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Spyware / Malware / Virus Removal

Microsoft Outlook Seems To Be Disabled

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Post #1
I cannot get Micorsoft Outlook to open properly. After re-booting my machine, I click on the MO icon on my desktop. It takes forever (3 to 5 minutes) to open up the program. When the program finally opens, the "connecting to server" icon with the two little envelopes shuffling around goes on for 2 or 3 more minutes and then they stop. When I try to open any of the folders, scroll down, etc., the program locks up and I have to use Task Manager to close it. The same thing has happened after 3 machine re-boots.

Here is my current Hijack This log:

Please help! :unsure: Thanks!
Bruce
===============

Logfile of HijackThis v1.98.2
Scan saved at 10:39:18 PM, on 5/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINNT\System32\NILaunch.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ACD Systems\DevDetect\DevDetect.exe
C:\WINNT\SM1BG.EXE
C:\PROGRA~1\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Plaxo\2.1.0.80\InstallStub.exe
C:\Program Files\Groove Networks\Groove\Bin\Groove.exe
C:\WINNT\system32\CTsvcCDA.EXE
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
C:\WINNT\SYSTEM32\GEARSEC.EXE
C:\PROGRA~1\HEWLET~1\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Iomega\Tools\IMGICON.EXE
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
C:\PROGRA~1\Norton SystemWorks\Speed Disk\nopdb.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINNT\system32\hpoipm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Documents and Settings\BRUCE MOODY\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.apsvideo.com/
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Net-It Launcher] C:\WINNT\System32\NILaunch.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACD Systems\DevDetect\DevDetect.exe -autorun
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SymNetDrv\SNDMon.exe
O4 - HKLM\..\Run: [SM1BG] C:\WINNT\SM1BG.EXE
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.1.0.80\InstallStub.exe -a
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Groove.lnk = C:\Program Files\Groove Networks\Groove\Bin\Groove.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Iomega Backup Scheduler.lnk = C:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = C:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = C:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
O4 - Global Startup: QuikSync.lnk = C:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - (no file)
Post #2
Here is my log again with the updated version of Hijack This:

Thanks! Bruce
==============

Logfile of HijackThis v1.99.1
Scan saved at 11:16:30 PM, on 5/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINNT\System32\NILaunch.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ACD Systems\DevDetect\DevDetect.exe
C:\WINNT\SM1BG.EXE
C:\PROGRA~1\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Plaxo\2.1.0.80\InstallStub.exe
C:\PROGRA~1\HEWLET~1\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Groove Networks\Groove\Bin\Groove.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
C:\WINNT\system32\CTsvcCDA.EXE
C:\WINNT\SYSTEM32\GEARSEC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Iomega\Tools\IMGICON.EXE
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
C:\PROGRA~1\Norton SystemWorks\Speed Disk\nopdb.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINNT\system32\hpoipm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.apsvideo.com/
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Net-It Launcher] C:\WINNT\System32\NILaunch.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACD Systems\DevDetect\DevDetect.exe -autorun
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SymNetDrv\SNDMon.exe
O4 - HKLM\..\Run: [SM1BG] C:\WINNT\SM1BG.EXE
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.1.0.80\InstallStub.exe -a
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Groove.lnk = C:\Program Files\Groove Networks\Groove\Bin\Groove.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Iomega Backup Scheduler.lnk = C:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = C:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = C:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
O4 - Global Startup: QuikSync.lnk = C:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - (no file)
O23 - Service: AutoComplete Service (Autocomplete) - Internet Washer - C:\PROGRA~1\Internet Washer Pro\autocomp.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTsvcCDA.EXE
O23 - Service: GEARSecurity - GEAR Software - C:\WINNT\SYSTEM32\GEARSEC.EXE
O23 - Service: Groove Installer Service (GrooveInstallerService) - Groove Networks, Inc. - C:\Program Files\Groove Networks\Groove\Bin\GrooveInstallerService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\Norton SystemWorks\Speed Disk\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common files\WinTools\WToolsS.exe (file missing)
O23 - Service: ZipToA - Iomega Corporation - C:\WINNT\System32\ZipToA.exe
Post #3
Welcome to the forum.
Not too much showing

Close ALL programs down, leaving ONLY HijackThis running.
Place a check against the following items:

F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - (no file)
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common files\WinTools\WToolsS.exe (file missing)

Click on Fix Checked and exit HijackThis.

Have you tried to repair IE and MO?

Reboot and post a fresh HijackThis log and we'll take another look. MrC
Post #4
Hello MrC!

Many thanks for helping me out here! I sent in a donation via PayPal. I appreciate what you are doing.

I have just performed the above in my Hijack This log. I have not attemped a repair to IE and MO (not sure how to proceed with this repair). If it's any help, I have Microsoft Outlook 2000 (not Outlook Express).

Below is my current log.

Thanks again!
Bruce
=============

Logfile of HijackThis v1.99.1
Scan saved at 10:09:27 PM, on 5/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINNT\System32\NILaunch.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ACD Systems\DevDetect\DevDetect.exe
C:\WINNT\SM1BG.EXE
C:\PROGRA~1\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Plaxo\2.1.0.80\InstallStub.exe
C:\PROGRA~1\HEWLET~1\HP Share-to-Web\hpgs2wnf.exe
C:\WINNT\system32\CTsvcCDA.EXE
C:\Program Files\Groove Networks\Groove\Bin\Groove.exe
C:\WINNT\SYSTEM32\GEARSEC.EXE
C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Iomega\Tools\IMGICON.EXE
C:\PROGRA~1\Norton SystemWorks\Speed Disk\nopdb.exe
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINNT\system32\hpoipm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\dumprep.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.apsvideo.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search &

Destroy\SDHelper.dll
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP

Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Net-It Launcher] C:\WINNT\System32\NILaunch.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACD Systems\DevDetect\DevDetect.exe -autorun
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SymNetDrv\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SM1BG] C:\WINNT\SM1BG.EXE
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\Panicware\Pop-Up Stopper Free

Edition\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.1.0.80\InstallStub.exe -a
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Program Files\Common

Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Groove.lnk = C:\Program Files\Groove Networks\Groove\Bin\Groove.exe
O4 - Global Startup: HPAiODevice(hp officejet k series) - 1.lnk = C:\Program

Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe
O4 - Global Startup: Iomega Backup Scheduler.lnk = C:\Program Files\Iomega\Iomega

Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = C:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = C:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks

Pro\Components\QBAgent\qbdagent2001.exe
O4 - Global Startup: QuikSync.lnk = C:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) -

http://web1.shutterfly.com/downloads/Uploader.cab
O23 - Service: AutoComplete Service (Autocomplete) - Internet Washer - C:\PROGRA~1\Internet

Washer Pro\autocomp.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -

C:\WINNT\system32\CTsvcCDA.EXE
O23 - Service: GEARSecurity - GEAR Software - C:\WINNT\SYSTEM32\GEARSEC.EXE
O23 - Service: Groove Installer Service (GrooveInstallerService) - Groove Networks, Inc. -

C:\Program Files\Groove Networks\Groove\Bin\GrooveInstallerService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation -

C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program

Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -

C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\Norton SystemWorks\Speed

Disk\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINNT\System32\ZipToA.exe
Post #5
Hello MrC, I did manage to figure out how to run Microsoft's Inbox Repair Tool, in case this saves us some time. The result was "No errors were found in this file". I now have a full backup of all my .pst files in case the next thing we do involes something else along these lines. Please advise as to our next step(s). Kind regards, Bruce
Post #6
The log looks OK.

I mainly deal with malware problems here and don't have or use Microsoft Outlook, but I'll see if I can help you.

Here's some links I found worth reading.

http://www.pchell.com/support/outlookerror.shtml
http://www.slipstick.com/outlook/ol2000.htm
http://support.microsoft.com/default.aspx?…b;en-us;Q197315
http://support.microsoft.com/default.aspx?…-us;Q296088#kb1
http://www.emailaddressmanager.com/outlook/repair.html

You must have Office 2000 right? Why can't you go to your control panels add/remove programs and double click on Office or Outlook and choose repair, this may be an option.

Let me know, MrC
Post #7 last edited
Hi MrC, Thanks for checking my log and for the Microsoft Outlook resources. I think I've tried just about everything you've listed and Outlook still refuses to open. I figured out how to import all my folders and messages into my Outlook Express program for the time being, so at least I've got a working email program. Are you aware of any negative consequences if I remove the Microsoft Outlook email program and then re-load it from my Office 2000 disc? How do I know which disc to load it from (there are 2) and will Microsoft Outlook automatically re-load itself if it's been removed? Also, I don't want to do anything to mess up the working Outlook Express program by re-loading Microsoft Outlook. Please advise on proceeding with this if you can. This all very new territory for me! :o Otherwise, I guess this particular topic is closed. I do thank you so much for your time and expertise and for all that you do for so many people. BTW, the picture you have linked in your post is adorable! Kind regards, Bruce
Post #8
I actually have a copy of Office 2000 - 2 disks.
I don't have it on my computer, but if you put disk #1 in and choose customize, you can choose what you want installed or removed.
Outlook Express belongs to Internet Explorer so as long as you leave IE along you'll be OK.
Hope that helps, Let me know, MrC
Post #9
As this problem has been resolved the topic will be closed. If you need this topic reopened, please request this by sending an email to us at the following link
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Thanks, MrC

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