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Spyware / Malware / Virus Removal

Problems With Popups.

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Glad I was able to help you!

Yes, you can purge all files stored in the Norton Recycler.

As far as a replacement, a couple good free programs are AVG Free Edition, and BitDefender Free Edition.

If you want to purchase a new AV program, I'd suggest Kaspersky AV, TrendMicro AV, or BitDefender AV.

I would like you to do an online scan or two from either Panda ActiveScan or TrendMicro HouseCall. Let them fix anything they find. Reboot between each scan.

Along with Spybot, if you dont have Ad-Aware install it as well. Visit this page for proper configuration. Run and scan with both, letting them fix whatever they find. Remember to reboot between each scan.

These scans should pick up any remnants still on your computer we weren't able to get with HijackThis.

Now that it is clean, you should reset your System Restore point. This will ensure a nice clean backup to fall upon if you ever need it. To do this:

1. Right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Check the "Turn off System Restore" or "Turn off System Restore on all drives"

Reboot your computer, follow the steps above, this time unchecking the "Turn off System Restore" and reboot.

Along with Ad-Aware and Spybot, you might also want to look into installing SpywareBlaster, SpywareGuard, and IE-SPYAD. You can grab them from the links in my sig. The programs are free and can be updated, so please remember to do so. Installing these will go a long way in preventing reinfection.

Check out the links in my sig named How'd I get Infected and Understanding Spyware as well, some good information for you :)

Other than that, remember to update Windows frequently, update your protection programs, scan often and…

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