Posted 19 January 2004 - 08:53 AM
I had a similar problem and what we had to do was to disconnect the cable modem from the pc, and then we had to reinstall from the disk that your cable company gave you when you first installed cable, and then reconnect the cable once again. You might have to reboot also. There might be one other thing that can help since you are on a cable modem. This should be easily done if you have Windows XP Home or Pro. I am not sure of other OS.
Take note of your ip address beforehand to verify your changes. (if you can't figure out how to do that, you probably shouldn't do this.)
First, at the command prompt, (start, run, command) type:
ipconfig /release .. then enter
you can type EXIT at this point
Go to your tcp/ip properties (right click on my network places, select 'properties' from the list)
Go to the properties of the local area connection (again, right click, properties)
Double-click on internet protocol tcp/ip.
(you should be at tcp/ip properties at this point. you'll be back here in less than a minute so remember where it is.)
Under the "general" tab, select the radio button that says "use the following ip address"
In the ip address field, use a "undefined" (and thus, unused) ip address (such as 10.1.1.1) by mouse-clicking into each field and entering the corresponding number. below that is the gateway and by default, if you hit TAB, it will fill with 255.0.0.0. if not, do so.
click okay, then okay again on the aforementioned local areas connections properties. this will put you back into the network connections folder. from here, start again, getting back to tcp/ip properties (don't remember? follow the steps above). this time, select "obtain ip address automatically". Click okay, then okay again. after you've verified that the address has been changed (double click on your local area connection icon and look at the support tab), feel free to close the network connections folder.
If all else fails, then call your cable company and ask them for technical support.
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