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Windows Explorer Error (hijack This Log)

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Post #1
when i try to open my computer, recycle bin or other, my windows explorer crushes and i get a message: an error has occured in file explorer.exe because of customie32.dll
i've tried adaware, spybot s&d, spysweeper, shredder, adware away, pepfix and other but that does not help
here's my hijackthis log:

Logfile of HijackThis v1.98.2
Scan saved at 10:25:33, on 31.10.2004 г.
Platform: Windows XP SP1, v.1081 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1081)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Portrait Displays\MagicTune\dtsrvc.exe
C:\Program Files\Panda Software\Panda Platinum Internet Security\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Platinum Internet Security\pavsrv51.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum Internet Security\AVENGINE.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\LXSUPMON.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Panda Software\Panda Platinum Internet Security\APVXDWIN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Portrait Displays\MagicTune\DTHtml.exe
C:\proxo\Proxomitron.exe
C:\Program Files\Panda Software\Panda Platinum Internet Security\SRVLOAD.EXE
C:\Program Files\Panda Software\Panda Platinum Internet Security\WebProxy.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: BHO Class - {CBEFB350-ED5B-4115-B846-C1041676B377} - C:\WINDOWS\System32\CustomIE32.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\WINDOWS\Downloaded Program Files\googlenav.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Ynfdn+[jh`n+Hj{~yn] FXOE%nsn
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Platinum Internet Security\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum Internet Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\RunServices: [Ynfdn+[jh`n+Hj{~yn] FXOE%nsn
O4 - Startup: Shortcut to Proxomitron.exe.lnk = C:\proxo\Proxomitron.exe
O4 - Global Startup: MagicTune.lnk = C:\Program Files\Portrait Displays\MagicTune\DTHtml.exe
O9 - Extra button: ICQ 4.0 - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\JetCar.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\JetCar.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} (Google Activate) - http://toolbar.google.com/data/bg/big/1.1….g/GoogleNav.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1A373640-2D83-4D8E-A263-658CB6F8A1E6}: NameServer = 194.12.243.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{E0E7C18C-5158-4D8C-85D0-7B85CA756AC7}: NameServer = 194.12.243.1


thank you for your help!
Post #2
Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.

O2 - BHO: BHO Class - {CBEFB350-ED5B-4115-B846-C1041676B377} - C:\WINDOWS\System32\CustomIE32.dll
O4 - HKLM\..\Run: [Ynfdn+[jh`n+Hj{~yn] FXOE%nsn
O4 - HKLM\..\RunServices: [Ynfdn+[jh`n+Hj{~yn] FXOE%nsn


Reboot afterwards in SAFE MODE. If you don't know how click here
Delete the following file

FXOE%nsn(do a search for this one. It'll probably be in c:\windows or c:\windows\system32.)

Some of these files and folders might have the hidden atribute
How to show hidden files and folders in Windows Instructions here

Then Download System Security Suite. Extract it from the zip file into a folder.
http://www.igorshpak.net/software/3ssetup104.zip
Under "items to clear" click all. Then click "clear selected items"

Reboot and Rescan with HJT and post a new log here.
Also please describe how your computer behaves at the moment.
Post #3
did as instructed (deleted first the string with the customie32.dll reference and that did actually help)
didn't find the file fxoe%nsn
since deleting registry with reference to customie32.dll i'm not having any problems (of course i deleted as well the two other registry values)
here's my new hijackthis log:

Logfile of HijackThis v1.98.2
Scan saved at 10:35:16, on 01.11.2004 г.
Platform: Windows XP SP1, v.1081 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1081)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Portrait Displays\MagicTune\dtsrvc.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panda Software\Panda Platinum Internet Security\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Platinum Internet Security\pavsrv51.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Panda Software\Panda Platinum Internet Security\APVXDWIN.EXE
C:\Program Files\Panda Software\Panda Platinum Internet Security\AVENGINE.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Portrait Displays\MagicTune\DTHtml.exe
C:\proxo\Proxomitron.exe
C:\Program Files\Panda Software\Panda Platinum Internet Security\SRVLOAD.EXE
C:\Program Files\Panda Software\Panda Platinum Internet Security\WebProxy.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\hbo\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\WINDOWS\Downloaded Program Files\googlenav.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Platinum Internet Security\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum Internet Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - Startup: Shortcut to Proxomitron.exe.lnk = C:\proxo\Proxomitron.exe
O4 - Global Startup: MagicTune.lnk = C:\Program Files\Portrait Displays\MagicTune\DTHtml.exe
O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FlashGet\jc_link.htm
O9 - Extra button: ICQ 4.0 - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\JetCar.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\JetCar.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} (Google Activate) - http://toolbar.google.com/data/bg/big/1.1….g/GoogleNav.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1A373640-2D83-4D8E-A263-658CB6F8A1E6}: NameServer = 194.12.243.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{E0E7C18C-5158-4D8C-85D0-7B85CA756AC7}: NameServer = 194.12.243.1

thank you for your help!
Post #4
Please read through the ideas and free software listed below that will help to keep your computer clean.
Some of these you may already have installed or may have done already.

Install a firewall.ZoneAlarm FREE

Ensure that an Antivirus is updated weekly and running. AVG antivirus from Grisoft is a very good FREE antivirus program.

Make sure you have the latest critical updates from windows update.

SpywareBlaster will prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.

IE-SPYAD puts over 4000 known 'bad' sites into your IE restricted zone so that they cannot install malware on your PC.

Google toolbar has a very good built in popup blocker with a nice search bar. To provide privacy, select disable advanced features when installing.

Check your system for latest virus definitions with an online virus scan every week or two.
TrendMicro HouseCall
eTrust AntiVirus Web Scanner
Panda ActiveScan

Check your system for latest trojan definitions with an Online trojan scan also every week or two.

And also see this link for additional security information.
So how did I get infected in the first place?

Please consider using Firefox
http://texturizer.net/firefox/index.html

Please read this
Post #5
If you need this topic reopened, please request this by sending an email to us at the following link
(Click for address)
Include your post user name and detail why you need it reopened with a valid link to your post.
Any bad links or emails that are not from the original poster will be deleted without response.
Any emails without the subject "Reopen" will be deleted without being looked at.

If this is not your thread please start a New Topic.


To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?

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