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Spyware / Malware / Virus Removal

shdocsv.dll

5 min read

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Post #1
i have went in to registry and deleated the
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocsv.dll/blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocsv.dll/asst.htm but they seem to be comming back,,, what else should i deleat or change,,, here is my HJT log





Logfile of HijackThis v1.99.1
Scan saved at 1:40:53 PM, on 7/6/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svcnt.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocsv.dll/blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocsv.dll/asst.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Fast Start] C:\WINDOWS\system32\svcnt.exe home
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\A\Hello\PicasaCapture.dll (file missing)
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\A\Hello\PicasaCapture.dll (file missing)
O16 - DPF: Win32 Classes -
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/games/clients/y/pyt1_x.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple…iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/25b878a3932e9d…ip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-3.ibm.com/pc/support/access/asl…nt/IbmEgath.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/…ropper1_4us.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc…aploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Please Help :)
Post #2
Hello , welcome to the forum. Sorry about the delay in responding :( If you still need help, Scan again with HijackThis, and copy/paste" a new log file into this thread.
Post #3
Yes i am still having problems,, here is my HJT log please let me know what i can do to get rid of this ,,,,,,,,

Logfile of HijackThis v1.99.1
Scan saved at 10:35:18 AM, on 7/22/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\logonui.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\svcnt.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\WINDOWS\System32\system32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\BullsEye Network\bin\bargains.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocsv.dll/blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocsv.dll/asst.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem220.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\wsem303.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\Program Files\SideFind\sfbho.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\Program Files\YourSiteBar\ysb.dll
O4 - HKLM\..\Run: [Fast Start] C:\WINDOWS\system32\svcnt.exe home
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [system32.exe] C:\WINDOWS\System32\system32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\A\Hello\PicasaCapture.dll (file missing)
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\A\Hello\PicasaCapture.dll (file missing)
O16 - DPF: Win32 Classes -
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/games/clients/y/pyt1_x.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple…iTunesSetup.exe
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/25b878a3932e9d…ip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-3.ibm.com/pc/support/access/asl…nt/IbmEgath.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {99410CDE-6F16-42ce-9D49-3807F78F0287} (ClientInstaller Class) - http://www.180searchassistant.com/180saax.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/…ropper1_4us.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc…aploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Post #4
Hi Sparkie1966

Good to hear from you again.

You have a nasty collection of slyware. We will start with some scans.

  • Spybot S & D.
    • Downloaded and Install
      SpybotS&D; , accepting the Default Settings
    • In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make
      certain that 'default mode' has a check mark beside it.
    • Close ALL windows except Spybot S&D
    • Click the button to 'Search for Updates' then download and install the
      Updates.
    • Next click the button 'Check for Problems'
    • When Spybot is complete, it will be showing 'RED'
      entries bold 'Black' entries and 'GREEN' entries
      in the window
    • Make certain there is a check mark beside all of the
      'RED' entries ONLY.
    • Choose Fix Selected Problems and allow Spybot to fix the
      'RED' entries.
    • REBOOT to complete the removal and clear memory of any found items.
  • Ad-Aware SE Personal
    • Download and Install Ad-Aware SE Personal.
      Some of the settings will need to be changed before your first scan
    • Click on the'world' icon at the top right of the Ad-Aware SE window and
      let AdAware SE update the reference list file so that it will find the most
      current adware and malware.
    • Once the update is finished click on the 'Gear' icon (second from the
      left at the top of the window) to access the preferences/settings window
      • In the 'General' window make sure the following are selected in
        green:
        *Automatically save log-file
        *Automatically quarantine objects prior to removal
        *Safe Mode (always request confirmation)

        Under Definitions:
        *Prompt to udate outdated definitions - set the number of days
      • Click on the 'Scanning' button on the left and select in green :

        Under Driver, Folders & Files:
        *Scan Within Archives

        Under Select drives & folders to scan -
        *choose all hard drives

        Under Memory & Registry: all green
        *Scan Active Processes
        *Scan Registry
        *Deep Scan Registry
        *Scan my IE favorites for banned URL's
        *Scan my Hosts file
      • Click on the 'Advanced' button on the left and select in green:

        Under Logfile Detail Level: (all green)
        *include addtional object information
        *DESELECT - include negligible objects information
        *include environment information

        Under Alternate Data Streams:
        *Don't log streams smaller than 0 bytes
        *Don't log ADS with the following names: CA_INOCULATEIT
      • Click the 'Tweak' button and select in green:

        Under the 'Scanning Engine':
        *Unload recognized processes during scanning
        *Scan registry for all users instead of current user only
        *Use permanent archive caching

        Under the 'Cleaning Engine':
        *Always try to unload modules before deletion
        *During removal, unload Explorer and IE if necessary
        *Let Windows remove files in use at next reboot
        *Delete quarantined objects after restoring
        *Disable manual quarantine if auto-quarantine is selected

        Under Safety Settings:
        *Reanalyze results after scanning before displaying results lists

        Under the Log Files:
        *Include basic Ad-aware SE settings in logfile
        *Include additional Ad-aware SE settings in logfile
        *Include reference summary in log file
        *Create log file for removal operations
        *PLEASE DO NOT CHECK - Include module list in log file
        *Include alternate data stream details in log file

        Under Misc Settings:
        *Dump details about unhandled exceptions to disk
        *Play sound at scan completion if scan locates critical objects
    • Click on 'Proceed' to save the settings.
    • Close ALL windows except Ad-Aware SE
    • Click 'Start'

      *Choose:'Perform Full System Scan'
      *DESELECT "Search for negligible risk entries", as negligible risk entries
      (MRU's) are not considered to be a threat.
    • Click 'Next' and Ad-Aware SE will scan your hard drive(s) with the
      options you have selected and clean automatically.
    • If Ad-Aware SE finds bad entries in the registry or bad files, you will
      receive a list of what it found in the window
    • Save the log file when it asks and then click 'finish'
    • REBOOT to complete the removal of what Ad-Aware SE found
  • I would like you to do a free online virus scan at Trend Micro Houscall
    Let Houscall fix anything it finds. Make a note of anything it can not clean and include the information in your next post.

  • I want you to download Microsoft Antispyware Beta from http://www.microsoft.com/athome/security/s…re/default.mspx. It is free and available for Microsoft Windows 2000, Windows XP, or Windows Server™ 2003.

    To set up Microsoft Antispyware Beta1 for best results please read the tutorial here . Be SURE to get the latest updates for the program.

    To post a log from Microsoft AntiSpyware do as follows:
    Open Microsoft AntiSpyware.
    Click "Tools" > "Spyware Scan" > View Spyware Scan History.
    Highlight the latest scan.
    Click "View full details of scan" found in the lower right corner.
    Right-click on the window with the details of the scan.
    Click "Select All"
    Click Ctrl + c to copy the contents

    Paste the content into a new post in this topic together with a new Hijack This log and a description of your problems

  • Please print out the following instructions as this page will be unavailable to you while you are working in Safe Mode, and you should have all windows and folders closed as well.

    This is the best way to set ewido up so that it works correctly without giving problems…

    Download and install ewido Security Suite:

    Please download ewido Security Suite
    • Install ewido security suite
    • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu."
    • Launch ewido, there should be a big "E" icon on your desktop, double-click it.
    • The program will prompt you to update; click the "OK" button
    • The program will now go to the main screen

      Update ewido:

      You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update
    • Click on Start

      The update will start and a progress bar will show the updates being installed. After the updates are installed, exit ewido.

      IMPORTANT!:

      Once the updates are installed do the following:
    • If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
    • Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter. Then, run ewido.
    • Close all open windows/programs/folders. Have nothing else open while ewido performs its scan!

      Scan with ewido:
    • Click on scanner
    • Click on Settings
      • Under "How to scan" all boxes should be selected
      • Under "Possibly unwanted software" all boxes should be selected
      • Under "What to scan" select scan every file
      • Click OK
    • Click on Complete system scan
    • Let the program scan the machine
    • If ewido finds anything, it will pop up a notification. NOTE: We have been finding some cases of false positives with the new version of Ewido, so you need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged. In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action. DO NOT check "Perform action with all infections." If you are unsure of an entry, select "none" for the time being. I will see it in the log that you will post later and will let you know if ewido needs to be run again.

      Save and Post Your Report:

      Once the scan has completed, there will be a button located on the bottom of the screen named Save report.
    • Click Save report
    • Save the report to your desktop
    • Exit ewido
    reboot back into normal mode

    When you are ready to post your next reply to your active topic, double click on the saved report to open it, then use Ctrl + A to select all text, then Ctrl + C to copy the selected text to your clipboard. Next, open a new reply to your active topic, and use Ctrl + V to paste the copied text of the ewido log from your clipboard into your reply.

  • Run a new HijackThis scan and post the log together with the information from Trend Housecall, Microsoft AntiSpyware, and Ewido.

Hopefully this will clean up some of the junk and give information on some of the other infections.


E:)
Post #5
Logfile of HijackThis v1.99.1
Scan saved at 9:17:20 PM, on 8/1/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\A\Hello\PicasaCapture.dll (file missing)
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\A\Hello\PicasaCapture.dll (file missing)
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/games/clients/y/pyt1_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple…iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/25b878a3932e9d…ip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-3.ibm.com/pc/support/access/asl…nt/IbmEgath.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/…ropper1_4us.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc…aploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
———————————————————
ewido security suite - Scan report
———————————————————

+ Created on: 9:01:12 PM, 8/1/2005
+ Report-Checksum: 79DD259B

+ Scan result:

C:\WINDOWS\SYSTEM32\svcnt.exe -> TrojanDownloader.Delf.ks : Cleaned with backup
C:\WINDOWS\SYSTEM32\thn32.dll -> TrojanProxy.Small.bk : Cleaned with backup
C:\WINDOWS\SYSTEM32\2b035dqg.exe -> Adware.SAHA : Cleaned with backup
C:\WINDOWS\SYSTEM32\mjtge0nq.dll -> Adware.SAHA : Cleaned with backup
C:\WINDOWS\SYSTEM32\fboupjei.exe -> Adware.SAHA : Cleaned with backup
C:\WINDOWS\webdlg32.dll -> Spyware.SBSoft : Cleaned with backup
C:\WINDOWS\lnj768jb.exe -> Adware.SAHA : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.PornWare.PopCap.b : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\popcaploader.dll -> Not-A-Virus.PornWare.PopCap.b : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\html.exe -> TrojanDownloader.Delf.ks : Cleaned with backup
C:\Documents and Settings\Frank J jr\Cookies\frank j [removed][2].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Frank J jr\Cookies\frank j [removed][1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup


::Report End
ArchiveData(auto-quarantine- 2005-08-01 20-33-35.bckp)
Referencefile : SE1R47 24.05.2005
======================================================

TRACKING COOKIE
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[0]=IECache Entry : Cookie:frank j [removed]/
obj[1]=IECache Entry : Cookie:frank j [removed]/
obj[2]=IECache Entry : Cookie:frank j [removed]/
obj[3]=IECache Entry : Cookie:frank j [removed]/
obj[4]=IECache Entry : Cookie:frank j [removed]/
obj[5]=IECache Entry : Cookie:frank j [removed]/
obj[6]=IECache Entry : Cookie:frank j [removed]/
obj[7]=IECache Entry : Cookie:frank j [removed]/
obj[8]=IECache Entry : Cookie:frank j [removed]/

WINDUPDATES
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[9]=Regkey : software\microsoft\downloadmanager
obj[10]=File : C:\Ab\A\ide21201.vxd

DYFUCA
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[11]=File : C:\Program Files\HijackThis\backups\backup-20050722-154848-266.dll
obj[12]=File : C:\Program Files\HijackThis\backups\backup-20050722-154848-651.dll

COULOMB DIALER
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[13]=File : C:\Documents and Settings\Frank J jr\Application Data\Macromedia\Shockwave Player\xtras\download\TheGrooveAlliance\3DGrooveXtrav181\Groove.x32

BARGAINBUDDY
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[14]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000188.vxd
obj[15]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000190.exe
obj[16]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000191.exe
obj[17]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000195.exe
obj[18]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000196.exe
obj[21]=File : C:\WINDOWS\System32\exclean.exe

SIDEFIND
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[19]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000201.dll

ISTBAR
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[20]=File : C:\System Volume Information\_restore{275576B4-83DC-432C-8745-252F694ED054}\RP7\A0000203.exe
Post #6
Hi Sparkie1966

Your log looks nearly clean now. This is what still needs to be done:

  • We need to disable Microsoft AntiSpyware During the fix. It can resist it and undo some fixes.
    • Open Microsoft AntiSpyware.
    • Click on Tools, Settings.
    • In the left pane, click on Real-time Protection.
    • Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
    • Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
    • After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
    • Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.

      After the fixes are complete it is very important that you enable Real-time Protection again.

  • Open HijackThis and click "Do a System Scan Only". (If HijackThis shows a "Scan" button that is OK.) When the scan is finished put a check mark by the items that are listed in below. If you can not find an item just continue but inform me with your next post. Do not click fix until instructed to do so:

    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/25b878a3932e9d…ip/RdxIE601.cab
    O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc…aploader_v6.cab

    Close all open windows except HijackThis and then click the "Fix checked" button.


This should clean out your log.


This is IMPORTANT: You need to update your Windows. It is out of date. The version you should have at this time is Windows XP with SP2.

If you have a high-speed internet connection, go to”Start”> "Tools" menu > "Windows Update" or go to Microsoft Windows and Internet Explorer Updates to get the critical updates including SP2.

However if you have a dialup connection I would advise you to order the CD as the download is large and will take a VERY long time to download.
You can get the CD here .
Please inform me if you had any problems with the upgrade.


Now I want you to clean up some loose ends and take some precautions to avoid being re-infected
  • Clean out Temporary Files etc. Download System Security Suite from http://www.igorshpak.net/software/3ssetup104.zip. Extract it from the zip file into a folder and double click on sss.exe. Check the boxes under the 'Items to Clear' tab and click 'Clear Selected Items'. Reboot when prompted. It is a good idea to do this every few weeks as a lot of junk collects there over time.

  • . Disable and Enable System Restore.
    If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and re-enable system restore here:
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
    Also see the following: Internet Explorer Privacy & Security Settings
    Working with Internet Explorer 6 Security
    Many exploits are directed at Internet Explorer, you don't have to use it.
    Try a different browser like Firefox .
    It is also worth trying Thunderbird for controlling spam in your e-mail.

  • Always use a anti-virus program and KEEP IT UPDATED
    It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
    This alone can save you a lot of trouble with malware in the future.

  • Always use a firewall.
    I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen to often with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    Be restrictive with granting access to the internet. If you are unsure if the program really needs the access, test it by denying the access and see if this has any negative effects. If not, make the block permanent.

  • Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems.

  • MOST IMPORTANT : You Need to keep “Windows” and "Internet Explorer” updated. Open ‘Internet Explorer” and go to”Start”> "Tools" menu > "Windows Update" or go to Microsoft Windows and Internet Explorer Updates to get the critical updates.

  • If you are running Microsoft Office, or any portion thereof you must keep it updated as well. Go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed. Update MS Office here.

  • You will find more about how to protect yourself as well as suggested programs for this purpose HERE.
    PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.


  • Update all these programs regularly - Make sure you update all the the protection programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

  • It is worth while to take a look at "So how did I get infected in the first place? for some good advice.

Follow this list and your potential for being infected again will reduce dramatically.


I am glad if I was able to help.


E :)
Post #7
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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