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Spyware / Malware / Virus Removal

Something has taken over my computer

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Post #1 last edited
Greetings. I have had much success with my computer and your techies getting rid of a persistent nail.exe program and now I am using this to help out my Dad. I ran Cleanit and Ewido and it got rid of a lot of junk but his computer is very slow and when I attempt to open the ICONS for My Computer, My Documents or Control Panel, it does not work. The screen flickers for a moment and then nothing happens. The computer is very very slow. I have also attempted running "RUN" Control.exe and still nothing happens. Here is the hijack log> Any assistamnce you can give will be very much appreciated as Dad spends most of his time in front of it.
Thanks
NewMitch

Logfile of HijackThis v1.99.1
Scan saved at 5:40:51 PM, on 5/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wintf32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Bob Laker\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1F2FA6BB-6794-C490-794A-8F736BFA8C5E} - C:\WINDOWS\system32\ieiv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\RunOnce: [wintf32.exe] C:\WINDOWS\system32\wintf32.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://hispeed.rogers.com
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {3CF32649-D1C0-4F42-AB44-ED284748920B} (Merriam-Webster Online Toolbar) - http://www.merriam-webster.com/toolbar/webinstall.cab
O16 - DPF: {9AE283A5-DF43-4C83-B6AA-7EBDBDB0204A} (VacPro.canada_ver10) - http://advnt01.com/dialer/canada_ver10.CAB
O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} - http://www.sponsoradulto.com/cab/14/en/SysWebTelecomInt.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\ntvq.exe (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #2
Welcome to the forum.

Please move HJT into a folder.
Suggest:
C:\Documents and Settings\Bob Laker\Desktop\MyHJT\HijackThis.exe
_________________________________________________________________________

Please read through the instructions before you start (you may want to print this out).

Please download and install these programs - don't run them yet!!

Please download and unzip
AboutBuster to a folder. Inside the folder is a readme file that has instructions on the use of the program.
AboutBuster MUST be updated before you use it.
Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.
AboutBuster Tutorial

Download and unzip cwsserviceremove to your desktop. use link below:
http://lineofire.geekstogo.com/cwsserviceremove.zip

Download CW-Shredder at the link below:
http://cwshredder.net/bin/CWShredder.exe

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Reboot into SafeMode. <—MAKE SURE YOU KNOW HOW TO DO THIS!!

+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:

Important Step
1. Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called:
Remote Procedure Call (RPC) Helper

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

2. Reboot into Safe Mode

3. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for:

SKIP


If you find the files, click on them, and then click End Process => Exit the Task Manager.

4. CLOSE ALL WINDOWS AND BROWSERS Scan with Hijack This and put checks next to all the following, then click "Fix Checked"

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {1F2FA6BB-6794-C490-794A-8F736BFA8C5E} - C:\WINDOWS\system32\ieiv.dll
O4 - HKLM\..\RunOnce: [wintf32.exe] C:\WINDOWS\system32\wintf32.exe
O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} - http://www.sponsoradulto.com/cab/14/en/SysWebTelecomInt.cab
O16 - DPF: {9AE283A5-DF43-4C83-B6AA-7EBDBDB0204A} (VacPro.canada_ver10) - http://advnt01.com/dialer/canada_ver10.CAB
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\ntvq.exe (file missing)

Click on Fix Checked and exit HijackThis.


5. Delete the following files if present:
C:\WINDOWS\system32\ieiv.dll
C:\WINDOWS\system32\wintf32.exe
C:\WINDOWS\system32\ntvq.exe

(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)
If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.


6. Run AboutBuster . This will scan your computer for the bad files and delete them. It will ask to scan the system again, let it. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

7. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

8. Double click on the cwsserviceremove and when asked to merge say yes.

9. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

10. Reboot into normal mode.

11. Download and run this online virus scan:<—Important
http://housecall.trendmicro.com/housecall/start_corp.asp
Make sure you check "AutoClean"

Sometimes this malware corrupts some windows files.
Take a look at the link below and check yours:

http://www.spywareinfo.com/~merijn/winfiles.html

12. Reboot and post a fresh HJT log back here by using the add reply button below, and lets see how we did, MrC

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