHelper.dll
BHO: [PCTools Site Guard] C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
BHO: [DriveLetterAccess] C:\WINDOWS\system32\dla\tfswshx.dll
BHO: [PCTools Browser Monitor] C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
BHO: [PCTools Browser Monitor] C:\WINDOWS\System32\pifn.dll

Edited by jpb, 22 November 2005 - 08:50 AM.

[LDTate]

Hello jpb,
Susan's hard drive has crashed

I'll see if I can help

I suggest you do this:


Restart in Safe Mode:
Restart your computer.

Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.



Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.





Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O2 - BHO: (no name) - {B73F75B8-93F3-429D-FF34-660B206D897A} - C:\WINDOWS\System32\pifn.dll

O4 - HKLM\..\Run: [Systemos Restart] Rundll32.exe pifn.dll, DllRegisterServer

O4 - HKLM\..\Run: [SpamBlocker] C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbOEAddOn.exe

O4 - HKLM\..\Run: [inmpoekc] C:\WINDOWS\System32\aolkvact.exe

O4 - HKCU\..\Run: [xservice] C:\DOCUME~1\Tara\LOCALS~1\Temp\temp25.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

Close ALL windows and browsers except HijackThis and click "Fix checked"


delete these folders if listed:
C:\Program Files\SpamBlockerUtility


delete these files if listed:
C:\WINDOWS\System32\aolkvact.exe
C:\WINDOWS\System32\pifn.dll


Open C:\Windows\Prefetch\ Delete ALL files in this folder.



Do this also if these Temp Folders are part of your OS.

Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


Next navigate to the C:\Documents and Settings\(EVERY LISTED PROFILE USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


Empty the Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

[jpb]

Thanks for your help!

I have followed your steps and the computer seems to be running faster. I have not had any popups for a few minutes so hopefully all is well. In any case, here is my latest log.

Logfile of HijackThis v1.99.1
Scan saved at 5:03:28 PM, on 11/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\Explorer.EXE
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE
C:\Program Files\QuickTime\qttask.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Common Files\AOL\1127874074\ee\AOLHostManager.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\AOL\1127874074\ee\AOLServiceHost.exe
c:\program files\common files\aol\1127874074\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1127874074\ee\AOLServiceHost.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Documents and Settings\Tara\Desktop\jason\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1127874074\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1127091139031
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgall..._1/axofupld.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?321
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks again for all of you help!

Jason

[LDTate]

I suggest you do this:

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)

O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

Close ALL windows and browsers except HijackThis and click "Fix checked"


Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.

[LDTate]

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

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