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Spyware / Malware / Virus Removal

Vxpspeeddelivery

5 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I am a first time user so please bear with me. The computer that the followings logs belong to initially had 384 Trojan Viruses when it was brought to me. It appears that these (using Norton) have now been eliminated. We then ran Spybot and we now get a path that will not allow itself to be removed. c:\windows\downloaded program files\vxpspeeddelivery.dll. Can you explain?

Logfile of HijackThis v1.99.0
Scan saved at 4:34:09 PM, on 1/3/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\SYSTEM\LXAMSP32.EXE
C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\SNCNTR.EXE
C:\WINDOWS\SYSTEM\SP2CTR.EXE
C:\WINDOWS\SYSTEM\TYAVUL.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\HIJACK THIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://smbusiness.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
F1 - win.ini: run=c:\windows\system\advmon32.exe
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGRAB.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [lxamsp32.exe] lxamsp32.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Mscnt] c:\windows\system\mscnt.exe /noconnect
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [sncntr] c:\windows\system\sncntr.exe /nocomm
O4 - HKLM\..\Run: [sp2ctr] c:\windows\system\sp2ctr.exe /nocomm
O4 - HKLM\..\Run: [ltobchqwsij] C:\WINDOWS\SYSTEM\tyavul.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTRAY.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKLM\..\RunServices: [MDM7] "C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE"
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\SYMANT~1\DEFWATCH.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\RTVSCN95.EXE
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Dell Home - {90D7162F-5C08-4A00-B04B-6A5197462544} - http://smbusiness.dellnet.com/ (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://smbusiness.dellnet.com/

StartupList report, 1/3/2005, 4:45:15 PM
StartupList version: 1.52.2
Started from : C:\HIJACK THIS\HIJACKTHIS.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\SYSTEM\LXAMSP32.EXE
C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\SNCNTR.EXE
C:\WINDOWS\SYSTEM\SP2CTR.EXE
C:\WINDOWS\SYSTEM\TYAVUL.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\HIJACK THIS\HIJACKTHIS.EXE
C:\WINDOWS\NOTEPAD.EXE

————————————————–

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
EnsoniqMixer = starter.exe
POINTER = point32.exe
lxamsp32.exe = lxamsp32.exe
LexStart =
CreateCD50 = "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
AdaptecDirectCD = "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
Mscnt = c:\windows\system\mscnt.exe /noconnect
QuickTime Task = "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
sncntr = c:\windows\system\sncntr.exe /nocomm
sp2ctr = c:\windows\system\sp2ctr.exe /nocomm
ltobchqwsij = C:\WINDOWS\SYSTEM\tyavul.exe
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
vptray = C:\PROGRA~1\SYMANT~1\VPTRAY.EXE

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
MOSearch = C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
MDM7 = "C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE"
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
AolAcsDaemon1 = "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
ccEvtMgr = "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
ccSetMgr = "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
(Default) =
defwatch = C:\PROGRA~1\SYMANT~1\DEFWATCH.EXE
rtvscn95 = C:\PROGRA~1\SYMANT~1\RTVSCN95.EXE

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = ctfmon.exe
AIM = C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
SpybotSD TeaTimer = C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

————————————————–

File association entry for .TXT:
HKEY_CLASSES_ROOT\txtfile\shell\open\command

(Default) = C:\WINDOWS\NOTEPAD.EXE %1

————————————————–

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=c:\windows\system\advmon32.exe

————————————————–

C:\WINDOWS\WININIT.BAK listing:
(Created 30/12/2004, 12:40:58)

[Rename]
C:\PROGRA~1\COMMON~1\MICROS~1\VS7DEBUG\MDM.EXE=C:\PROGRA~1\COMMON~1\MICROS~1\VS7DEBUG\TBM81A1.TMP
NUL=C:\WINDOWS\ttfCache

————————————————–

C:\AUTOEXEC.BAT listing:

SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

————————————————–

C:\WINDOWS\WINSTART.BAT listing:

C:\WINDOWS\tmpcpyis.bat

————————————————–


Enumerating Browser Helper Objects:

(no name) - C:\WINDOWS\BTGRAB.DLL - {00000000-F09C-02B4-6EC2-AD0300000000}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL - {53707962-6F74-2D53-2644-206D7942484F}

————————————————–

Enumerating Task Scheduler jobs:

PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL
UPnPMonitor: C:\WINDOWS\SYSTEM\UPNPUI.DLL
AUHook: C:\WINDOWS\SYSTEM\AUHOOK.DLL

————————————————–
End of report, 6,736 bytes
Report generated in 0.050 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
Post #2

Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGRAB.DLL
O4 - HKLM\..\Run: [Mscnt] c:\windows\system\mscnt.exe /noconnect
O4 - HKLM\..\Run: [sncntr] c:\windows\system\sncntr.exe /nocomm
O4 - HKLM\..\Run: [sp2ctr] c:\windows\system\sp2ctr.exe /nocomm

The following have randomly named file names, and as such are normally malware.
Follow their process tree. Right click on the file and go to Properties.
Then go to the Version tab to see what company name it's from:
If it's from some name you never heard of or if it's blank,
please check for removal and delete the file in bold also.

O4 - HKLM\..\Run: [ltobchqwsij] C:\WINDOWS\SYSTEM\tyavul.exe
Then Download System Security Suite. Extract it from the zip file into a folder.
http://www.igorshpak.net/software/3ssetup104.zip
Under "items to clear" click all. Then click "clear selected items"
This will cause your system to reboot,
Reboot in SAFE MODE. If you don't know how click here
Delete the following file(s) listed

O4 - HKLM\..\Run: [Mscnt] c:\windows\system\mscnt.exe
O4 - HKLM\..\Run: [sncntr] c:\windows\system\sncntr.exe
O4 - HKLM\..\Run: [sp2ctr] c:\windows\system\sp2ctr.exe

Some of these files and folders might have the hidden atribute
How to show hidden files and folders in Windows Instructions here


Reboot and Rescan with HJT and post a new log here.
Also please describe how your computer behaves at the moment.


O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
These keys all relate to registry entries which allow you to access the Alexa search feature while in Internet Explorer

key:HKEY_LOCAL_MACHINE\software\microsoft\internet
explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}\ is the "What's related links" feature on your Internet Explorer toolbar. It's not a big deal, if you don't use it , you can delete it.
Alexa technology does use a 'web crawler' (bot) that records the information found on Web Pages accessed when the 'What's related feature' is being used in Internet Explorer. If you click 'Tools' in your Browsers toolbar, you will see 'What's Related'. If you click it, an Alexa search box will open up on the side of your browser.

When searching with the 'What's Related' feature the URL's you visit and information entered into forms is collected and sent to Alexa.

NO information is sent if the search box isn't open. It's only sent when Alexa is being used to visit web sites.
So if you choose not to use Alexa, NO info on your surfing habits will be collected or transmitted.
Post #3

c:\windows\downloaded program files\vxpspeeddelivery.dll.

It would show up as a 016 entry and does not it may have benn removed.



Scanning With Ad-Aware SE :

1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days


2) Click on the ‘Scanning’ button on the left and select in green :

Under Driver, Folders & Files:
*Scan Within Archives

Under Select drives & folders to scan -
*choose all hard drives

Under Memory & Registry: all green
*Scan Active Processes
*Scan Registry
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file


3) Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
*Move deleted files to recycle bin

Under Logfile Detail Level: (all green)
*include addtional object information
*DESELECT - include negligible objects information
*include environment information

Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT


4) Click the ‘Tweak’ button and select in green:

Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only


Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot


Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile


5. Click on ‘Proceed’ to save the settings.

6. Click ‘Start’

*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

8. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

9. Save the log file when it asks and then click ‘finish’

10. REBOOT to complete the removal of what Ad-Aware SE found


Then post another log.
Post #4
Thank you so much for your help! Attached is the current log. You asked how this computer is now behaving: it is not getting the popups (even though few, still annoying) and its not as sluggish. Actually its running quite normal.

Logfile of HijackThis v1.99.0
Scan saved at 11:52:26 AM, on 1/5/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\SYSTEM\LXAMSP32.EXE
C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\PROGRAM FILES\PESTPATROL\PPCONTROL.EXE
C:\PROGRAM FILES\PESTPATROL\PPMEMCHECK.EXE
C:\PROGRAM FILES\PESTPATROL\COOKIEPATROL.EXE
C:\PROGRAM FILES\UNH SOLUTIONS\IE PRIVACY KEEPER\IEPRIVACYKEEPER.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\POPUP SMASHER\APDGUI.EXE
C:\PROGRAM FILES\UNH SOLUTIONS\BROWSER SENTINEL\BROWSERSENTINEL.EXE
C:\HIJACK THIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://smbusiness.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
F1 - win.ini: run=c:\windows\system\advmon32.exe
O2 - BHO: IE Privacy Keeper - Last IE Window Detector - {1201333E-BAD9-481C-BCF5-6904498CF85B} - C:\PROGRAM FILES\UNH SOLUTIONS\IE PRIVACY KEEPER\IEPKBHO.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [lxamsp32.exe] lxamsp32.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTRAY.EXE
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [IE Privacy Keeper] "C:\PROGRAM FILES\UNH SOLUTIONS\IE PRIVACY KEEPER\IEPRIVACYKEEPER.EXE" -stcleanup
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKLM\..\RunServices: [MDM7] "C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE"
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\SYMANT~1\DEFWATCH.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\RTVSCN95.EXE
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Popup Smasher] C:\PROGRAM FILES\POPUP SMASHER\APDGUI.EXE /h
O4 - HKCU\..\Run: [Browser Sentinel] "C:\PROGRAM FILES\UNH SOLUTIONS\BROWSER SENTINEL\BROWSERSENTINEL.EXE" -autorun
O4 - HKCU\..\RunServices: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\RunServices: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\RunServices: [Popup Smasher] C:\PROGRAM FILES\POPUP SMASHER\APDGUI.EXE /h
O4 - HKCU\..\RunServices: [Browser Sentinel] "C:\PROGRAM FILES\UNH SOLUTIONS\BROWSER SENTINEL\BROWSERSENTINEL.EXE" -autorun
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {D799B0E4-BEDE-41d2-AEE0-1E3A1C4EF918} - C:\PROGRAM FILES\UNH SOLUTIONS\IE PRIVACY KEEPER\IEPRIVACYKEEPER.EXE
O9 - Extra 'Tools' menuitem: IE Privacy Keeper - {D799B0E4-BEDE-41d2-AEE0-1E3A1C4EF918} - C:\PROGRAM FILES\UNH SOLUTIONS\IE PRIVACY KEEPER\IEPRIVACYKEEPER.EXE
O9 - Extra button: Dell Home - {90D7162F-5C08-4A00-B04B-6A5197462544} - http://smbusiness.dellnet.com/ (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://smbusiness.dellnet.com/
Post #5 last edited
Looks good.

Please read through the ideas and free software listed below that will help to keep your computer clean.
Some of these you may already have installed or may have done already.

Install a firewall.ZoneAlarm FREE

Ensure that an Antivirus is updated weekly and running. You only need one.
AVG antivirus from Grisoft is a very good FREE antivirus program.

Make sure you have the latest critical updates from windows update.

SpywareBlaster will prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.

IE-SPYAD puts over 4000 known 'bad' sites into your IE restricted zone so that they cannot install malware on your PC.

Google toolbar has a very good built in popup blocker with a nice search bar. To provide privacy, select disable advanced features when installing.

Check your system for latest virus definitions with an online virus scan
TrendMicro HouseCall
eTrust AntiVirus Web Scanner
Panda ActiveScan

Check your system for latest trojan definitions with an Online trojan scan

And also see this link for additional security information.
So how did I get infected in the first place?

Please consider using Firefox
http://texturizer.net/firefox/index.html

Please read this
Post #6
Glad we could help :D

To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?

As this problem has been resolved the topic will be closed. If you need this topic reopened, please request this by sending an email to us at the following link
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