Help Files Open On Certain Keystrokes

Hi. I have this problem where certain keystrokes will open help files (in the form of helpctr.exe or my internet browser) of the program running. This doesn't show up in the Task Manager. Upon trying to close the helpfile, more instances of the helpfile process are run (which show up in Task Manager, but not in windows), eating up the memory.

The keystrokes I've found to trigger off the opening of the helpfile are as follows:
L Shift, L Ctrl, 5, 6, -, =, `, F2, F8, F9.

The only way so far, seems to be to alt tab away from the helpfile, and close it.

I've tried antivirus programs, anti-spyware programs, and reinstalling windows, but none of them work. I'm pretty much stumped.

Here is the logfile:


Logfile of HijackThis v1.98.2
Scan saved at 4:46:04 PM, on 10/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Creative\USB SBAudigy2 NX\Surround Mixer\CTSysVol.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\taskmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NUS-VPN\cvpnd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\NUS-VPN\vpngui.exe
C:\Program Files\NUS-VPN\ipseclog.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Tkk\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ivle.nus.edu.sg/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [TV Now] C:\Program Files\HPQ\Notebook Utilities\TvNow.exe /RK
O4 - HKLM\..\Run: [QT4HPOT] C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE
O4 - HKLM\..\Run: [SbUsb AudCtrl] RunDll32 sbusbdll.dll,RCMonitor
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\USB SBAudigy2 NX\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: National University of Singapore NUS-VPN Client.lnk = C:\Program Files\NUS-VPN\vpngui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - (no file)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - (no file)
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1098804670906
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {91BE8DAC-957E-416C-B735-E2B63CDB915B} - http://www.myemessenger.com/activex/MyEMes…etupProject.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} - https://www.stopzilla.com/_download/Auto_In…ller/dwnldr.cab
O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} - http://download.rfwnad.com/cab/crack.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{AA74455E-4CC5-4EA0-B9C7-18A1B8AEBEE7}: Domain = nus.edu.sg
O17 - HKLM\System\CCS\Services\Tcpip\..\{AA74455E-4CC5-4EA0-B9C7-18A1B8AEBEE7}: NameServer = 137.132.123.4,137.132.5.2
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = nus.edu.sg


Thanks.
tkk

Hello,

Right now, you have HijackThis on your Desktop. It needs to be in its own folder so that any backup copies it makes will be kept together and not scattered about your Desktop. Please right click on a blank space on your Desktop, select “New” then “Folder.” Name the new folder something like HJT or HijackThis. Now, you can just use "cut" and "paste" to move HijackThis.exe into the new folder.

Please print a copy of these instructions because you will be working in Safe Mode and/or with all windows closed except HijackThis.

Please run HijackThis in Safe Mode….

Reboot into safe mode, this way:
Restart the computer
Immediately begin tapping the <F8> key.
Use the arrow keys to highlight Safe Mode and press the <Enter> key.

Also, enable the ”Show Hidden Files and Folders” option:
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

Place a check mark next to the following items then, WITH ALL OTHER WINDOWS CLOSED, select “fix checked.”

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)

O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)

O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)

O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - (no file)

O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - (no file)

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - http://www.installengine.com/engine/isetup.cab

O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} - http://download.rfwnad.com/cab/crack.CAB


Now, search for, and delete if found, (some files may not be present after previous steps) the following file:

C:\WINDOWS\System32\SearchBar.htm

Please delete your temporary files by deleting all files and folders that are in those folders (do not delete the temp folder itself) like for example:

C:\WINDOWS\Temp\

C:\Temp\

C:\Documents and Settings\username\Local Settings\Temp\

Also delete your Temporary Internet Files, be sure to also select "delete all offline content."

Empty your Recycle Bin.

Reboot into normal mode.

If you are not running version 1.3 of Spybot S & D, click here to download Spybot Search & Destroy v1.3 - install, update, reboot into Safe Mode, scan and fix all RED checked items it finds. Reboot into normal mode when done.

Perform a custom Ad-aware scan in Safe Mode……..

If you do not have the latest version of Ad-aware SE Personal, Build 1.05, click here to download Ad-Aware and install. Before scanning click on "check for updates now" to make sure you have the latest reference file. Then boot into Safe Mode, start the program, and click the gear wheel at the top and check these options to configure Ad-aware for a customized scan:

Under "General Settings" all available options should be selected.

Click the "Scanning" button.
Under "Drives, Folders and Files," select "Scan within Archives".
Click "Drives and folders to scan" and select your installed hard drives.
Under "Memory & Registry," select all options.

Click the "Advanced" button.
Under "Logfile detail level," select all options.

Click the "Defaults" button.
Under "Default IE Pages" set the "Default homepage" and "Default search page" to what you want them to be; otherwise, Ad-aware will reset them. Do not select the option to "Read current settings from system"… manually fill in the desired web address for each. (For instance, if you want Google as your search page, fill in www.google.com in the "Default search page" field).

Click the "Tweak" button.
Under "Scanning Engine," select the following:
"Unload recognized processes during scanning."
Under "Cleaning Engine," select the following:
"Always try to unload modules before deletion."
"During removal unload Explorer and IE if necessary."
"Let Windows remove files in use after reboot."
Click on "Proceed" to save these Preferences.

Run the Ad-Aware scan, making sure that the mode selected is "Full Scan."

When the scan is finished, the screen will tell you if anything has been found, click "Next." The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?" Reboot into normal mode when finished.

Next, perform online virus and Trojan scans, using the links in my signature below. Allow the programs to delete all that they may find. Reboot after each scan.

Proceed to the Windows Update site (see link below) download and install ALL critical updates.

Reboot when finished.

Scan with HijackThis and post a fresh log into this same thread.