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Hijack This log

6 min read

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Post #1
I think one of my problems is CoolWeb. Everytime I run all of the scans in safe mode, everything works well until I reopen Internet Explorer. Then everything comes back. The main problem I've noticed is that my CPU is now usually running at 100%. Here's the log.

Thanks

Logfile of HijackThis v1.99.1
Scan saved at 5:20:26 PM, on 7/5/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\PROGRA~1\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\NavNT\vptray.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\apikx32.exe
C:\unzipped\hijackthis\HijackThis.exe
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\728fa2c759678876b1e75e81486f480c\update\update.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoomail.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoomail.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll__SpybotSDDisabled (file missing)
O2 - BHO: Class - {F5FEE684-3453-6CDB-7C0D-2B254124B336} - C:\WINDOWS\system32\msux32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe
O4 - HKLM\..\Run: [javaig32.exe] C:\WINDOWS\javaig32.exe
O4 - HKLM\..\Run: [winkq.exe] C:\WINDOWS\system32\winkq.exe
O4 - HKLM\..\Run: [apikx32.exe] C:\WINDOWS\apikx32.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Web Entry - {B4E30F61-16D9-11D3-85D1-005004229569} - c:\lotus\organize\bandobjs.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVRoam - symantec - C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
Post #2
Hi ih6r7m8z9,

Since HijackThis does not scan the entire system and only certain areas are scanned to help diagnose the presence of undetected malware in some of the telltale places it hides. It is extremely important that you run a full system scan tool like Ad-aware SE and Spybot S&D. I would like to START with those steps and finish the cleanup of strays or undetected items with HJT. I have provided instructions on how to run scan with Ad-aware SE and Spybot S&D in this post.

1) Download, install, update and run a scan with Spybot S&D:
  • Download and Install Spybot S&D, accepting the Default Settings.
  • In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make certain that 'default mode' has a check mark beside it.
  • Close ALL windows except Spybot S&D
  • Click the button to ‘Search for Updates’ and then download and install all available Updates.
  • Next click the button ‘Check for Problems’
  • When Spybot is complete, it will be showing ‘RED’ entries bold 'Black' entries and ‘GREEN’ entries in the window.
  • Make certain there is a check mark beside all of the RED entries ONLY.
  • Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED entries.
  • REBOOT to complete the scan and clear memory.
2) Download, install, update, configure and run a scan with Ad-aware SE:
  • Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
        • Automatically quarantine objects prior to removal
        • Safe Mode (always request confirmation)
      • Under Definitions:
        • Prompt to update outdated definitions - set the number of days
    • Click on the ‘Scanning’ button on the left and select in green :
      • Under Driver, Folders & Files:
        • Scan Within Archives
      • Under Select drives & folders to scan:
        • choose all hard drives
      • Under Memory & Registry: all green
        • Scan Active Processes
        • Scan Registry
        • Deep Scan Registry
        • Scan my IE favorites for banned URL’s
        • Scan my Hosts file
    • Click on the ‘Advanced’ button on the left and select in green:
      • Under Shell Integration:
        • Move deleted files to recycle bin
      • Under Logfile Detail Level: (all green)
        • include addtional object information
        • DESELECT - include negligible objects information
        • include environment information
      • Under Alternate Data Streams:
        • Don't log streams smaller than 0 bytes
        • Don't log ADS with the following names: CA_INOCULATEIT
    • Click the ‘Tweak’ button and select in green:
      • Under ‘Scanning Engine’:
        • Unload recognized processes during scanning
        • Scan registry for all users instead of current user only
      • Under ‘Cleaning Engine’:
        • Let Windows remove files in use at next reboot
      • Under Log Files:
        • Include basic Ad-aware SE settings in logfile
        • Include additional Ad-aware SE settings in logfile
        • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Save the log file when it asks and then click ‘Finish’
  • REBOOT to complete the removal of what Ad-Aware SE found.
3) Prepare in your reply:
  • A fresh HijackThis log.
Post #3
Did the Spybot and Ad-Aware searches. Here's the new log.
Thanks for all your help.

Logfile of HijackThis v1.99.1
Scan saved at 12:29:10 PM, on 7/10/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\PROGRA~1\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\NavNT\vptray.exe
C:\Program Files\AIM\aim.exe
C:\unzipped\hijackthis\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoomail.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoomail.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll__SpybotSDDisabled (file missing)
O2 - BHO: Class - {F5FEE684-3453-6CDB-7C0D-2B254124B336} - C:\WINDOWS\system32\msux32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe
O4 - HKLM\..\Run: [javaig32.exe] C:\WINDOWS\javaig32.exe
O4 - HKLM\..\Run: [winkq.exe] C:\WINDOWS\system32\winkq.exe
O4 - HKLM\..\Run: [apikx32.exe] C:\WINDOWS\apikx32.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Web Entry - {B4E30F61-16D9-11D3-85D1-005004229569} - c:\lotus\organize\bandobjs.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVRoam - symantec - C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
Post #4
Hi ih6r7m8z9,

Open HijackThis, run a scan and check these items:
R3 - Default URLSearchHook is missing

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll__SpybotSDDisabled (file missing)
O2 - BHO: Class - {F5FEE684-3453-6CDB-7C0D-2B254124B336} - C:\WINDOWS\system32\msux32.dll

O4 - HKLM\..\Run: [javaig32.exe] C:\WINDOWS\javaig32.exe
O4 - HKLM\..\Run: [winkq.exe] C:\WINDOWS\system32\winkq.exe
O4 - HKLM\..\Run: [apikx32.exe] C:\WINDOWS\apikx32.exe

Now please close all windows and browsers, except HijackThis, and have HijackThis fix them by clicking on Fix Checked.

Then, reboot in Safe mode. To reboot in Safe mode:
Restart your computer and immediately begin tapping the F8 key on your keyboard. If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.

You will need to configure Windows XP to show all files and folders.
1. Open My Computer.
2.Select the Tools menu and click Folder Options.
3. Select the View Tab.
4.Under the Hidden files and folders heading select Show hidden files and folders.
5.Uncheck the Hide protected operating system files (recommended) option.
6.Click Yes to confirm.
7.Click OK.

Then, delete these files:
C:\WINDOWS\javaig32.exe
C:\WINDOWS\system32\winkq.exe
C:\WINDOWS\apikx32.exe

Then, delete Temp Files. To delete temp files:
Click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there.

Do this same process for %windir%\temp.

Then, delete Temporary Internet Files. To delete Temporary Internet Files:
Open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Then, reboot (in the normal mode) and post a new log in this thread.
Post #5
It seems like everything is working a lot better now. Thanks.
I wasn't able to delete javaig32.exe and winkq.exe. They weren't in the folders. Also, I have been able to fix everything before with programs like Ad-Award and Spybot until I open up Internet Explorer when all the spyware starts up again. Should I avoid opening up any Explorer windows and stick to Firefox?

Here's the new log.

Logfile of HijackThis v1.99.1
Scan saved at 5:51:22 PM, on 7/11/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\PROGRA~1\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\NavNT\vptray.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\devldr32.exe
C:\unzipped\hijackthis\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoomail.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoomail.com/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Web Entry - {B4E30F61-16D9-11D3-85D1-005004229569} - c:\lotus\organize\bandobjs.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVRoam - symantec - C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
Post #8
Hi ih6r7m8z9,


MOST IMPORTANT: You Need to Update Windows and IE to get all the Latest Security Patches to protect your computer from the malware that is around on the internet. Please go to
Microsoft Windows and Internet Explorer Updates to get the critical updates.


Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

Don't forget to re-hide all files and folders. To re-hide all files and folders:
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading deselect "Show hidden files and folders".
  • Check the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
To prevent re-infection in the future:
  • I suggest you download Spyware Blaster to prevent the installation of Spyware in the first place.
  • IE-Spyad puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all and I suggest you download it.
  • Another excellent program I recommend is SpywareGuard. It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method.
  • I recommend that you read a thead titled So how do I get infected in the first place? by Tony Klein which informs you on how to tighten the security of your PC.
Take care,
TJ
Post #9
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