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Help With uninstaller and log


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2 replies to this topic

#1 Thorne

Thorne

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Posted 15 November 2005 - 05:50 AM

I got zapped by spyaxe this morning and then go the uninstallers, however everytime I use internet explorer this window titled windows installer starts up. Then it says downloading and configuring Ofiice XP and Froont page. None of the Microsoft products work, they keep telling me "the feature you are trying to use is on a network resorce that is unavailable" then theres a small box underneath asking me to click ok and enter an alternate path to PROPLUS.MSI... What the hell does this mean? Here is my log, I don't understand any of this weird stuff.


Logfile of HijackThis v1.99.1
Scan saved at 4:49:49 AM, on 11/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\msiexec.exe
C:\Documents and Settings\Michael\Desktop\HijackThis.exe

O2 - BHO: HomepageBHO - {e9ccf15d-4c68-4b5a-9e9a-8e12e4bd39bd} - C:\WINDOWS\System32\hpA481.tmp (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [LaunchList] C:\Program Files\Pinnacle\Studio 8\LaunchList.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 "EPSON Stylus CX5400" /O6 "USB004" /M "Stylus CX5400"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-622221193458} - file://c:\ex.cab
O16 - DPF: {43331111-1111-1111-1111-611111195622} - file://c:\ex.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {64311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe

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#2 little eagle

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Posted 15 November 2005 - 05:58 AM

Close all programs leaving only HijackThis running. Place a check against each of the following,

O2 - BHO: HomepageBHO - {e9ccf15d-4c68-4b5a-9e9a-8e12e4bd39bd} - C:\WINDOWS\System32\hpA481.tmp (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-622221193458} - file://c:\ex.cab
O16 - DPF: {43331111-1111-1111-1111-611111195622} - file://c:\ex.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {64311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab


Click on Fix Checked when finished and exit HijackThis.

Open SpyBot, check for and get any updates available, close all browsers, check for problems and fix everything found.
Then on the toolbar menu select mode and switch to advanced mode, on the left lower down select tools, and view report.
Ensure all the options are unchecked except, include system information in report. Attach or copy paste the log into this topic.


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#3 little eagle

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Posted 26 November 2005 - 07:50 AM

Closed because no reply was made. This topic is now closed.
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