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Spyware / Malware / Virus Removal

POP UPS HAVE TAKEN OVER!

30 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16
OK–I am stuck for the moment. The link you sent me is http://www.pandasoftware.com/products/acti…n_principal.htm

The Panda online scan does not have a place to check for autoclean, and I am not sure about what you mean about a full scan. What I did was the online scan, then clicked on My Computer, but there was no autoclean, etc. Halfway a box popped up asking for a profile with Outlook selected. Then it scanned and gave the results pasted in below.

So, then I looked at the free download of Panda Titanium and downloaded it, but it will not install unless I uninstall Norton which I am not sure about. My Norton subscription runs out September 1, so this is a good time to get a new antivirus program.

I want to ask what tools you think we should have permanently to keep this PC from getting infected again once it is all cleaned up?

Tell me what to do from thsi point and I will do it.

Thank you so much for all your help thus far. Here is: 1. Panda scan results
2. Hijack This results.


Incident Status Location

Spyware:spyware/betterinet No disinfected C:\WINDOWS\INF\biini.inf
Adware:adware/superbar No disinfected C:\PROGRAM FILES\_SUPERBAR
Adware:adware/sidesearch No disinfected C:\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\Lycos
Adware:adware/ncase No disinfected C:\WINDOWS\SYSTEM32\FLEOK
Adware:adware/elitebar No disinfected C:\DOCUMENTS AND SETTINGS\OWNER\FAVORITES\Casino & Carrers
Adware:adware/pacimedia No disinfected Windows Registry
Dialer:dialer.cgg No disinfected HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN\UPDATEMGR
Adware:adware/searchaid No disinfected Windows Registry
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[BOMSM168(3).dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[ccmdlg32.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[kcdcr.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[kesys32.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[krdtat.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[kudbr.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[ljasrv.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[mlicda.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[MYIMUSIC.DLL]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[vwdex.dll]
Adware:Adware/Look2Me No disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\backup.zip[guard.tmp]
Security Risk:Application/ProcessorNo disinfected C:\Documents and Settings\Owner\Desktop\l2mfix\Process.exe
Security Risk:Application/ProcessorNo disinfected C:\Documents and Settings\Owner\Desktop\l2mfix.exe[Process.exe]
Adware:Adware/PurityScan No disinfected C:\install-tag001.exe
Spyware:Spyware/BargainBuddy No disinfected C:\Program Files\backup-20050731-134414-823
Adware:Adware/Alexa-Toolbar No disinfected C:\Program Files\Spyware Killer\backup\1470828.cxt[C.cxz][AlxRes.dll.bak]
Spyware:Spyware/Chast No disinfected C:\WINDOWS\easys32.dll
Adware:Adware/SAHAgent No disinfected C:\WINDOWS\inf\bi7.inf
Possible Virus. No disinfected C:\WINDOWS\installer_pp.exe
Adware:Adware/Transponder No disinfected C:\WINDOWS\system32\biL.exe
Spyware:Spyware/Omi No disinfected C:\WINDOWS\system32\msfdje.gif
Adware:Adware/SAHAgent No disinfected C:\WINDOWS\system32\xmltok.dll
Possible Virus. No disinfected C:\WINDOWS\Temp\ASHeuristic\installer_pp.exe.vir
Adware:Adware/Transponder No disinfected C:\WINDOWS\Temp\DrTemp\ceres.inf
Spyware:Spyware/BargainBuddy No disinfected C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\AZK9ANCJ\upexactpop[1].html
Adware:Adware/VirtualBouncer No disinfected C:\WINDOWS\Temp\wrapperouter.exe
Virus:W32/Bugbear.B Disinfected Local Folders\Sent Items\Fw: STAND[Jan 01 A.doc.exe]


Logfile of HijackThis v1.99.1
Scan saved at 3:44:13 PM, on 8/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\2Wire\HomePortal\2PortalMon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Creative\PC-CAM Center\CAMTRAY.EXE
C:\Program Files\STOPzilla!\Stopzilla.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AIM95\aim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NoAdware3\NoAdware3.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\MOZILLA FIREFOX\FIREFOX.EXE
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://stpatrickscec.org/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://stpatrickscec.org/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\SZIEBHO.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\HomePortal\2PortalMon.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\PC-CAM Center\CAMTRAY.EXE
O4 - HKLM\..\Run: [PC-CAM 350 STI App Registration] RunDLL32.exe P1060pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SymNetDrv\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Cyber-Defender] C:\Program Files\UWCDS\uwcdsvr.exe
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NoAdware3] "C:\Program Files\NoAdware3\NoAdware3.exe" /s
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_1
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01118A01-3E00-11D2-8470-0060089874ED} (SupportSoft Script Runner Class) - http://autosupport.intuit.com/sdccommon/download/tgctlsr.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB…l_v1-0-3-30.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\PROGRA~1\COMMON~1\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: STOPzilla Local Service - International Software Systems Solutions - C:\Program Files\STOPzilla!\szntsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
Post #17
Click on this link http://www.downloads.subratam.org/KillBox.zip to download Pocket Killbox by Option^Explicit. Extract it from the zip file then double-click on Killbox.exe to run it.
Start Killbox and click on Tools < Delete Temp Files. When that finishes, copy and paste each of the following lines into the Full Path of File to Delete box in Killbox, and click the red button with the white X on it after each. Keep track of any files it tells you either could not be found or could not be deleted, as you'll need those later:

C:\WINDOWS\INF\biini.inf
C:\PROGRAM FILES\_SUPERBAR
C:\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\Lycos
C:\WINDOWS\SYSTEM32\FLEOK
C:\DOCUMENTS AND SETTINGS\OWNER\FAVORITES\Casino & Carrers
C:\install-tag001.exe
C:\WINDOWS\easys32.dll
C:\WINDOWS\inf\bi7.inf
C:\WINDOWS\installer_pp.exe
C:\WINDOWS\system32\biL.exe
C:\WINDOWS\system32\msfdje.gif
C:\WINDOWS\system32\xmltok.dll
C:\WINDOWS\Temp\ASHeuristic\installer_pp.exe.vir
C:\WINDOWS\Temp\DrTemp\ceres.inf
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\AZK9ANCJ\upexactpop[1].html
C:\WINDOWS\Temp\wrapperouter.exe

For the files that it either couldn't find or couldn't delete, in the killbox again this time, put a mark next to "Delete on Reboot". Copy and paste each file into the file name box, then click the red button with the X after each. It will ask you if you want to reboot each time you click it, answer NO until after you've pasted the last file name, at which time you should answer Yes.
If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.


After the reboot, scan with HijackThis and post the new log as a reply to this thread.
If everything is working well, I'll give you some recommendations to help keep the computer clean.
Post #18
Did everything per your instructions.

Logfile of HijackThis v1.99.1
Scan saved at 5:23:14 PM, on 8/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\2Wire\HomePortal\2PortalMon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Creative\PC-CAM Center\CAMTRAY.EXE
C:\Program Files\STOPzilla!\Stopzilla.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AIM95\aim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NoAdware3\NoAdware3.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://stpatrickscec.org/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://stpatrickscec.org/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\SZIEBHO.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\HomePortal\2PortalMon.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\PC-CAM Center\CAMTRAY.EXE
O4 - HKLM\..\Run: [PC-CAM 350 STI App Registration] RunDLL32.exe P1060pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SymNetDrv\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Cyber-Defender] C:\Program Files\UWCDS\uwcdsvr.exe
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NoAdware3] "C:\Program Files\NoAdware3\NoAdware3.exe" /s
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_1
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01118A01-3E00-11D2-8470-0060089874ED} (SupportSoft Script Runner Class) - http://autosupport.intuit.com/sdccommon/download/tgctlsr.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB…l_v1-0-3-30.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\PROGRA~1\COMMON~1\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: STOPzilla Local Service - International Software Systems Solutions - C:\Program Files\STOPzilla!\szntsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
Post #19
Your new log appears clean. :)

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

1. Right-click My Computer, and then click Properties.
2. On the System Restore tab, put a check mark in the 'Turn Off System Restore' check box.
3. Click OK, and then click Yes.
4. Restart the computer.
5. Repeat steps 1 - 2, this time clearing the box beside 'Turn Off System Restore', click 'OK'.


I suggest that you get these programs to help keep the computer clean:

Spyware Blaster - Blocks bad ActiveX items from installing on your computer. Spyware Blaster runs silently in the background.
ie-spyad - Puts over 12,000 bad URLs into your restricted sites for Internet Explorer.
Google Toolbar - Blocks many unwanted pop-ups in Internet Explorer.
Firefox - 'Safer' alternative to the Internet Explorer web browser.
ZoneAlarm - Free firewall program if you currently are not using one.

Update these regularly.

You may also want to read "So how did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep Windows and your Anti-virus updated.
Post #20
Alan, I need to report a problem that started after the last step we did. When I shut my computer down and go to restart it, the CD drive light flashes, and the compter does not want to turn on. After holding it for a good 30 seconds, it makes a beeping sound like when a key on your keyboard is stuck, and then boots up. Any ideas?
Post #21
Was this after the Killbox instructions or after Resetting System Restore? When it does finally bootup, does the computer operate normally?
Post #22
After the sytem restore, things seemed totally well until I had shutdown completely and rebooted/powered up. That start process was acting different than normal although I could not put my finger on it–just seemed different but no problems at first. After powering up from a cold start a couple times it started doing what it is doing. Press the power swtich, nothing happens. Hold it, the CD drive light flashes and then it starts after 15-30 seconds and then makes a beeping noise like keyboard is stuck. The computer seems ok once running, although the web browsing using Mozilla Firefox is super slow which is usually faster than IE. Internet Explorer is zipping right along pretty well when I use it. All other functions seem good. I am going to clean the dust out of the insides and make sure it is not something that simple. I am hesitant to shut down lest I cannot get it to turn on again. After we had finished cleaning the system, I downloaded a Sealed Media unsealer for business article PDF files I ordered from Harvard Business School to my desktop. Thanks. A little nervous here… This computer is the hub of my life. C an you recommend a good backup program so I can have the whole PC backed up. Been doing it to disk via regular Windows Explorer and do backups for financial programs, etc.
Post #23
That sounds more like a hardware problem to me. You can try posting in the Other Computer Problems Forum as I only clean the malware and do not know much about PC troubleshooting. Be sure to include a link to this thread so they can see that your computer is clean of malware.
Post #25
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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