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Spyware / Malware / Virus Removal

Norton Internet Security

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
My Norton Internet Security program caught a potential threat and when I click on the names of them it brings up instructions on how to get rid of it. I did what it said but it's still there. The names are W32.Esbot.A and W32.Zotob.B. Every few minutes a small box comes up on the bottom right side of the screen that says: Rules Automatically created for Microsoft Generic Host Process W32. I dont like to keep my computer on anymore b/c I'm not sure what is happening every time that comes up. I know there is a lot of stuff in the Log Viewwr for Norton. Anything you can do to help me would be very much appreciated. Thanks. Katie
Post #4
If you want me to help more (or at least try), please do this:

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Download HijackThis into this folder.

If required a tutorial is here = Hijackthis Folder Tutorial

Links to Hijack This! v 1.99.1:

Hijack This! at tools.radiosplace.com

Hijack This! at spywarewarrior.com

Run it from that folder.

Click "Do a system scan and save a log file".

DO NOT "FIX" ANYTHING WITH IT YET!!!
FIXING THE WRONG THING COULD RENDER YOUR SYSTEM INOPERABLE!!!


Reply to this thread, and "copy/paste" the ENTIRE CONTENTS of the log file into this thread.
Post #5
Logfile of HijackThis v1.99.1
Scan saved at 8:38:03 PM, on 10/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Creative\Shared Files\CAMTRAY.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\lexpps.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\COMMON~1\AOL\112898~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\112898~1\EE\AOLServiceHost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Sierra\Planner\Plnrnote.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Yahoo!\Messenger\YPAGER.EXE
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://aimhome.netscape.com/aimhome.adp
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\Shared Files\CAMTRAY.EXE
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1128986364\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Event Planner Reminders Tray Icon.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: 6th Street Omaha Poker by pogo - http://game1.pogo.com/applet-6.2.1.27/omah…a-ob-assets.cab
O16 - DPF: Aces Up! by pogo - http://game1.pogo.com/applet-6.2.2.66/aces…s-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.com/applet-6.3.0.53/slot…a-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.com/applet-6.3.3.38/back…n-ob-assets.cab
O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.3.0.46/blac…k-ob-assets.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.1.3.28/vide…k-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.com/applet-6.3.1.33/cana…a-ob-assets.cab
O16 - DPF: Checkers by pogo - http://game3.pogo.com/applet-6.1.2.25/chec…s-ob-assets.cab
O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.2.3.36/crib…e-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.com/applet-6.3.2.25/chec…g-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.2.2.51/domi…o-ob-assets.cab
O16 - DPF: Double Deuce Poker by pogo - http://doublebonus.pogo.com/applet-6.1.0.3…e-ob-assets.cab
O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.3.3.27/euch…e-ob-assets.cab
O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.com/applet-6.1.3.28/soli…2-ob-assets.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.com/applet-6.3.0.53/harv…t-ob-assets.cab
O16 - DPF: Hearts by pogo - http://game1.pogo.com/applet-6.2.5.28/hear…s-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://game1.pogo.com/applet-6.1.5.21/draw…r-ob-assets.cab
O16 - DPF: High Stakes Pool by pogo - http://game1.pogo.com/applet-6.3.4.49/pool…l-ob-assets.cab
O16 - DPF: Its Outta Here 2 by pogo - http://game4.pogo.com/applet-6.1.0.39/itso…e-ob-assets.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.com/applet-6.2.1.27/jigs…w-ob-assets.cab
O16 - DPF: Jokers Wild Poker by pogo - http://vpjoke.pogo.com/applet-6.1.0.39/vid…d-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://game1.pogo.com/applet-6.3.3.27/gin/gin-ob-assets.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-6.3.4.64/lott…o-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.com/applet-6.3.4.49/mahj…g-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game1.pogo.com/applet-6.3.3.27/mlsl…s-ob-assets.cab
O16 - DPF: Pai Gow by pogo - http://game1.pogo.com/applet-6.2.1.34/paig…w-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.3.2.25/free…l-ob-assets.cab
O16 - DPF: Pebble Beach 3 Hole Challenge by pogo - http://game1.pogo.com/applet-6.2.1.27/thre…e-ob-assets.cab
O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.4.0.41/peng…s-ob-assets.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.com/applet-6.2.1.27/wate…l-ob-assets.cab
O16 - DPF: Perfect Passer by pogo - http://game1.pogo.com/applet-6.3.2.32/perf…r-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.4.0.41/flin…r-ob-assets.cab
O16 - DPF: Pinochle by pogo - http://game1.pogo.com/applet-6.2.2.51/pino…e-ob-assets.cab
O16 - DPF: Pirate's Gold by pogo - http://game1.pogo.com/applet-6.2.0.30/pira…d-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.com/applet-6.4.0.41/popf…u-ob-assets.cab
O16 - DPF: PoppaZoppa by pogo - http://game1.pogo.com/applet-6.3.0.53/popp…a-ob-assets.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.3.3.27/popp…2-ob-assets.cab
O16 - DPF: Poppit TM by pogo - http://game5.pogo.com/applet-6.0.4.37/popp…t-ob-assets.cab
O16 - DPF: Quick Shot by pogo - http://game4.pogo.com/applet-6.1.0.39/quic…t-ob-assets.cab
O16 - DPF: Ricochet by pogo - http://game4.pogo.com/applet-6.1.0.39/rico…t-ob-assets.cab
O16 - DPF: Sawgrass Golf by pogo - http://game4.pogo.com/applet-6.1.0.39/sawg…s-ob-assets.cab
O16 - DPF: Showbiz Slots by pogo - http://game1.pogo.com/applet-6.2.1.27/slot…z-ob-assets.cab
O16 - DPF: Spades by pogo - http://game1.pogo.com/applet-6.1.2.25/spad…s-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.com/applet-6.3.1.26/spid…r-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.3.4.49/sque…s-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://game1.pogo.com/applet-6.2.0.37/swee…h-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.3.3.27/hold…m-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.com/applet-6.3.0.46/peak…s-ob-assets.cab
O16 - DPF: Tumble Bees by pogo - http://game1.pogo.com/applet-6.3.1.26/jumb…e-ob-assets.cab
O16 - DPF: Turbo 21 TM by pogo - http://game1.pogo.com/applet-6.1.4.29/turb…1-ob-assets.cab
O16 - DPF: Vert Skater by pogo - http://game1.pogo.com/applet-6.1.3.28/vert…r-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://vpoker.pogo.com/applet-6.1.0.39/vid…r-ob-assets.cab
O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.3.4.64/word…2-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://whackdown.pogo.com/applet-6.0.4.37/…n-ob-assets.cab
O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.com/applet-6.1.3.28/worl…s-ob-assets.cab
O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} (shizmoo Class) - http://www.uproar.com/applets/activex/shiz…pside_web18.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkId=39204&clcid=0x409
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {4F5E4276-C120-11D6-A1FD-00508B9D48EA} (dldisplay Class) - http://www.gamehouse.com/ghdlctl.cab
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc…aploader_v5.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\SYSTEM32\YPCSER~1.EXE
Post #6
CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Do a systen scan only".
Then "check" the box to the left of these item(s):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

Then click "Fix checked" and close Hijack This!.

Reboot.

There are no signs of "infections" in the log.

Every few minutes a small box comes up on the bottom right side of the screen that says: Rules Automatically created for Microsoft Generic Host Process W32


That's you Internet security at work. Although I can't explain why it happens so often…. :scratch:

"Microsoft Generic Host Process W32" should be a legitimate process.

If you run a virus scan with your resident software, does it detect anything?
:unsure:
Post #7
Ok, I did the system scan and "fixed" the ones you had me check. Nothing comes up when I do a virus scan. The only things that ever come up are the two I listed earlier and they are shown as being protected. They are listed under the Outbreak section of my Norton Software. I know in the logs that I have under that program it's saying things like: An instance of "C\Program files\common files\Sonic\update manager\sgtray.exe" is preparing to access the internet. Is that something I'm doing??? Every time that little box comes up something new comes in the log usually under the Connections tab. I just don't know if this is eventually going to mess up the computer.
Post #8 last edited

I know in the logs that I have under that program it's saying things like: An instance of "C\Program files\common files\Sonic\update manager\sgtray.exe" is preparing to access the internet.


That is this program:

O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

It's a legitimate program.

The only things that ever come up are the two I listed earlier and they are shown as being protected


I'm assuming you're referring to the viruses this thread is about.

They must be in "quarantine".

Isn't there a "Delete" button on Norton that would allow you to remove them?

Every time that little box comes up something new comes in the log usually under the Connections tab. I just don't know if this is eventually going to mess up the computer.


Many programs installed have "update" features. Some are automatic, some you have to do manually.

You just need to keep track of what you have installed, and look closely at the name of the program accessing the Internet. If it's one of the update programs to your installed software, then it's your choice whether you want to allow it or not.

I have Norton 2004. When a program first tries to access the internet, there is a box that pops up asking what you want to do. On the "safe" programs, you can choose "Automatically configure access" (or something like that). If yours is that way, and you choose that, Norton won't ask again when the program access the net - is just allows it.

If you don't recognize the program, then you need to check it out first.

P.S. - I'm just guessing here, but happy belated birthday!!!
Post #9
There isn't a delete button for those 2 viruses. It's under a caption called Outbreak Alerts and under the heading protected. I just want to make sure they don't spread. Thanks for all your help. I was just worried it was something that was rapidly spreading. Thanks again. And yes, yesterday was my birthday and thank you for the wish :) Katie
Post #10
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