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Spyware / Malware / Virus Removal

Do I Have A Problem Here?

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Post #1
My system seems to have slowed up a little without any reason. No new programs installed, no new hardware and I clear out the garbage regularly from the temp folders. Could one of the experts look at my Hijackthis log and see if there is anything there for me to worry about, or anything that could be safely removed. Thanks in advance.

Logfile of HijackThis v1.99.0
Scan saved at 8:14:03 PM, on 2/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\ICQ\ICQ.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\WINDOWS\system32\winmgnt.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\winmgnt.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\csrs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Alfie Geeson\Desktop\Shortcuts\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fuchsialand.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fuchsialand.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: COM+ Component Service - Unknown - C:\WINDOWS\system32\winmgnt.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Network DDE Connections - Unknown - C:\WINDOWS\system32\winmgnt.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Sandra Data Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcDataSrv.exe
O23 - Service: Sandra Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcSandraSrv.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Hawkslayer
http://www.fuchsialand.co.uk
Post #3
Hi Hawkslayer :)

looks like you have an uninvited guest or two. Please run a couple of online virus scans:
http://www.pandasoftware.com/activescan/co…n_principal.htm

http://housecall.trendmicro.com/

Reboot/restart your computer.

If you haven't scanned with both Ad-aware SE and Spybot s&d, please download, update and deep scan following the tutorials.

Install and how to use Ad-aware SE
http://www.bleepingcomputer.com/forums/ind…showtutorial=48

Install and how to use Spybot s&d
http://www.bleepingcomputer.com/forums/ind…showtutorial=43

Reboot once again and post a new log.
Post #4
Hi Jacee - Thanks for taking the timme to look at my HJ log. I did all you suggested and here is the latest log. There is one change in it. During the time I've been trying to sort this out I changed my virus scanner from Norton 2003 to Mcafee 9.0, so some entries in the log have changed to reflect that.

Logfile of HijackThis v1.99.0
Scan saved at 12:23:38 PM, on 2/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\ICQ\ICQ.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\SpyKiller\spykiller.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Alfie Geeson\Desktop\Shortcuts\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fuchsialand.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fuchsialand.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [BestPopUpKiller] C:\Program Files\BestPopUpKiller\BestPopupKiller.exe /startup
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: COM+ Component Service - Unknown - C:\WINDOWS\system32\winmgnt.exe (file missing)
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Network DDE Connections - Unknown - C:\WINDOWS\system32\winmgnt.exe (file missing)
O23 - Service: Sandra Data Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcDataSrv.exe
O23 - Service: Sandra Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcSandraSrv.exe

Hawkslayer
http://www.fuchsialand.co.uk
Post #5
Looks much better :)

Please print these instructions out ot copy to notepad.

Close all browsers/explorer windows and run HijackThis.
In the main screen of HJT, access Process Manager as follows:
-Click on Config button
-Click on the Misc Tools button
-Click on Open Process Manager (This window lists all open processes running on your machine.)

-Click on each of the processes below (one at a time) to select it:

C:\Program Files\SpyKiller\spykiller.exe
Scroll down and you will see that this program is on the list of rogue anti-spyware
http://www.spywarewarrior.com/rogue_anti-s…re.htm#products

C:\Program Files\BestPopUpKiller\BestPopupKiller.exe
http://computercops.biz/startuplist-5311.html

-Click on the Kill Process button to end each process
-Click on the Back button twice to exit Process Manager

Now back on the main screen of HJT, check these items, then click 'fix checked':

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [BestPopUpKiller] C:\Program Files\BestPopUpKiller\BestPopupKiller.exe /startup

O23 - Service: COM+ Component Service - Unknown - C:\WINDOWS\system32\winmgnt.exe (file missing)
O23 - Service: Network DDE Connections - Unknown - C:\WINDOWS\system32\winmgnt.exe (file missing)

Reboot into safe mode:
Restart the computer
Immediately begin tapping the key.
Use the arrow keys to highlight Safe Mode and press the key.

Show Hidden Files and Folders
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

Go to Start->Control Panel->Add/Remove Programs… select the following, and click Remove (if found):
SpyKiller
BestPopUpKiller

Search for the following and delete:

C:\Program Files\SpyKiller <–folder
C:\Program Files\BestPopUpKiller <–folder
C:\WINDOWS\system32\winmgnt.exe <–file (if found)

While still in "Safe Mode" go to C:\Windows\Temp folder.
Open the Temp folder and go to Edit->Select All, then Edit->Delete to remove the entire contents of the Temp folder.
Finally, go to Control Panel>Internet Options.
On the General tab under: Temporary Internet Files, click: Delete Files
Place a check by: "Delete Offline Content" When the prompt appears, and click OK.
Empty recycle bin.

Reboot /restart your computer and post a new log.

You might want to take a look at the Google Toolbar to stop pop-ups
http://toolbar.google.com/
Post #6
Jacee - Thanks for all the help and advice with this, it's mucho appreciated. The system appears to be processing information much faster now. I was surprised to find Spykiller on the rogues list, I only installed it last week and thought I was doing the right thing. Just goes to show, you never know. The new HJT log is below. I think it's pretty clear now, at least I hope so. :)

Logfile of HijackThis v1.99.0
Scan saved at 10:21:14 PM, on 2/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Alfie Geeson\Desktop\Shortcuts\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fuchsialand.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fuchsialand.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Sandra Data Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcDataSrv.exe
O23 - Service: Sandra Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcSandraSrv.exe

Hawkslayer
http://www.fuchsialand.co.uk
Post #7
You're welcome Hawkslayer :)

Please follow these simple steps in order to keep your computer clean and secure:
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

You will want to finish cleaning by removing your restore points and starting fresh with them.

Please do this:

Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Reboot.
Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
Post #8
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