25 replies to this topic

[Beachbabe]

Thanks in advance for all that you guys do to help us!

On the (dreaded) 8/16/05 something evil took over my browser. I manage only to stay online a few minutes at a time and have not been able to isolate the trouble with Spybot & AdAware. My ISP & AV providers can't help.

Could you take a look at my HJT log for me please?

Thank you so much,
Beachbabe

Logfile of HijackThis v1.99.1
Scan saved at 3:26:23 PM, on 8/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINDOWS\System32\hpoipm07.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\DOCUME~1\KENTCN~1\LOCALS~1\Temp\HijackThis.exe
C:\Program Files\Common Files\Real\Update_OB\rndal.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy-server:8080;https=proxy-server:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;ams-server*;localhost
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: (no name) - {9239E4EC-C9A6-11D2-A844-00C04F68D538} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game6.pogo.co...s-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: SciFi Slots by pogo - http://game1.pogo.co...i-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://holdem2.pogo....m-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://vpoker.pogo.c...r-ob-assets.cab
O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/F...oad/tgctlar.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.rr.com/s...oad/grprcus.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} (SideStep IE Inst) - http://download.side...00719/sb01f.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} - http://stream10k.red...cabs/videox.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} - http://207.188.7.150...etzip/RdxIE.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.co...UC/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124295515921
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://olympus.kodak..._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.h...edsolutions.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...4/heartbeat.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab27513.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O16 - DPF: {ED4E6F97-FA1A-4634-B550-AABFEB8DA009} (TulipPlayer Class) - http://abc.go.com/pr...ulipPlayer2.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredim...er/imloader.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe (file missing)

[pskelley]

Hello and welcome to TomCoyote forum. If you are not being helped elsewhere, please do this:

1) HJT is running from a Temp folder, we will delete all item in the Temp folder during the cleaning. Use these links to place it in a safe permanent folder where it can store logs and backups for safety:
http://russelltexas....tehjtfolder.htm
http://www.bleepingc...tutorial94.html
Note: This video tutorial requires Macromedia Flash to play.
http://www.spywareai...ile=svideo&id=1
Please do this before you proceed.
2)Download CCleaner from this link: http://www.ccleaner.com/ Review the instructions on the download page and please do not run it until I ask you to.

3) Download, update, configure and run these two programs: http://tomcoyote.org/aawsb.php Please do not activate TeaTimer until we are finished with the repair.
The newest version of Ad-aware is 1.06 and Spybot 1.04. Even if you have these programs, use the link to get the newest version, update and configure them as in the link. Run Spybot first, reboot then run Ad-aware. Both programs back up what they remove so delete anything the programs say should be removed.

4) Ewido scan:
Please download Ewido Security Suite it is a trial version of the program.

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates

Once the updates are installed do the following:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• NOTE: During some scans with ewido it is finding cases of false positives.**
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop.

Now close ewido security suite.
**(Ewido for example has been flagging parts of AVG Anti-Virus, pcAnywhere and the game "Risk")

5) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
(If you did not set the next two restrictions, you may check and remove them)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O9 - Extra button: (no name) - {9239E4EC-C9A6-11D2-A844-00C04F68D538} - (no file)
O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} (SideStep IE Inst) - http://download.side...00719/sb01f.cab
-SideStep
O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} - http://stream10k.red...cabs/videox.cab
-Adult Content Dialer
O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} - http://207.188.7.150...etzip/RdxIE.cab
-Netster

(Before you proceed, please look at these 016 (Downloaded Program Files) of which you have many! You may check and remove any you no longer use or do not know)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

6) Run CCleaner, when you run the registry cleaner (Issues) you will be prompted to backup before you can remove stuff, make sure you do. Then restart the computer and post a new HJT log and the Ewido scan results in this same thread along with any feedback you have. How are you running now??
Make sure to clean under the Windows and Applications tabs.

Thanks...pskelley
TomCoyote forum
Slyware Warrior

[Beachbabe]

Thanks for your response! I have completed my assignments hhowever my browser continues to display "page can't be found" after only a couple of minutes.

Two trojans showed and are in C:|Windows\System32\Setup. KEENVAL.exe & NetPals.A . I also am unable to re-install my firewall & anti-spyware due to error of VSUTIL.dll not found. I have downloaded this but still have to get a download of "quick-view" to open it.

What are your thoughts?

Thanks again,
Beachbabe


---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 12:50:35 PM, 8/21/2005
+ Report-Checksum: 8A0F1562

+ Scan result:

C:\System Volume Information\_restore{8513C62E-889D-4878-A5C3-816F635D0F0E}\RP51\A0004321.dll -> Spyware.BargainBuddy : Cleaned with backup
C:\System Volume Information\_restore{8513C62E-889D-4878-A5C3-816F635D0F0E}\RP51\A0004322.exe -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{8513C62E-889D-4878-A5C3-816F635D0F0E}\RP51\A0004323.dll -> Spyware.IGetNet : Cleaned with backup
C:\System Volume Information\_restore{8513C62E-889D-4878-A5C3-816F635D0F0E}\RP51\A0004324.dll -> Adware.SAHA : Cleaned with backup
C:\System Volume Information\_restore{8513C62E-889D-4878-A5C3-816F635D0F0E}\RP51\A0004325.exe -> Spyware.F1Organizer : Cleaned with backup


::Report End

Logfile of HijackThis v1.99.1
Scan saved at 9:42:40 PM, on 8/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\WINDOWS\System32\hpoipm07.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\Program Files\Outlook Express\MSIMN.EXE
C:\DOCUME~1\KENTCN~1\LOCALS~1\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy-server:8080;https=proxy-server:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;ams-server*;localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game6.pogo.co...s-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: SciFi Slots by pogo - http://game1.pogo.co...i-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://holdem2.pogo....m-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://vpoker.pogo.c...r-ob-assets.cab
O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/F...oad/tgctlar.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.rr.com/s...oad/grprcus.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} - http://207.188.7.150...etzip/RdxIE.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.co...UC/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124295515921
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://olympus.kodak..._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.h...edsolutions.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...4/heartbeat.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab27513.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O16 - DPF: {ED4E6F97-FA1A-4634-B550-AABFEB8DA009} (TulipPlayer Class) - http://abc.go.com/pr...ulipPlayer2.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredim...er/imloader.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe (file missing)

[pskelley]

Thanks for your response! I have completed my assignments hhowever my browser continues to display "page can't be found" after only a couple of minutes.

Instructions to place HJT in a permanent folder in item #1 in my last post were not followed, here is where it still is:
C:\DOCUME~1\KENTCN~1\LOCALS~1\Temp\HijackThis.exe Return to the instruction in item #1 in my first post and complete those instructions.

You missed removing the 016 item, Netster, here is some information:
http://www.spywaregu...how.php?id=1793

Two trojans showed and are in C:|Windows\System32\Setup. KEENVAL.exe & NetPals.A . I also am unable to re-install my firewall & anti-spyware due to error of VSUTIL.dll not found. I have downloaded this but still have to get a download of "quick-view" to open it.

Please explain this, what found the two trojans? I do not see anything about these items in the Ewido scan? Are the Ewido results you posted from the first scan??

VSUTIL.dll has to do with Zone Alarm, try uninstalling Zone Alarm completely from Add Remove programs and reinstalling it to see if that fixes the issue.
See this: http://www.liutiliti...library/vsutil/
It's not unusual to have to reinstall a firewall after an infection, that and your AV is the first thing they try to corrupt.

Please follow these directions once you have properly placed HJT as requested.

1) Read these instruction so you know what you are doing:
http://securityrespo...re.keenval.html
Now download and run this removal tool: http://securityrespo...er/FxKeenVl.exe

2) Use these instructions to start your computer in safe mode:
http://www.bleepingc...tutorial61.html once in safe mode run the Ewido scan again, make sure to save the scan results.

While still in safe mode:

Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} - http://207.188.7.150...etzip/RdxIE.cab
(above is Netster, make sure you check it)
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredim...er/imloader.cab
(I suggest removing this, you can leave it if you use it)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

Empty the recycle bin and restart the computer to the normal mode. Post a new HJT log and the results of the Ewido scan in safe mode. Post any comments you think will help and any information I requested.

Thanks...pskelley
TomCoyote forum
Slyware Warrior

[Beachbabe]

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 9:11:51 PM, 8/21/2005
+ Report-Checksum: 7CCF8297

+ Scan result:

C:\Documents and Settings\kentcneal\Cookies\kentcneal@bluestreak[2].txt -> Spyware.Cookie.Bluestreak : Cleaned with backup
C:\Documents and Settings\kentcneal\Cookies\kentcneal@burstnet[2].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\kentcneal\Cookies\kentcneal@www.burstnet[1].txt -> Spyware.Cookie.Burstnet : Cleaned with backup


::Report End

Logfile of HijackThis v1.99.1
Scan saved at 11:47:14 AM, on 8/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\WinZip\winzip32.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy-server:8080;https=proxy-server:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;ams-server*;localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game6.pogo.co...s-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: SciFi Slots by pogo - http://game1.pogo.co...i-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://holdem2.pogo....m-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://vpoker.pogo.c...r-ob-assets.cab
O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/F...oad/tgctlar.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.rr.com/s...oad/grprcus.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.co...UC/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124295515921
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://olympus.kodak..._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.h...edsolutions.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...4/heartbeat.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab27513.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O16 - DPF: {ED4E6F97-FA1A-4634-B550-AABFEB8DA009} (TulipPlayer Class) - http://abc.go.com/pr...ulipPlayer2.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe (file missing)

Hello,

I hope I got things right this time-I'm trying!

After my initial post and prior to your first response I ran a "free" scan of "Trend" which showed the two trojans. Symantecs removal tool however does not find it.(?)

Zone Alarm is not listed anyplace in Add/Remove programs though I believe I may have seen some things in the registry before.

There is someone listed on my user accounts as ASP.NET, Machine A, Limited Account, Password Protected. Is it you?

Thanks again.
Beachbabe

[pskelley]

Hi BB, Please uderstand that I know you are doing your best as am I. It is not the easiest thing to do, make a repair like this when all we have are the tools we use like HJT and our abilities to communicate with each other.

I must say that your HJT log appears to be clean right now, and from the Ewido results run both in normal and safe mode, nothing is being located and I believe if a trojan was there that Ewido would locate it.

After my initial post and prior to your first response I ran a "free" scan of "Trend" which showed the two trojans. Symantecs removal tool however does not find it.(?)

Let's run that same free scan again and this time carefully write down all information if anything is located that Trend can't remove or quarantine. It may be that something in in the quarantine area of another program. That is why I asked if you had somehow displayed a Ewido log other than the very first one run. Ad-aware, Your Antivirus software and Ewido all have quarantine areas and Spybot has a "recovery" , you can take a look in each area and remove anything that is there. The Tread scan, as I said may tell us if there is anything to look for and where it it.

Zone Alarm is not listed anyplace in Add/Remove programs though I believe I may have seen some things in the registry before.

If you are still getting the message from ZoneAlarm, then look under Start, AllPrograms then Zone Labs, then Uninstall Zone Labs Security.
Restart your computer and then download and install the program again and see if that stops the message.
http://www.zonelabs....reeDownload.jsp

There is someone listed on my user accounts as ASP.NET, Machine A, Limited Account, Password Protected. Is it you?

When I search for ASP.NET, this is what I get: http://asp.net/Defau...index=0&tabid=1 You may want to ask Microsoft about this.

Let's also try another browser so we can isolate the issue to Internet Explorer if it is still existing. Download Firefox and try it out, save a shortcut to your Desktop and use Firefox a bit to see how it preforms. If it works well, then we will try some Internet Explorer repairs to see if you can get it working correctly.

http://www.mozilla.o...oducts/firefox/

Thanks...Phil

Edited by pskelley, 22 August 2005 - 12:17 PM.

[Beachbabe]

Sorry for the delay-I can't keep a browser open long enough to get a reply to you. I downloaded Mozilla and it works but just like IE only for about 1-2 minutes then "page cannot be displayed". I did not let it copy the IE settings. I ran another Trend scan and it found two infections but will not give me the summary so I can see if it's the same two. Maybe the summary portion requires the browser to be open and the scan takes almost one hour. So I have gone back to the ewido quarantine log and found the first scan that I did not save properly. Here are the system 32 items it found:(will not let me copy/paste) C:\Windows\System32\B02802040113.dll High Spyware BargainBuddy \cbiuninstall.exe High DialerGeneric \NLNP13.dll High Spyware.lGetNet \SHAgentNew.dll Medium Adware.saha \Xcite2.exe High SpywareFlOrganizer Does this help us? Beachbabe

[pskelley]

Does this help us?

Not really because I will have to believe that you would have told Ewido to delete the stuff it found or at least quarantine it. The newest Ewido log shows nothing but a couple of cookies. I will admit that I am surprised Firefox is displaying the same symptoms as IE. I will give you links to some things you can try starting with System File Checker. Perhaps a system file has been corrupted that is effecting both browsers. Give these ideas a try and let me know what happens.

I ran another Trend scan and it found two infections but will not give me the summary so I can see if it's the same two

Here are two more scans you can try if you wish:
http://www.kaspersky...anforvirus.html
http://www.pandasoft...n_principal.htm
Keep in mind how important the exact name and location is if anything is located that can't be removed. If we know where it is we can delete it manually. Thanks.

Please review this information first:
http://support.micro...241344/?sd=RMVP
Who is your ISP? it is very possible it is their fault.

Use the System File Checker method for in the first link.
http://www.theelderg.../repair_ie6.htm
http://windowsxp.mvps.org/IEFIX.htm

Since both browsers are experiencing the same issues, I am inclined to think it is something other that malware, why don't you post here:
http://forums.tomcoy...hp?showforum=83
to get others looking at the issue. Give them as much information as possible and post a link to this thread so they can see what we have done.

Thanks...Phil

Edited by pskelley, 22 August 2005 - 06:40 PM.

[Beachbabe]

Phil, You really "rock" for taking so much time to help me. I'll work on these other items and let you know how things go! My isp is Road Runner and I also suspect them and have had this discussion several times with tech reps already. Thanks, Beachbabe (Donna)

[pskelley]

Thanks Donna, I am yours until we fix the problem or conclude once and for all it has noting to do with malware. I once had a long running battle with Microsoft dial up on connection issues. It turned out to be a dead anole (Florida lizard) that had killed itself on some phone wires and was shorting them out causing static that made my modem drop my signal...lol. Keep me posted and do you have Verizon DSL in your area? Thanks...Phil

[Beachbabe]

Hi Phil, Remember me?! My ISP sent a service tech out to change out the modem & cables but it made no difference. Computer Associates (myanti-virus)have not replied to the whole firewall issue yet. Meantime I ran the "Kapersky" scan and look at this! Maybe this is the problem? Remember-Ewido and the others did not find it and one scan of Trend did. When I ran the Symantec removal tool it says not found on my pc. Beacbabe (Donna) KASPERSKY ON-LINE SCANNER REPORT Saturday, August 27, 2005 14:48:47 Operating System: Microsoft Windows XP Home Edition, Service Pack 1 (Build 2600) Kaspersky On-line Scanner version: 5.0.67.0 Kaspersky Anti-Virus database last update: 27/08/2005 Kaspersky Anti-Virus database records: 137262 ------------------------------------------------------------------------------- Scan Settings: Scan using the following antivirus database: standard Scan Archives: true Scan Mail Bases: true Scan Target - My Computer: A:\ C:\ D:\ E:\ Scan Statistics: Total number of scanned objects: 83434 Number of viruses found: 1 Number of infected objects: 6 Number of suspicious objects: 0 Duration of the scan process: 4850 sec Infected Object Name - Virus Name C:\WINDOWS\SYSTEM32\KVIF_7.dll/data0003 Infected: Trojan-Downloader.Win32.Keenval.e C:\WINDOWS\SYSTEM32\KVIF_7.dll/data0004 Infected: Trojan-Downloader.Win32.Keenval.e C:\WINDOWS\SYSTEM32\KVIF_7.dll Infected: Trojan-Downloader.Win32.Keenval.e C:\WINDOWS\SYSTEM32\setup_incred_7.exe/data0003 Infected: Trojan-Downloader.Win32.Keenval.e C:\WINDOWS\SYSTEM32\setup_incred_7.exe/data0004 Infected: Trojan-Downloader.Win32.Keenval.e C:\WINDOWS\SYSTEM32\setup_incred_7.exe Infected: Trojan-Downloader.Win32.Keenval.e Scan process completed. Symantec Adware.Keenval Removal Tool 1.1.0 Adware.Keenval has not been found on your computer.

[pskelley]

Hi Donna (Beachbabe) Where do you do your beaching at? Here's a peak at my beach:
http://www.awesomefl.../clearwater.htm

Oh well, back to work. First let me say that I wish there was a tool that would find and delete all of the bad stuff. Ewido is close, but it misses stuff to. You can run Ad-aware and Spybot will find stuff right after it, and the other way round. I hope Kaspersky removed what it found.
Why don't you email Symantec with the results, looks like they need to update their tool.

Thanks for the feedback...Phil

Edited by pskelley, 27 August 2005 - 02:07 PM.

[Beachbabe]

Hi Phil,

I'm quite famliar with your beach! My sister has been living in Tampa for about 10 years now and just bought a home in Apollo Beach. This of course, requires her sister (me) to visit!
Here's my beach!
http://www.sunnync.com/

Well-it didn't offer to remove it. I had only done an "online" scan so guess I'd better go back and download the trial for now and do it over. Just wanted to see if there was something else I should do.

Thanks,

Donna

[pskelley]

Right, I just picked up that scanner: http://www.kaspersky...apter=161739400 after the scan you have the option to try the free trial version. Others are starting to use this but it is new to me yet.
Without going back to look, have you run the Ewido scan in safe mode?
Have you tried this one: http://www.misec.net/trojanhunter/ it is a free trial and I often use it on 98/ME since I can't use Ewido.
Here is another possibility: http://www.hijackfree.com/en/

That looks like a great beach. I have a daughter in Reidsville, but doubt she gets to the beach often. I have beached in the area but usually prefer to get as far south as possible. While I love Clearwater Beach and only live two miles from it, this is my favorite:
http://www.tampaattr...esiiisland.html
http://www.beachtourism.com/pier.htm

Good luck...Phil

[Beachbabe]

Phil, I downloaded the Kapersky "free trial". While it found all 6 it only quarantined 2 saying the others could not be "dis-infected". These are "System32" files (as shown in the copy of the scan I previously sent) and I'm beginning to think they can't be cleaned or corrected. What are your thoughts? (I can not post mine here!) Beachbabe