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Spyware / Malware / Virus Removal

what do I dump?

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\windows\system32\tdxregot.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\windows\system32\pvjzldy.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLServiceHost.exe
C:\WINDOWS\system32\hmhsysi6.exe
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\zjxmiibcxa.exe
C:\Documents and Settings\callie avens.CALLIEFAVENS\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SDWin32 Class - {3CF848C6-54A3-4680-BE14-A7E0D95CAD2C} - C:\WINDOWS\System32\cgizy.dll (file missing)
O2 - BHO: MSW.cIExplorer - {4B57B77A-B130-4EB8-8CFB-42B880F6D311} - C:\Documents and Settings\All Users\Application Data\msw\MSW.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CAUN Object - {59F12660-2B92-4554-98F9-87295AD8A0CE} - C:\WINDOWS\System32\AUNBHO.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: SDWin32 Class - {D708CE8D-6B72-4B9A-A6B8-D32B747CB79C} - C:\WINDOWS\System32\tmxxu.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [ZStart] C:\windows\system32\tdxregot.exe lee0105
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [SysStart] C:\WINDOWS\system32\hmhsysi6.exe lee0105
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1109732551\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ycqufz] c:\windows\system32\pvjzldy.exe
O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\System32\sysmonnt
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/share…83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/share…,20/McGDMgr.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/spyspotter/…tterInstall.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Post #2
Hi and welcome to the forum. :D

Step # 1

Please download and run CWShredder. Make sure that all browser windows are closed with the exception of Cwshredder and choose FIX.

http://www.majorgeeks.com/downloadget.php?…7fd6b3ff02edc90

REBOOT

Step #2

Please download and run Spybot & AdAware SE Then follow the instructions in the link below to run.

Spybot & Adaware Tutorial

REBOOT

Step # 3

Then do 2 virus scans here >>>

Trend Micro

Panda

Reboot and post a new HiJackThis log. Please include the top four text lines of the hijackthis log next time.
Post #3
Many thanks Classroom Teacher:
This is a very helpful service.
I got through the cdshredder, spybot and adaware o.k. - lots of stuff destroyed.

I could not download trend micro or panda. Perhaps you can help on these issues.

Here is the new hijack log.

Logfile of HijackThis v1.99.1
Scan saved at 8:01:06 PM, on 5/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\windows\system32\tdxregot.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\windows\system32\pmbgvej.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLServiceHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Documents and Settings\callie avens.CALLIEFAVENS\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SDWin32 Class - {3CF848C6-54A3-4680-BE14-A7E0D95CAD2C} - blank (file missing)
O2 - BHO: MSW.cIExplorer - {4B57B77A-B130-4EB8-8CFB-42B880F6D311} - C:\Documents and Settings\All Users\Application Data\msw\MSW.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CAUN Object - {59F12660-2B92-4554-98F9-87295AD8A0CE} - C:\WINDOWS\System32\AUNBHO.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: SDWin32 Class - {D708CE8D-6B72-4B9A-A6B8-D32B747CB79C} - C:\WINDOWS\System32\tmxxu.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [ZStart] C:\windows\system32\tdxregot.exe lee0105
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [SysStart] C:\WINDOWS\system32\hmhsysi6.exe lee0105
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1109732551\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [rpmljb] c:\windows\system32\pmbgvej.exe
O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\System32\sysmonnt
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/share…83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/share…,20/McGDMgr.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/spyspotter/…tterInstall.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Post #4
Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

Please run Notepad and copy the following text into a new file:


@ECHO OFF
process -k explorer.exe
cd %windir%
Nail.exe /fullremove
sc config SvcProc start= disabled
sc stop SvcProc
sc delete SvcProc
attrib -s -r -h nail.exe
attrib -s -r -h svcproc.exe
del nail.exe
del svcproc.exe
cd %windir%\system32
attrib -s -r -h DrPMon.dll
del DrPMon.dll
start explorer.exe
exit


Save the file to the desktop as remove.bat and make sure the "Save as type" field says "All files".

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:
http://www.pchell.com/support/safemode.shtml


Once in Safe Mode, please double-click on remove.bat. A window should open and close very quickly — this is normal.

Then please run Ewido, and run a full scan. Post the log from the scan here for me as well as a new hijackthis log please
Post #5
Okie dokie:

Here are the reports from the ewido scan.
The new hijack this log follows.

Larry


ewido security suite - Startup report
———————————————————

+ Created on: 7:20:53 AM, 5/15/2005
+ Report-Checksum: DA173181

Reg\HKLM\Run DwlClient C:\Program Files\Common Files\Dell\EUSW\Support.exe
Reg\HKLM\Run VSOCheckTask "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
Reg\HKLM\Run VirusScan Online "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
Reg\HKLM\Run ViewMgr C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
Reg\HKLM\Run QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
Reg\HKLM\Run RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
Reg\HKLM\Run PCMService "C:\Program Files\Dell\Media Experience\PCMService.exe"
Reg\HKLM\Run mmtask c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
Reg\HKLM\Run MCUpdateExe C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
Reg\HKLM\Run MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
Reg\HKLM\Run HostManager C:\Program Files\Common Files\AOL\1109732551\EE\AOLHostManager.exe
Reg\HKLM\Run HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
Reg\HKLM\Run IgfxTray C:\WINDOWS\System32\igfxtray.exe
Reg\HKLM\Run Dell AIO Printer A940 "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
Reg\HKLM\Run AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Reg\HKLM\Run AOL Spyware Protection "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
Reg\HKLM\Run iisuay c:\windows\system32\zgelpo.exe
Reg\HKCU\Run sysmonnt C:\WINDOWS\System32\sysmonnt
Reg\HKCU\Run MSMSGS "C:\Program Files\Messenger\msmsgs.exe" /background
Reg\HKCU\Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
Shell\CommonStartup Digital Line Detect.lnk C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk

——————————————————–
ewido security suite - Process report
———————————————————

+ Created on: 7:22:22 AM, 5/15/2005
+ Report-Checksum: F138E8E3

0: System Process
4: System Process
204: C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
288: \SystemRoot\System32\smss.exe
348: C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLServiceHost.exe
356: C:\Program Files\ewido\security suite\ewidoctrl.exe
364: C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
380: C:\Program Files\ewido\security suite\ewidoguard.exe
412: \??\C:\WINDOWS\system32\csrss.exe
436: \??\C:\WINDOWS\system32\winlogon.exe
492: C:\WINDOWS\system32\services.exe
504: C:\WINDOWS\system32\lsass.exe
656: C:\WINDOWS\system32\svchost.exe
716: C:\WINDOWS\system32\svchost.exe
776: c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
784: C:\WINDOWS\System32\svchost.exe
824: C:\WINDOWS\System32\svchost.exe
852: C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
952: C:\WINDOWS\System32\svchost.exe
1160: C:\WINDOWS\Explorer.EXE
1224: C:\WINDOWS\system32\LEXBCES.EXE
1260: C:\WINDOWS\system32\spoolsv.exe
1268: C:\WINDOWS\system32\LEXPPS.EXE
1460: C:\Program Files\Common Files\Dell\EUSW\Support.exe
1472: C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
1488: C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
1496: C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
1528: C:\Program Files\Real\RealPlayer\RealPlay.exe
1536: C:\Program Files\QuickTime\qttask.exe
1544: C:\Program Files\Dell\Media Experience\PCMService.exe
1552: C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
1600: C:\WINDOWS\System32\hkcmd.exe
1616: C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
1624: C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
1644: C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
1660: c:\progra~1\mcafee.com\vso\mcvsescn.exe
1668: c:\program files\mcafee.com\agent\mcagent.exe
1684: C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
1704: C:\WINDOWS\system32\ctfmon.exe
1716: C:\Program Files\Digital Line Detect\DLG.exe
1752: c:\windows\system32\zgelpo.exe
1772: C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
1860: C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLHOS~1.EXE
1984: C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
2108: C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
2152: C:\WINDOWS\System32\svchost.exe
2252: C:\WINDOWS\wanmpsvc.exe
2584: c:\PROGRA~1\mcafee.com\vso\mcshield.exe
2788: C:\WINDOWS\System32\wbem\wmiprvse.exe
3248: C:\Program Files\ewido\security suite\SecuritySuite.exe
3624: C:\WINDOWS\System32\alg.exe
3660: C:\WINDOWS\system32\wuauclt.exe

———————————————————
ewido security suite - Connection report
———————————————————

+ Created on: 7:22:53 AM, 5/15/2005
+ Report-Checksum: 8131652A

TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1025 0.0.0.0:0 LISTENING
TCP 127.0.0.1:1043 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11500 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11526 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11526 127.0.0.1:1047 TIME_WAIT
TCP 127.0.0.1:11526 127.0.0.1:1048 TIME_WAIT
TCP 127.0.0.1:11526 127.0.0.1:1049 TIME_WAIT
TCP 127.0.0.1:11526 127.0.0.1:1050 TIME_WAIT
TCP 127.0.0.1:11527 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11528 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11529 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11530 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11531 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11532 0.0.0.0:0 LISTENING
TCP 127.0.0.1:11533 0.0.0.0:0 LISTENING
TCP 192.168.0.2:139 0.0.0.0:0 LISTENING
UDP 0.0.0.0:445
UDP 0.0.0.0:500
UDP 0.0.0.0:1044
UDP 0.0.0.0:4500
UDP 127.0.0.1:123
UDP 127.0.0.1:1042
UDP 127.0.0.1:1900
UDP 192.168.0.2:123
UDP 192.168.0.2:137
UDP 192.168.0.2:138
UDP 192.168.0.2:1900




Logfile of HijackThis v1.99.1
Scan saved at 7:25:02 AM, on 5/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\windows\system32\zgelpo.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLHOS~1.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLServiceHost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Documents and Settings\callie avens.CALLIEFAVENS\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SDWin32 Class - {3CF848C6-54A3-4680-BE14-A7E0D95CAD2C} - blank (file missing)
O2 - BHO: MSW.cIExplorer - {4B57B77A-B130-4EB8-8CFB-42B880F6D311} - C:\Documents and Settings\All Users\Application Data\msw\MSW.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CAUN Object - {59F12660-2B92-4554-98F9-87295AD8A0CE} - C:\WINDOWS\System32\AUNBHO.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: SDWin32 Class - {D708CE8D-6B72-4B9A-A6B8-D32B747CB79C} - C:\WINDOWS\System32\tmxxu.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1109732551\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [iisuay] c:\windows\system32\zgelpo.exe
O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\System32\sysmonnt
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/share…83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/share…,20/McGDMgr.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/spyspotter/…tterInstall.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Post #6
Scan with hijackthis and put a check beside these lines and choose FIX R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank R3 - Default URLSearchHook is missing O2 - BHO: SDWin32 Class - {3CF848C6-54A3-4680-BE14-A7E0D95CAD2C} - blank (file missing) O2 - BHO: MSW.cIExplorer - {4B57B77A-B130-4EB8-8CFB-42B880F6D311} - C:\Documents and Settings\All Users\Application Data\msw\MSW.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: CAUN Object - {59F12660-2B92-4554-98F9-87295AD8A0CE} - C:\WINDOWS\System32\AUNBHO.dll O2 - BHO: SDWin32 Class - {D708CE8D-6B72-4B9A-A6B8-D32B747CB79C} - C:\WINDOWS\System32\tmxxu.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file) O4 - HKLM\..\Run: [iisuay] c:\windows\system32\zgelpo.exe O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\System32\sysmonnt O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU) Then reboot and post a new log please.
Post #7

Scan with hijackthis and put a check beside these lines and choose FIX



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

R3 - Default URLSearchHook is missing

O2 - BHO: SDWin32 Class - {3CF848C6-54A3-4680-BE14-A7E0D95CAD2C} - blank (file missing)
O2 - BHO: MSW.cIExplorer - {4B57B77A-B130-4EB8-8CFB-42B880F6D311} - C:\Documents and Settings\All Users\Application Data\msw\MSW.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CAUN Object - {59F12660-2B92-4554-98F9-87295AD8A0CE} - C:\WINDOWS\System32\AUNBHO.dll
O2 - BHO: SDWin32 Class - {D708CE8D-6B72-4B9A-A6B8-D32B747CB79C} - C:\WINDOWS\System32\tmxxu.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)

O4 - HKLM\..\Run: [iisuay] c:\windows\system32\zgelpo.exe
O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\System32\sysmonnt

O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)

Then reboot and post a new log please.

165915





Thanks Teacher:
The machine seems to be running better now.
Here is the new log after removing the lines you indicated and rebooting.
larry





Logfile of HijackThis v1.99.1
Scan saved at 5:00:50 PM, on 5/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLHOS~1.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\PROGRA~1\COMMON~1\AOL\110973~1\EE\AOLServiceHost.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\WINDOWS\system32\wuauclt.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Documents and Settings\callie avens.CALLIEFAVENS\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1109732551\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/share…83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/share…,20/McGDMgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/spyspotter/…tterInstall.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Post #8
Open hijackthis.

Click on the "Open the misc tools section"

Click on "Delete an NT service"

A box will open.

Copy and paste this into the box

C:\WINDOWS\svcproc.exe

Then click on OK.

Then reboot and scan with hijackthis and post a new log please.
Post #9
Howdy: The last exercise was not successful. I did open hijackthis, opened misc. tools, clicked delete an NT service, and entered the command. The dialogue box refuses to accept the c:\windows\svc…….. command The reply is “the service svcproc is not found in the registry. Make sure you entered the short name of the service., vbexclamation” Your advice please. lar
Post #11
Good, just wanted to make sure that it was not trying to fool us into thinking it was gone. Log was good other than that. Everything running ok?
Post #12
The machine is running great. Many many thanks! My daughter brought this machine back from college - i thought it was toast - a lost cause. i am impressed. a check is on the way to azle texas! good bye for now larry
Post #13
If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. In my signature below is also a tutorial on how to harden IE, a good read and very helpful to stop these things in the future. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.
Glad we could help :)

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on.

Safe Surfing. :D


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