Trojan Infestation

ok, i've managed to fix one of our office computers, but i'm having no luck with another. i can't get rid of the miscellaneous trojans and am getting random pop-ups while online. i've ran mcafee and cleaned up the found files, i've ran spybot s&d and fixed items found there, i used cwshredder and cleared up the issues it found, and used adaware se to find and quarantine items. each program found items and i've attempted to clean the machine, but i can't seem to get anywhere. after running hijackthis and looking at the log, i'd noticed some edits to the registry and attempted to fix them, i had taken out the R0, R1, and R3 items, but they found their way back. any help would be great! here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 4:06:00 PM, on 4/21/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\CTSvcCDA.EXE
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Conversions Plus\FORMATM.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\MsPMSPSv.exe
C:\WINNT\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\system32\NWTRAY.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsescn.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Conversions Plus\MacName.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Documents and Settings\monica\My Documents\downloads\ANITVIRUS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {202CF0F3-DEAB-2E08-8A7A-0FEE33C8C5AA} - C:\WINNT\msvb32.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MacLicense] "C:\Program Files\Conversions Plus\MacLic.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: MacName.lnk = C:\Program Files\Conversions Plus\MacName.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI699F~1\OFFICE11\REFIEBAR.DLL
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…81/mcinsctl.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (SbInstObj) - http://installs.spamblockerutility.com/ins…ckerutility.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,19/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{443FD0E5-95E3-4127-A9DF-3191AD58AC0F}: NameServer = 64.19.9.18,64.19.9.33
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\netwc32.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTSvcCDA.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: MacFormatService - Unknown owner - C:\Program Files\Conversions Plus\FORMATM.EXE" /SERVICE (file missing)
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe

Hi again haz05

RED or UNDERLINED words are links that can be clicked.

HOW TO:

Print the fix instructions
Click the red links above.

Unzip a downloaded zip file.
Place the zip file in the folder where you want the unzipped program to be.
If you are running Windows XP you simply right click the zip file and select "Extract Files".
For the other versions of Windows you will need a program like 7-Zip . If you decide to use 7-Zip down load the newest version that is not a beta version.
Open 7-Zip. Navigate to to the downloaded zipfile and highlight it. Right click and select "Extract Here"

When asked to post a new HijackThis log please
Close all windows and browsers.
Find the HijackThis folder. Open it and double click "HijackThis.exe". Click "Do a system scan" and save a "logfile". (If Hijack this shows you a "Scan" button it is OK.)
When the "Scan" button changes into a "Save Log" button click it. Click "Ctrl-A" (the "Ctrl" key and the "A" key at the same time) to highlight the whole log. Now click "Ctrl-C" to copy the text. Open this topic and click the "Add Reply" ("Post Reply") button at the bottom of the page. Paste the log into the window that opens up by clicking "Ctrl-V".

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL INSTRUCTED TO DO SO. SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH


1. Please copy the instructions to a notepad or preferably print them.

2. Make sure to work through the fixes exactly as given and in the exact order they are mentioned below.

3. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

4. Configure Windows to show all files. Showing hidden files and folders in Windows. if you need help with this.

5. a) Run Spybot-S&D
Go to the Mode menu, and make sure "Advanced Mode" is selected
c) On the left hand side, choose Tools -> Resident
d) Uncheck "Resident TeaTimer" and OK any prompts
e) Restart your computer
When your computer is clean you should reactivate Teatimer.

6. First of all I need you to download some programs for use later.

a. Download this file and unzip it to your desktop

b. Download About:Buster from here. Once it is downloaded extract it to c:\aboutbuster and check for updates. Do NOT use it yet

c. Download CWShredder from here, install it, check for updates but again, don't use it yet.

7. Then, Download Ad-aware SE (Second Edition) here and install it. If you already have Ad-aware Second Edition skip to the next step.

a. Open Adaware and Click the "Check for updates now" line on the main screen. Click the "Connect" button on the webupdate screen.
If an update is available download it and install it. Click the "Finish" button to go back to the main screen.

b. Click on the "Settings" button (gear symbol in the upper right corner of the main status screen) in the quick launch toolbar to open the General settings screen. Check the "Automatically quarantine objects prior to removal" setting and then click "Proceed" to save your changes

c. Click the "Scan now" button in the main menu on the left side of the main status screen or use the "Start" button in lower right corner. This will open the Preparing System Scan screen. Please deselect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. Then select "Use custom scanning options" and click "Customize". This will open the "Scan Settings Page. Make sure all of the following are On with a "green" checkmark:

Scan within archives
Scan active processes
Scan Registry
Deep-scan Registry
Scan my IE Favorites for banned URLs
Scan my Hosts File

Then click on the "Tweak" Button to open up the tweak settings.

Open up the Scanning Engine section and make sure all of the following are On with a "green" checkmark:

Scan registry for all users instead of current user only

Make sure the following is unchecked with a "red" X:

Unload recognized processes & modules during scan.

Open up the Cleaning Engine section and make sure all of the following are On with a "green" checkmark:

Always try to unload modules before deletion
During Removal, unload Explorer and IE if necessary
Let Windows remove files in use at next reboot.

Click the "Proceed" button to save settings.

Don't scan yet. We will do it in safe mode.

8. Ensure hidden files and folders are set to show; if you did not do it under point 4

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Uncheck the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

9. Next, go to Start->Run and type "Services.msc" (without quotes) then hit OK
Scroll down and find the service called Network Security Service. When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then OK and close any open windows.

Please disconnect from the Internet and unplug your modem for the duration of this fix You may want to print the rest of these instructions.

Reboot your computer into Safe Mode by tapping F8 while booting up and continue for the rest of the fix in SAFE MODE (If you are unsure about how to Reboot in safe mode. If you have a keyboard with a "F Lock" key click it so that the "F" light above it is on when you start tapping the "F8" key.)

10. While in safe mode, double click on the cwsserviceemove.reg file you downloaded at the beginning. Grant it permission to add the registry items.

11. Then Open cwshredder that you downloaded in the first step. Close all browser windows and click on the fix/next button.


12. Now find and delete these files, if you can't find one then don't worry.. just move on to the next one.

C:\WINNT\system32\qbbps.dll
msvb32.dll
C:\WINNT\netwc32.exe

13. Now run HijackThis and click the scan button, when it has finished scanning put a check against the following and click 'fix checked'

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\qbbps.dll/sp.html#12345
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {202CF0F3-DEAB-2E08-8A7A-0FEE33C8C5AA} - C:\WINNT\msvb32.dll
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (SbInstObj) - http://installs.spamblockerutility.com/ins…ckerutility.cab
O23 - Service: Network Security Service ( 11F?a"#·^(o)A"O"`I) - Unknown owner - C:\WINNT\netwc32.exe (file missing)<

The following step is important as you may have several malware files in your temp directories.

14. Then browse to the C:\documents and settings\Your User Name (repeat for all other user names in documents and settings)\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Window\Temp folder and delete all files and folders in it.
Then in Internet explore click tools>Internet Options>General. Click on Delete Files make sure you get all offline content as well.

15. Now navigate to the c:\aboutbuster directory and double-click on aboutbuster.exe When the tool is open press the OK button, then the Start button, then the OK button, and then finally the Yes button. It will start scanning your computer for files. If it asks if you would like to do a second pass, allow it to do so. Post the log file in your next reply.

16. Scan with Adaware by opening it and clicking the "Next" button to start the scan.

When the scan is completed the Performing System Scan screen will change name to "Scan Complete".

Click the "Next" button to get to the Scanning Results screens where more information about the objects detected during the scan is available.

Click the Critical Objects Tab. In general all of the items listed will be bad. Be carefull with the Hosts file entries. Malware uses the hosts file to redirect you websites. However you can use the hosts file as a way to prevent malware. If the object has 127.0.0.1 in it, it should most likely not be deleted as it is protecting against unwanted sites. For more information on how to use a host file to protect yourself read here. So in short, you may or may not want to fix the hosts file entries.

To fix all the bad critical objects do the following:

Right click on one of them to open up the selection screen. Click the "Select All" button to select all entries. In general all should be selected with the exception of the good hosts file entries.

When all are selected Click "Next" and then "OK" in the pop-up window to confirm the removal.

17. Now reboot,and run HijackThis again and post a fresh log along with the about buster log.

hey, hope you had a great weekend…i just finished up with the last few scans and here are the logs:

about buster:

Scanned at: 3:17:48 PM on: 5/2/2005


– Scan 1 —————————
About:Buster Version 4.0
Reference List : 26

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset… Done!

– Scan 2 —————————
About:Buster Version 4.0
Reference List : 26

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset… Done!


hijack this:

Logfile of HijackThis v1.99.1
Scan saved at 4:18:10 PM, on 5/2/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\CTSvcCDA.EXE
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Conversions Plus\FORMATM.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\MsPMSPSv.exe
C:\WINNT\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINNT\system32\NWTRAY.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Conversions Plus\MacName.exe
C:\Documents and Settings\monica\My Documents\downloads\ANITVIRUS\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MacLicense] "C:\Program Files\Conversions Plus\MacLic.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: MacName.lnk = C:\Program Files\Conversions Plus\MacName.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI699F~1\OFFICE11\REFIEBAR.DLL
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…81/mcinsctl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,19/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{443FD0E5-95E3-4127-A9DF-3191AD58AC0F}: NameServer = 64.19.9.18,64.19.9.33
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTSvcCDA.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: MacFormatService - Unknown owner - C:\Program Files\Conversions Plus\FORMATM.EXE" /SERVICE (file missing)
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe

the machine with the problems is still disconnected from the internet so i'll keep it that way until i hear back from you…just let me know where to go from here and i'll take care of it. thanks!

Hi again haz05


Congratulations and well done , your log looks clean. If you have any specific problems with the computer please let me know with as much detail as possible.

Now I want you to take some precautions to avoid being re-infected.
If something does not pertain to your version of Windows please just skip that instruction.

Settings and maintenance

1. Clean out temporary files etc.
Download and install CleanUp!
a. Click Start > Programs > "CleanUp!" > "CleanUp!".
b. A dialog will appear. Click on the button labeled "CleanUp!".
c. Reboot.
You should do this every few weeks to avoid buildup of unnecessary junk. Run it for each user account on the computer.

2. Clean Out System Restore. (Only ME and XP)
Malware could get backed up in System Restore.
For Win XP follow these instructions to delete all restore points.
a. Go to "Start" > "Control Panel".
b. Make sure the Control Panel is in "Classic View". If it is not, click "Switch to Classic View" towards the top-left of the screen.
c. Double-click "System" and go to the "System Restore" tab.
d. Check "Turn off System Restore" and click "OK" and then "Yes".

After restarting your computer you should turn it back on by following the above procedure and uncheck "Turn off System Restore".

You can find out more about this subject at How to turn off or turn on Windows XP System Restore

3. You reconfigured Windows to show hidden files and you should reset this to its original state using the instructions from here except that
1. Under the "Hidden files and folders" heading put a mark for "Do not show hidden files and folders".
2. Uncheck "Display content of system folders"
3. Check the "Hide protected operating system files (recommended)" option.

4. Make your Internet Explorer more secure

a. Less restrictive but less secure:
Adjust your browser settings: Change your(active x) settings in IE. With IE open go to tools, internet options, security tab. Click on the internet globe, then custom level. Set the first option "download signed active x controls" to prompt, the next two to disable. Read more in
Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security
Many exploits are directed at Internet Explorer, you don't have to use it. Try a different browser like
Firefox . It is also worth trying
Thunderbird for controlling spam in your e-mail.

b. More secure but very restrictive.
This can be done by following these simple instructions that apply to all "Windows" except "Windows XP with SP2". In SP2 many of those setting are the default settings but check your settings anyhow. The settings can become restrictive but you should use them anyhow. If there are sites that will not show up right with those settings and that you rely on to be free of malware place them in the trusted zone.

1. Click "Start". Open "Control Panel".
2. Select the "Internet Options"
3. Select "Security" Tab and select the following settings.

* ActiveX controls and plug-ins
• Download signed ActiveX controls: Disable
• Download unsigned ActiveX controls: Disable
• Initialize and script ActiveX controls not marked as safe: Disable
• Run ActiveX controls and plug-ins: Disable
• Script ActiveX controls marked safe for scripting: Disable

* Downloads
• Font Download: Disable

* Microsoft VM
• Java permissions: Disable Java

* Miscellaneous
• Allow META REFRESH: Disable
• Display mixed content: Disable
• Drag and drop or copy and paste files: Disable
• Installation of desktop items: Disable
• Launching programs and files in an IFRAME: Disable
• Navigate sub-frames across different domains: Disable
• Software channel permissions: High Safety
• Userdata persistence: Disable

* Scripting
• Active scripting: Disable
• Allow paste operations via script: Disable
• Scripting of Java applets: Disable

* User Authentication
• Logon: Prompt for username and password
4. When all these settings have been made, click on the OK button.
5. If it prompts you as to whether or not you want to save the settings, press the Yes button.
6. Next press the Apply button and then the OK to exit the Internet Properties page.


These are a MUST to protect yourself from malware.
5. Always use a good anti-virus..
KEEP IT UPDATED

6. Always use a good firewall.
Be restrictive with access to the internet. If you are unsure if the program really needs the access, test it by denying the access and see if this has any negative effects. If not make the block permanent.

Never run two Antivirus programs or two Firewalls at the same time. The can interfere with each other and cause problems.

Download and install “SpywareBlaster” and "SpywareGuard".

You will find the addresses for the programs that I recommend at this website . It is important that you go to there. It is good source of information about computer security. It will give you recommendations for more security tools as well as tips about how to stay clean on the internet. PLEASE FOLLOW THE RECOMENDATIONS TO PROTECT YOURSELF.

7. MOST IMPORTANT for all versions: You Need to keep “Windows” and "Internet Explorer” updated. Open ‘Internet Explorer” and go to”Start”> "Tools" > "Windows Update" or go to Microsoft Windows and Internet Explorer Updates to get the critical updates.

8.If you are running Microsoft Office, or any portion thereof you must keep it updated as well. Go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed. Update MS Office here.

9. Keep your programs updated.

10. I highly recommend downloading and installing the newest versions of “AdAware SE Personal” and “Spybot Search and Destroy”
After installing remember to update the definition files for each program.
I also suggest that you visit this website and follow the instructions on how to configure both programs for best detection. These instructions are the best even though they refer to a cleanup of an infected computer.

11. It is worth while to take a look at "So how did I get infected in the first place? for some good advice.


VERY IMPORTANT. Update all protective programs regularly - Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow these recommendations and your potential for being infected again will be dramatically reduced.

Do you have any problems with your computer? If so please post the details.

It has been a pleasure helping you.

Best of luck and clean computing

Elrond