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pop up removal using hijackthis


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14 replies to this topic

#1 tammuz

tammuz

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Posted 14 November 2005 - 04:37 PM

I ran hijackthis and the following is th elog file:

Logfile of HijackThis v1.99.1
Scan saved at 5:35:36 PM, on 11/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\BRANDO~1\LOCALS~1\Temp\Rar$EX00.773\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: (no name) - {702EA91C-1ACF-4772-8078-18F2B2EE1031} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{229F1C35-8929-411A-9BC0-ABCD6EB34CAF}: NameServer = 192.168.10.1
O20 - Winlogon Notify: Telephony - C:\WINDOWS\
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

which files/processes should I remove.

thanks for your help

:)
Tammuz

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#2 LDTate

LDTate

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Posted 18 November 2005 - 07:39 PM

Hello tammuz, welcome to the forum. Sorry about the delay in responding :( If you still need help, Scan again with HijackThis, and copy/paste" a new log file into this thread.

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

Proud graduate of TC/WTT Classroom

 


#3 tammuz

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Posted 20 November 2005 - 07:30 PM

Here is another log file.

Logfile of HijackThis v1.99.1
Scan saved at 8:28:06 PM, on 11/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Brandon Mondesir\Desktop\HijackThis1991.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {702EA91C-1ACF-4772-8078-18F2B2EE1031} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - Startup: Spy Sweeper Fix.lnk = C:\Program Files\Webroot\Spy Sweeper\SpySweeperFix.bat
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{229F1C35-8929-411A-9BC0-ABCD6EB34CAF}: NameServer = 192.168.10.1
O20 - Winlogon Notify: Telephony - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


what should i remove???
thanks
Tammuz

#4 LDTate

LDTate

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Posted 21 November 2005 - 03:46 PM

I suggest you do this:


Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: (no name) - {702EA91C-1ACF-4772-8078-18F2B2EE1031} - (no file)

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab

O20 - Winlogon Notify: Telephony - C:\WINDOWS\


Close ALL windows and browsers except HijackThis and click "Fix checked"





Restart in Safe Mode:
Restart your computer.

Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.


Open C:\Windows\Prefetch\ Delete ALL files in this folder.



Do this also if these Temp Folders are part of your OS.

Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


Next navigate to the C:\Documents and Settings\(EVERY LISTED PROFILE USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


Empty the Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

The forum is run by volunteers who donate their time and expertise.

Want to help others? Join the ClassRoom and learn how.

Logs will be closed if you haven't replied within 3 days

 

If you would like to paypal.gif for the help you received.
 

Proud graduate of TC/WTT Classroom

 


#5 tammuz

tammuz

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Posted 22 November 2005 - 11:58 AM

My CPU does not start correctly. About a month ago I tried to restart my cpu and it would not. I had to install win xp home on my other hard drive to get access to my main c: drive. Somehow by installing home xp on the slave drive the master OS was able to start up. Then I decided to reformat the slave drive so I could use the whole thing for media and what not. When I did so, the master drive did not start up again. so i reinstalled home xp on it. now it starts, but I have these popups that spontaneously pop up in IE. This is strange since I don't use IE, I use firefox. I have tried several spyware programs and none have solved the problem.

I followed your directrions and I ran another log file. Here it is:

Logfile of HijackThis v1.99.1
Scan saved at 12:50:24 PM, on 11/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Brandon Mondesir\Desktop\HijackThis1991.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - Startup: Spy Sweeper Fix.lnk = C:\Program Files\Webroot\Spy Sweeper\SpySweeperFix.bat
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{229F1C35-8929-411A-9BC0-ABCD6EB34CAF}: NameServer = 192.168.10.1
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

thanks for your help
Tammuz

#6 LDTate

LDTate

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  • Root Admin
  • 57,180 posts

Posted 22 November 2005 - 02:58 PM

Even if you've already run these, make SURE they're up-to-date and run per instructions.

Make sure you have the up-to-date versions of Spybot V 1.4 and Ad-aware SE Build 1.06 . All are free and available below.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon > Click connect > Click OK > Click Finish.)
2. Set up the Configurations as follows:
-- Click the Gear wheel at the top of the Ad-Aware window
-- Click General > Safety & Settings: Check (Green) all three.
-- Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
3. Click "Proceed"
4. Click "Scan Now"
5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
6. Select "Search for low-risk threats"
7. Run the scanner using the Full Scan (Perform full system scan) mode.
8. When the scan has completed, select Next.
9. In the Scanning Results window, select the "Scan Summary" tab.
10. Check the box next to each "target family" you wish to remove.
11. Click next > Click OK.



Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.

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#7 tammuz

tammuz

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Posted 23 November 2005 - 12:28 PM

I have installed and run spybot 1.4 and adware-se 1.06r1. I still get the popups.

here is the log file from hijack this.

Logfile of HijackThis v1.99.1
Scan saved at 1:22:37 PM, on 11/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Brandon Mondesir\Desktop\HijackThis1991.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = =%3D
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{229F1C35-8929-411A-9BC0-ABCD6EB34CAF}: NameServer = 192.168.10.1
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


what should i do next?

thanks
Tammuz

#8 LDTate

LDTate

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  • 57,180 posts

Posted 23 November 2005 - 12:44 PM

You still have a virus showing.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.


Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Then please run Ewido, click on the Scanner run a full scan and let it clean everything it finds. Save the logfile from the scan.


Restart your computer in normal mode and please post a new HijackThis log, as well as the log from the Ewido scan.

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#9 tammuz

tammuz

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Posted 25 November 2005 - 11:10 AM

here is the hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 12:07:46 PM, on 11/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Brandon Mondesir\Desktop\HijackThis1991.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = =%3D
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{229F1C35-8929-411A-9BC0-ABCD6EB34CAF}: NameServer = 192.168.10.1
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

here is the ewido log:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 12:03:37 PM, 11/25/2005
+ Report-Checksum: B92C62F6

+ Scan result:

C:\Documents and Settings\Brandon Mondesir\Cookies\brandon mondesir@adopt.specificclick[1].txt -> Spyware.Cookie.Specificclick : Cleaned without backup
C:\Documents and Settings\Brandon Mondesir\Cookies\brandon mondesir@ad.yieldmanager[2].txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.20:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.21:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.22:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.23:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.24:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.25:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.26:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.28:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.29:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.30:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.31:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned without backup
:mozilla.32:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adbrite : Cleaned without backup
:mozilla.38:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Targetnet : Cleaned without backup
:mozilla.39:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Targetnet : Cleaned without backup
:mozilla.40:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Targetnet : Cleaned without backup
:mozilla.41:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.42:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.43:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.44:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.45:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.46:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.47:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
:mozilla.51:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned without backup
:mozilla.53:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Atdmt : Cleaned without backup
:mozilla.54:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Questionmarket : Cleaned without backup
:mozilla.56:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Mediaplex : Cleaned without backup
:mozilla.75:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Com : Cleaned without backup
:mozilla.76:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Com : Cleaned without backup
:mozilla.78:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned without backup
:mozilla.79:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned without backup
:mozilla.80:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned without backup
:mozilla.81:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned without backup
:mozilla.82:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned without backup
:mozilla.83:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned without backup
:mozilla.84:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned without backup
:mozilla.85:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned without backup
:mozilla.86:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned without backup
:mozilla.87:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned without backup
:mozilla.88:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adbrite : Cleaned without backup
:mozilla.89:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adbrite : Cleaned without backup
:mozilla.102:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Specificclick : Cleaned without backup
:mozilla.103:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Specificclick : Cleaned without backup
:mozilla.104:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Specificclick : Cleaned without backup
:mozilla.105:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Specificclick : Cleaned without backup
:mozilla.107:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned without backup
:mozilla.108:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned without backup
:mozilla.109:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned without backup
:mozilla.110:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned without backup
:mozilla.111:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adtech : Cleaned without backup
:mozilla.112:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adtech : Cleaned without backup
:mozilla.122:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Falkag : Cleaned without backup
:mozilla.138:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned without backup
:mozilla.139:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned without backup
:mozilla.140:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Centrport : Cleaned without backup
:mozilla.141:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Centrport : Cleaned without backup
:mozilla.158:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned without backup
:mozilla.159:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned without backup
:mozilla.160:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned without backup
:mozilla.171:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Hotlog : Cleaned without backup
:mozilla.196:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Overture : Cleaned without backup
:mozilla.204:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Revenue : Cleaned without backup
:mozilla.205:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Revenue : Cleaned without backup
:mozilla.206:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Revenue : Cleaned without backup
:mozilla.207:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Revenue : Cleaned without backup
:mozilla.208:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Revenue : Cleaned without backup
:mozilla.211:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Spylog : Cleaned without backup
:mozilla.214:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Statcounter : Cleaned without backup
:mozilla.215:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Statcounter : Cleaned without backup
:mozilla.216:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Statcounter : Cleaned without backup
:mozilla.218:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Tribalfusion : Cleaned without backup
:mozilla.219:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Tribalfusion : Cleaned without backup
:mozilla.220:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Valuead : Cleaned without backup
:mozilla.233:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned without backup
:mozilla.234:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned without backup
:mozilla.235:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned without backup
:mozilla.277:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned without backup
:mozilla.278:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned without backup
:mozilla.279:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned without backup
:mozilla.280:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned without backup
:mozilla.281:C:\Documents and Settings\Brandon Mondesir\Application Data\Mozilla\Firefox\Profiles\xg784rgm.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned without backup
C:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP440\A0045045.exe -> TrojanDownloader.Small.bke : Cleaned without backup
C:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP440\A0045046.exe -> Trojan.Crypt.t : Cleaned without backup
C:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP440\A0045049.exe -> TrojanDownloader.IstBar.is : Cleaned without backup
C:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP440\A0045050.exe -> Spyware.SmartLoad : Cleaned without backup
C:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP454\A0046505.dll -> Spyware.Look2Me : Cleaned without backup
E:\Documents and Settings\Brandon Mondesir\Local Settings\Temporary Internet Files\Content.IE5\ZQS56Q5Z\prompt[1].htm -> TrojanDownloader.IstBar.j : Cleaned without backup
E:\Documents and Settings\Brandon Mondesir\Cookies\brandon mondesir@msnportal.112.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned without backup
E:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP487\A0050730.exe -> TrojanDownloader.Small.aom : Cleaned without backup
E:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP487\A0050737.hta -> Spyware.Hijacker.Generic : Cleaned without backup
E:\System Volume Information\_restore{186A2B1D-6A58-4701-857B-A3B9C6FD587D}\RP487\A0050738.exe -> TrojanDownloader.Small.xk : Cleaned without backup


::Report End


what should i do next??
Thanks
Tammuz

#10 LDTate

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Posted 26 November 2005 - 01:50 PM

How are things now?

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#11 tammuz

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Posted 27 November 2005 - 02:37 PM

I'm not sure if the virus is gone or not but I haven't had any popups for awhile. I think I still need to have xp home on the other drive in order to start up the main drive. Also I noticed on my firewall settings I had some programs that were allowed to bypass the firewall that I did not authorize, so I changed that and it seems for now the popups have stopped. thanks for you help. is there anything else I should do? Tammuz

#12 LDTate

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Posted 27 November 2005 - 02:40 PM

Can you post a new HJT log please?

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#13 tammuz

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Posted 28 November 2005 - 09:51 AM

here it is:

Logfile of HijackThis v1.99.1
Scan saved at 10:49:11 AM, on 11/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Brandon Mondesir\Desktop\HijackThis1991.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = =%3D
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

thanks
tammuz

#14 LDTate

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Posted 28 November 2005 - 04:32 PM

Good Job :thumbup:


Log looks good :D :thumbup: How is it running any issues?

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Click Start> My Computer, select the Tools menu and then Folder Options, after the new window appears select the View tab…]
This time select the: Restore Defaults
Select: Apply, and click OK




If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Safe Surfing. :D

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#15 LDTate

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Posted 01 December 2005 - 04:00 PM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php

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