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Intermittent Browser Failure

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Post #1
Hi
Lately, the past few weeks, I've been getting the error message "Internet Explorer has encountered a problem and must shut down".
I routinely run AdAware SE and Norton anti virus. Everything else seems to be working well. Do you see anything in the Hack this log that I should repair?

Logfile of HijackThis v1.98.2
Scan saved at 1:41:33 PM, on 10/25/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\TASKMON.EXE
C:\IMAGEMATE COMPACTFLASH USB\SANDICON.EXE
C:\PROGRAM FILES\ERASER\ERASER.EXE
C:\PROGRAM FILES\PALM\HOTSYNC.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HIJACK\HIJACKTHIS.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/search.html
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: 69.50.187.196 auto.search.msn.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton Antivirus\POPROXY.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SandIcon] C:\ImageMate CompactFlash USB\SandIcon.Exe
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [Eraser] C:\PROGRAM FILES\ERASER\ERASER.EXE -hide
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E934842B-AD8E-47BD-A487-BDE1FDCB2161} (Download Manager Class) - http://jingle.rioport.com/SB1B/dm/dmx.cab
O16 - DPF: {83CC9124-6C79-11D4-A64A-00500487DAB3} (AMActiveSetup Class) - http://download.audible.com/AM35/ActiveSetup.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/16f06e267de31a…ip/RdxIE601.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…381/mcfscan.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mad.chartermi.net
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 24.196.64.39,24.196.64.40

Thank you for your time,
Fred
Post #3
Hello madvet2. Welcome.

Download CWShredder from my signature below. Unzip it on the desktop.
Open CWShredder and with ALL other windows closed, click fix.

Next:
Restart your computer in Safe Mode.

Press the F8 key until the startup menu appears.

Choose the Safe Mode option then press Enter.

Run Hijack This again and put a check by these.

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL =
http://www.searchv.com/search.html

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O1 - Hosts: 69.50.187.196 auto.search.msn.com

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -
C:\WINDOWS\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links -
{c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.real.com/16f06e267de31a…ip/RdxIE601.cab

Close ALL windows and browsers except HijackThis and click "Fix checked"

Reboot normal.

Next:
Click HERE and do a online virus scan. Be sure to select Clean / Fix if
listed. If there's anything it finds that it can't fix, be sure to make a
note of it.

1. Open My Computer
2. Right click on your hard drive that you wish to clean (C drive, for example)
3. In the context menu that opens, select properties
4. Under the general tab you should select Disk Cleanup
5. Windows will scan your drive which will take a few seconds/minutes
6. A box will display the various files you can remove.
Check all boxes except compress old files
7. Click OK and windows will comply.

Reboot and post a new HijackThis log
Post #4
Okay, did that. The virus scan came up clear.
Looking good.
Thanks,
Fred

Logfile of HijackThis v1.98.2
Scan saved at 5:48:10 PM, on 10/30/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\TASKMON.EXE
C:\IMAGEMATE COMPACTFLASH USB\SANDICON.EXE
C:\PROGRAM FILES\ERASER\ERASER.EXE
C:\PROGRAM FILES\PALM\HOTSYNC.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\START MENU\PROGRAMS\UTILITIES\HIJACK\HIJACKTHIS.EXE

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton Antivirus\POPROXY.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SandIcon] C:\ImageMate CompactFlash USB\SandIcon.Exe
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [Eraser] C:\PROGRAM FILES\ERASER\ERASER.EXE -hide
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E934842B-AD8E-47BD-A487-BDE1FDCB2161} (Download Manager Class) - http://jingle.rioport.com/SB1B/dm/dmx.cab
O16 - DPF: {83CC9124-6C79-11D4-A64A-00500487DAB3} (AMActiveSetup Class) - http://download.audible.com/AM35/ActiveSetup.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…381/mcfscan.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mad.chartermi.net
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 24.196.64.39,24.196.64.40
Post #5
Good job Fred

Log looks good :D :thumbup: How is it running any issues?

If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Safe Surfing. :D
Post #6
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