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Spyware / Malware / Virus Removal

Recurring spyware -- please help!

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Post #16 last edited
Yes, that was exactly what I ment. It puzzles me why the windows close that suddenly. It could be the settings of SpywareGuard Download Protection are to strict. I do not use that antispywareprogram myself. Are you using a router? Are you using the firewall in Windows SP2?
Post #17
I don't see any setting options in SpyWare Guard so if it is responsible, it would be something internal. However, I ran with it for quite some time with no problems. Yes, I do use a router and SP2 firewall, but currently this is the only system on the router. The FW is on.
Post #21
Please RIGHT-CLICK HERE to download Silent Runner's.
  • Save it to the desktop.
  • Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
  • You will receive a prompt:
    • Do you want to skip supplementary searches?
      click NO
  • You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
  • Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.
*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
Post #22
I went on faith. My Norton said "Malicious Script." How come?

I'm also interested in the INFECTION WARNING on my keyboard filters because I have an intermitttent keyboard problem too that I haven't got around to working yet.

Thanks,

"Silent Runners.vbs", revision 40.1, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
———————————

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"QuickTime Task" = ""C:\PROGRA~1\QUICKT~1\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"NvCplDaemon" = "RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup" [MS]
"DellTouch" = "C:\WINDOWS\DELLMMKB.EXE" ["Netropa Corp."]
"nwiz" = "nwiz.exe /install" ["NVIDIA Corporation"]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"masqform.exe" = "C:\Program Files\PureEdge\Viewer 6.0\masqform.exe -UpdateCurrentUser" ["PureEdge Solutions Inc."]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe" ["Symantec Corporation"]
"NeroCheck" = "C:\WINDOWS\system32\NeroCheck.exe" ["Ahead Software Gmbh"]
"MediaFace Integration" = "C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe" ["Fellowes, Inc."]
"AWMON" = ""C:\PROGRA~1\Lavasoft\AD-AWA~2\Ad-Watch.exe"" ["Lavasoft Sweden"]
"DIAGENT" = "C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup" ["Creative Technology Ltd"]
"AHQInit" = "C:\Program Files\Creative\SBLive\Program\AHQInit.exe" ["Creative Technology Ltd"]
"NAV Agent" = "C:\PROGRA~1\NORTON~1\navapw32.exe" [null data]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{4A368E80-174F-4872-96B5-0B27DDD11DB2}\(Default) = "SpywareGuard Download Protection"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\dlprotect.dll" [null data]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{AA58ED58-01DD-4d91-8333-CF10577473F7}\(Default) = "Google Toolbar Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealOne Player\rpshell.dll" ["RealNetworks, Inc."]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{6E3C607A-B99C-4FA8-98F5-1AC1ADF7F5B9}" = "MediaFace extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Fellowes\MediaFACE 4.0\MFShlExt.dll" ["Fellowes, Inc."]
"{A70C977A-BF00-412C-90B7-034C51DA2439}" = "NvCpl DesktopContext Class"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\nvcpl.dll" ["NVIDIA Corporation"]
"{FFB699E0-306A-11d3-8BD1-00104B6F7516}" = "Play on my TV helper"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\nvcpl.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard.Handler" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard.Handler" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "D:\DOWNLOADS\Utilities\Ewido Scan\security suite\shellhook.dll" ["TODO: "]

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\
INFECTION WARNING! "AppInit_DLLs" = "NVDESK32.DLL" [file not found]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
MediaFaceExtension\(Default) = "{6E3C607A-B99C-4FA8-98F5-1AC1ADF7F5B9}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Fellowes\MediaFACE 4.0\MFShlExt.dll" ["Fellowes, Inc."]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
MediaFaceExtension\(Default) = "{6E3C607A-B99C-4FA8-98F5-1AC1ADF7F5B9}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Fellowes\MediaFACE 4.0\MFShlExt.dll" ["Fellowes, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]


Active Desktop and Wallpaper:
—————————–

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\WINDOWS\Prairie Wind.bmp"


Enabled Screen Saver:
———————

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\ssmypics.scr" [MS]


Startup items in "Floyd" & "All Users" startup folders:
——————————————————-

C:\Documents and Settings\Floyd\Start Menu\Programs\Startup
"BJ Status Monitor Canon i560" -> shortcut to: "C:\Documents and Settings\Floyd\cnmss Canon i560 (Local).exe USB001;Canon i560;cnmss Canon i560 (Local).exe;BJ Status Monitor Canon i560.lnk" ["CANON INC."]
"SpywareGuard" -> shortcut to: "C:\Program Files\SpywareGuard\sgmain.exe" [null data]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"Camio Viewer 2000" -> shortcut to: "C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe -s" ["Sierra Imaging"]
"DING!" -> shortcut to: "C:\Program Files\Southwest Airlines\Ding\Ding.exe" ["Southwest Airlines"]
"ItsDeductible7PopUp" -> shortcut to: "C:\Program Files\ItsDeductible7\ItsD7.EXE PopUp" ["Intuit, Inc."]
"Quicken Scheduled Updates" -> shortcut to: "C:\Program Files\Quicken\bagent.exe" ["Intuit Inc."]


Enabled Scheduled Tasks:
————————

"Norton AntiVirus - Scan my computer - Floyd" -> launches: "C:\PROGRA~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
——————————-

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 18
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
————————————

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{327C2873-E90D-4C37-AA9D-10AC9BABA46C}" = "Easy-WebPrint"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Canon\Easy-WebPrint\Toolband.dll" [empty string]

"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = "&Google" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


Running Services (Display Name, Service Name, Path {Service DLL}):
——————————————————————

Creative Service for CDROM Access, Creative Service for CDROM Access, "C:\WINDOWS\system32\CTsvcCDA.EXE" ["Creative Technology Ltd"]
ewido security suite control, ewido security suite control, "D:\DOWNLOADS\Utilities\Ewido Scan\security suite\ewidoctrl.exe" ["ewido networks"]
Machine Debug Manager, MDM, ""C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe"" [MS]
Netropa NHK Server, Nhksrv, "C:\WINDOWS\Nhksrv.exe" [null data]
Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
Norton AntiVirus Firewall Monitor Service, NPFMntor, ""C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe"" ["Symantec Corporation"]
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\system32\nvsvc32.exe" ["NVIDIA Corporation"]
Symantec Core LC, Symantec Core LC, ""C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe"" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, ""C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, ""C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe"" ["Symantec Corporation"]


Keyboard Driver Filters:
————————

HKLM\System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\
"UpperFilters" = INFECTION WARNING! "msikbd2k" ["Netropa Corporation"]


———-
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "No" at the first message box.
———- (total run time: 50 seconds, including 18 seconds for message boxes)
Post #24
Done. BTW I've used Cleanup! in the past but actually use CCleaner about once a week instead. Cleanup! wipes my IE drop down of recent links. Do you still think this may be a spy/malware problem rather than my Java might be old/corrupted or something? A buddy of mine here couldn't figure it out, but changed something so that now I get an error description when one of these doesn't work, rather than just opening and closing right away. Wanted to paste it here (how do I do that?), but it says: "Problems with this web page prevent it from being displayed properly or functioning properly. In the future, you can display this message by double-clicking the warning icon displayed in the status bar. [ OK and Hide Details buttons] Line: 1 Char: 2 Error: Object expected Code: 0 URL: javascript:%20PopupWindow('…..) The problem exists at more than just one website.
Post #25
Try going over the ie security settings again. Using the default button, use same button in advanced options. Then try a java script link that didn't work before. If that still does not work try setting the site to trusted. If that still does not work will try another way.
Post #28
Still no luck, although I'm not convinced IEFix was running properly. It wouldn't recognized my disk OR the hard drive files, and when I canceled to bypass as the directions said, it would open two dialog boxes: one to tell me the fix was complete and another to tell be the windows dll files needed updating (and still prompting for disks it won't recognize)
Post #29
You may have to register these dll'se:

You can open > start and then > run
Type in the box:
Click OK after every line you typed!

net.exe stop wuauserv
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 msxml3.dll
net.exe start wuauserv

After you have done that go to Windows update:

MOST IMPORTANT: You Need to Update Windows and IE to get all the Latest Security Patches to protect your computer from the malware that is around on the internet. Please go to
Microsoft Windows and Internet Explorer Updates to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the cirtical updates installed (Free) Microsoft Office Update
Post #30
:thumbdown: Still no love. Are we to the point where I need to uninstall and reinstall IE? Hope not. Really appreciate all your help and patience through this. This is a tough one! :rant2:

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